Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Care] Infra maintenance for Brand Messenger for APAC region Oct 8, 2024 11:00-12:00 CDT

This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for APAC region.

Impact: During this maintenance, you may expect up to 5 minutes of downtime for Brand Messenger.

Schedule: Oct 8th, 9 AM PDT - Oct 8th, 10 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Posted on Sep 27, 2024 - 16:40 CDT

Past Incidents

Oct 7, 2024

No incidents reported today.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

[Care] Infra maintenance for Brand Messenger for AMER region

Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 03:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for AMER region.

Impact: During this maintenance, you may expect up to 5 minutes of downtime for Brand Messenger.

Schedule: Oct 1st, 1 AM PDT - Oct 1st, 2 AM PDT

If you have any questions, please feel free to contact Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
Sep 19, 12:26 CDT

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

[Flow] Intermittent failures in bot responses

Resolved - This incident stands resolved.
Sep 21, 12:59 CDT

Monitoring - We want to inform you about an incident with Flow where we observed intermittent failure in bot responses.
Our engineering team has taken the necessary measures and restored the affected services.
We are actively monitoring the situation and will keep you posted further.
Sep 21, 11:51 CDT

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

[Care] Infra maintenance for Brand Messenger for EMEA region

Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 CDT

Update - We are rescheduling this maintenance on 16th September. Kindly go through the updated schedule below:

Schedule: Sep 16th, 7 PM PDT - Sep 16th, 8 PM PDT
Sep 5, 12:24 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for EMEA region.

Impact: During this maintenance, you may expect up to 10 minutes of downtime for Brand Messenger.

Schedule: Sep 8th, 7 PM PDT - Sep 8th, 8 PM PDT

If you have any questions, please feel free to contact Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
Sep 1, 12:43 CDT

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

[Marketing-Publishing] Unable to publish Instagram posts with multiple assets

Resolved - We confirm that the affected services have been restored by Meta team and are working as expected. We are considering this incident resolved now.
Sep 12, 11:35 CDT

Monitoring - Meta has restored the affected services. We will continue to monitor the situation and keep you updated.
Sep 12, 08:26 CDT

Investigating - We are experiencing publishing failure in Marketing for Instagram, which affects publishing for Instagram posts containing multiple assets(more than one). It appears to be an issue on the Meta side, and we are tracking the progress with the Meta team.
We will keep you updated as we have an update from the Meta team.
Sep 11, 10:57 CDT

Sep 11, 2024

[Care] Performance degradation for a subset of customers in US region

Resolved - This incident has been resolved.
Sep 11, 15:17 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you further.
Sep 11, 14:10 CDT

Identified - We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may have noticed latency in content ingestion, searching, claiming & responding to conversation.
We are already observing recovery for affected services, and we will update you once it is fully restored.
Sep 11, 13:50 CDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.