Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you further.
Dec 03, 2024 - 06:40 CST
Update - We want to update you further. This issue affects login, including other flow services, and we are actively working to troubleshoot the issue.
We will keep you updated on the progress as we have more info.

Dec 03, 2024 - 05:57 CST
Update - We continue to work on the login issue and will keep you updated on the progress as we have an update.
Dec 03, 2024 - 05:38 CST
Update - We confirm that the outbound message/broadcast service was partially affected and is working as expected now. We continue to work on the login issue and will update you as soon as we have more information.
Dec 03, 2024 - 04:50 CST
Identified - We have identified an issue with Flow that affects login services and outbound messages/broadcasts.
We are actively working towards the resolution and will keep you updated on the progress.

Dec 03, 2024 - 04:20 CST
Update - We're continuing to investigate the issue and are running internal tests. We'll keep you updated as we make progress.
Dec 02, 2024 - 18:08 CST
Investigating - Our Engineering team has identified a performance degradation issue with Manage View and are investigating.

We’ll share updates as soon as we have more information.

Dec 02, 2024 - 10:47 CST
Monitoring - The engineering team continued making additional optimizations and expect affected customers to experience improvements in performance.

We will continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information becomes available.

Nov 27, 2024 - 18:26 CST
Update - The engineering team have made additional optimizations and expect affected customers to experience additional improvements in performance. We continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.

We will provide further updates as new information becomes available.

Nov 26, 2024 - 17:42 CST
Update - The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information is available.

Nov 25, 2024 - 17:41 CST
Update - The engineering team is continuing to work on reducing the performance impact. Over the weekend, we will monitor the system closely to maintain stability and evaluate the effectiveness of the implemented changes. An update on progress and the overall performance will be shared on Monday, November 25, 2024.
Nov 22, 2024 - 17:21 CST
Update - Our teams have been implementing a series of improvements and have reduced the impact from yesterday. Work will continue to further reduce performance impact over the next 24 hours, at which time we will issue another update.
Nov 21, 2024 - 17:15 CST
Identified - Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs.
Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.

Nov 20, 2024 - 19:20 CST
Investigating - We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns.
We are actively investigating it, and we will keep you updated as we have more information available.

Nov 20, 2024 - 17:06 CST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Degraded Performance
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Degraded Performance
Agent View ? Degraded Performance
Analytics ? Operational
Manage View ? Degraded Performance
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2024

Unresolved incident: [Flow] Issue with Flow.

Dec 2, 2024

Unresolved incident: [Care] Performance Degradation in Khoros Care.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Nov 26, 2024
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024
Nov 21, 2024
Resolved - This incident has been resolved.
Nov 21, 11:28 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 19, 14:50 CST
Investigating - We are currently investigating an intermittent increase in authentication-related errors impacting users in the US region. These errors may cause some latency in authentication processes, which may lead to delayed access for users.
Nov 19, 12:24 CST
Update - We have completed the steps and confirm that the system health looks good; however, during the steps, users may have noticed issue with login flow.
We will continue to monitor the situation and keep you posted as we have more info.

Nov 19, 05:51 CST
Update - We are working to avoid any further issues, and while the identified steps are in progress, users may observe temporary login issues.
We will keep you updated on the progress as more information is available.

Nov 19, 04:58 CST
Monitoring - We experienced authentication issues impacting a subset of Aurora Communities. Users may have encountered difficulties logging in to the community.
Our team has taken the necessary steps to resolve the issue. We will continue monitoring and provide updates as more information becomes available.

Nov 18, 14:50 CST
Nov 20, 2024
Nov 19, 2024
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Resolved - This incident has been resolved.
Nov 6, 14:34 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
Nov 6, 11:13 CST
Update - We continue to work with the YouTube team, and will keep you updated as more information is available.
Nov 6, 07:50 CST
Identified - We identified the issue and are collaborating with the YouTube team to resolve it. We will provide an update as we get info from the YouTube team.
Nov 4, 23:11 CST
Update - We are continuing to investigate the issue affecting users' ability to reauthenticate their YouTube accounts in Khoros and we will keep you updated on the progress.
Nov 4, 16:20 CST
Investigating - We are currently experiencing an issue with our Marketing, that is affecting YouTube integration. Our team is actively working to resolve this issue, and we will keep you updated on our progress.
Nov 4, 14:28 CST
Resolved - This incident stands resolved.
Nov 6, 12:05 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 5, 16:22 CST
Investigating - We observed delays affecting response times and are actively working toward a resolution. We will keep you updated on our progress.
Nov 5, 15:22 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 4, 20:02 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 17:45 CST
Investigating - We are experiencing an issue with Brand Messenger and are aware of the delays in responses. Our team is actively working to resolve the issue, and we will keep you updated on our progress.
Nov 4, 17:29 CST
Resolved - This incident stands resolved.
Nov 6, 07:47 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Nov 6, 03:34 CST
Identified - We identified the issue and are collaborating with the Meta team to resolve it.
We will provide an update as we get information from the Meta team.

Nov 6, 00:54 CST
Update - We are continuing to investigate this issue.
Nov 6, 00:40 CST
Investigating - We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles.

We are actively investigating the issue and will keep you updated on the progress.

Nov 6, 00:38 CST
Nov 5, 2024
Nov 4, 2024
Nov 3, 2024

No incidents reported.