Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Vault Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

[Care-Twitter API] Issue with custom listening rules

Resolved - This issue stands resolved now.
Nov 29, 11:29 CST

Update - We confirm that the affected services have been restored for APAC and US customers.
At this time, we are observing the same issue with EMEA customers. We will update you further as we have more updates from Twitter team.
Nov 29, 09:22 CST

Investigating - We are experiencing an issue with custom listening rules for Twitter in Care. As a result, it affects feeds for custom listening rules for APAC & US customers. It is an issue from Twitter side.
We are working with Twitter team to investigate the issue, and we will update you as we have an update from Twitter team.
Nov 28, 10:20 CST

Nov 28, 2023

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

[Care- US Hosted] Performance Degradation with a subset of customers

Resolved - This incident has been resolved.
Nov 22, 03:37 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 22, 03:09 CST

Investigating - We are experiencing performance degradation in Care. As a result, agents may have observed latency in content ingestion and responding to it; it affects only a subset of US-based customers.
We are actively working towards the resolution, and we will keep you updated on the progress as more info is available.
Nov 22, 02:59 CST

Nov 21, 2023

[Care] Delay in ingestion

Resolved - This incident has been resolved.
Nov 21, 13:40 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 21, 13:16 CST

Investigating - We are experiencing performance degradation in Care. As a result, agents may observe delays in ingestion across social channels.
We are actively working on the Issue. We will update you as soon as we have more updates.
Nov 21, 11:59 CST

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

[Care - Facebook] Customers are not able to respond to Facebook Private Messages

Resolved - This incident has been resolved.
Nov 16, 16:47 CST

Monitoring - We confirm that the affected services are back to normal, and responses are successful without error.
We will continue to monitor the situation and provide another update accordingly.
Nov 16, 03:40 CST

Investigating - We are experiencing an issue with Facebook private messages where users get "internal error" messages while responding to private messages. We see these errors are from Meta's end and await further details from Meta on the resolution.
Nov 15, 23:16 CST

[Care - Facebook ] Customers are unable to respond on Facebook Private Messages

Resolved - This incident has been resolved.
Nov 16, 16:47 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 15, 21:38 CST

Identified - Meta has identified a fix for the issue and is currently in the process of implementing it. We will provide an update as soon as we have more information.
Nov 15, 21:30 CST

Investigating - We are experiencing an issue with Facebook private messages where users are unable to respond to private messages due to an issue at Meta’s end; it affects only Facebook private messages.
Nov 15, 15:19 CST

Nov 15, 2023

Nov 14, 2023

[US Hosted Care] Delay in ingestion for US customers

Resolved - This incident has been resolved.
Nov 14, 14:51 CST

Update - We observe significant performance improvement; however, agents may notice a slight intermittent ingestion delay for a few conversations.
We will continue to monitor the situation and provide further updates accordingly.
Nov 9, 03:01 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Nov 8, 13:28 CST

Update - We continue to see performance improvement, and ingestion delay has subsided significantly. We will keep you updated as we have more information.
Nov 7, 13:04 CST

Update - We continue to work towards the resolution, and we will keep you updated on the progress.
Nov 3, 11:13 CDT

Identified - We are experiencing performance degradation in Care for US customers. As a result, agents may observe slight delays in ingestion across social channels except Brand Messenger and Bot content.
We are actively working to improve the performance & monitoring the situation. We will keep you updated as soon we have more information available.
Nov 2, 13:24 CDT

Nov 13, 2023

No incidents reported.

Nov 12, 2023

No incidents reported.

Nov 11, 2023

No incidents reported.

Nov 10, 2023

No incidents reported.

Nov 9, 2023

Nov 8, 2023

Nov 7, 2023

Nov 6, 2023

No incidents reported.

Nov 5, 2023

No incidents reported.

Nov 4, 2023

No incidents reported.

Nov 3, 2023