Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Vault Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Performance Degradation in Notification Service

Resolved - This incident has been resolved.
Jul 24, 17:32 CDT

Update - This incident has been resolved.
Jul 24, 17:32 CDT

Update - We continue to monitor the situation and will update you further as more updates are available.
Jul 22, 14:36 CDT

Monitoring - We confirm that the affected services have been restored, and notification feeds are now working as expected. We will continue to monitor the situation and provide another update soon.
Jul 17, 15:37 CDT

Identified - We are actively working towards the resolution and will keep you updated. This issue affects email delivery, including notification feeds, and as a result, users are not receiving emails, and notifications are not being pushed to users about relevant activity.
Jul 17, 10:59 CDT

Update - We will continue to investigate and keep you updated on the progress.
Jul 17, 01:12 CDT

Investigating - We are again observing degradation in notification services, and users might experience a delay in the notification feed. We are actively investigating the issue and will provide updates as more information is available.
Jul 16, 08:04 CDT

Monitoring - We confirm that the impacted notification services have been restored and could see improvements in the performance.
We will continue to monitor the situation and provide another update soon.
Jul 16, 01:30 CDT

Investigating - We are experiencing performance issues with our notification services for US, and APAC customers. As a result, customers may observe that the notification feed is not appearing for users or appearing with delay.
Our team is actively investigating the issue, and we will keep you updated.
Jul 15, 22:55 CDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

[Non-Khoros issue] Global IT outage

Resolved - This incident is resolved; further, we request you to follow the latest information about Windows hosts.
Jul 19, 11:33 CDT

Monitoring - We have noticed a global IT outage outside Khoros - Windows 10 users are facing an outage. This may impact some of our customers from accessing Khoros applications. We request you to follow Windows updates for the latest.

Additionally, if required, please reach out to your Khoros account team for proactive options to manage volumes and communication during this outage and post-outage.
Jul 19, 03:53 CDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

[Community] Infrastructure database upgrade for USW2

Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 CDT

Update - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: We will be upgrading the database for one of our community micro services.

Impact: During the maintenance window, Studio Publish will not be available for the communities hosted in our US region, which includes all APAC and US region customers.

Schedule: July 17th, 1:00 AM to 2:00 AM PDT.

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jul 11, 10:25 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: We will be upgrading the database for one of our community micro services.

Impact: During the maintenance window, Studio Publish will not be available for the communities hosted in our US region.

Schedule: July 17th, 1:00 AM to 2:00 AM PDT.

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jul 10, 20:24 CDT

Jul 16, 2024

Jul 15, 2024

[Community] Infrastructure database upgrade for EUW1

Completed - The scheduled maintenance has been completed.
Jul 15, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 00:18 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: We will be upgrading the database for one of our community micro services.

Impact: During the maintenance window, Studio Publish will not be available for the communities hosted in our EMEA region.

Schedule: July 15th, 4:00 PM to 5:00 PM PDT.

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jul 10, 20:23 CDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

[Care - Google My Business] Ingestion issue for GMB reviews

Resolved - This incident stands resolved.
Jul 10, 14:33 CDT

Monitoring - We want to inform you about an incident we experienced with Google My Business(GMB) integrations in Care, which affected the ingestion of content(Reviews) for Google My Business integrations.
Our engineering team has already taken the necessary measures and restored the services affected, and the reviews are ingesting as expected, including the reviews that appeared during the incident. We are actively monitoring the situation and will keep you posted further.
Jul 10, 10:35 CDT

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

Intermittent Performance Degradation in Notification Service for US communities

Resolved - This incident stands resolved.
Jul 1, 09:49 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue monitoring the situation through the weekend and provide an update on Monday.
Jun 28, 14:33 CDT

Identified - We rectified the underlying problem, and recovery is in progress; we are tracking the improvement, and it may take a few days for full recovery.
We will keep you updated as we have more information.
Jun 28, 04:22 CDT

Update - We continue to analyse it, and we will keep you updated.
Jun 27, 07:55 CDT

Investigating - We are currently experiencing intermittent performance issues with our notification services, impacting US communities. As a result, customers in the AMER region may encounter intermittent failures in email delivery or notice blank notification feeds.
Our team is actively investigating the issue, and we will provide updates as we make progress.
Jun 25, 12:36 CDT

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

Jun 27, 2024