[Community] - Some videos uploaded prior to 20.3 are not playable
Update - Here's another update on the progress this weekend. The QA for the fix has been completed. Currently, backporting the fix to 20.3 and deployment efforts are ongoing. Following this, the fix would be tested in Stage & Production environments. We'll have the next update on Monday or earlier.
Jul 11, 00:00 CDT
Update - Khoros Engineering has transitioned the fix from development to testing. Once the testing phase completes, we’ll have more information to share on the fix deployment. This will most likely take another 48 hours or earlier and that is when another update will be posted here. We appreciate your continued patience and understanding.
Jul 8, 09:06 CDT
Update - Khoros Engineering has moved much closer to a fix and the identified fix is likely to undergo testing in about 48 hours. That is when another update will be posted here. Thanks for your patience and understanding.
Jul 6, 11:18 CDT
Update - Khoros Engineering is continuing its work on a fix. The next update will be provided in the next 48 hours or earlier.
Jul 4, 11:29 CDT
Update - Khoros Engineering is currently working to fix the problem with the highest priority and is also actively working with our partners. We'll provide another status update in the next 24-48 hours or earlier.
Jul 3, 11:12 CDT
Identified - Some Community videos uploaded on Community version 20.1 and prior versions are not playable on Community version 20.3.
Jul 1, 04:58 CDT

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Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

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AMER & APAC CARE Datacenter Operational
EMEA CARE Datacenter Operational
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AMER CARE CRM Connector Operational
EMEA CARE CRM Connector Operational
Stage CARE CRM Connector Operational
CARE and Community Integration ? Operational
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Conversations - Financial Export Service Operational
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Social Marketing Analytics Operational
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Degraded Performance
Partial Outage
Major Outage
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Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

Unresolved incident: [Community] - Some videos uploaded prior to 20.3 are not playable.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020
Jul 7, 2020

No incidents reported.

Jul 6, 2020
[Marketing] - IG mobile handoff failing to merge
Resolved - This issue has been resolved.
Jul 6, 10:55 CDT
Monitoring - The issue has been resolved and we will continue to monitor the situation. Instagram image posts that used the mobile handoff flow between June 22nd and July 1st successfully published yet there may appear as duplicates in our platform due to the regression in merging functionality. We are actively working on repairing these posts.
Jul 1, 15:13 CDT
Investigating - Our engineers identified and are actively investigating an issue with IG mobile handoff merge. Due to a change made by Instagram, we are no longer matching and merging IG image posts after a successful mobile handoff and auto-import. We are actively working on a fix to resolve this matter.
Jun 23, 15:45 CDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020
[Marketing] - Instagram content fails to render in Visualizations
Resolved - This incident has been resolved.
Jul 4, 03:04 CDT
Monitoring - This issue has been resolved and we will continue to monitor the situation.
Jul 1, 15:12 CDT
Investigating - Due to a change made by Instagram, IG contents failing to display in Visualizations. Our team is actively investigating the underlying cause.
Jun 30, 10:29 CDT
Jul 3, 2020
Jul 2, 2020
[Marketing] - Cannot apply some labels to posts
Resolved - This issue has been fixed.
Jul 2, 09:45 CDT
Update - We are continuing to monitor for any further issues.
Jul 2, 00:13 CDT
Monitoring - A fix has been deployed and the issue is resolved. We will be monitoring.
Jul 1, 23:52 CDT
Identified - We’ve detected an issue with regard to certain cases of labels being applied to posts. Our engineers are working to resolve this issue as quickly as possible.
Jul 1, 22:24 CDT
Jul 1, 2020
Jun 30, 2020
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
[Marketing] - Marketing Dashboard widgets unable to retrieve data
Resolved - This incident has been resolved.
Jun 25, 09:38 CDT
Investigating - Our engineers identified an issue with "failed to retrieve data" in Marketing Dashboard reports. Our team is actively investigating the underlying cause and will provide any additional updates once available.
Jun 24, 16:42 CDT
Jun 24, 2020
[Khoros Care] - Errors while performing actions in Care
Resolved - This incident has been resolved.
Jun 24, 23:23 CDT
Identified - We have identified an issue when performing actions in Care. We are currently working on a fix.
Jun 24, 22:57 CDT
[Care] - Error while responding to Facebook posts.
Resolved - This incident has been resolved.
Jun 24, 13:39 CDT
Monitoring - Engineering has implemented a workaround enabling responding to Facebook posts as we await a long-term fix from Facebook. We are continuing to monitor results, please notify us via outage@khoros.com of any additional issues.
Jun 12, 18:54 CDT
Update - Our engineering team is still working with Facebook on this and is still investigating the issue.
Due to this Facebook issue, replying to public Facebook issues might throw an error ,although, these responses are still published on Facebook.
Please check Facebook to verify the reply has been published.
Jun 12, 08:36 CDT
Update - Our engineering team is still working with Facebook on this and is still investigating the issue.
Please note that despite the agents seeing the errors when replying to the posts, the comments are still being sent across.
Jun 12, 07:10 CDT
Investigating - We are aware of an issue where the agents are seeing an error while responding to Facebook posts. Our engineering team is currently working with Facebook on this and can be tracked here:
https://developers.facebook.com/support/bugs/2686748158316940/
Jun 11, 20:01 CDT
Jun 23, 2020
[Marketing] - Opal API Publishing failure
Resolved - A fix has been implemented for this and the issue has resolved.
Jun 23, 16:11 CDT
Update - We are continuing to work on a fix for this issue.
Jun 18, 16:52 CDT
Identified - Our engineers identified an issue with Opal integration for Marketing. We are working with our partners at Opal to isolate the underlying cause.
Jun 9, 14:37 CDT
Jun 22, 2020
[Marketing] - Conversation
Resolved - This incident has been resolved.
Jun 22, 10:14 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 05:50 CDT
Investigating - We are investigating an issue with the labels where creating new post or editing and approving posts with labels are failing to publish. We will update the status page as soon as we have more information
Jun 22, 04:45 CDT
Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020

No incidents reported.

Jun 18, 2020
Jun 17, 2020

No incidents reported.

Jun 16, 2020

No incidents reported.

Jun 15, 2020
[Marketing] - Approval rules are not being assigned to Approval teams
Resolved - This incident has been resolved.
Jun 15, 19:48 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 15:48 CDT
Identified - The issue has been identified and our engineering team is working on implementing a fix.
Jun 15, 14:19 CDT
Investigating - We are investigating an issue where scheduled posts and responses that hit approval rules are not being assigned to Approval teams.
Jun 15, 10:23 CDT
[Marketing] - Instagram accounts failing to authenticate
Resolved - This issue has been resolved
Jun 15, 09:47 CDT
Investigating - We are investigating an issue with Instagram accounts that are failing to authenticate
Jun 10, 16:33 CDT
Jun 14, 2020

No incidents reported.

Jun 13, 2020

No incidents reported.

Jun 12, 2020
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