All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Manage View ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 12:30 CST
Monitoring - We confirm that the affected services have been restored and are working as expected now. We will continue to monitor the situation and provide another update soon.
Jan 31, 09:48 CST
Update - We continue to work towards the resolution and will keep you updated on the progress when we have more updates.
Jan 31, 08:18 CST
Identified - We are observing the issue further, and we are actively troubleshooting it. We will keep you posted on the progress when more information is available.
Jan 31, 06:54 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 31, 06:23 CST
Identified - We have identified the issue and working towards the resolution. We will provide an update as soon as we have more information.
Jan 31, 06:14 CST
Investigating - We are experiencing a performance degradation with Analytics in Care for EMEA region. As a result, agents observe that Analytics is loading with latency or intermittently unavailable.
We are actively working towards the resolution and will keep you updated on the progress.

Jan 31, 05:38 CST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - This incident has been resolved.
Jan 27, 18:22 CST
Monitoring - We confirm that the error rate in Twitter ingestion has been restored and everything is working as expected. We will continue to monitor the situation and provide another update soon.
Jan 27, 14:40 CST
Update - We are still observing a mild error rate in Twitter ingestion, and we submitted high priority ticket with Twitter team for further analysis; we will update you when we hear back from Twitter team.
Jan 27, 05:02 CST
Investigating - We are observing a mild error rate in Twitter ingestion with Intelligence & Experiences modules in Marketing due to an issue at Twitter’s end. As a result, agents may notice a slight ingestion delay in Twitter-related searches in Intelligence & Experiences while managing the streams.
We are tracking the progress with Twitter and will keep you posted with updates when available.
You may refer to Twitter’s status page for more information
Twitter’s Status page URL: https://api.twitterstat.us/incidents/zl5svjl7kg8m

Jan 26, 11:58 CST
Jan 26, 2023
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 17:56 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 25, 16:56 CST
Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
Jan 25, 16:05 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 25, 15:51 CST
Investigating - We are observing that the Marketing Platform is unreachable in our VPC1 environment. As a result, agents are getting 502 Bad Gateway error. We are actively investigating the issue, and we will keep you updated on the progress.
Jan 25, 15:31 CST
Jan 24, 2023
Completed - The scheduled maintenance has been completed and we finished the upgrade with less than 1 minute of downtime and expect minimal to no impact to customers.
Jan 24, 21:15 CST
Verifying - We are monitoring the situation and will provide another update soon.
Jan 24, 21:07 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:30 CST
Scheduled - Maintenance Description: There will be an infra upgrade for Flow platform, which is being done as part of system enhancement.

Impact: This maintenance will take place during 1 hour window, and Flow platform will be completely unavailable until maintenance is complete.

Schedule: January 24th, Tuesday, 06:30 PM PST/08:30 PM CDT/09:30 PM ET - January 24th, Tuesday, 07:30 PM PST/09:30 PM CDT/10:30 PM ET

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jan 24, 06:14 CST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - This incident has been resolved.
Jan 20, 12:41 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 20, 08:55 CST
Identified - We have identified performance degradation with Analytics in Care for APAC & EMEA regions. As a result, agents observe that Analytics is loading with latency or intermittently unavailable.
We are actively working towards the resolution and will keep you updated on the progress.

Jan 20, 08:23 CST
Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 14:52 CST
Monitoring - We confirm that the site is back to normal. We will continue to monitor the situation and provide another update soon.
Jan 19, 13:57 CST
Identified - We confirm that the services are getting back to normal. We will continue to monitor the situation and provide another update soon.
Jan 19, 12:56 CST
Investigating - We are observing that the CXI site is unresponsive/unreachable.
We are actively working toward the resolution; recovery is already in progress, and we will keep you updated on the progress.

Jan 19, 11:38 CST
Resolved - This incident has been resolved
Jan 19, 10:40 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 19, 07:51 CST
Investigating - We are experiencing an issue with Broadcast Page within Flow. As a result, agents won't be able to access the Flow broadcast page in the Dashboard UI.
We are actively investigating the issue and will keep you updated on the progress.

Jan 19, 04:35 CST
Resolved - This incident has been resolved.
Jan 19, 01:25 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and will update you accordingly.
Jan 17, 10:10 CST
Update - We are seeing an improvement in the behavior of posts in the Approval flow of Marketing, the posts pending for approval are now appearing in the Approvals tab with a decent delay.

We have observed the posts are now appearing in the approvals queue in an average of 15 mins.

We continue to investigate the issue, we will keep you updated on the progress.

Jan 16, 01:32 CST
Update - We continue to investigate the issue, and we will keep you updated on the progress.
Jan 12, 21:29 CST
Update - We continue to investigate the issue, and we will keep you updated on the progress.
Jan 12, 18:36 CST
Investigating - We are experiencing an issue with the Approval flow in Marketing, where posts pending for approval do not appear in the Approvals tab. Agents may also notice already approved posts appearing in the Approvals tab.
As a workaround, we recommend agents to check the pending posts under Calendar and approve them.
We are actively investigating the issue and will keep you updated on the progress when more information is available.

Jan 12, 13:03 CST
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Jan 16, 2023
Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

Jan 12, 2023
Resolved - This incident has been resolved.
Jan 12, 17:51 CST
Monitoring - We confirm that affected services have been restored, and the data processing has also been completed. We will continue to monitor the situation and provide another update soon.
Jan 12, 12:25 CST
Update - We are still observing intermittent failure while loading the dashboards, including exports; we continue to work to stabilize it.
In parallel, we have started the data processing to resolve the latency in data updates for affected customers(a set of customers), and ETA for completion is 3 PM CST.
We will keep you updated on the progress as more information is available.

Jan 12, 09:08 CST
Identified - We have identified the issue, and our team is working toward the resolution. We will provide an update as soon as we have more information.
Jan 12, 06:09 CST
Update - We continue to investigate the issue and will keep you updated on the progress when more information is available.
Jan 12, 05:39 CST
Update - Upon further analysis, we also found latency in the data updates from 9th Jan onwards in analytics for a set of customers, which affects the agent's ability to get accurate data from 9th Jan onwards while loading/generating the reports.
We are actively investigating the issue and will keep you posted on the progress.

Jan 12, 04:44 CST
Investigating - We are experiencing performance degradation with Analytics in Marketing. As a result, agents are observing metrics are not appearing in dashboards at many places.
We are actively investigating the issue and will keep you updated on the progress.

Jan 12, 04:20 CST
Jan 11, 2023

No incidents reported.

Jan 10, 2023

No incidents reported.

Jan 9, 2023

No incidents reported.