All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Engagement Manager ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2022

No incidents reported today.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Resolved - This incident has been resolved.
May 19, 13:29 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 19, 11:22 CDT
Investigating - We are experiencing that Flow is inaccessible.
Our team is actively investigating the issue, and we will keep you updated on the progress.

May 19, 11:06 CDT
Resolved - This incident has been resolved.
May 19, 02:58 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
May 19, 00:36 CDT
Investigating - We are experiencing an issue with Instagram Messaging API impacting Instagram ingestion and responses. We are actively investigating the problem and are partnering with Meta over this for the resolution. We will provide additional details as available.
May 19, 00:15 CDT
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Resolved - This incident has been resolved.
May 16, 11:46 CDT
Monitoring - We are closely monitoring the situation, and we will update you further.
May 16, 10:58 CDT
Investigating - We want to inform you about an incident in Flow between 04:37 PM to 05:09 PM CET, 16th May’22, due to an auto service that failed to update the certificate. It impacted the projects with multiple languages, and agents were unable to access relevant Flow dashboards and Bots during the incident duration.
Khoros engineering has resolved the issue and confirmed that everything is working as expected.
We will continue to monitor the situation further, and we will update you accordingly.

May 16, 10:57 CDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - This incident stands resolved.
May 13, 13:26 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 13, 12:15 CDT
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
May 13, 12:08 CDT
Investigating - We are experiencing an issue with Marketing where agents observe delays in receiving verification codes/OTP. As a result, agents are unable to log in via the email verification method.
We are actively investigating the issue, and we will keep you updated on the progress.

May 13, 12:02 CDT
May 12, 2022

No incidents reported.

May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 CDT
Scheduled - There is a scheduled Hardware maintenance for the Server hosting Visibility DB. The server will be required to restart and this will lead to unavailability of DB and during this period Spotlight/Dashboards platform will not be accessible.
May 11, 00:55 CDT
May 10, 2022
Resolved - This incident has been resolved.
May 10, 09:28 CDT
Monitoring - The issue has been identified at the Facebook end (https://status.fb.com/graph-api).

We have observed that Instagram DMs are currently getting ingested properly into the Marketing platform. We will await further confirmation from Meta and continue to monitor and provide further updates.

May 9, 10:39 CDT
Investigating - We have identified an issue where Instagram DMs have stopped ingesting into the Marketing platform. We have notified our Engineering team for further investigation and will provide additional details as available.
May 6, 13:49 CDT
Resolved - This incident has been resolved.
May 10, 04:23 CDT
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
May 6, 08:31 CDT
Investigating - We are observing a failure in the process flow while trying to add new URLs for product linking in the Experience module for Marketing; however, it does not impact product linking on existing pages, and can be used as expected.
We are investigating the issue, and we will keep you updated on the progress when we have more information.

May 5, 12:03 CDT
May 9, 2022
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
May 5, 2022
May 4, 2022
Resolved - This incident has been resolved now.
May 4, 07:55 CDT
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
May 4, 04:23 CDT
Investigating - We are experiencing an inconsistent publishing delay for any items that flow through an approval process. As a result, agents may observe a 10 to 15 minutes delay in content publishing after approving it.
We are actively investigating the issue, and we will keep you updated on the progress.

May 2, 14:27 CDT
Resolved - This incident has been resolved.
May 4, 04:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 11:40 CDT
Investigating - We are experiencing an issue with Marketing Analytics where metrics are delayed. As a result, agents will observe discrepancies in the Analytics data.
We are actively investigating the issue, and we will keep you updated on the progress.

May 2, 15:13 CDT
May 3, 2022
May 2, 2022
May 1, 2022

No incidents reported.

Apr 30, 2022

No incidents reported.

Apr 29, 2022
Resolved - This incident has been resolved now.
Apr 29, 13:52 CDT
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Apr 29, 13:43 CDT
Investigating - We are experiencing a delay in password recovery email delivery for Marketing when agents are trying to reset the password.
We are actively investigating the issue, and we will keep you updated on the progress.

Apr 29, 12:16 CDT
Apr 28, 2022

No incidents reported.

Apr 27, 2022

No incidents reported.