Khoros Status

Completed - The scheduled maintenance has been completed.
Dec 14, 13:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 01:00 CST

Scheduled - Scheduled Maintenance for Khoros Marketing SpredFast: Fix LCS overload on stream_items table by migrating to STCS in 3 Cassandra Clusters in Marketing Production
Dec 12, 10:17 CST

Scheduled Maintenance in AMER region

Completed - The scheduled maintenance has been completed.
Dec 14, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 02:00 CST

Scheduled - We are performing a routine maintenance activity in the AMER region.
This will be conducted within the region’s defined maintenance window.
No downtime is expected, and all services will remain operational.
Dec 13, 17:31 CST

Dec 13, 2025

Completed - The scheduled maintenance has been completed.
Dec 13, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 02:00 CST

Scheduled - We will be undergoing scheduled maintenance during this time. No downtime

is expected, and all services will remain operational.
Dec 12, 13:12 CST

Dec 12, 2025

[Khoros Care] Community replies not ingesting into Care

Resolved - The issue with Care post ingestion is now resolved.
Dec 12, 15:18 CST

Update - We have not received any new complaints regarding this and are continuing to monitor this.
Dec 11, 21:53 CST

Monitoring - A fix has been implemented, and we are currently monitoring the results while backfilling completes.
Dec 11, 07:25 CST

Identified - The issue has been identified and a fix is being implemented.
Dec 11, 05:34 CST

Investigating - We are currently investigating an issue with the Community <> Care post ingestion.
Dec 11, 02:07 CST

Scheduled Maintenance - APAC

Completed - The scheduled maintenance has been completed.
Dec 12, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 10:00 CST

Scheduled - The APAC Analytics will be undergoing maintenance during the above timeframe. Application may face connectivity issues during this time.
Dec 11, 02:53 CST

Completed - The scheduled maintenance has been completed.
Dec 12, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 04:00 CST

Scheduled - We are performing a routine maintenance activity in AMER region,
conducted within the region’s defined maintenance window. No downtime
is expected, and all services will remain operational.
Dec 12, 03:05 CST

Dec 11, 2025

Virus scan stuck in progress for all attachments

Resolved - This incident has been resolved.
Dec 11, 22:09 CST

Update - All regions are operating normally at this time; monitoring is ongoing.
Dec 10, 22:02 CST

Update - All regions are working fine currently. We are continuing to monitor.
Dec 9, 22:00 CST

Monitoring - A fix has been implemented for all regions and we are monitoring the results.
Dec 9, 14:21 CST

Update - We have validated the fix for the EMEA region, and will proceed with the deployment for the APAC region.
Dec 9, 13:25 CST

Update - We have deployed a fix that we believe has fixed the issue for EMEA, we are currently monitoring and validating it. We will follow with the roll-out to APAC region shortly after validation.
Dec 9, 11:58 CST

Update - Our Engineering team has released a new version internally to fix this issue. It will be rolled out to EU Prod Hosted communities shortly, we will update when we have finished the rollout.
Dec 9, 09:28 CST

Update - We have determined that the earlier fix did not fully resolve the antivirus scanning issue. Our team is now implementing an enhanced solution designed to address all remaining edge cases.
Dec 9, 01:06 CST

Update - The fix rollout for EMEA has been completed now. The fix for US communities will follow in assigned maintenance window.
Dec 8, 20:32 CST

Update - Demo, Stage, and APAC communities have been updated with a fix for this issue. The fix is rolling out for EMEA communities now, and US communities will follow during the assigned maintenance window.
Dec 8, 17:39 CST

Identified - The issue has been identified, and our team is working on deploying a potential fix in stages, starting with the Staging, Demo and Preproduction instances.
Dec 8, 10:27 CST

Investigating - We are currently investigating an issue where the virus scan stuck in progress for all attachments.
Dec 8, 10:06 CST

Routine Care Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Dec 11, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 17:00 CST

Routine maintenance activity in APAC

Completed - The scheduled maintenance has been completed.
Dec 11, 14:00 CST

In progress - Currently in progress
Dec 11, 10:33 CST

Scheduled Maintenance for Khoros Care (AMER) - 11/12/2025

Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 10:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 03:59 CST

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 11, 03:48 CST

Dec 10, 2025

Scheduled Maintenance - EU

Completed - The scheduled maintenance has been completed.
Dec 10, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 10, 08:00 CST

Database scheduled maintenance - AMER

Completed - The scheduled maintenance has been completed.
Dec 10, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 03:00 CST

Scheduled - AWS RDS optimization in the us-west-2 (Oregon) region. There is an expected downtime of 5-10 minutes.
Dec 10, 02:20 CST

Messaging and login intermittent failures

Resolved - This incident has been resolved.
Dec 10, 03:55 CST

Monitoring - A fix has been implemented and we are monitoring results.
Dec 9, 20:25 CST

Identified - The issue has been identified and we are working on implementing fix
Dec 9, 18:46 CST

Investigating - We are aware of an intermittent issue affecting Khoros Care, where some agents are unable to communicate with clients, and some are experiencing login difficulties. Our team is actively investigating the root cause and will provide further updates as they become available.
Dec 9, 16:17 CST

Dec 9, 2025

Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 17:00 CST

Scheduled - We plan to perform a routine maintenance activity in EU, conducted within the region’s defined maintenance window tonight. No downtime is expected, and all services will remain operational.
Dec 9, 07:11 CST

Completed - The scheduled maintenance has been completed.
Dec 9, 14:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 14:00 CST

Scheduled - AWS RDS optimization in the ap-southeast-2 (Sydney) region. There is an expected downtime of 5-10 minutes.
Dec 9, 13:59 CST

Dec 8, 2025

Dec 7, 2025

No incidents reported.

Dec 6, 2025

Completed - The scheduled maintenance has been completed.
Dec 6, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 03:00 CST

Scheduled - We are performing a routine maintenance activity in the AMER region. No downtime is expected, and all services will remain operational during this window.
Dec 6, 02:44 CST

Dec 5, 2025

No incidents reported.

Dec 4, 2025

Completed - The scheduled maintenance has been completed.
Dec 4, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:00 CST

Scheduled Maintenance - APAC

Completed - The scheduled maintenance has been completed.
Dec 4, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 CST

Completed - The scheduled maintenance has been completed.
Dec 4, 06:05 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:35 CST

Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 CST

Dec 3, 2025

Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Dec 3, 04:53 CST

Completed - The scheduled maintenance has been completed.
Dec 3, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 10:00 CST

Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:45 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
No downtime is expected. Some users may experience brief slowness during the maintenance window.

We appreciate your patience in advance.
Dec 3, 04:39 CST

Dec 2, 2025

Completed - The scheduled maintenance has been completed.
Dec 2, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 CST

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

[ Khoros Care ] Instagram Direct Messages not ingesting in Khoros Care

Resolved - After multiple confirmations, we have concluded that the issue has been resolved, and messaging is now fully functional in Khoros Care.
Thank you for your understanding and patience.
Nov 25, 03:58 CST

Monitoring - Our teams have received confirmation from Meta that fixes were applied on their side. After testing, we have verified that Instagram Direct Messages are now successfully ingesting into Khoros Care.

We will continue to monitor, but no further impact is expected at this time. Thank you for your patience throughout this incident.
Nov 25, 01:45 CST

Update - Our teams continue in contact with Meta for updates and will provide further information as it becomes available.
Nov 24, 15:32 CST

Update - We are continuing to monitor the issue where Instagram Direct Messages are not being ingested into Khoros Care. Our teams remain in contact with Meta for updates and will provide further information as it becomes available.
Nov 24, 08:14 CST

Update - We continue to communicate closely with Meta Support, which is working on a permanent fix for the issue. We will share additional updates as soon as more information becomes available.
Nov 23, 10:37 CST

Update - We are still working with Meta Support on the investigation. The Meta Engineering team is working toward a full resolution. We will share further updates as they become available.
Nov 23, 01:04 CST

Update - We are actively working with Meta Support to progress the investigation. Meta has enabled additional logging on their side to help pinpoint the root cause, and their team is continuing efforts toward a full resolution. We will share further updates as they become available.
Nov 20, 21:08 CST

Update - We continue to work closely with Meta Support to investigate and resolve the ongoing issue. We will share additional updates as soon as more information becomes available.
Nov 19, 23:33 CST

Update - We are actively working with Meta Support to resolve this, and we will provide further updates as they become available.
Nov 19, 01:08 CST

Update - We are continuing to follow up with Meta Support regarding the ongoing issues affecting Instagram Direct Message ingestion. We remain engaged to help drive a full resolution.
Nov 17, 22:34 CST

Identified - We have identified that the issue is caused by errors within the Meta Integration API. While the frequency of these errors has decreased, we are actively working with Meta Support to fully resolve the problem. Thank you for your continued patience as we work toward restoration of normal functionality.
Nov 16, 21:11 CST

Investigating - We are currently investigating an issue where some Instagram Direct Messages are not being ingested into the platform.
This may result in delays or missing messages for certain workspaces.
Our teams are actively working to identify the root cause and restore full functionality.
Further updates will follow.
Nov 14, 11:08 CST

Nov 24, 2025

Nov 23, 2025

Nov 22, 2025

No incidents reported.

Nov 21, 2025

Scheduled Maintenance - US Region

Completed - The scheduled maintenance has been completed.
Nov 21, 05:40 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:00 CST

Scheduled - Maintenance Description:

We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 20, 08:24 CST

Nov 20, 2025

Completed - Routine maintenance activity in EMEA has now been completed.
Nov 20, 17:58 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 20, 08:39 CST

Scheduled Maintenance - APAC

Completed - The scheduled maintenance has been completed.
Nov 20, 10:32 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 CST

Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 20, 08:11 CST

Nov 19, 2025

Marketing Calendar Loading Delays and Publishing Functionality Impact

Resolved - We have successfully implemented a fix for the slow-loading behavior in the Marketing Calendar, and initial monitoring indicates restored functionality. We will close the incident as system performance is now stable and will keep observing to ensure continued reliability.
Nov 19, 21:23 CST

Monitoring - We have applied a fix to address the slow-loading behavior and related issues in the Marketing Calendar, and initial monitoring shows performance improvements. We are continuing to monitor the situation to ensure stability.
Nov 19, 03:00 CST

Identified - We’ve pinpointed the issues causing slow performance in the Marketing Calendar and have begun implementing fixes. Our team is actively working toward a complete resolution and will provide further updates as progress continues.
Nov 19, 01:44 CST

Investigating - We are currently investigating an issue causing slow loading of the Marketing Calendar and impacting calendar publishing functionality. We will share further updates as we work toward a resolution.
Nov 18, 22:14 CST

Routine Maintenance Activity AMER

Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Expected Impact:
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 18, 14:49 CST

Nov 18, 2025

Routine Maintenance Activity EMEA

Completed - Maintenance in the EMEA region has now been completed.
Nov 18, 17:51 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 18, 14:47 CST

Cloudflare Incident Impacting Khoros Community Third-Party Integrations

Resolved - The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/
Nov 18, 17:00 CST

Monitoring - Cloudflare has resolved the issue and we are monitoring the situation
Nov 18, 09:21 CST

Identified - We are currently experiencing an ongoing Cloudflare incident that is impacting Khoros Community third-party integrations.
You can follow the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

If you are using a reverse proxy or any integration that relies on Cloudflare, please contact Cloudflare for additional support.
We are actively monitoring the situation and will continue to provide updates as Cloudflare works toward a resolution.
Nov 18, 07:04 CST

Flow Bot - CloudFlare Incident impact

Resolved - The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/
Nov 18, 16:59 CST

Monitoring - Cloudflare issue is fixed, and we are monitoring the situation for further updates.
Nov 18, 09:21 CST

Identified - We are currently experiencing an ongoing Cloudflare incident that is impacting the Khoros Flow Bot Functionalities.
You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl95oj3h7
Our team is actively monitoring the situation and awaiting further updates from Cloudflare as they work toward a resolution.
Nov 18, 07:01 CST

Routine Maintenance Activity

Completed - The scheduled maintenance has been completed.
Nov 18, 14:00 CST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 18, 10:25 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 CST

Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 18, 09:30 CST

[Khoros Communities] Routine maintenance - No Downtime

Completed - The scheduled maintenance has been completed.
Nov 18, 06:08 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:08 CST

Scheduled - We are performing a routine maintenance activity in us-west-2, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Nov 18, 04:06 CST

Nov 17, 2025

Completed - The scheduled maintenance has been completed.
Nov 17, 11:42 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:45 CST

Scheduled - We will be performing routine optimization on our Elasticsearch cluster to improve overall performance and resource utilization.

No downtime is expected. However, some users may experience brief periods of slowness during the maintenance window.
Nov 17, 10:43 CST