All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
Community Analytics ? Operational
CDN ? Operational
Community Mail ? Operational
AWS US Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
AWS EU Community Hosting ? Operational
Khoros Care Operational
AMER & APAC CARE Datacenter Operational
EMEA CARE Datacenter Operational
CARE Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER CARE CRM Connector Operational
EMEA CARE CRM Connector Operational
Stage CARE CRM Connector Operational
CARE and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Secure Verification Operational
Khoros Marketing Operational
Social Marketing - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Marketing Mobile Apps Operational
Social Marketing Account Administration Operational
Social Marketing Analytics Operational
Social Marketing Approvals Operational
Social Marketing Publishing Operational
Social Marketing Social Inbox Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Resolved - This incident has been resolved.
Jul 24, 09:49 CDT
Investigating - We identified an issue with email delays for US-based customers using DKIM for mail, and we are working to address the issue as quickly as possible. We will keep you posted on the progress.
Jul 23, 12:58 CDT
Jul 23, 2021
Jul 22, 2021
Resolved - We are considering this issue resolved now as everything is working fine. Please feel free to reach to the Khoros Support team in case you need any assistance.
Jul 22, 11:01 CDT
Monitoring - Our engineering team has restored the services, we have validated that users can use the Analytics dashboards as normal now.
We will keep it under observation, and we will keep you posted further.
Jul 22, 10:32 CDT
Investigating - We are facing an issue with Analytics Dashboard for Marketing where users are unable to load the dashboards. Our engineering team is working to restore the services; we will keep you posted on the progress.
Jul 22, 10:21 CDT
Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 00:47 CDT
Investigating - We are seeing slowness in loading Community Analytics for some of our customers in the US and EU regions. We are currently investigating the issue.
Jul 20, 15:03 CDT
Jul 20, 2021
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Resolved - We confirm everything is working fine, and we have received a couple of confirmations about the resolution from our customers.
We are considering this incident resolved now; please feel free to reach Khoros Support Team if any assistance is needed.
Jul 16, 13:06 CDT
Monitoring - Our team has resolved the issue, and we have validated the approval services, which are working normally now. We will keep the system under observation, and we will keep you posted further.
Jul 16, 12:27 CDT
Identified - Our team has identified an issue with Approvals; as a result, agents may face intermittent failure in loading approval rules, approval teams may fail to appear, or posts awaiting approval may not load completely.
Our engineering team is investigating the issue, and we will keep you posted on the progress.
Jul 16, 12:06 CDT
Resolved - Our engineering team has resolved the issue, and Community Analytics is accessible as expected now.
Please feel free to reach out to Khoros Support Team in case you need any assistance.
Jul 16, 09:53 CDT
Identified - Our engineering team has identified an infrastructure issue due to which Community Analytics is inaccessible for the NA region.
Our team is actively working on the issue, and we will keep you posted on the progress.
Jul 16, 08:51 CDT
Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.

Jul 9, 2021

No incidents reported.

Jul 8, 2021
Completed - The scheduled maintenance has been completed.
Jul 8, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 CDT
Scheduled - There will be scheduled maintenance done for the Care platform on Thursday, July 8th, 2021 11:00 PM UTC that will last approximately 1 hour. We need to perform some backend infrastructure maintenance on the platform. This will result in 1 hour of downtime and the application will be unusable until maintenance has concluded.
Jul 2, 18:06 CDT
Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:00 CDT
Scheduled - There will be scheduled maintenance done for the Care platform on Thursday, July 8th, 2021 5:00 AM UTC that will last approximately 1 hour. We need to perform some backend infrastructure maintenance on the platform. This will result in 1 hour of downtime and the application will be unusable until maintenance has concluded.
Jul 2, 18:08 CDT
Jul 7, 2021

No incidents reported.

Jul 6, 2021
Completed - The scheduled maintenance has been completed.
Jul 6, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 21:02 CDT
Scheduled - Dear Khoros Customer,

We wanted to inform you about planned EU maintenance scheduled to occur on Tuesday, July 6th from 7:00 PM to 8:00 PM PDT. This maintenance will only apply to Khoros communities hosted in the EU, and is being done to make improvements to systems used for subscriptions and notifications.

There should be no noticeable or end user impact, as these changes will occur seamlessly behind the scenes.

In the event you encounter issues with notifications or subscriptions following this maintenance, please contact Khoros Support (support@khoros.com) for assistance.

Thank you for being a Khoros customer!

The Khoros Team
Jul 6, 17:42 CDT
Resolved - We are now moving this issue to the "Resolved" state after monitoring the systems. Please reach out to support@khoros.com if you face any issues with the platform.
Jul 6, 19:41 CDT
Monitoring - Our Engineering Team has deployed the fix and the issue is resolved now.
Jul 6, 15:49 CDT
Identified - Our Engineering Team has identified a fix for the issue. The ETA for the deployment of the fix is 30 minutes.
Jul 6, 15:33 CDT
Investigating - We are facing an issue with Analytics Dashboard for Care, Marketing, and Data Exports. Our engineering team is working to fix the issue; we will keep you posted on the progress.
Jul 6, 15:19 CDT
Completed - The scheduled maintenance has been completed.
Jul 6, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 12:01 CDT
Scheduled - There will be scheduled maintenance done for the Care platform on Tuesday, July 6th, 2021 5:00 PM UTC that will last approximately 1 hour. We need to perform some backend infrastructure maintenance on the platform. This will result in 1 hour of downtime and the application will be unusable until maintenance has concluded.
Jul 2, 17:45 CDT
Jul 5, 2021

No incidents reported.

Jul 4, 2021

No incidents reported.

Jul 3, 2021

No incidents reported.

Jul 2, 2021

No incidents reported.

Jul 1, 2021

No incidents reported.

Jun 30, 2021

No incidents reported.

Jun 29, 2021

No incidents reported.

Jun 28, 2021

No incidents reported.

Jun 27, 2021

No incidents reported.