Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Engagement Manager Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 27, 2022

No incidents reported today.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

[Flow] Flow Unavailability

Resolved - This incident has been resolved.
May 19, 13:29 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 19, 11:22 CDT

Investigating - We are experiencing that Flow is inaccessible.
Our team is actively investigating the issue, and we will keep you updated on the progress.
May 19, 11:06 CDT

[Care - Instagram ] - Instagram issue within Care

Resolved - This incident has been resolved.
May 19, 02:58 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
May 19, 00:36 CDT

Investigating - We are experiencing an issue with Instagram Messaging API impacting Instagram ingestion and responses. We are actively investigating the problem and are partnering with Meta over this for the resolution. We will provide additional details as available.
May 19, 00:15 CDT

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

[Flow] Dashboard & bot unavailability for multi-language projects

Resolved - This incident has been resolved.
May 16, 11:46 CDT

Monitoring - We are closely monitoring the situation, and we will update you further.
May 16, 10:58 CDT

Investigating - We want to inform you about an incident in Flow between 04:37 PM to 05:09 PM CET, 16th May’22, due to an auto service that failed to update the certificate. It impacted the projects with multiple languages, and agents were unable to access relevant Flow dashboards and Bots during the incident duration.
Khoros engineering has resolved the issue and confirmed that everything is working as expected.
We will continue to monitor the situation further, and we will update you accordingly.
May 16, 10:57 CDT

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

[Marketing-Account Administration] Delay in login verification code

Resolved - This incident stands resolved.
May 13, 13:26 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 13, 12:15 CDT

Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
May 13, 12:08 CDT

Investigating - We are experiencing an issue with Marketing where agents observe delays in receiving verification codes/OTP. As a result, agents are unable to log in via the email verification method.
We are actively investigating the issue, and we will keep you updated on the progress.
May 13, 12:02 CDT

May 12, 2022

No incidents reported.

May 11, 2022

Schedule maintenance for Spotlight/Dashboard platform part of Intelligence

Completed - The scheduled maintenance has been completed.
May 11, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 CDT

Scheduled - There is a scheduled Hardware maintenance for the Server hosting Visibility DB. The server will be required to restart and this will lead to unavailability of DB and during this period Spotlight/Dashboards platform will not be accessible.
May 11, 00:55 CDT

May 10, 2022

[Khoros Marketing] Instagram DMs not ingesting

Resolved - This incident has been resolved.
May 10, 09:28 CDT

Monitoring - The issue has been identified at the Facebook end (https://status.fb.com/graph-api).

We have observed that Instagram DMs are currently getting ingested properly into the Marketing platform. We will await further confirmation from Meta and continue to monitor and provide further updates.
May 9, 10:39 CDT

Investigating - We have identified an issue where Instagram DMs have stopped ingesting into the Marketing platform. We have notified our Engineering team for further investigation and will provide additional details as available.
May 6, 13:49 CDT

[Marketing-Experiences] Unable to add new URLs for product linking

Resolved - This incident has been resolved.
May 10, 04:23 CDT

Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
May 6, 08:31 CDT

Investigating - We are observing a failure in the process flow while trying to add new URLs for product linking in the Experience module for Marketing; however, it does not impact product linking on existing pages, and can be used as expected.
We are investigating the issue, and we will keep you updated on the progress when we have more information.
May 5, 12:03 CDT

May 9, 2022

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

May 5, 2022

May 4, 2022

[Marketing-Publishing] Publishing delay via approval feature

Resolved - This incident has been resolved now.
May 4, 07:55 CDT

Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
May 4, 04:23 CDT

Investigating - We are experiencing an inconsistent publishing delay for any items that flow through an approval process. As a result, agents may observe a 10 to 15 minutes delay in content publishing after approving it.
We are actively investigating the issue, and we will keep you updated on the progress.
May 2, 14:27 CDT

[Marketing-Analytics] Metrics Delay in Analytics

Resolved - This incident has been resolved.
May 4, 04:28 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 11:40 CDT

Investigating - We are experiencing an issue with Marketing Analytics where metrics are delayed. As a result, agents will observe discrepancies in the Analytics data.
We are actively investigating the issue, and we will keep you updated on the progress.
May 2, 15:13 CDT

May 3, 2022

May 2, 2022

May 1, 2022

No incidents reported.

Apr 30, 2022

No incidents reported.

Apr 29, 2022

[Marketing-Account Administration] Delay in password recovery email delivery

Resolved - This incident has been resolved now.
Apr 29, 13:52 CDT

Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Apr 29, 13:43 CDT

Investigating - We are experiencing a delay in password recovery email delivery for Marketing when agents are trying to reset the password.
We are actively investigating the issue, and we will keep you updated on the progress.
Apr 29, 12:16 CDT

Apr 28, 2022

No incidents reported.

Apr 27, 2022

No incidents reported.