All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023
Resolved - This incident stands resolved.
Jun 8, 11:53 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jun 8, 11:14 CDT
Investigating - We are experiencing intermittent issues while loading stream items in Inbox. As a result, agents may observe streams failing to refresh with the message ‘Error Loading Items’ or loading with delay.
We are actively investigating the issue and will update you when more info is available.

Jun 8, 10:53 CDT
Jun 7, 2023

No incidents reported.

Jun 6, 2023
Resolved - This incident stands resolved.
Jun 6, 13:33 CDT
Monitoring - We experienced performance degradation while responding to the conversations via Khoros Care. As a result, agents may have observed latency while publishing the response or failures for a short period; it affected only US-based customers.
We confirm that affected services are back to normal and working as expected. We will continue to monitor the situation and provide another update soon.

Jun 6, 10:29 CDT
Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023
Resolved - This incident has been resolved.
May 17, 12:21 CDT
Monitoring - We are observing improvement in performance for Manage View, and it is loading as expected now; we will continue to monitor the situation and provide another update soon.
May 17, 10:34 CDT
Update - We continue to investigate the issue and will keep you updated when we have more info available.
May 17, 10:26 CDT
Investigating - We are experiencing an issue with Manage View for EMEA users; as a result, agents may observe intermittent latency or an error while accessing Manage View in Care.
Our engineering team is investigating the issue; we will keep you posted on the progress.

May 17, 09:35 CDT
May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.

May 13, 2023

No incidents reported.

May 12, 2023

No incidents reported.

May 11, 2023

No incidents reported.

May 10, 2023

No incidents reported.