Khoros Status

[Care] Performance degradation for a subset of customers in AMER region

Monitoring - A fix has been implemented and we are monitoring the results.
May 05, 2025 - 10:29 CDT

Investigating - We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
May 05, 2025 - 09:20 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

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Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

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Khoros Care Integration Operational

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Socket SDK Integration Operational

WebWidget Integration Operational

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360Dialog Integration Operational

Khoros Corporate Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

[Care] Performance degradation for customers in AMER region

Resolved - This incident has been resolved.
May 5, 04:11 CDT

Update - The platform remains stable since the fix was implemented. We will continue to monitor the system closely over the weekend.
May 2, 15:51 CDT

Monitoring - A fix has been implemented, and we are monitoring the results.
May 1, 19:50 CDT

Update - Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
May 1, 16:40 CDT

Identified - We are experiencing a recurrence of an issue that affects a subset of customers in the AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue and will keep you updated on its progress.
May 1, 15:38 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 12:46 CDT

Identified - Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
May 1, 12:00 CDT

Update - We continue to work on the issue and will keep you updated on the progress, as we have more information.
May 1, 11:25 CDT

Update - Upon further analysis, we found this issue affects all AMER customers.
We are actively investigating the issue, and we will keep you posted with the updates.
May 1, 10:42 CDT

Investigating - We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
May 1, 10:24 CDT

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

May 1, 2025

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

[Flow - WebWidget Integration] Inconsistency in loading Web widget

Resolved - This incident has been resolved.
Apr 17, 11:35 CDT

Monitoring - We want to inform you about an issue with the Web Widget in Flow. We observed an inconsistency when users attempted to load the widget, which may have required users to refresh the widget page.

Our engineering team has already taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as more information is available.
Apr 17, 08:21 CDT

Apr 16, 2025

[Community-Analytics] Issue with Classic Analytics for AMER customers

Resolved - This incident has been resolved.
Apr 16, 23:33 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 16, 13:37 CDT

Identified - We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community.
We are actively working towards the resolution, and we will keep you updated on the progress.
Apr 16, 12:34 CDT

[Care & Flow - WhatsApp] WhatsApp response failure for a subset of customers

Resolved - This incident has been resolved.
Apr 16, 15:31 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 16, 11:37 CDT

Identified - We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Apr 16, 11:33 CDT

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.