All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Engagement Manager ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Promotions ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021
Resolved - We have deployed the solution and confirm that this incident stands resolved now. The affected functionality is working normally for new posts. If you have any LinkedIn posts with targeting scheduled to go out, we recommend you to edit the post and re-select the targeting location from the Geography dropdown to ensure that it gets published.
Please reach out to Khoros Support Team in case you need any assistance.
Oct 6, 08:05 CDT
Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
Oct 5, 02:10 CDT
Investigating - We are currently experiencing publishing failures for LinkedIn organic posts with location targeting. We are investigating this issue and will keep you posted about this. Until then, we recommend that posts with location targeting be created by directly logging in to LinkedIn. Any scheduled LinkedIn posts that have location targeting will also need to be published directly on LinkedIn until further notice from us.
Oct 4, 07:55 CDT
Resolved - This incident has been resolved.
Oct 6, 00:26 CDT
Update - We continue to monitor the situation further, and we will keep you posted when we have an update.
You can refer to the below links for more info from Facebook:
Facebook Statuspage - https://status.fb.com/
Facebook blog post - https://engineering.fb.com/2021/10/04/networking-traffic/outage/
Oct 5, 12:32 CDT
Monitoring - We see that services are recovering and the Facebook team has confirmed the same. We continue to monitor the situation closely.
Oct 4, 20:10 CDT
Update - We continue to wait for an update from Facebook contact, and we will keep you posted when we hear back from them.
Oct 4, 13:27 CDT
Update - We are in coordination with Facebook contact, and we will keep you posted when we have more information from them.
Oct 4, 11:53 CDT
Investigating - Facebook, Instagram, and WhatsApp are experiencing a major outage which has also affected all API activity. This impacts all inbound and outbound content for both Care and Marketing, and users will not be able to perform any actions related to Facebook, Instagram, and WhatsApp content.

We have reached out to our Facebook partner contacts for additional information and will provide updates as they become available.
Oct 4, 11:08 CDT
Oct 5, 2021
Oct 4, 2021
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

No incidents reported.

Sep 30, 2021
Resolved - This incident has been resolved.
Sep 30, 11:47 CDT
Investigating - Currently, the platform is unable to load social accounts within company settings. This issue has been raised to our engineering team who is diligently working towards a solution.
Sep 30, 11:19 CDT
Sep 29, 2021

No incidents reported.

Sep 28, 2021

No incidents reported.

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - This incident has been resolved.
Sep 24, 10:54 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 24, 09:46 CDT
Investigating - We are experiencing an issue with MFA (Multi-Factor Authentication. As a result, users are not receiving or there is a delay in receiving the verification code and are therefore not able to log in to the Khoros Care Platform. We are actively investigating the issue, and we will keep you updated on the progress.
Sep 24, 07:42 CDT
Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - This incident has been resolved.
Sep 20, 15:51 CDT
Monitoring - We confirm that the affected services have been restored and are working normally. We will continue to monitor the situation and provide another update soon.
Sep 20, 14:48 CDT
Investigating - We have identified performance degradation with Social Inbox & Agent Inbox. As a result, agents observe intermittent failures when attempting to respond to messages and all other actions, including dismiss, like, hide, etc.
Our team is actively working towards the resolution. We will provide an update as soon as we have more information.
Sep 20, 14:06 CDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.