All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Vault ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is an advance notice for a scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will be upgrading the database of our US hosted stage communities.

Impact: During the maintenance period, US hosted stage communities will not be accessible.

Schedule: May 23, 12:00 AM PT to May 23, 01:00 AM PT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Posted on May 16, 2024 - 18:02 CDT
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 18:00 CDT
Scheduled - This is an advance notice for a scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will be upgrading our stage databases in EMEA.

Impact: During the maintenance, stage communities in the EMEA region will not be accessible.

Schedule: May 15, 04 PM PT - May 15, 05 PM PT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

May 8, 13:33 CDT
Resolved - We are considering this incident as resolved, and we are in contact with Meta team for permanent solution; please feel free to reach Khoros Support team if any assistance is required.
May 15, 09:51 CDT
Monitoring - We confirm that the affected services are working as expected since we implemented the workaround; further, we are tracking the progress of the bug with Meta team and will update when more information is available.
May 14, 09:26 CDT
Update - We have implemented a workaround pending Facebook’s review of the bug.
May 13, 19:11 CDT
Update - Upon further analysis, we identified that the failure is due to an issue on Meta's side, which is affecting both Facebook and Instagram. We are actively investigating the issue and will keep you updated on our progress.
May 13, 18:02 CDT
Investigating - We are currently experiencing an issue affecting our integration with the Facebook API. All batch requests to the Facebook API are failing. This issue is impacting comment polling jobs, ad fetches, webhook hydration, and marketing analytics.
May 13, 17:24 CDT
May 14, 2024
May 13, 2024
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Resolved - This incident has been resolved.
May 7, 11:00 CDT
Monitoring - The issue has been fixed, and we will continue to monitor the situation.
May 7, 10:19 CDT
Identified - We have identified the cause and are currently working on mitigating the issue. We'll provide you with another update shortly regarding our progress.
May 7, 09:58 CDT
Investigating - A Subset of Aurora communities hosted in the AMER region are down. Our Engineers are actively working on the restoration.
May 7, 09:22 CDT
May 6, 2024
Resolved - This incident has been resolved.
May 6, 18:16 CDT
Update - We are continuing to monitor for any further issues.
May 6, 18:15 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 6, 17:43 CDT
Update - Upon further analysis, we identified that the failure is appearing due to an issue from Meta side.
We are tracking the progress on the Meta status page, and we will keep you updated accordingly.
Meta status page link - https://metastatus.com/graph-api

May 6, 12:21 CDT
Investigating - We are experiencing publishing failure in Marketing for Instagram video content, which affects publishing videos to IG feeds, stories and reels.
We are investigating the issue and will keep you updated on the progress as more information is available.

May 6, 11:57 CDT
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Resolved - This incident has been resolved.
May 2, 15:21 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 2, 13:56 CDT
Investigating - We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue and will keep you updated on the progress.

May 2, 13:33 CDT
Resolved - This incident stands resolved.
May 2, 04:41 CDT
Monitoring - We experienced performance degradation with Care, which affected a subset of customers in the EMEA region. As a result, agents may have noticed latency in features such as content ingestion, searching, claiming & responding to conversations.
We confirm that the affected services have already been restored and are actively monitoring the situation; we will provide another update soon.

May 2, 02:22 CDT
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Resolved - This incident stands resolved.
Apr 24, 07:04 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Apr 24, 05:28 CDT
Identified - We have identified performance degradation with Care, which is affecting a subset of customers in the US region. As a result, agents may notice slowness in features when performing any action on conversations, such as claiming & responding.
We are observing the recovery in the services now and actively monitoring the situation; we will provide another update soon.

Apr 24, 05:14 CDT
Apr 23, 2024

No incidents reported.

Apr 22, 2024
Resolved - This incident has been resolved.
Apr 22, 18:11 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Apr 22, 17:29 CDT
Identified - We have identified an issue in our Care systems that affects the ingestion of messages for EMEA customers. We are working on the Fix, and the ETA is 08:45 UTC.
Apr 22, 15:12 CDT
Resolved - This Incident has been resolved.
Apr 22, 07:31 CDT
Monitoring - We want to inform you about an incident that occurred in Care for a subset of customers in EMEA for a short period. During the incident, agents might have experienced degradation in content ingestion or responses via Care.
We confirm the affected services have been restored.
We are actively monitoring the situation and will provide another update soon.

Apr 22, 05:42 CDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.