Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

[Care]-Unable to respond to conversations across networks in Khoros Care

Resolved - This incident has been resolved.
Oct 21, 15:02 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Oct 21, 13:47 CDT

Investigating - We are currently facing an issue in Khoros Care where users are unable to respond to conversations across various networks, including Brand Messenger. Our investigation is underway, and we will provide an update shortly.
Oct 21, 13:13 CDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

[Care - WhatsApp Integration] WhatsApp conversations split issue

Resolved - This incident stands resolved
Oct 18, 10:40 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Oct 17, 15:12 CDT

Update - We continue to work towards the resolution and will update you on the progress as soon as we have more info.
Oct 17, 14:11 CDT

Identified - We have identified an issue with WhatsApp integrations in Care. As a result, agents observe that a subset of conversations are splitting into new conversations when the end-user sends messages during the agent interaction.
We are actively working towards the resolution and will keep you updated.
Oct 17, 12:53 CDT

Oct 17, 2024

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

[Care & Flow] Brand Messenger & Flow Bot issue

Resolved - We are considering this incident resolved now; this included intermittent failure with the below services:
- Brand Messengers widgets availability
- Flow bot responses and conversations getting automated handoff tags
Oct 14, 16:09 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
This issue also affected flow, as bot responses failed for all channels, including conversations that were getting automated handoff tags.
Oct 12, 11:36 CDT

Update - We are actively working on the issue, and we will keep you posted as we have more info.
Oct 12, 11:12 CDT

Investigating - We are experiencing an issue in Care for Brand Messenger. As a result, Brand Messenger widgets are not loading for end-users, and it affects all customers.
We are actively investigating the issue and will update you on progress.
Oct 12, 10:40 CDT

[Care] Database upgrade for Dev instances hosted in AMER region

Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will be upgrading our databases hosted in the AMER region.

Impact: During the maintenance, it will primarily affect customers with dev instances in this region. This may also impact EU and APAC customers whose dev instances are hosted in the AMER region. Up to one hour of downtime is expected during the upgrade.

Schedule: Oct 14th, 1 AM PDT - Oct 14th, 2 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
Oct 10, 13:26 CDT

Oct 13, 2024

No incidents reported.

Oct 12, 2024

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

[Marketing - Analytics] Instagram metrics unavailability

Resolved - This incident has been resolved.
Oct 8, 18:13 CDT

Investigating - We are experiencing a data availability issue with Analytics in Marketing. As a result, users can not fetch Instagram metrics from 1st Oct onwards.
We are investigating the issue and will keep you updated on the progress.
Oct 8, 11:45 CDT

[Care] Infra maintenance for Brand Messenger for APAC region

Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for APAC region.

Impact: During this maintenance, you may expect up to 5 minutes of downtime for Brand Messenger.

Schedule: Oct 8th, 9 AM PDT - Oct 8th, 10 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Sep 27, 16:40 CDT

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

[Care] Infra maintenance for Brand Messenger for AMER region

Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 03:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for AMER region.

Impact: During this maintenance, you may expect up to 5 minutes of downtime for Brand Messenger.

Schedule: Oct 1st, 1 AM PDT - Oct 1st, 2 AM PDT

If you have any questions, please feel free to contact Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
Sep 19, 12:26 CDT

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.