Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

AMER & APAC Community Datacenter Operational

Community Analytics Operational

CDN Operational

Community Mail Operational

AWS US Community Hosting Operational

AWS CDN (CloudFront) Operational

AWS EU Community Hosting Operational

Khoros Care Operational

AMER & APAC CARE Datacenter Operational

EMEA CARE Datacenter Operational

CARE Analytics Operational

Facebook API Operational

Twitter API Operational

Other APIs Operational

AMER CARE CRM Connector Operational

EMEA CARE CRM Connector Operational

Stage CARE CRM Connector Operational

CARE and Community Integration Operational

WeChat Operational

WhatsApp Operational

Secure Verification Operational

Khoros Marketing Operational

Social Marketing - Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Marketing Mobile Apps Operational

Social Marketing Account Administration Operational

Social Marketing Analytics Operational

Social Marketing Approvals Operational

Social Marketing Publishing Operational

Social Marketing Social Inbox Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

JX Communities Operational

JX Bunchball Operational

JX Phoenix (PHX) Datacenter Operational

JX Streamonce Operational

JX Cloud Analytics Operational

JX Cloud Search Operational

JX Rewards Operational

JX Video Operational

JX Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 21, 2021

No incidents reported today.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

[Care] Slowness in responding to posts for AMER region

Resolved - Our engineering team confirms that the Care is working fine, and we have also heard back about the resolution from few customers who were affected.
We are resolving this incident now. As always, please feel free to reach out to the Khoros Support team for any assistance.
Apr 16, 09:33 CDT

Monitoring - Our team has resolved the issue, and care is working as expected now. We will continue to monitor the application.
Apr 16, 08:59 CDT

Update - Our team is actively working on the issue, and we will keep you updated further.
Apr 16, 08:50 CDT

Investigating - We are experiencing a performance degradation issue with Care for US customers; as a result, agents may not be able to respond to customer posts.
Our Engineering team is working on the issue. We will keep you updated further.
Apr 16, 08:18 CDT

Apr 15, 2021

[Khoros-Care] Slowness while responding to posts

Resolved - This incident has been resolved.
Apr 15, 18:37 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 17:25 CDT

Update - We are continuing to investigate this issue.
Apr 15, 17:00 CDT

Investigating - Care Instances are currently experiencing degraded performance. Agents are unable to respond to customer posts. Our Engineering team is working on the issue on Priority. We shall keep you updated on the progress of the resolution.
Apr 15, 16:27 CDT

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

[Marketing - Social Inbox] Performance degradation

Resolved - Our team confirms that Inbox services are working as expected. We are resolving this incident now. As always, please reach out to the Khoros Support team in case you need any assistance.
Apr 9, 10:45 CDT

Monitoring - Our engineering team has resolved the issue and confirmed that Inbox services are working fine now. We are closely monitoring the system now, and we will update you further
Apr 9, 10:14 CDT

Investigating - We are experiencing performance degradation in Social Inbox. Our engineering team is investigating the issue and work to restore service as quickly as possible. We will update you soon when we have more updates.
Apr 9, 09:42 CDT

Apr 8, 2021

[Khoros-Care] Degraded Performance

Resolved - This incident has been resolved.
Apr 8, 18:39 CDT

Monitoring - The error rate has subsided and everything is back to normal. We are closely monitoring the results.
Apr 8, 18:12 CDT

Investigating - Facebook & Instagram are currently experiencing issues - as such, ingesting content and reply functionality may intermittently work.
Apr 8, 16:57 CDT

[Khoros-Marketing] Degraded Performance

Resolved - This incident has been resolved.
Apr 8, 18:37 CDT

Monitoring - The error rate has subsided and everything is back to normal. We are closely monitoring the results.
Apr 8, 18:12 CDT

Investigating - Facebook & Instagram are currently experiencing issues - as such, importing content, publishing, and reply functionality may intermittently work.
Apr 8, 16:56 CDT

[Khoros-Community] Scheduled maintenance for Studio Cloud Migration April 7th 7pm PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 CDT

Update - Please be aware of upcoming scheduled maintenance, which will start at April 7, 7 PM PDT.
Apr 7, 07:09 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 7, 06:40 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 6, 17:04 CDT

Scheduled - This is to inform you of upcoming maintenance planned around our cloud services for use with Studio, Self Publishing, and their related services. This maintenance will be limited to customers hosted in the U.S., and is scheduled to take place on April 7th at 7:00 pm PDT. While the maintenance itself will only take 2 hours, the overall process will last approximately 10 hours due to every environment requiring a restart to pick up the changes being made.

There will be no downtime for production, but stage and pre-production environments will have brief downtime when they’re restarted. However, Studio, Self Publishing, and any Studio related services and features will be non-functional and/or unavailable during the maintenance period. Attempting to use these features may result in maintenance alerts or unexpected errors being displayed, which will cease once maintenance has concluded

We understand this may impact timelines and potentially cause schedule delays, but it is a required change as we proceed in the final steps of moving out of our legacy datacenter. We appreciate your patience and will make all efforts to complete this work as quickly as possible.

If you have any questions related to this maintenance, please don't hesitate to reach out to support by contacting support@khoros.com.
Apr 6, 17:03 CDT

Apr 7, 2021

Apr 6, 2021

[Marketing-Accounts] Youtube de-authenticating

Resolved - This incident has been resolved.
Apr 6, 20:57 CDT

Investigating - Our team is investigating de-authenticating Youtube accounts within the Marketing platform in the VPC environment. We will provide additional updates once available.
Apr 6, 14:38 CDT

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

[Marketing-Analytics] Missing Facebook Impressions and Reach

Resolved - Our team confirms that Facebook metrics impression and reach are showing as expected. We are resolving this incident now. As always, please reach out to Khoros Support in case you need any assistance
Apr 1, 07:32 CDT

Identified - Our team has identified that Facebook metrics impression and reach are missing within the calendar side panel metrics and in Analytics. We are actively investigating the underlying cause, and we will provide updates as available.
Mar 31, 12:18 CDT

Mar 31, 2021

[Marketing-Inbox & Analytics] Delay in Twitter content ingestion

Resolved - This incident stands resolved now.
Mar 31, 01:32 CDT

Update - The issue is still ongoing. We are tracking the issue, and we will keep you updated when we have more information available.
Mar 30, 14:16 CDT

Monitoring - We observe an increase in failures of Twitter content ingestion coming from Twitter’s side. As a result, you may experience an issue with Inbox & Analytics in content flow to the Khoros platform. We are tracking the issue, and we will keep you updated when we have more information available.
Mar 29, 11:58 CDT

Mar 30, 2021

[Care] Instance unavailable for APAC Region

Resolved - Our Engineering team has confirmed the issue to be fixed. We are marking this incident as resolved now. Please feel free to reach out to Khoros Technical Support for any further assistance.
Mar 30, 20:12 CDT

Update - We are still working on implementing the fix and will give further updates as available.
Mar 30, 19:55 CDT

Identified - Our Engineering team has identified the issue and is currently working on deploying a fix for the same. We will keep you posted on further updates on an immediate basis.
Mar 30, 19:14 CDT

Investigating - Care instance is currently unavailable for the APAC Region. Our Engineering team is aware of the issue and is currently investigating it. We will keep you updated with further information as available.
Mar 30, 18:37 CDT

[Community Analytics] Metrics unavailable for EMEA customers

Resolved - This incident has been resolved.
Mar 30, 00:05 CDT

Identified - We observed that Community Analytics metrics are unavailable for 26th, 27th March for the EMEA customers. Our team has identified an infrastructure problem that caused it, and we will begin data processing soon; ETA for completing this process is 30th March.
We will update you when we have further updates available.
Mar 29, 02:49 CDT

Mar 29, 2021

Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.

Mar 26, 2021

No incidents reported.

Mar 25, 2021

No incidents reported.

Mar 24, 2021

No incidents reported.

Mar 23, 2021

No incidents reported.

Mar 22, 2021

No incidents reported.