Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

AMER & APAC Community Datacenter Operational

Community Analytics Operational

CDN Operational

Community Mail Operational

AWS US Community Hosting Operational

AWS CDN (CloudFront) Operational

AWS EU Community Hosting Operational

Khoros Care Operational

AMER & APAC CARE Datacenter Operational

EMEA CARE Datacenter Operational

CARE Analytics Operational

Facebook API Operational

Twitter API Operational

Other APIs Operational

AMER CARE CRM Connector Operational

EMEA CARE CRM Connector Operational

Stage CARE CRM Connector Operational

CARE and Community Integration Operational

WeChat Operational

WhatsApp Operational

Khoros Marketing Operational

Social Marketing - Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Marketing Mobile Apps Operational

Social Marketing Account Administration Operational

Social Marketing Analytics Operational

Social Marketing Approvals Operational

Social Marketing Publishing Operational

Social Marketing Social Inbox Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

JX Communities Operational

JX Bunchball Operational

JX Phoenix (PHX) Datacenter Operational

JX Streamonce Operational

JX Cloud Analytics Operational

JX Cloud Search Operational

JX Rewards Operational

JX Video Operational

JX Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

[ Khoros Marketing - Marketing Mobile Apps] IG mobile handoff process fails

Resolved - This incident has been resolved.
Oct 27, 12:12 CDT

Monitoring - We recently deployed a fix that should resolve this matter. However, we are keeping this status in Monitoring in case. If you are still encountering this error, please contact our support team (support@khoros.com) for assistance.
Oct 22, 16:10 CDT

Investigating - We identified an issue with the IG mobile handoff process failing in Marketing App. Our team is actively investigating the underlying cause, and we will provide updates once available.
Oct 21, 12:38 CDT

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

[Khoros Marketing] - Twitter accounts de-authenticate when publishing asterisk

Resolved - This issue stands resolved now.
Oct 23, 10:55 CDT

Investigating - We are currently investigating an issue where publishing any message containing an asterisk “*” on Twitter causes the Tweet to fail and the relevant Twitter account(s) to be immediately de-authenticated.
As a workaround, avoid tweeting the asterisk character from Khoros Marketing.
Oct 16, 14:03 CDT

Oct 22, 2020

[Khoros Marketing] Publishing comment failures on Social Inbox

Resolved - The Issue has been resolved. All systems back to normal.
Oct 22, 15:52 CDT

Investigating - We identified an issue where FB comments are failing to publish. Our team is actively investigating the underlying cause and we will provide updates once available.
Oct 22, 14:24 CDT

Oct 21, 2020

[Khoros Marketing] Activity log fails to load

Resolved - This incident has been resolved.
Oct 21, 08:56 CDT

Investigating - We identified an issue with the activity logs failing to load in Social Inbox and Social Care. Our team is actively investigating the underlying cause and we will provide updates once available.
Oct 20, 16:09 CDT

Oct 20, 2020

Oct 19, 2020

[ Khoros Community ] Attachments issue in US hosted communities

Resolved - Our Team has done the workaround and fixed the issue.
Oct 19, 12:50 CDT

Identified - Our team has identified a temporary workaround, admins can turn off attachment preview (the checkbox that says “Preview attached documents in online viewer” in Admin->System) which will enable users to download attachments. Our team is still working towards a proper fix.
Oct 19, 11:52 CDT

Investigating - We are currently investigating an issue where Community post attachments may be unavailable.
Oct 19, 11:15 CDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Oct 15, 2020

[Khoros Marketing & Care ] -Users may experience problems ingesting or publishing content to Twitter.

Resolved - This incident has been resolved.
Oct 15, 23:28 CDT

Monitoring - Twitter has fixed the issue and things appear to have returned to normal. We are continuing to monitor this from our side.
Oct 15, 20:38 CDT

Update - Twitter is currently experiencing irregularity in API service and we will continue to monitor their status page for updates here https://api.twitterstat.us/.
Oct 15, 17:46 CDT

Identified - Twitter is currently experiencing irregularity in API service and we will continue to monitor their status page for updates here https://api.twitterstat.us/.
Oct 15, 17:15 CDT

[ Khoros Marketing & Care ] - Facebook Bug: Intermittent Comment Ingest Failure

Resolved - Facebook has fixed the issue from their end and the system is back to normal.
Oct 15, 12:05 CDT

Update - We believe Facebook has resolved the issue. We are now monitoring and will be making the effort to backfill.
Oct 14, 19:51 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 19:44 CDT

Update - Note on the scope of this bug: Same Facebook API bug is also preventing the ingestion of some mentions. As per the above, in case you would like to check if you are impacted, please send in a support ticket. Please note, we will be making every effort to ingest any of the impacted mentions once Facebook resolves the issue.
Oct 14, 16:57 CDT

Update - Facebook has confirmed they are looking into the issue.
Oct 14, 15:34 CDT

Update - The Facebook API has a bug preventing the ingestion of some comments from some posts on Facebook pages. This is impacting all third party platforms. We have expressed recommended changes in communication with Facebook about this issue and will provide updates.
If you would like to check if you are impacted, please send in a support ticket. Please note, we will be making every effort to ingest any of the impacted comments once Facebook resolves the issue.
Oct 14, 15:31 CDT

Investigating - We are currently investigating this issue.
Oct 14, 15:22 CDT

Oct 14, 2020

Oct 13, 2020

[Khoros Stage Communities] AWS hosted stage communities are not accessible

Resolved - This issue was fixed, and stage communities are accessible now.
Oct 13, 04:46 CDT

Investigating - We are currently investigating an issue with the stage communities hosted on AWS that are rendering a CloudFront error. We will update the status page as soon as we have more information.
Oct 13, 03:41 CDT

Oct 12, 2020

[ Khoros Marketing ] - Reports failing to export as PDF

Resolved - Our team has resolved the issue.
Oct 12, 11:51 CDT

Update - We are continuing to investigate this issue.
Oct 12, 11:49 CDT

Investigating - We identified an issue with our marketing reports failing to export as PDF. Our team is actively investigating the underlying cause and we will provide updates once available.
Oct 12, 09:06 CDT

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

[ Khoros Marketing - Analytics ] Missing data & slow performance in dashboard reports

Resolved - Our team has fixed the issue and performance has been restored to normal.
Oct 7, 11:40 CDT

Investigating - Khoros team identified a performance degradation in Marketing Dashboard Reports. This affects page loading delays and missing data in widgets. Khoros team is actively investigating the underlying cause and will provide updates once available.
Oct 6, 11:12 CDT

Oct 6, 2020

Oct 5, 2020

No incidents reported.

Oct 4, 2020

No incidents reported.

Oct 3, 2020

No incidents reported.

Oct 2, 2020

No incidents reported.

Oct 1, 2020

No incidents reported.

Sep 30, 2020

No incidents reported.

Sep 29, 2020

No incidents reported.