Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jun 12, 2025 - 05:37 CDT
Jun 12, 2025 - 05:37 CDT
Investigating - We are experiencing an issue with the internal services, resulting in some features being inaccessible or not working as expected in the Khoros marketing platform. Features currently affected include Link-in-Bio, Twitter Threads, AI Alt Txt are missing. This issue impacts multiple customers. We are actively investigating the issue, and we will keep you updated on the progress.
Jun 12, 2025 - 02:31 CDT
Jun 12, 2025 - 02:31 CDT
Monitoring - The underlying issue has been resolved, and Care is now fully operational for all new and open content.
We are working on a plan for recovering historical data in a phased manner. This will take some time, and we will follow up once we have an ETA.
We sincerely appreciate your patience and understanding during this time.
Please feel free to reach out to our support for assistance if you continue to experience issues with the new content.
Jun 10, 2025 - 12:59 CDT
We are working on a plan for recovering historical data in a phased manner. This will take some time, and we will follow up once we have an ETA.
We sincerely appreciate your patience and understanding during this time.
Please feel free to reach out to our support for assistance if you continue to experience issues with the new content.
Jun 10, 2025 - 12:59 CDT
Update - The maintenance has been completed, and we are currently working to restore Care for open and new cases. This is expected to take approximately one more hour.
We will share the estimated timeline for the recovery of historical data in our next update.
Jun 10, 2025 - 11:23 CDT
We will share the estimated timeline for the recovery of historical data in our next update.
Jun 10, 2025 - 11:23 CDT
Update - To resolve the current issue, we will be taking down Care for maintenance. We will update you as soon as it is back online.
Jun 10, 2025 - 10:26 CDT
Jun 10, 2025 - 10:26 CDT
Update - We continue to work on the resolution and will keep you posted further as we have an update.
Jun 10, 2025 - 09:14 CDT
Jun 10, 2025 - 09:14 CDT
Identified - We continue to work towards the resolution, and we will keep you updated on the progress.
Jun 10, 2025 - 08:30 CDT
Jun 10, 2025 - 08:30 CDT
Update - We have identified an infrastructure issue that affects the search functionality, content appearance, and prevents agents from performing tasks in Care. This issue only affects the customers hosted in the AMER region.
Our engineering teams are actively working towards the resolution, and we will keep you updated on the progress as we have more info.
Jun 10, 2025 - 07:30 CDT
Our engineering teams are actively working towards the resolution, and we will keep you updated on the progress as we have more info.
Jun 10, 2025 - 07:30 CDT
Update - We are actively working on the issue, and will share more info as we have it.
Jun 10, 2025 - 06:53 CDT
Jun 10, 2025 - 06:53 CDT
Update - This issue affects all AMER customers and impacts the performance of Care operations.
We are actively troubleshooting the issue, and we will keep you updated as soon as we have more details.
Jun 10, 2025 - 06:17 CDT
We are actively troubleshooting the issue, and we will keep you updated as soon as we have more details.
Jun 10, 2025 - 06:17 CDT
Investigating - We are experiencing performance degradation in Care, which affects a subset of customers from the AMER region.
We are actively investigating the issue, and we will keep you updated on the progress.
Jun 10, 2025 - 06:01 CDT
We are actively investigating the issue, and we will keep you updated on the progress.
Jun 10, 2025 - 06:01 CDT
About This Site
Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.
Khoros Communities
Operational
US Hosted Communities
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Operational
EU Hosted Communities
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Operational
Analytics
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Operational
Mail
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Operational
Third-party Integration
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Operational
Khoros Care
Operational
APAC Hosted Care
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Operational
EU Hosted Care
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Operational
US Hosted Care
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Operational
Agent View
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Operational
Analytics
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Operational
Manage View
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Secure Verification
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Modern Chat
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Operational
Brand Messenger
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Operational
Automation Framework
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Operational
Secure Forms
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Operational
Voice
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Operational
Meta Business Products APIs
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Operational
X API (Formerly Twitter API)
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Operational
Third-party APIs
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Operational
CRM Integration
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Operational
Khoros Community Integration
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Khoros Marketing
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User Login
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Organic Publishing
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Calendar
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Approvals
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Account Administration
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Analytics
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Content Center
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Marketing Mobile Apps
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Paid Publishing
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Social Inbox
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Agent Inbox
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Financial Export Service
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Operational
Khoros Flow
Operational
Core System
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Broadcast
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Operational
Code Actions
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Operational
Flow Designer(UI)
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Operational
Analytics
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Operational
Chatapp
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Operational
Khoros Care Integration
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Operational
Voice Integration
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Operational
REST API Integration
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Socket SDK Integration
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WebWidget Integration
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Front Integration
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Genesys Integration
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Operational
Zapier Integration
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Operational
Webhook Actions Integration
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Operational
360Dialog Integration
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Operational
Khoros Corporate
Operational
Atlas (Khoros Community)
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Operational
Khoros Case Management & Portal
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Operational
Khoros.com Website
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Operational
Khoros Developer Documentation
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance