All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025
Resolved - This incident has been resolved.
Feb 18, 00:25 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Feb 17, 21:36 CST
Identified - Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.
Feb 17, 19:23 CST
Investigating - We are experiencing performance degradation with Care, which affects a subset of customers in the APAC region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue, and we will keep you updated on the progress.

Feb 17, 18:49 CST
Feb 17, 2025
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Resolved - This incident has been resolved.
Feb 12, 22:02 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Feb 12, 18:46 CST
Identified - Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.
Feb 12, 17:48 CST
Investigating - We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue, and we will keep you updated on the progress.

Feb 12, 15:40 CST
Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025
Resolved - This incident has been resolved.
Feb 8, 04:40 CST
Monitoring - A fix has been implemented, and we are monitoring the results.
Feb 7, 23:42 CST
Identified - Upon further analysis, the impact is limited to delays on a subset of post columns within Manage View at this moment,
We continue to troubleshoot the issue and we will keep you posted as more information is available.

Feb 7, 14:12 CST
Investigating - We are experiencing an issue with Care for AMER customers. As a result, agents may notice latency while using the platform.
We are actively investigating the issue and will update you on more details as available.

Feb 7, 13:23 CST
Feb 7, 2025
Resolved - This issue was from Talkwalker, and the Talkwalker team has resolved it at their end.
Feb 7, 08:29 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Feb 7, 07:50 CST
Update - We are continuing to investigate this issue.
Feb 7, 07:25 CST
Investigating - We are currently experiencing an issue with Talkwalker content delivery where Agents have observed that new content isn’t ingesting. The Khoros engineering team is actively investigating the issue. We will keep you updated on our progress as available.
Feb 7, 06:47 CST
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - This incident stands resolved.
Feb 3, 20:33 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Feb 3, 16:58 CST
Investigating - We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue, and we will keep you updated on the progress.

Feb 3, 14:56 CST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
Resolved - This issue stands resolved with Meta APIs, and we confirm that all affected services are working as expected.
Jan 23, 13:05 CST
Update - Meta team has deployed a fix for the reported behaviour; we will continue to monitor the situation and will keep you updated accordingly.
Jan 21, 04:13 CST
Monitoring - We confirm that responses are now going as expected, and we will continue to monitor the situation closely. We are in contact with the Meta team regarding the investigation and will provide updates as soon as we receive more information from them.
Jan 13, 07:58 CST
Identified - We are observing the same behavior again. We are in contact with the Meta team for the investigation and will update you as soon as we have details from them.
Jan 13, 07:22 CST
Monitoring - We confirm that responses are now going as expected, and we will continue to monitor the situation closely. We are in contact with the Meta team regarding the investigation and will provide updates as soon as we receive more information from them.
Jan 11, 08:04 CST
Identified - We are observing the same behavior again. We are in contact with the Meta team for the investigation and will update you as soon as we have details from them.
Jan 11, 07:28 CST
Update - We observed the same behavior again for a short period, and we continued to monitor the situation further.
We are in contact with the Meta team for the investigation and will update you as we have details from the Meta team.

Jan 7, 07:41 CST
Monitoring - We confirm responses are being successful as expected and continue monitoring the situation further.

We will keep you updated as we have more details.

Jan 6, 08:17 CST
Investigating - We are experiencing an issue with the Facebook API, resulting in failure to respond to Facebook private conversations/DMs with an 'API rate-limit error.'
We are collaborating with the Meta team and will update you as soon as we have more information.

Jan 6, 07:44 CST
Jan 22, 2025
Resolved - This incident stands resolved.
Jan 22, 12:30 CST
Monitoring - We want to inform you about an incident in Care in which the agents may have noticed that bot handoffs to agents were not processed for Brand Messenger. This issue occurred on 22nd January 2025 between 12:15 AM PST and 02:49 AM PST and affected a subset of customers.

Our engineering team has already taken the necessary measures and restored the services affected.
We are actively monitoring the situation and will provide another update.

Jan 22, 06:06 CST
Resolved - This incident stands resolved.
Jan 22, 07:17 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jan 22, 03:55 CST
Identified - We have identified the issue, and our team is working to resolve it. We will provide an update as soon as we have more information.
Jan 22, 03:51 CST
Investigating - We are experiencing an issue with Care where the Manage View tab is not appearing for users.
We are actively investigating the issue and will update you on progress.

Jan 22, 03:15 CST
Jan 21, 2025
Jan 20, 2025

No incidents reported.