We confirm this incident has been resolved; please feel free to reach Khoros Support team if any assistance is required.
Oct 31, 13:41 CDT
We continue to monitor the situation and observe that affected services are working normally, except we notice many posts appearing in Marketing with an 'unknown' author name, which were created during the incident period.
We are working to process it and we will update you further accordingly.
Oct 26, 14:23 CDT
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you accordingly.
Oct 24, 19:51 CDT
We are following up with LinkedIn for progress and will update you when we have information from LinkedIn.
Oct 23, 09:11 CDT
We have provided a workaround, which helps the users/agents re-authenticate/reconnect or add new LinkedIn accounts in Care & Marketing, and can publish outbound content in Marketing; however, this issue affects ingestion in Marketing & Care, including agents responses in Care.
We are further tracking the progress with LinkedIn contact and will update you as we have information from LinkedIn team.
Oct 20, 13:29 CDT
Upon further analysis, we found that this issue affects the Care product as well, and it is an issue from LinkedIn.
We are collaborating with the LinkedIn team for an investigation and will update you as we hear back from the LinkedIn team.
Oct 20, 08:33 CDT
We continue to investigate the issue and will keep you updated on the progress when more information is available.
Oct 20, 07:20 CDT
We are experiencing failures when users are trying to re-authenticate/integrate LinkedIn accounts in Marketing.
We are investigating the issue and will keep you updated on the progress.
Oct 20, 06:43 CDT