Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

AMER & APAC Community Datacenter Operational

EMEA Community Datacenter Operational

LSI Operational

API Proxy Operational

CDN Operational

Community Mail Operational

AWS Community Hosting Operational

AWS CDN (CloudFront) Operational

Khoros Care Operational

AMER & APAC SMM Datacenter Operational

EMEA SMM Datacenter Operational

SMM Analytics Operational

Facebook API Operational

Twitter API Operational

Other APIs Operational

AMER SMM CRM Connector Operational

EMEA SMM CRM Connector Operational

Stage SMM CRM Connector Operational

SMM and Community Integration Operational

Khoros Marketing Operational

Conversations - APP Operational

Conversations - VPC Operational

Conversations - APP3 Operational

Conversations - Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Khoros Corporate Operational

Khoros Community Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

JX Communities Operational

Jive Software Amsterdam (AMS) Datacenter Operational

Jive Software Bunchball Operational

Jive Software Phoenix (PHX) Datacenter Operational

Jive Software Streamonce Operational

Jive Software Cloud Analytics Operational

Jive Software Cloud Search Operational

Jive Software Jive Rewards Operational

Jive Software Jive Video Operational

Jive Software Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

LSI - Content not displaying in LSI for some customers hosted in the U.S.

Resolved - A fixed was deployed during last night's maintenance window to address the issue and restore functionality where errors were displaying.
Apr 19, 11:10 CDT

Investigating - We are aware of some customers hosted in the U.S. experiencing errors and content failing to display in LSI.
Apr 17, 16:34 CDT

Apr 18, 2019

No incidents reported.

Apr 16, 2019

SMM and Lithium Community Integration - Some content not available in Analytics

Resolved - Data is flowing for both E.U. and the U.S., and we'll continue to monitor our systems. Please note that due to the recent changes, bot traffic has been filtered out and page view and visitor numbers will naturally be lower as a result.

A backfill is being planned for the date ranges this incident impacted, but we do not currently have an ETA.
Apr 16, 12:29 CDT

Monitoring - Data is flowing for EU hosted instances, which we've been watching over the weekend. With no issues in EU, we've also done the same for the U.S. and will continue to monitor our systems closely.
Apr 15, 15:32 CDT

Identified - If you are using the Lithium Community integration with SMM, please be aware that community page views and community unique visitors widgets are temporarily disabled. We're aware of the root cause and addressing the issue, but no ETA is currently available.
Apr 11, 18:19 CDT

Apr 14, 2019

Facebook and Instagram issues

Resolved - This issue should now be resolved, we've received reports that messages are now coming into Khoros care and also able to respond.
Apr 14, 08:56 CDT

Update - We are waiting for Facebook to resolve the issue.
Apr 14, 07:08 CDT

Update - .
Apr 14, 07:02 CDT

Identified - We've received reports about Facebook services including Instagram not receiving messages into Khoros care.

We believe at this time that there is a service outage with Facebook services.

We will continue to monitor the issue.
Apr 14, 07:02 CDT

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.

Apr 3, 2019

No incidents reported.

Apr 2, 2019

No incidents reported.

Apr 1, 2019

No incidents reported.

Mar 31, 2019

No incidents reported.

Mar 30, 2019

No incidents reported.

Mar 29, 2019

No incidents reported.

Mar 28, 2019

No incidents reported.

Mar 27, 2019

No incidents reported.

Mar 26, 2019

No incidents reported.

Mar 25, 2019

No incidents reported.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.