All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Care - Brand Messenger] Maintenance for Brand Messenger for APAC region Jul 8, 2025 11:00-13:00 CDT

This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description & Impact: We're making important updates to Brand Messenger that may temporarily disrupt the end-user experience for APAC-hosted customers.

During our updates on July 9th, 2025, which will be in our maintenance window, https://community.khoros.com/kb/supportinformation/khoros-maintenance-windows/45197, users may experience disconnection of the chat widget and mobile SDKs for up to 2 hours.
• The Web SDK will automatically recover once the update is complete.
• The Mobile SDK may require the end user to close the mobile app to restore the connection.

We apologize for any inconvenience this may cause and appreciate your understanding.

Schedule: July 9th 02:00 AM AEST - July 9th, 04:00 AM AEST

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
Posted on Jul 02, 2025 - 13:49 CDT
Jul 2, 2025
[EU Hosted Care] Performance issue for customers from the EMEA region
Resolved - This incident has been resolved.
Jul 2, 04:13 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jul 1, 18:48 CDT
Identified - We are experiencing performance degradation in Care, which affects a subset of customers from the EMEA region.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Jul 1, 18:12 CDT
Jul 1, 2025
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
[Care & Marketing - X] Issue with X API
Resolved - This incident has been resolved.
Jun 26, 15:23 CDT
Monitoring - X has restored the affected services, and we can observe the expected behaviour.
We will continue to monitor the situation and keep you updated.
Jun 26, 13:03 CDT
Identified - We are observing failures in ingestion and engagement with X for Care & Marketing. It appears to be an issue on X end.
We are tracking the progress with X and will keep you posted as there are any updates.
X status page link: https://docs.x.com/status
Jun 26, 12:48 CDT
[US Hosted Care] Performance issue for customers from the AMER region
Resolved - We have completed recovering the historical data for the last two years. Further, we recommend you to contact the Khoros Support team in case of any concerns; we would be happy to help.
We appreciate your patience and cooperation.
Jun 26, 03:45 CDT
Monitoring - The underlying issue has been resolved, and Care is now fully operational for all new and open content.
We are working on a plan for recovering historical data in a phased manner. This will take some time, and we will follow up once we have an ETA.
We sincerely appreciate your patience and understanding during this time.
Please feel free to reach out to our support for assistance if you continue to experience issues with the new content.
Jun 10, 12:59 CDT
Update - The maintenance has been completed, and we are currently working to restore Care for open and new cases. This is expected to take approximately one more hour.
We will share the estimated timeline for the recovery of historical data in our next update.
Jun 10, 11:23 CDT
Update - To resolve the current issue, we will be taking down Care for maintenance. We will update you as soon as it is back online.
Jun 10, 10:26 CDT
Update - We continue to work on the resolution and will keep you posted further as we have an update.
Jun 10, 09:14 CDT
Identified - We continue to work towards the resolution, and we will keep you updated on the progress.
Jun 10, 08:30 CDT
Update - We have identified an infrastructure issue that affects the search functionality, content appearance, and prevents agents from performing tasks in Care. This issue only affects the customers hosted in the AMER region.

Our engineering teams are actively working towards the resolution, and we will keep you updated on the progress as we have more info.
Jun 10, 07:30 CDT
Update - We are actively working on the issue, and will share more info as we have it.
Jun 10, 06:53 CDT
Update - This issue affects all AMER customers and impacts the performance of Care operations.
We are actively troubleshooting the issue, and we will keep you updated as soon as we have more details.
Jun 10, 06:17 CDT
Investigating - We are experiencing performance degradation in Care, which affects a subset of customers from the AMER region.
We are actively investigating the issue, and we will keep you updated on the progress.
Jun 10, 06:01 CDT
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
[Flow] Flow Unavailability
Resolved - This incident has been resolved.
Jun 20, 06:46 CDT
Monitoring - We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

Our engineering team has taken the necessary measures and restored the affected services.
We are actively monitoring the situation and will provide further updates as available.
Jun 20, 05:12 CDT
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
[Marketing] Some features are not accessible
Resolved - This incident has been resolved.
Jun 12, 08:23 CDT
Update - This incident has been resolved.
Jun 12, 08:22 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jun 12, 05:37 CDT
Investigating - We are experiencing an issue with the internal services, resulting in some features being inaccessible or not working as expected in the Khoros marketing platform. Features currently affected include Link-in-Bio, Twitter Threads, AI Alt Txt are missing. This issue impacts multiple customers. We are actively investigating the issue, and we will keep you updated on the progress.
Jun 12, 02:31 CDT
Jun 11, 2025
[Care] Infra maintenance for EMEA region
Completed - This maintenance has been cancelled and will be rescheduled accordingly.
Jun 11, 12:37 CDT
Update - This maintenance has been rescheduled for 12th June.
Jun 10, 13:52 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: For enhancing the performance for comments on LinkedIn Mentions, we will perform infra maintenance.

Impact: The activity will be executed during the maintenance window and should not take more than few minutes to complete. We do not anticipate any performance issues or disruptions to operations during this time.

Schedule: June 10th, 11:00 PM GMT - June 11th, 03:00 AM GMT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Jun 6, 14:03 CDT
Jun 10, 2025
[Care] Infra maintenance for APAC region
Completed - This maintenance has been cancelled and will be rescheduled accordingly.
Jun 10, 10:35 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: For enhancing the performance for comments on LinkedIn Mentions, we will perform infra maintenance.

Impact: The activity will be executed during the maintenance window and should not take more than few minutes to complete. We do not anticipate any performance issues or disruptions to operations during this time.

Schedule: June 11th, 02:00 AM AEST - June 11th, 06:00 AM AEST

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Jun 6, 14:00 CDT
Jun 9, 2025
[Care, Marketing - X Platform] Disruption in X API
Resolved - The issue has been resolved, which was caused by unexpected changes from X.
Jun 9, 22:20 CDT
Monitoring - We've implemented a workaround for the incident and can confirm that the affected services have been restored and are currently functioning as expected. We will continue to monitor the situation closely and share any further updates as needed.
Jun 3, 15:46 CDT
Update - We are continuing to collaborate with X to investigate this remaining issue with the Media Upload v2 endpoints and will keep you updated on further progress.

The status is also updated on X's incident page for ongoing issue with "POST /2/media/upload - 404 errors"
https://docs.x.com/incidents
Jun 2, 09:11 CDT
Update - We can confirm that X has resolved the issues outlined on their status page. However, we are still seeing errors on the Media Upload v2 endpoints. We are actively collaborating with X to investigate this remaining issue and will keep you updated as we receive further information.
May 30, 22:38 CDT
Identified - We identified the issue with the X API, and we are coordinating with them.
We will keep you updated on further updates.
May 30, 19:43 CDT
Monitoring - We are aware of ongoing issues with the X API resulting in various failures.

As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

We are monitoring the issues with the X API and will keep you posted on further updates.
May 30, 15:05 CDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Jun 2, 2025
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