Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

APAC Hosted Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Aurora SDK Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Care app in Apple Store Operational

Khoros Care app in Google Play Store Operational

Brand Messenger Android SDK Operational

Brand Messenger iOS SDK Operational

Brand Messenger React Native SDK Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Capture app in Apple Store Operational

Khoros Capture app in Google Play Store Operational

Khoros Marketing app in Apple Store Operational

Khoros Marketing app in Google Play Store Operational

Spredfast npm packages in npmjs Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Flow npm packages in npmjs Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EMEA maintenance Aug `31`, `2026` `18:00`-`19:00` CDT

We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window; no downtime is expected, and all services will remain operational.
Posted on Aug 30, 2026 - 18:56 CDT

EMEA maintenance Sep `2`, `2026` `18:00`-`22:00` CDT

EMEA maintenance Sep `3`, `2026` `18:00`-`22:00` CDT

Past Incidents

Aug 31, 2026

No incidents reported today.

Aug 30, 2026

EMEA maintenance

Completed - The scheduled maintenance has been completed.
Aug 30, 21:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 20:30 CDT

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 30, 19:03 CDT

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Khoros Care EMEA region - Routine maintenance on database infrastructure

Completed - The scheduled maintenance has been completed.
Aug 27, 21:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:30 CDT

Scheduled - A routine maintenance activity is being performed on Khoros Care database infrastructure in the EMEA region, conducted within the region's defined maintenance window. No downtime is expected, service will be neither interrupted nor degraded, and all services will remain operational.
Aug 27, 18:30 CDT

[AMER] Khoros Marketing Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 27, 09:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 CDT

Scheduled - Performing a routine maintenance activity in AMER, within the region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 26, 20:43 CDT

Care Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Aug 27, 07:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 CDT

Scheduled - We will be undergoing scheduled maintenance for Khoros Care for the AMER region, executed in the region's Maintenance window, no downtime is expected.
Aug 25, 04:59 CDT

Scheduled maintenance - AMER

Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 CDT

Scheduled - Deployment of Calendar CSV export fix. Display-only change. No downtime.
Aug 25, 13:50 CDT

Aug 26, 2026

Care Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 18:00 CDT

Scheduled - We will be undergoing scheduled maintenance for Khoros Care for the EMEA region, executed in the region's Maintenance window, no downtime is expected.
Aug 25, 04:55 CDT

[EMEA] Khoros Care Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 26, 15:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 11:00 CDT

Scheduled - Performing a routine maintenance activity in AMER, EMEA and APAC, within each region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 24, 12:57 CDT

Care Maintenance - APAC

Completed - The scheduled maintenance has been completed.
Aug 26, 15:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 11:00 CDT

Scheduled - We will be undergoing scheduled maintenance for Khoros Care for the APAC region, executed in the region's Maintenance window, no downtime is expected.
Aug 25, 04:51 CDT

[APAC] Khoros Care Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 26, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 11:01 CDT

[AMER] Khoros Care Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 03:00 CDT

Scheduled - Performing a routine maintenance activity in AMER, within the region's defined maintenance window. No downtime is expected; all services remain operational. Change is host-metrics dual-write only (Alloy on Ansible-managed Care EC2). Care product traffic is not interrupted.
Aug 24, 12:49 CDT

Aug 25, 2026

[APAC] Khoros Care Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 03:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 24, 12:56 CDT

Aug 24, 2026

[APAC] Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 24, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 11:00 CDT

Scheduled - Performing a routine maintenance activity in APAC within the region's defined maintenance window. No downtime is expected; all services remain operational.
Aug 20, 12:34 CDT

Scheduled Maintenance - AMER region

Completed - The scheduled maintenance has been completed.
Aug 24, 06:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:31 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 24, 04:48 CDT

[AMER] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Aug 24, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 03:30 CDT

Scheduled - A routine maintenance activity is being performed on Khoros Community Production infrastructure in the AMER region, conducted within the region's defined maintenance window. Three superseded database backup snapshots, retained from completed 2025 and 2026 maintenance activities on an internal automation database, are being deleted. The live database is not modified. No downtime is expected, service will be neither interrupted nor degraded, and all services will remain operational.
Aug 23, 20:34 CDT

Aug 23, 2026

[EMEA] Scheduled Maintenance — Khoros Care

Completed - The scheduled maintenance has been completed.
Aug 23, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 21:01 CDT

Scheduled - We are performing a scheduled maintenance activity on Khoros Care in EMEA, conducted within the region's defined maintenance window. A brief interruption of up to a few minutes may occur for Care read operations while a database reader instance is reconfigured; connections re-establish automatically and all services are expected to be fully operational within the window.
Aug 23, 19:24 CDT

[EMEA] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Aug 23, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 20:00 CDT

[EMEA] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Aug 23, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:01 CDT

[EMEA] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Aug 23, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 18:00 CDT

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Scheduled Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Aug 21, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 03:00 CDT

Scheduled - Performing a routine maintenance activity in AMER Region, within the region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 19, 09:14 CDT

[AMER] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Aug 21, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 03:01 CDT

Scheduled - A routine, scheduled maintenance activity will be performed on Khoros Community infrastructure in the AMER region, within the region's defined maintenance window.

No downtime is expected. Services will remain fully operational throughout, with no interruption or degradation to availability, performance, or access latency.
Aug 21, 01:58 CDT

Aug 20, 2026

[EMEA] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Aug 20, 22:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:15 CDT

Scheduled Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Aug 20, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 18:00 CDT

Scheduled - Performing a routine maintenance activity in EMEA, within the region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 19, 09:13 CDT

Scheduled Database Maintenance – AMER

Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on backend database infrastructure supporting a subset of Khoros Communities in the AMER region. During this window, some Communities may experience brief service interruptions of up to 5 minutes while we complete two short, planned failovers. Services are expected to recover automatically, and no action is required on your part. We appreciate your patience.
Aug 19, 22:57 CDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 18, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 08:00 CDT

Scheduled - We are performing a scheduled maintenance activity on Khoros Communities infrastructure in AMER region, conducted within the region's defined maintenance window. A brief service interruption of up to 5 minutes may occur for the affected Communities during two short database failovers; services are expected to recover automatically within the window.
Aug 17, 21:20 CDT

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:30 CDT

Scheduled - We are performing a routine maintenance activity on Khoros Communities infrastructure in the AMER region, conducted within the region's defined maintenance window. No downtime is expected and all services are expected to remain operational.
Aug 18, 03:40 CDT

Analytics data missing since the 14th of August for EMEA region

Resolved - This incident has been resolved. if you encounter issues please do not hesitate to reach to our support team.
Aug 18, 06:27 CDT

Update - The missing analytics data for August 14–16 has been successfully restored. We are continuing to monitor the next processing cycle to ensure reporting remains current.
Aug 17, 19:05 CDT

Monitoring - We have identified and fixed an issue affecting analytics since the 14th of August, we are working on backfilling the data.
Aug 17, 05:21 CDT

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 18, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 03:00 CDT

Aug 17, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 17, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:15 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the

region's defined maintenance window. No downtime is expected, and all services

will remain operational.
Aug 17, 05:28 CDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 CDT

Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.
Aug 5, 05:49 CDT

Aug 10, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 03:00 CDT

Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.
Aug 5, 05:48 CDT

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:00 CDT

Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.
Aug 5, 05:47 CDT

Aug 6, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:00 CDT

Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.
Aug 5, 05:46 CDT

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

All Systems Operational

About This Site

Scheduled Maintenance

EMEA maintenance Aug 31, 2026 18:00-19:00 CDT

EMEA maintenance Sep 2, 2026 18:00-22:00 CDT

EMEA maintenance Sep 3, 2026 18:00-22:00 CDT

Past Incidents

EMEA maintenance Aug `31`, `2026` `18:00`-`19:00` CDT

EMEA maintenance Sep `2`, `2026` `18:00`-`22:00` CDT

EMEA maintenance Sep `3`, `2026` `18:00`-`22:00` CDT