Khoros Status

Jun 9, 2026

No incidents reported today.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

Classic hosted communities analytics data missing since 24th of May - EU

Resolved - The incident has been resolved.
Jun 6, 15:14 CDT

Update - We are continuing to monitor for any further issues.
Jun 5, 15:01 CDT

Monitoring - The issue affecting analytics collection has been resolved, and analytics data is now being collected and processed correctly.
We have completed our investigation and remediation activities and will continue to monitor the platform to ensure ongoing stability.
Jun 5, 06:34 CDT

Update - The remediation effort is ongoing by our teams.
Jun 4, 22:31 CDT

Update - The team continues working on the remediation.
Jun 4, 13:46 CDT

Update - The remediation effort remains underway. We will share the next update as soon as there is more to report.
Jun 3, 22:51 CDT

Update - The team continues working on the remediation.
Jun 3, 16:01 CDT

Update - Our team is currently working on the required remediation.

We will share the next update as soon as additional progress is made.
Jun 2, 18:54 CDT

Update - We are continuing to monitor the backfilling status. No issues have been encountered.
Jun 1, 22:52 CDT

Update - The backfilling process is progressing as expected.
Jun 1, 12:10 CDT

Update - The backfilling process is progressing as expected.
May 31, 22:32 CDT

Update - We continue to backfill data for May 28th and 29th.
May 30, 03:39 CDT

Update - Data has been backfilled up to the 27th. We continue to backfill the remaining two days.
May 30, 03:39 CDT

Update - We are continuing to work on restoring the missing analytics data for EU-hosted classic communities.

The backfill process has already been initiated, and we are monitoring its progress closely.

We will provide another update as soon as more information becomes available.
May 29, 18:58 CDT

Identified - We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.
May 29, 10:07 CDT

Jun 5, 2026

Jun 4, 2026

Jun 3, 2026

Jun 2, 2026

Jun 1, 2026

Scheduled Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Jun 1, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 18:00 CDT

Scheduled - We are performing a routine maintenance activity in the EMEA region. No downtime is expected during this activity.
Jun 1, 07:45 CDT

May 31, 2026

[AMER] Community Analytics Data Missing

Resolved - This incident has been resolved.
May 31, 23:17 CDT

Monitoring - All affected dates have been successfully backfilled. Please reach out to us if you are still experiencing any issues or require further assistance.
May 30, 02:52 CDT

Update - Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
May 29, 15:59 CDT

Update - We have completed backfilling data for May 21, 22, and 27. Work is currently ongoing to populate the remaining affected dates. We will continue to provide updates as progress is made.
May 28, 22:28 CDT

Update - Backfill work for AMER Community analytics data is ongoing. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
May 28, 14:18 CDT

Update - We are continuously working on a fix and actively monitoring the situation.
May 28, 09:25 CDT

Update - Backfill work for AMER Community analytics data is ongoing. Analytics data for May 26th is now available. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made.
May 28, 01:19 CDT

Identified - Our team is continuing to investigate the missing Community Analytics data affecting AMER-hosted communities.

Work is ongoing to backfill the impacted analytics data, and we will provide another update as soon as more information is available.
May 27, 18:48 CDT

Update - The Infrastructure team is working on backfilling the analytics data for AMER-hosted communities.
May 27, 06:01 CDT

Investigating - We are investigating reports of missing analytics data for AMER-hosted communities. Analytics data has been unavailable since May 21, 2026. Our Infrastructure team is actively looking into the root cause and we will provide updates as more information becomes available.
May 26, 23:17 CDT

May 30, 2026

May 29, 2026

Scheduled Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
May 29, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 18:00 CDT

Scheduled - We are performing a routine maintenance activity in the EMEA region. No downtime is expected during this activity.
May 25, 20:46 CDT

May 28, 2026

MFA Authentication Issues Affecting some user Login

Resolved - This incident has been resolved.
May 28, 22:19 CDT

Update - The issue affecting some user login flows has been resolved.
We have completed monitoring and are not seeing further impact at this time.
Thank you for your patience.
May 28, 18:54 CDT

Update - We are continuing to monitor for any further issues.
May 28, 14:18 CDT

Monitoring - Our infrastructure team has applied a fix for the MFA issue and we are monitoring the results.
May 28, 10:22 CDT

Update - We are continuously working on a fix and actively monitoring the situation.
May 28, 09:24 CDT

Investigating - We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes.

We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.
May 28, 01:38 CDT

Scheduled Maintenance in EMEA Region

Completed - The scheduled maintenance has been completed.
May 28, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 18:00 CDT

Scheduled - We are performing a scheduled maintenance activity in EMEA, within Khoros's defined maintenance window. The LIA Aurora community service in our EU region will be consolidated from 3 to 2 application servers. Eight affected communities remain served by the two healthy nodes throughout the change; no customer-facing downtime is expected.
May 28, 07:56 CDT

May 27, 2026

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
May 27, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:00 CDT

Scheduled - We are performing a scheduled maintenance activity in EMEA, within Khoros's defined maintenance window. The LIA Aurora community service in our EU region will be consolidated from 3 to 2 application servers. Eight affected communities remain served by the two healthy nodes throughout the change; no customer-facing downtime is expected.
May 25, 15:40 CDT

[APAC] Community Analytics Data Missing

Resolved - The incident with APAC hosted communities is resolved.
May 27, 21:29 CDT

Update - We are continuing to monitor the Community Analytics pipeline for APAC-hosted communities after the completion of the backfill.

The analytics data pipeline remains stable at this time, and we will provide another update if there are any changes.
May 27, 18:50 CDT

Update - We continue monitoring pipeline stability.
May 27, 05:59 CDT

Monitoring - The backfill has been completed for all affected dates and the analytics data pipeline is now running healthy. All APAC Community Analytics data that was missing since May 19 has been fully restored. We are now monitoring the pipeline to confirm continued stability before closing this incident.
May 26, 23:01 CDT

Update - Our team continues to work on the Community Analytics data issue affecting some hosted communities.
Progress is ongoing, and we will provide another update as soon as we have more information to share.
May 26, 18:16 CDT

Update - Our team continues to make progress on the Community Analytics data issue affecting some communities. The fix has completed review and backfill work is actively ongoing. We appreciate your patience and will provide updates once we have more to share.
May 26, 03:17 CDT

Update - Our team continues working on the fix for the Community Analytics data issue affecting some communities.
The fix is still under review, and backfill work is in progress.
We will provide another update as soon as we have more progress to share.
May 25, 19:23 CDT

Update - The fix for the issue is under review.
May 25, 04:13 CDT

Identified - The issue has been identified, and our team is working on fixing it.
May 24, 20:59 CDT

Investigating - We are currently investigating an issue affecting Community Analytics data for APAC-hosted communities from May 19 onwards.
May 24, 20:06 CDT

May 26, 2026

May 25, 2026

May 24, 2026

Facebook author names displaying as numeric IDs in Khoros Care

Resolved - The fix has been implemented, and the system has been monitored for stability.

The issue causing Facebook Messenger and Facebook DM author names to display as numeric IDs in Khoros Care has been addressed. New incoming messages are now displaying sender names correctly, and restoration efforts for messages received during the incident window have been completed.

If you continue to see Facebook author names displayed incorrectly, please contact Khoros Support for further assistance.
May 24, 17:20 CDT

Update - We will continue monitoring the system to ensure stability.
May 22, 05:34 CDT

Monitoring - We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages.

For messages received during the incident window, our team has completed restoration efforts and sender names should now appear correctly.

We will continue monitoring the system to ensure stability. Agents can continue to read and respond to all conversations as normal.

Thank you for your patience while we worked through this issue.
May 21, 20:12 CDT

Update - We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages.

For messages received during the incident window, our team is actively working to determine the best path to restore the correct sender names. We are committed to keeping you informed as this progresses and will share an update shortly. Agents can continue to read and respond to all conversations in the meantime
May 20, 23:31 CDT

Identified - We have identified the issue causing some customers to see Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. We are working on a fix for this issue and will update as soon as this is deployed.
May 20, 16:36 CDT

Investigating - We are investigating reports that some customers using Khoros Care are seeing Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names.
Agents can generally continue to read and respond to affected conversations, but identifying customers by name in Care may be impacted.
We are actively investigating and will provide another update as soon as we have more information.
May 20, 09:59 CDT

Khoros Care - Google My Business replies failing

Resolved - We are closing this incident as the fix has been implemented and the environment has been monitored successfully.

The issue affecting Google My Business review replies in Khoros Care has been addressed, and reply publishing for impacted reviews has been restored. Our Engineering team completed the required remediation work and monitored the results to confirm that replies are processing as expected.

If you continue to experience any issues with Google My Business replies, please contact Khoros Support for further assistance.
May 24, 17:17 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 15:00 CDT

Update - Work on restoring reply publishing for impacted reviews is ongoing.
We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
May 22, 05:23 CDT

Update - Our Engineering team is actively working on restoring reply publishing for impacted reviews.

We will continue to provide updates as progress is made and share additional information as soon as it becomes available.
May 21, 22:09 CDT

Identified - After continued monitoring, we found that the issue affecting Google My Business replies in Khoros Care is still ongoing, due to data consumed during the incident.
We have identified the issue affecting some Google My Business replies and are actively working to restore reply publishing for impacted cases.
We will share another update as soon as more information is available.
May 21, 07:58 CDT

Monitoring - A fix has been deployed to address the issue causing Google My Business review replies to fail in Khoros Care.

We are actively monitoring the environment to ensure replies are processing as expected.

If you continue to experience issues, please reach out to Khoros Support.
May 20, 23:43 CDT

Identified - We have identified the issue causing Google My Business (GMB) reviews to fail, and our Engineering team are currently working on a fix.
May 20, 18:05 CDT

Investigating - We are aware of an issue causing replies to Google My Business (GMB) reviews to fail. We are actively investigating this and will provide updates as they become available.
May 20, 16:31 CDT

May 23, 2026

No incidents reported.

May 22, 2026

May 21, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 21, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 20, 20:58 CDT

May 20, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 20, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 21:20 CDT

May 19, 2026

Community Analytics Data not Coming Up

Resolved - The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected.
May 19, 21:17 CDT

Monitoring - The backfill has been completed. We continue to investigate the root cause.
May 18, 16:09 CDT

Identified - The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status.
May 18, 05:00 CDT

Investigating - We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.
May 18, 04:50 CDT

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 19, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 02:59 CDT

May 18, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 18, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 02:59 CDT

May 17, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 17, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 02:59 CDT

May 16, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 16, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 02:59 CDT

May 15, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 15, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 02:59 CDT

May 14, 2026

Degraded posts ingestion in some Care instances

Resolved - The incident has been resolved.
May 14, 23:58 CDT

Monitoring - We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.
May 14, 17:39 CDT

Investigating - We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.
May 14, 16:21 CDT

Monitoring - Our infrastructure team has applied a fix for the issue affecting ingestion.

Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.
May 13, 21:51 CDT

Investigating - We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.
May 13, 11:00 CDT

Scheduled Maintenance: Khoros Flow [US]

Completed - The scheduled maintenance has been completed.
May 14, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 CDT

Scheduled - We are performing a routine maintenance activity in the AMER region, conducted within the region's defined maintenance window.

No downtime is expected.
May 11, 22:10 CDT

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 14, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 02:59 CDT

May 13, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 13, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 13, 02:07 CDT

May 12, 2026

[AMER] Scheduled Maintenance - Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 12, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 CDT

Scheduled - We are performing a routine maintenance activity in the AMER region, conducted within the region's defined maintenance window.

No downtime is expected.
May 11, 21:49 CDT

[AMER] Scheduled Maintenance — Khoros Communities

Completed - The scheduled maintenance has been completed.
May 12, 03:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 CDT

Scheduled - We are performing routine maintenance for Khoros Communities Classic in the AMER region.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 12, 02:55 CDT

May 11, 2026

[AMER] Scheduled Maintenance — Khoros Marketing

Completed - The scheduled maintenance has been completed.
May 11, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be performing maintenance activities to improve infrastructure resilience and availability.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
May 11, 02:14 CDT

May 10, 2026

No incidents reported.

All Systems Operational

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