All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Engagement Manager ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - This incident has been resolved.
Aug 12, 13:28 CDT
Monitoring - We are observing recovery and seeing responses are going successful. We will continue to monitor the situation and provide further updates accordingly.
Aug 12, 05:58 CDT
Update - We continue to investigate the issue, and we will keep you updated on the progress.
Aug 11, 17:56 CDT
Update - We are partnering with Twitter contact to investigate the issue, and we will keep you posted when we hear back from Twitter team.
Aug 11, 14:30 CDT
Investigating - We are observing failure in responding to Twitter DMs(private messages) via Care. We are actively investigating the issue and will keep you updated on the progress.
Aug 11, 13:56 CDT
Aug 11, 2022
Resolved - This incident has been resolved.
Aug 11, 16:06 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 11, 15:41 CDT
Update - We are actively working towards the resolution and will update you when more information is available.
Aug 11, 12:48 CDT
Update - We continue to work towards the resolution and will keep you updated on the progress.
Aug 11, 11:56 CDT
Identified - We have identified an issue related to Agent & Manage View in Care where TikTok conversations are not loading, and agents are not able to manage TikTok conversations.
We are actively working towards the resolution and will keep you updated on the progress.

Aug 11, 11:23 CDT
Aug 10, 2022
Resolved - This incident has been resolved.
Aug 10, 08:12 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 10, 07:43 CDT
Update - We continue investigating the issue and will keep you updated on the progress when more information is available.
Aug 10, 06:56 CDT
Investigating - We are experiencing an issue with Analytics in Marketing while changing the date range for dashboards. We are actively investigating the issue and will keep you updated on the progress.
Aug 10, 06:21 CDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - This incident has been resolved.
Aug 8, 11:51 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 8, 11:14 CDT
Identified - We have identified an issue with CX Insights(CXI). As a result, agents who use the SSO login path are unable to access CXI.
We are actively working towards the resolution and will keep you updated on the progress when more information is available.

Aug 8, 09:13 CDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 12:36 CDT
Monitoring - Our investigation has uncovered an issue with the data passed by Meta regarding Follower numbers for Classic Pages. Meta team seems to have resolved the issue at this time. We will continue to monitor the situation and provide another update soon.
Aug 5, 11:37 CDT
Update - We continue to investigate the issue, and we will keep you updated on the progress.
Aug 4, 17:37 CDT
Investigating - We become aware of an issue with Facebook Follower data, causing Analytics to show a sharp drop in Followers to authenticated Facebook Pages occurring on 29th July. We are investigating the source of this problem, as the corresponding Pages do not show a follower drop natively.
Aug 4, 16:07 CDT
Aug 4, 2022
Resolved - This incident has been resolved.
Aug 4, 11:35 CDT
Monitoring - 360Dialog team has resolved the issue, and we confirm that the affected services are working as expected now. We will continue to monitor the situation and provide another update soon.
Aug 4, 10:48 CDT
Investigating - We have observed that 360Dialog is experiencing degraded performance, which might affect bot replies delivery.
We are partnering with the 360Dialog team and will update you on the progress when more information is available.

Aug 4, 10:32 CDT
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 12:34 CDT
Identified - We confirm that export is working fine now with all fields except 'Post Shares (Reels)' & 'Post Video Plays (Reels)' for Instagram, so we recommend you exclude these fields for generating a successful export.
We are actively working further and will keep you updated on the progress when more information is available.

Aug 2, 08:57 CDT
Update - We continue investigating the issue and will keep you updated on the progress when more information is available.
Aug 2, 03:45 CDT
Investigating - Daily Post Summary Exports are failing across all the accounts. Our engineering team is currently investigating this.
Aug 1, 15:28 CDT
Resolved - This incident has been resolved.
Aug 2, 12:06 CDT
Monitoring - Our engineering team has resolved the underlying issue, and we confirm that affected modules are accessible now and are seeing the performance recovery.
We will continue to monitor the situation and provide another update soon.

As part of this incident, below products/modules were impacted:
1. Flow
2. Analytics & Manage View under Care for EU customers

Aug 2, 11:30 CDT
Update - As we further investigated, we found that Manage View(Engagement Manager) is also inaccessible in Care for EU customers.
We are actively working towards the resolution and will keep you updated on the progress.

Aug 2, 11:01 CDT
Identified - We have identified an infra issue with Flow system. As a result, agents are unable to access Flow.
We are actively working towards the resolution. We will provide an update as soon as we have more information.

Aug 2, 10:27 CDT
Aug 1, 2022
Resolved - This Incident has been resolved.
Aug 1, 03:34 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 1, 02:22 CDT
Identified - We have identified an infrastructure issue due to which Community Analytics is inaccessible for the NA region.
We are actively working towards the resolution and will keep you updated on the progress.

Aug 1, 00:23 CDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022
Resolved - This incident has been resolved.
Jul 26, 05:06 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jul 26, 03:45 CDT
Investigating - We are experiencing an issue with Marketing. As a result, agents may not be able to log in to Marketing or see latency in loading the pages.
We are actively investigating the issue and will keep you updated on the progress.

Jul 26, 03:33 CDT
Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.

Jul 23, 2022

No incidents reported.

Jul 22, 2022

No incidents reported.

Jul 21, 2022
Resolved - This incident has been resolved.
Jul 21, 13:01 CDT
Update - We continue to work towards the resolution and will keep you updated on the progress when more info is available.
Jul 19, 13:15 CDT
Update - Our team is working to develop the solution. You may expect the resolution by next week, and we will update you accordingly.
Jul 15, 14:26 CDT
Identified - We have identified the issue, and our team is working to develop the solution. You may expect the resolution by next week, and we will provide an update as soon as we have more information.
Jul 15, 11:57 CDT
Update - We continue to investigate the issue, and we will keep you updated on the progress.
Jul 14, 12:58 CDT
Investigating - We are aware of the issue wherein some users are facing problems while accessing the Community developer project. As a result, reference documentation and developer guides will be inaccessible.

We are investigating the issue and will keep you updated on the progress.

Jul 14, 10:45 CDT
Jul 20, 2022
Resolved - This incident has been resolved.
Jul 20, 16:25 CDT
Update - Agent States information was not flowing properly in Care. A fix has been deployed by our engineering team and we are currently monitoring the situation.
Jul 20, 15:01 CDT
Monitoring - Agent States information was not flowing properly in Care. A fix has been deployed by our engineering team and we are currently monitoring the situation.
Jul 20, 14:59 CDT
Completed - The scheduled maintenance has been completed.
Jul 20, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:00 CDT
Scheduled - This is a notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: DB upgrade for Spotlight module under Intelligence.

Impact: Spotlight module will not be available during the window.

Schedule: July 20, 12:00 AM PDT - July 20, 01:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jul 20, 01:55 CDT
Jul 19, 2022
Resolved - This incident has been resolved.
Jul 19, 10:20 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jul 19, 09:49 CDT
Identified - We have identified an issue with Khoros Community(https://community.khoros.com/). As a result, you may observe latency while trying to access Khoros Community.
We are actively working towards the resolution, and we will keep you updated on the progress.

Jul 19, 09:24 CDT
Jul 18, 2022

No incidents reported.

Jul 17, 2022

No incidents reported.

Jul 16, 2022
Resolved - This incident stands resolved now.
Jul 16, 22:21 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jul 16, 22:12 CDT
Identified - We have identified an issue with one of the core components for Flow. As a result, some issues might be observed while accessing the Flow Platform.
We are actively investigating the issue and will keep you updated on the progress.

Jul 16, 21:59 CDT