All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Manage View ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 18:58 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 28, 16:35 CDT
Update - We are actively in collaboration with AWS team, and we will keep you informed when we have more info available.
Sep 28, 14:22 CDT
Investigating - We are experiencing performance degradation in Care for US customers due to an issue at our provider’s end(AWS). As a result, currently, agents are observing delays in bot response for US region; agents may also see latency in other modules in Care.
We are actively tracking the progress with AWS, and we will keep you updated when more info is available.
AWS status page link - https://health.aws.amazon.com/health/status

Sep 28, 13:05 CDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 11:45 CDT
Monitoring - On further analysis, we found that it was beyond projects with multilingual models and affected all types of projects.
We confirm that the services have been restored and are working as expected now.
We are actively monitoring the situation and will provide another update soon.

Sep 26, 10:41 CDT
Investigating - We are observing the issue further and investigating it; We will keep you updated on the progress.
Sep 26, 10:18 CDT
Monitoring - We want to inform you about an incident in Flow that occurred between 09:03 AM CST to 09:43 AM CST, 26 September.
During the incident, we observed degradation in bot performance(latency in responses) for the projects using multilingual models.
Khoros engineering team has resolved the issue and confirmed that everything is working as expected.
We will continue to monitor the situation further and update you accordingly.

Sep 26, 10:03 CDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - This incident has been resolved.
Sep 16, 15:58 CDT
Monitoring - All the affected Communities are back up. We are doing a thorough sanity check and monitoring the situation closely.
Sep 16, 15:25 CDT
Identified - The issue has been identified, and we are working on bringing back the Communities online. We will provide an update as soon as we have additional information.
Sep 16, 14:52 CDT
Investigating - We are currently facing an outage for some of our Communities in the US region. We have started our investigation on this, and we shall keep you posted on our progress.
Sep 16, 14:24 CDT
Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.

Sep 10, 2022

No incidents reported.

Sep 9, 2022

No incidents reported.

Sep 8, 2022

No incidents reported.

Sep 7, 2022
Resolved - This incident has been resolved.
Sep 7, 15:06 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 7, 14:14 CDT
Investigating - We are experiencing failures related to Tweets ingestion within Marketing. As a result, agents may observe Tweets ingestion is impacted under the Experience & Intelligence module, including custom searches in Social Inbox.
We have partnered with the Twitter team to investigate the issue, and we will update you on the progress when we have more information available.

Sep 7, 10:07 CDT
Sep 6, 2022

No incidents reported.

Sep 5, 2022
Resolved - This incident has been resolved.
Sep 5, 05:41 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 5, 04:50 CDT
Investigating - We are experiencing an issue with WebWidget Integration within Flow. As a result, agents are unable to upload images/files using Flow WebWidget.
We are actively investigating the issue and will keep you updated on the progress.

Sep 5, 03:53 CDT
Sep 4, 2022

No incidents reported.

Sep 3, 2022

No incidents reported.

Sep 2, 2022

No incidents reported.

Sep 1, 2022

No incidents reported.