All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Aurora SDK Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Care app in Apple Store Operational
Khoros Care app in Google Play Store Operational
Brand Messenger Android SDK Operational
Brand Messenger iOS SDK Operational
Brand Messenger React Native SDK Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Capture app in Apple Store Operational
Khoros Capture app in Google Play Store Operational
Khoros Marketing app in Apple Store Operational
Khoros Marketing app in Google Play Store Operational
Spredfast npm packages in npmjs Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Flow npm packages in npmjs Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Community Production Upgrade [25.10] - EU Region Nov 10, 2025 18:00-22:00 CST

We will be performing scheduled maintenance to deploy the [25.10] Release Production upgrade for EU region Community instances.
Posted on Oct 24, 2025 - 00:13 CDT

Community Production Upgrade [25.10] - AMER Region Nov 11, 2025 03:00-07:00 CST

We will be performing scheduled maintenance to deploy the [25.10] Release Production upgrade for AMER region Community instances.
Posted on Oct 24, 2025 - 00:09 CDT
Nov 7, 2025

No incidents reported today.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
YouTube Automatically De-authenticating & Scheduled Posts Not Published
Resolved - This issue is now resolved, as confirmed by our users. Please reach out to Customer Support for any other queries.
Nov 5, 05:01 CST
Update - We are receiving confirmations that the issue has been resolved and no new issues have been reported related to this. We will continue to monitor.
Nov 4, 22:48 CST
Monitoring - A fix has been implemented and customers can now connect/authenticate their YouTube accounts again. We are monitoring this.
Nov 3, 23:50 CST
Update - We’re continuing to investigate reports of YouTube accounts automatically disconnecting, which is impacting integrations, scheduled publishing, and comment workflows. We’ll continue to share updates as soon as new information is available.
Nov 3, 22:30 CST
Investigating - We are currently investigating an issue causing all connected YouTube accounts to become automatically deauthenticated across multiple markets. As a result, scheduled posts to YouTube and other integrated platforms may not be published as expected.

Some users have successfully reauthenticated their accounts but continue to receive deauthentication notifications. Others are unable to reauthenticate due to error messages.

Impact Scope:

YouTube integrations
Scheduled post publishing
Comment monitoring and moderation workflows

Our engineering team is actively working with YouTube’s API team to identify the root cause and restore stable authentication. We will provide updates as soon as more information is available.
Nov 3, 16:18 CST
Nov 4, 2025
Khoros Care – Brand Messenger Customer Chat Widget Unavailable
Resolved - This issue has been confirmed as resolved. Please reach out to Customer Support for any other issues you may be experiencing.
Nov 4, 05:35 CST
Update - We have received positive feedback on the fix and will continue to monitor the same for now.
Nov 3, 22:34 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 09:46 CST
Investigating - We are currently investigating this issue.
Nov 3, 08:43 CST
Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Khoros Community Analytics missing Data for EMEA region
Resolved - The backfill for October 29th has now been completed successfully, and all data should be present.

Please reach out to customer support if you still experience any issues; we will be happy to assist.
Oct 30, 05:33 CDT
Monitoring - The backfill for the 27th has been completed now. We see the data available on the dashboard.
Oct 29, 08:00 CDT
Update - The processing of October 28th has been completed. We are now monitoring the backfill of October 27th.

Our team will monitor and update here once it finishes.
Oct 29, 07:15 CDT
Update - The restoration of data for October 28th is in progress and the backfill for October 27th will be completed after that.

Although, note that there should be data starting to appear for both October 27th and 28th now.

Our teams are continuing to work on this.
Oct 29, 00:27 CDT
Update - Our Development team has completed the backfill for October 25th and 26th data, and the Analytics data should now start appearing in the dashboards. As before, we will continue to work on restoring the Analytics data.
Oct 28, 22:03 CDT
Update - Our Development team has completed the backfill for October 24th data, and the Analytics data should now start appearing in the dashboards. As before, we will continue to work on restoring the Analytics data.
Oct 28, 06:19 CDT
Update - Backfilling of the data for October 26th has been initiated and is in progress currently. This is being actively monitored by our team.
Oct 26, 22:58 CDT
Update - Our Development team has fixed the issues with the October 23rd data backfill, and the Analytics data should now start appearing in the dashboards. We will continue to work on restoring the Analytics data.
Oct 26, 11:25 CDT
Update - We’re currently experiencing an issue with the data backfill for October 23. The process did not complete successfully because some jobs became stuck. Our Infrastructure team is actively investigating the cause and working to complete the backfill as soon as possible.
Oct 26, 01:15 CDT
Update - The data for October 22 has been successfully backfilled, and we are now working on backfilling the data for October 23.
Oct 25, 01:23 CDT
Update - The data for October 21 has been successfully backfilled, and we are now working on backfilling the data for October 22.
Oct 23, 23:01 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 04:36 CDT
Investigating - We are investigating an issue causing missing Community Analytics data for customers in the EMEA region since October 21st. We are also working to restore and backfill the affected analytics jobs.
Oct 22, 23:47 CDT
Oct 29, 2025
Oct 28, 2025
Oct 27, 2025

No incidents reported.

Oct 26, 2025
Oct 25, 2025
Oct 24, 2025
Meta/Facebook Channel Authentication - Intermittent Connection Issues
Resolved - This incident has been resolved.
Oct 24, 07:38 CDT
Monitoring - The issue has been fixed now and we are monitoring the results.
Oct 22, 00:44 CDT
Update - Our Development team is investigating the root cause and working towards the next steps.
Please notify us if you experience any further issues so we can look into them.
We appreciate your patience and understanding as we work to ensure a stable experience.
Oct 9, 22:59 CDT
Update - After implementing additional logging, we haven't observed the issue in the last 4 days. We are currently monitoring backend logs for recurrence to validate and finalize the identified long-term solution.
Oct 7, 22:34 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 6, 17:58 CDT
Monitoring - We are continuing to monitor intermittent authentication issues impacting Meta (Facebook and Instagram) channel connections in Khoros Care.

We appreciate your patience as our engineering team works toward a comprehensive solution.

Thank you for your assistance and patience in this matter.
Oct 6, 17:41 CDT
Update - We have been closely monitoring the authentication issues affecting Meta (Facebook and Instagram) channel connections in Khoros Care.
At this time, we have observed no further instances of the issue. We will continue monitoring this diligently on our end.

Please let us know if any further issues are observed on your end, as this will help our development team to address the issue with a robust permanent solution.

Thank you for your assistance and patience in this matter.
Oct 3, 18:54 CDT
Update - Our Development team has implemented additional logging and monitoring for the Meta channel authentication issues. We are closely tracking error activity and continuing to work on a long-term solution to ensure stable and reliable performance.
Oct 2, 23:38 CDT
Update - We are continuing to work towards a long term solution for the intermittent authentication issues impacting Meta (Facebook and Instagram) channel connections in Khoros Care. We appreciate your patience as we work towards a resolution.
Sep 29, 22:46 CDT
Update - We are continuing to investigate the Meta (Facebook/Instagram) authentication disruptions in Khoros Care. Our teams are dligently working towards a permanent resolution.
Sep 29, 00:21 CDT
Update - We are continuing to investigate the intermittent connection issues affecting Meta channel authentication in Khoros Care, which may require manual reconnection to restore functionality. Our team is working diligently to implement a comprehensive solution, and we appreciate your patience during this time.
Sep 26, 19:06 CDT
Identified - We are currently investigating intermittent authentication issues affecting Meta (Facebook and Instagram) channel connections in Khoros Care. Impacted customers may experience periodic disconnections of their Meta social channels, requiring manual reconnection to restore message flow.

Our teams are mobilized to implement a comprehensive solution. While we work on a permanent fix, affected channels can be reconnected manually to restore functionality.

We understand the critical nature of social channel connectivity for your operations and apologize for any inconvenience
Sep 26, 11:34 CDT
Oct 23, 2025
[Flow] MSK Kafka Upgrade in EU Region
Completed - Scheduled maintenance has concluded. All systems are currently operational, there are no known issues at this time.

We thank you for your support and look forward to continuously improving our services.

Sincerely,
Khoros Team
Oct 23, 22:46 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:00 CDT
Scheduled - This is an advance notice for scheduled maintenance.

We have a scheduled MSK Kafka cluster upgrade for Khoros Flow in the EU region (eu-west-1)

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://khoros-flow.kayako.com/).
Oct 23, 09:52 CDT
Khoros Platform Service Disruption
Resolved - The fix deployed by our infrastructure team has resolved the service disruption affecting the Khoros Care platform.
Oct 23, 17:08 CDT
Update - We are continuing to monitor for any further issues.
Oct 22, 06:59 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 06:59 CDT
Update - We are continuing to investigate this issue.
Oct 22, 05:57 CDT
Investigating - We are currently investigating a service disruption affecting the Khoros platform.
Some users may experience issues sending messages, delays in message delivery, or temporary unavailability of the platform.

Our Infrastructure team is actively investigating the root cause and working to restore full functionality as soon as possible.
We understand the impact this may have on your operations and appreciate your patience while we resolve the issue.

Further updates will be shared as soon as more information becomes available.
Oct 22, 05:57 CDT
Oct 22, 2025
Oct 21, 2025
[Khoros Marketing] Publishing Failure for Posts with Media
Resolved - Since deploying the fix that addresses the publishing failures for Instagram video posts, we have monitored closely and confirmed that publishing is now working as expected.
Oct 21, 16:43 CDT
Monitoring - We have deployed a fix to address the publishing failures affecting posts with media. Initial monitoring indicates that the errors have stopped following the deployment. We will continue to monitor the system closely to ensure full stability.
Oct 16, 22:16 CDT
Update - Our Development team has implemented a fix for the identified publishing issue. We are now preparing a deployment that includes this fix to resolve the problem with posts containing media. Further updates will be shared once the deployment is completed and verified.
Oct 15, 23:43 CDT
Identified - We have identified an issue with posts failing to be published with media. A fix has already been identified for this behavior.
Oct 15, 05:53 CDT
Oct 20, 2025
AWS Degraded – Multiple Services in US-East-1 Region
Resolved - AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.
Oct 20, 18:14 CDT
Identified - AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS.

You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.
Oct 20, 06:33 CDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Oct 15, 2025
[Khoros Care] CSAT/NPS failing to be sent
Resolved - The issue affecting CSAT/NPS dispatch in Khoros Care has been resolved, and all surveys are now sending normally.
Oct 15, 01:43 CDT
Monitoring - We have identified the cause of this issue, and implemented a fix. We are actively monitoring the situation to ensure that no further instances are observed.
Oct 14, 17:15 CDT
Investigating - We have been made aware of an issue affecting the dispatch of CSAT and NPS and are currently investigating the issue.
Oct 14, 05:50 CDT
Oct 14, 2025
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Akamai WAF Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 CDT
Scheduled - The Akamai WAF will be undergoing maintenance at this time.
Oct 8, 20:21 CDT
Oct 8, 2025

No incidents reported.

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