Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Engagement Manager Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

[Marketing - Instagram] Direct Publishing Failures for IG Videos

Resolved - This incident has been resolved.
Sep 13, 00:27 CDT

Update - We observe that publishing video content to Instagram fails intermittently due to an issue at Instagram end.
We will partner with Facebook/Instagram team, and we will keep you posted when we hear back from Facebook contact or observe any updates through the public bug.
Sep 10, 06:07 CDT

Investigating - We are currently investigating intermittent errors with publishing video content to Instagram via our Direct Publishing feature.
As a workaround, please use Instagram Mobile Handoff for publishing video content. We will keep you posted when we have more information on this.
Sep 9, 20:02 CDT

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

Sep 9, 2021

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

[Care & Marketing - Facebook API] Instagram Messaging isues

Resolved - This incident has been resolved now.
Sep 3, 04:40 CDT

Investigating - Facebook is experiencing an issue with Instagram Messaging API that is impacting the integration in Khoros.
FB Status Link: https://status.fb.com/graph-api
We have escalated through our partner contacts, and are continuing to monitor the status of the issue for resolution
Sep 2, 16:39 CDT

Sep 2, 2021

[Marketing-Experiences & Intelligence]Degradation in Instagram sourcing

Resolved - This incident has been resolved.
Sep 2, 13:37 CDT

Monitoring - We are closely monitoring the situation, and we will provide an update as soon as possible.
Sep 2, 08:45 CDT

Update - Khoros Engineering confirms that data stats appear to be normal, and data is loading without delay now. We will continue to monitor the situation and provide an update as soon as possible.
Sep 2, 08:41 CDT

Investigating - We are experiencing performance degradation in Experiences and Intelligence for Instagram. Thus, you may find latency in loading the data or not seeing updated data.
Khoros Engineering has submitted a high-priority case with the Facebook team and tracking the progress. We will keep you updated as soon we hear back from the Facebook team.
Sep 2, 07:53 CDT

[Community-Analytics] Delay in data for US & APAC Communities

Resolved - This incident has been resolved now.
Sep 2, 12:25 CDT

Identified - Khoros Engineering identified that data computation for 1st Sep 2021 is delayed in Analytics for APAC & US communities.
We have corrected the underlying issue, and the data update is in progress. ETA for process completion is 17:30 GMT.
We will keep you posted on the progress as soon we have an update.
Sep 2, 10:21 CDT

Sep 1, 2021

No incidents reported.

Aug 31, 2021

[Community] External connectivity issues and performance degradation in US-West-2 AWS Region

Resolved - This incident has been resolved.
Aug 31, 19:15 CDT

Monitoring - AWS Team has confirmed the resolution of the issue. We will continue to monitor the system.
Aug 31, 18:13 CDT

Identified - We are noticing decreased performance and some timeouts in making external calls (which affects a subset of US Hosted Communities, like those making calls out to Salesforce) due to an issue in AWS (https://status.aws.amazon.com/). We are working on mitigating it where we can see it having an impact and are working with the AWS team to resolve it.
Aug 31, 15:30 CDT

[Care] Connectivity issues and performance degradation in US-West-2 AWS Region

Resolved - This incident has been resolved.
Aug 31, 19:14 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 18:14 CDT

Update - AWS Team has confirmed the resolution of the issue. We will continue to monitor the services.
Aug 31, 18:14 CDT

Identified - We have identified that due to an issue in AWS (https://status.aws.amazon.com/), Care application hosted in the US Region might face sporadic failures. We are working closely with the AWS team to resolve this at the earliest.
Aug 31, 15:37 CDT

Aug 30, 2021

[Marketing - Instagram] Intermittent Video Direct Publishing Failures

Resolved - This incident has been resolved.
Aug 30, 08:14 CDT

Monitoring - Facebook team has resolved the issue, and Khoros Engineering also validated that publishing video content to Instagram is working normally.
We will continue to monitor the situation and provide an update further.
Aug 30, 04:36 CDT

Update - Khoros Engineering has reached out to Facebook team and continues tracking the progress. We will keep you posted when we hear back from Facebook contact or observe any updates through the public bug.
Aug 26, 10:33 CDT

Update - We observed that publishing video content to Instagram fails intermittently due to an issue at Instagram end.
We are tracking the bug reported on the Facebook/Instagram page below and will keep you updated on the progress.
Bug link: https://developers.facebook.com/support/bugs/389756519393922/?join_id=f3588ab4809e7f8
Aug 26, 04:03 CDT

Aug 29, 2021

No incidents reported.

Aug 28, 2021

[Marketing] Scheduled Maintenance for DB upgrade

Completed - The scheduled maintenance has been completed.
Aug 28, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:01 CDT

Scheduled - Please be aware of scheduled maintenance for Marketing & Vault on Saturday, August 28th, 2021, from 5:00 AM to 6:00 AM EST.
During this period, Vault will be unavailable, and you will not be able to save changes to Marketing Analytics, Labels, Approvals & Notifications.
Aug 26, 08:00 CDT

Aug 27, 2021

[Khoros - Care] Performance/Slowness issues for EMEA customers

Resolved - This incident has been resolved.
Aug 27, 09:31 CDT

Monitoring - Khoros Engineering has confirmed that the affected services have been restored and are working normally. We will continue to monitor the situation and provide an update as soon as possible.
Aug 27, 07:47 CDT

Identified - Khoros Engineering investigated the issue and found that the issue is limited to EMEA customers and there is no impact to APAC & US customers.
Khoros Engineering has already identified the cause of the issue and working to restore the services. We will update you as soon we have more information.
Aug 27, 07:34 CDT

Update - Khoros Engineering continues to investigate the issue, and we will keep you posted about the progress.
Aug 27, 06:46 CDT

Investigating - Customers are experiencing performance issues (slowness) on Care. Initial reports point out the difficulty in claiming and responding to conversations. We are investigating the problem.
Aug 27, 06:05 CDT

Aug 26, 2021

Aug 25, 2021

Aug 24, 2021

[Care-Manage View] Manage View is not loading for EMEA users

Resolved - We are resolving this incident now. As always, please feel free to reach Khoros Support Team for any assistance.
Aug 24, 10:40 CDT

Monitoring - Khoros Engineering has confirmed that the services have been restored and are working normally.
We will continue to monitor the situation and provide another update as soon as possible.
Aug 24, 10:06 CDT

Update - Khoros Engineering analyzed further that Manage View is not loading or Manage View button is missing for EMEA customers.
Khoros Engineering continues to investigate the issue, and we will keep you posted on the progress.
Aug 24, 09:44 CDT

Investigating - We are experiencing an issue with the Engagement Manager/Manage view for EMEA users; as a result, agents may see an error while accessing the Engagement Manager/Manage view.
Our engineering team is investigating the issue; we will keep you posted on the progress.
Aug 24, 08:57 CDT

Aug 23, 2021

No incidents reported.

Aug 22, 2021

No incidents reported.

Aug 21, 2021

No incidents reported.

Aug 20, 2021

No incidents reported.

Aug 19, 2021

[Care & Marketing-Facebook API] Delay in FB Private messages

Resolved - Facebook team has restored the affected services, and we have also received confirmation from a couple of customers that private messages are flowing normally. We are considering this incident resolved now.
As always, please feel free to reach the Khoros Support team in case any assistance is needed.
Aug 19, 15:23 CDT

Update - We continue to wait for an update from the Facebook team, and we will keep you posted when we hear back.
Aug 19, 11:26 CDT

Update - We are experiencing the same behavior for the Marketing platform as well, we are tracking the status of the FB bug, and we will keep you posted.
Aug 19, 03:37 CDT

Investigating - We observe that Facebook Private messages are ingesting into Care with a delay intermittently from the Facebook side.
We are tracking the bug reported on the Facebook page below and will keep you updated on the progress.
Bug link: https://developers.facebook.com/support/bugs/523185905463696/?join_id=f3a27fa9a8bd50c
Aug 19, 03:22 CDT

[Care-Analytics] Analytics is unavailable for AMER & APAC customers

Resolved - This incident has been resolved.
Aug 19, 14:14 CDT

Monitoring - Our engineering team has restored the affected services and confirms that Analytics is loading as expected now.
We continue to monitor the system further, and we will keep you posted.
Aug 19, 13:48 CDT

Identified - Our engineering team has identified the issue and working towards the resolution, we will keep you posted with the progress.
Aug 19, 13:30 CDT

Investigating - We are experiencing an issue with Care Analytics; as a result, agents are unable to log in to the Analytics, and it keeps loading.
This issue affects AMER & APAC customers only, no impact to EMEA customers.
Our engineering team is actively working on the issue, and we will keep you updated with the progress as available.
Aug 19, 12:53 CDT

Aug 18, 2021

No incidents reported.