Resolved -
This incident has been resolved.
Nov 14, 14:51 CST
Update -
We observe significant performance improvement; however, agents may notice a slight intermittent ingestion delay for a few conversations.
We will continue to monitor the situation and provide further updates accordingly.
Nov 9, 03:01 CST
Monitoring -
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Nov 8, 13:28 CST
Update -
We continue to see performance improvement, and ingestion delay has subsided significantly. We will keep you updated as we have more information.
Nov 7, 13:04 CST
Update -
We continue to work towards the resolution, and we will keep you updated on the progress.
Nov 3, 11:13 CDT
Identified -
We are experiencing performance degradation in Care for US customers. As a result, agents may observe slight delays in ingestion across social channels except Brand Messenger and Bot content.
We are actively working to improve the performance & monitoring the situation. We will keep you updated as soon we have more information available.
Nov 2, 13:24 CDT