All Systems Operational
About This Site
Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.
Khoros Communities
Operational
US Hosted Communities
Operational
Both APAC & US based Communities hosted on US infrastructure.
EU Hosted Communities
Operational
EU based Communities hosted on EU infrastructure.
Analytics
Operational
Community Analytics enables user to analyze, visualize, and discover usage patterns in the community data.
It comprises the metrics suite & data exports on community.
Mail
Operational
Mail based functionality on community, such as mentions, subscriptions, badge notifications, etc.
Third-party Integration
Operational
Slack, Brightcove & Salesforce integration with Khoros Community.
Khoros Care
Operational
APAC Hosted Care
Operational
APAC based Care hosted on APAC infrastructure.
EU Hosted Care
Operational
EU based Care are hosted on EU infrastructure.
US Hosted Care
Operational
US based Care hosted on US infrastructure.
Agent View
Operational
User interface used by agents to respond to channels.
Analytics
Operational
Metrics suite, Monitor wall or Dashboard, and Analytics exports availability on Care.
Manage View
Operational
Central engagement component for cross-platform customer use cases.
Secure Verification
Operational
Identity verification for a social user.
Modern Chat
Operational
Modern Chat status
Brand Messenger
Operational
Brand Messenger integration status
Automation Framework
Operational
Integrations with bots and other automation.
Secure Forms
Operational
Form to capture author information securely.
Voice
Operational
Voice over IP(VoIP) status
Facebook API
Operational
Facebook API status
Twitter API
Operational
Twitter API status
Third-party APIs
Operational
APIs for networks other than Twitter & Facebook.
CRM Integration
Operational
Integration to CRM systems.
Khoros Community Integration
Operational
Khoros Community integration with Care for moderation and response.
Khoros Marketing
Operational
User Login
Operational
Centralized, hosted user authentication to login Marketing platform, including Unified Access(UA).
Organic Publishing
Operational
Schedule media-rich, outgoing organic posts on behalf of your brand to Twitter, Facebook, Instagram, and other social channels and get real-time metrics on how each campaign is doing.
Calendar
Operational
A holistic view of all your social marketing efforts.
Approvals
Operational
Set up and manage governance around the creation, review and approval of content.
Account Administration
Operational
The social media accounts configured to publish, auto-import, moderate, and report on content.
Analytics
Operational
Insight into channel and content performance through configurable dashboards and data exports.
Content Center
Operational
Company-wide repository for text and image assets that can be used for publishing & moderation.
Marketing Mobile Apps
Operational
Used for any of the three Social Marketing apps: Khoros Marketing, Khoros Capture, or Khoros Vault.
Paid Publishing
Operational
Schedule media-rich, outgoing paid posts on behalf of your brand to Facebook and other social channels and get real-time metrics on how each campaign is doing.
Vault
Operational
Centralized access and credential management system that provides users with quick entry to native social channels when needed and allows control over who has access to what, for how long, why, and report on all activity.
Social Inbox
Operational
Meaningfully interact with customers in real time by creating and managing Streams based on configured social media accounts.
Agent Inbox
Operational
Track and respond to interactions between customers and your brand through your social media channels.
Financial Export Service
Operational
Generates an export of all social media communications and static content for auditing and/or compliance needs. Typically for institutions that adhere to FINRA regulations.
Khoros Flow
Operational
Core System
Operational
Core messaging, AI engine, and orchestration systems.
Broadcast
Operational
Broadcast and scheduled delivery systems.
Code Actions
Operational
Code action execution.
Flow Designer(UI)
Operational
Conversational AI management dashboard.
Analytics
Operational
Flow analytics dashboard.
Chatapp
Operational
Legacy conversation management dashboard.
Khoros Care Integration
Operational
Care automation and conversation control service.
Voice Integration
Operational
Smart IVR and phone system integration with Flow.
REST API Integration
Operational
Flow REST API
Socket SDK Integration
Operational
Flow Socket (RTM) API
WebWidget Integration
Operational
Flow standalone web widget
Front Integration
Operational
Native Front integration status
Genesys Integration
Operational
Native Genesys integration status
Zapier Integration
Operational
Zapier integration status
Webhook Actions Integration
Operational
Webhook action integration
360Dialog Integration
Operational
360Dialog integration status
Khoros CXI
Operational
EU Hosted CXI
Operational
EU based CXI hosted on EU infrastructure.
US Hosted CXI
Operational
US based CXI hosted on US infrastructure.
User Sign-In
Operational
Centralized, hosted user authentication to login CXI platform.
Discovery
Operational
Data visualization with filters and analytics.
Interactions (QA)
Operational
Client Interaction view and details.
Detection & Reports
Operational
Data visualizations presented by a Business Intelligence (BI) tool.
Khoros Corporate
Operational
Atlas (Khoros Community)
Operational
https://community.khoros.com/
Khoros Case Management & Portal
Operational
Used for creating/managing the support cases through Khoros Case Portal.
Khoros.com Website
Operational
https://khoros.com/
Khoros Developer Documentation
Operational
Used for developer documentation for all products.
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance