Resolved -
This incident has been resolved.
May 5, 04:11 CDT
Update -
The platform remains stable since the fix was implemented. We will continue to monitor the system closely over the weekend.
May 2, 15:51 CDT
Monitoring -
A fix has been implemented, and we are monitoring the results.
May 1, 19:50 CDT
Update -
Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
May 1, 16:40 CDT
Identified -
We are experiencing a recurrence of an issue that affects a subset of customers in the AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue and will keep you updated on its progress.
May 1, 15:38 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 1, 12:46 CDT
Identified -
Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
May 1, 12:00 CDT
Update -
We continue to work on the issue and will keep you updated on the progress, as we have more information.
May 1, 11:25 CDT
Update -
Upon further analysis, we found this issue affects all AMER customers.
We are actively investigating the issue, and we will keep you posted with the updates.
May 1, 10:42 CDT
Investigating -
We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
May 1, 10:24 CDT