Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 20, 2025

No incidents reported today.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

Case Portal - Ticket migration in Progress

Completed - The scheduled maintenance has been completed.
Jul 17, 09:02 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:02 CDT

Scheduled - Dear Customer,

As indicated in our Communication we are in the process of moving the cases to the enhanced case portal. You should be able to view all your cases as soon as the migration is completed.
For more information refer to : https://supportportal.khoros.com/article/124978-khoros-case-portal-faqs
Jul 17, 08:01 CDT

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

[Flow] Intermittent performance issue with bot functionalities

Resolved - This incident has been resolved.
Jul 10, 19:41 CDT

Update - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jul 10, 14:59 CDT

Monitoring - We confirm that the affected services are in the process of being restored. While some delays may still be observed, We appreciate your continued patience and would like to assure you that the system is steadily recovering. We will keep you updated on the progress.
Jul 10, 12:36 CDT

Identified - We have already identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Jul 10, 11:59 CDT

Update - We continue to investigate the issue, and we will keep you updated on the progress.
Jul 10, 11:34 CDT

Investigating - We are experiencing performance degradation with bot in Flow. As a result, you may notice intermittent latency in bot functionalities.
We are actively investigating the issue, and we will keep you updated on the progress as we have more details.
Jul 10, 09:37 CDT

[Aurora Community - Analytics] Issue with Aurora Community Analytics for EMEA region

Resolved - This incident has been resolved.
Jul 10, 13:36 CDT

Update - This incident has been resolved.
Jul 10, 13:36 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jul 10, 11:29 CDT

Identified - We are experiencing an issue with Aurora Community Analytics for EMEA region. As a result, users with analytics access are unable to load Forum Board and Discussions reports.
We continue to work towards the resolution, and we will keep you updated on the progress as we have more details.
Jul 10, 09:06 CDT

Jul 9, 2025

No incidents reported.

Jul 8, 2025

[Care - Brand Messenger] Maintenance for Brand Messenger for APAC region

Completed - The scheduled maintenance has been completed.
Jul 8, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 11:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description & Impact: We're making important updates to Brand Messenger that may temporarily disrupt the end-user experience for APAC-hosted customers.

During our updates on July 9th, 2025, which will be in our maintenance window, https://community.khoros.com/kb/supportinformation/khoros-maintenance-windows/45197, users may experience disconnection of the chat widget and mobile SDKs for up to 2 hours.
• The Web SDK will automatically recover once the update is complete.
• The Mobile SDK may require the end user to close the mobile app to restore the connection.

We apologize for any inconvenience this may cause and appreciate your understanding.

Schedule: July 9th 02:00 AM AEST - July 9th, 04:00 AM AEST

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
Jul 2, 13:49 CDT

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

[EU Hosted Care] Performance issue for customers from the EMEA region

Resolved - This incident has been resolved.
Jul 2, 04:13 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jul 1, 18:48 CDT

Identified - We are experiencing performance degradation in Care, which affects a subset of customers from the EMEA region.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Jul 1, 18:12 CDT

Jul 1, 2025

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

[Care & Marketing - X] Issue with X API

Resolved - This incident has been resolved.
Jun 26, 15:23 CDT

Monitoring - X has restored the affected services, and we can observe the expected behaviour.
We will continue to monitor the situation and keep you updated.
Jun 26, 13:03 CDT

Identified - We are observing failures in ingestion and engagement with X for Care & Marketing. It appears to be an issue on X end.
We are tracking the progress with X and will keep you posted as there are any updates.
X status page link: https://docs.x.com/status
Jun 26, 12:48 CDT

[US Hosted Care] Performance issue for customers from the AMER region

Resolved - We have completed recovering the historical data for the last two years. Further, we recommend you to contact the Khoros Support team in case of any concerns; we would be happy to help.
We appreciate your patience and cooperation.
Jun 26, 03:45 CDT

Monitoring - The underlying issue has been resolved, and Care is now fully operational for all new and open content.
We are working on a plan for recovering historical data in a phased manner. This will take some time, and we will follow up once we have an ETA.
We sincerely appreciate your patience and understanding during this time.
Please feel free to reach out to our support for assistance if you continue to experience issues with the new content.
Jun 10, 12:59 CDT

Update - The maintenance has been completed, and we are currently working to restore Care for open and new cases. This is expected to take approximately one more hour.
We will share the estimated timeline for the recovery of historical data in our next update.
Jun 10, 11:23 CDT

Update - To resolve the current issue, we will be taking down Care for maintenance. We will update you as soon as it is back online.
Jun 10, 10:26 CDT

Update - We continue to work on the resolution and will keep you posted further as we have an update.
Jun 10, 09:14 CDT

Identified - We continue to work towards the resolution, and we will keep you updated on the progress.
Jun 10, 08:30 CDT

Update - We have identified an infrastructure issue that affects the search functionality, content appearance, and prevents agents from performing tasks in Care. This issue only affects the customers hosted in the AMER region.

Our engineering teams are actively working towards the resolution, and we will keep you updated on the progress as we have more info.
Jun 10, 07:30 CDT

Update - We are actively working on the issue, and will share more info as we have it.
Jun 10, 06:53 CDT

Update - This issue affects all AMER customers and impacts the performance of Care operations.
We are actively troubleshooting the issue, and we will keep you updated as soon as we have more details.
Jun 10, 06:17 CDT

Investigating - We are experiencing performance degradation in Care, which affects a subset of customers from the AMER region.
We are actively investigating the issue, and we will keep you updated on the progress.
Jun 10, 06:01 CDT

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

[Flow] Flow Unavailability

Resolved - This incident has been resolved.
Jun 20, 06:46 CDT

Monitoring - We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

Our engineering team has taken the necessary measures and restored the affected services.
We are actively monitoring the situation and will provide further updates as available.
Jun 20, 05:12 CDT