All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Vault ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 2, 2024
Resolved - This incident has been resolved.
Mar 2, 12:46 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Mar 2, 02:41 CST
Investigating - We are experiencing an issue in Marketing for publishing where users are observing failure when publishing video content in Instagram posts.
We are actively investigating the issue, and we will keep you updated on the progress when more information is available.

Mar 1, 14:09 CST
Mar 1, 2024
Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - This incident has been resolved.
Feb 20, 12:32 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Feb 20, 10:26 CST
Identified - We observe that Analytics charts in Khoros Flow are not loading, and manual and automated analytics exports are failing.
We have identified the cause, and our team is working towards the resolution. We will provide an update as soon as we have more information.

Feb 20, 10:02 CST
Feb 19, 2024
Resolved - This incident stands resolved.
Feb 19, 11:14 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Feb 18, 17:25 CST
Identified - We have identified the issue, and our team is working towards a resolution. We will provide an update as soon as we have more information.
Feb 18, 15:29 CST
Update - We are experiencing an issue with Bot services in Flow for Khoros Care Brand Messenger Integrations. As a result, bots are not responding to the conversations.

Further, we have analysed and found that the brand messenger V2 is down.
Note: It impacts only US region customers.

We are actively investigating the issue and will update you on progress.

Feb 18, 12:56 CST
Update - Our further analysis has revealed that brand messenger V2 is down for all the US-hosted customers. We are actively working on the issue.
Feb 18, 12:16 CST
Investigating - We are observing an issue with the Brand Messenger. As a result, agents will not be able to respond to the conversations. We are investigating the issue and will update you when we have more information.
Feb 18, 11:49 CST
Feb 18, 2024
Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.

Feb 6, 2024

No incidents reported.

Feb 5, 2024

No incidents reported.

Feb 4, 2024

No incidents reported.

Feb 3, 2024

No incidents reported.

Feb 2, 2024
Resolved - This incident has been resolved.
Feb 2, 12:53 CST
Monitoring - We identified a known issue for a subset of Analytics API users that prevented API calls from resolving.
The affected services have now been restored and are working as expected.

We will continue monitoring and provide another update soon.

Jan 29, 21:46 CST
Feb 1, 2024

No incidents reported.