Monitoring - A fix has been implemented and we are monitoring the results.
May 05, 2025 - 10:29 CDT
Investigating - We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.

May 05, 2025 - 09:20 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
Resolved - This incident has been resolved.
May 5, 04:11 CDT
Update - The platform remains stable since the fix was implemented. We will continue to monitor the system closely over the weekend.
May 2, 15:51 CDT
Monitoring - A fix has been implemented, and we are monitoring the results.
May 1, 19:50 CDT
Update - Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.

May 1, 16:40 CDT
Identified - We are experiencing a recurrence of an issue that affects a subset of customers in the AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue and will keep you updated on its progress.
May 1, 15:38 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 12:46 CDT
Identified - Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.

May 1, 12:00 CDT
Update - We continue to work on the issue and will keep you updated on the progress, as we have more information.
May 1, 11:25 CDT
Update - Upon further analysis, we found this issue affects all AMER customers.
We are actively investigating the issue, and we will keep you posted with the updates.

May 1, 10:42 CDT
Investigating - We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.

May 1, 10:24 CDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
May 1, 2025
Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Resolved - This incident has been resolved.
Apr 17, 11:35 CDT
Monitoring - We want to inform you about an issue with the Web Widget in Flow. We observed an inconsistency when users attempted to load the widget, which may have required users to refresh the widget page.

Our engineering team has already taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as more information is available.

Apr 17, 08:21 CDT
Apr 16, 2025
Resolved - This incident has been resolved.
Apr 16, 23:33 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 16, 13:37 CDT
Identified - We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community.
We are actively working towards the resolution, and we will keep you updated on the progress.

Apr 16, 12:34 CDT
Resolved - This incident has been resolved.
Apr 16, 15:31 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 16, 11:37 CDT
Identified - We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.

Apr 16, 11:33 CDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.