Khoros Status

Feb 12, 2026

[Khoros Community] Load Balancer Infrastructure Optimization - US

Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 CST

Scheduled - - We will be performing scheduled maintenance on Khoros Communities' Load Balancer infrastructure.
- Khoros Communities in the region may experience brief connectivity interruptions for approximately 5 minutes during the maintenance window.
Feb 11, 22:08 CST

[Khoros Care] Routine Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:30 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 12, 01:51 CST

Feb 11, 2026

[Khoros Care] Routine Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 11, 01:11 CST

Feb 10, 2026

[Khoros Community] Load Balancer Infrastructure Optimization - EU

Completed - The scheduled maintenance has been completed.
Feb 10, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 17:00 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 10, 01:21 CST

[Khoros Marketing] Scheduled Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 10, 18:03 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:03 CST

Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 06:01 CST

Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 10, 06:00 CST

[Khoros Care] Significant delays sending messages while handling chats, and chat/case assignment appears stalled

Resolved - We have confirmed that the issue causing delays in sending chat messages and assignment stalls has been resolved.
Feb 10, 16:53 CST

Monitoring - The issue has been resolved and we are monitoring the results.
Feb 10, 10:18 CST

Investigating - We are currently investigating this issue.
Feb 10, 09:41 CST

[Khoros Care] Routine Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 10, 06:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:01 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 10, 01:24 CST

Routine Maintenance

Completed - The scheduled maintenance has been completed.
Feb 10, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:00 CST

Scheduled - No downtime is expected, and all services will remain operational.
Feb 9, 09:00 CST

[Khoros Community] Load Balancer Infrastructure Optimization - AMER

Completed - The scheduled maintenance has been completed.
Feb 10, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:01 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 10, 01:21 CST

[Khoros Community] Load Balancer Infrastructure Optimization - EU

Completed - The scheduled maintenance has been completed.
Feb 10, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:00 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 8, 19:39 CST

Feb 9, 2026

[Khoros Care] Scheduled Maintenance (APAC)

Completed - The scheduled maintenance has been completed.
Feb 9, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 11:00 CST

Scheduled - We are performing a planned maintenance activity in APAC region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 9, 10:20 CST

[Khoros Care] Scheduled Maintenance (AMER)

Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 05:30 CST

Scheduled - We are performing a planned maintenance activity in AMER region, conducted within the region’s defined maintenance window.
Feb 9, 05:10 CST

Routine Maintenance

Completed - The scheduled maintenance has been completed.
Feb 9, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 02:00 CST

Scheduled - No downtime is expected, and all services will remain operational.
Feb 9, 01:10 CST

Feb 8, 2026

No incidents reported.

Feb 7, 2026

Regular Maintenance

Completed - The scheduled maintenance has been completed.
Feb 7, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 02:01 CST

Scheduled - No downtime is expected, and all services should remain operational.
Feb 3, 04:40 CST

[Khoros Community] Load Balancer Infrastructure Optimization - AMER

Completed - The scheduled maintenance has been completed.
Feb 7, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 02:00 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 6, 07:48 CST

Feb 6, 2026

[Khoros Community] Load Balancer Infrastructure Optimization - EU

Completed - The scheduled maintenance has been completed.
Feb 6, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:01 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 6, 07:47 CST

[Khoros Care] Scheduled Maintenance (EMEA)

Completed - The scheduled maintenance has been completed.
Feb 6, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 CST

Scheduled - We will be performing a routine maintenance activity in the EMEA region within the standard maintenance window.

No downtime is expected. All services will remain operational during this maintenance.
Feb 6, 04:50 CST

[Khoros Care] Routine Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 6, 04:45 CST

[Khoros Community] Load Balancer Infrastructure Optimization - AMER

Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:01 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 5, 07:11 CST

Regular Maintenance

Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 CST

Scheduled - No downtime is expected, and all services should remain operational.
Feb 3, 04:39 CST

Feb 5, 2026

[Khoros Community] Load Balancer Infrastructure Optimization - EU

Completed - The scheduled maintenance has been completed.
Feb 5, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 17:00 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 5, 07:08 CST

[Khoros Care] Scheduled Maintenance (EMEA)

Completed - The scheduled maintenance has been completed.
Feb 5, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 16:00 CST

Scheduled - We will be performing a routine maintenance activity in the EMEA region within the standard maintenance window.

No downtime is expected. All services will remain operational during this maintenance.
Feb 5, 13:20 CST

[Khoros Care] Several functionalities impacted or failing in US Hosted Care only, EU and APAC not impacted

Resolved - This incident has been resolved.
Feb 5, 18:14 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 18:27 CST

Update - This issue is limited to US-hosted Care environments. EU and APAC regions are not impacted. Our teams are actively investigating and will provide updates as more information becomes available.
Feb 4, 11:08 CST

Update - We are continuing to investigate this issue.
Feb 4, 09:28 CST

Update - We are continuing to investigate the issue. Further updates will be shared as more information becomes available.
Feb 4, 08:47 CST

Investigating - We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error.

Our Infrastructure team is working to resolve this issue.
Feb 4, 07:06 CST

Scheduled Maintenance – Care Elasticache (APAC Region)

Completed - The scheduled maintenance has been completed.
Feb 5, 13:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 12:00 CST

Scheduled - A planned CO maintenance activity optimizing the Elasticache Redis Clusters in Care Production will take place during the regular maintenance window for the APAC region.
A brief Downtime of 10-15m is expected.
Feb 5, 11:35 CST

[Khoros Community] Load Balancer Infrastructure Optimization - AMER

Completed - The scheduled maintenance has been completed.
Feb 5, 09:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:00 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 4, 03:19 CST

Regular Maintenance

Completed - The scheduled maintenance has been completed.
Feb 5, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 02:00 CST

Scheduled - No downtime is expected, and all services should remain operational.
Feb 3, 04:38 CST

Feb 4, 2026

[Khoros Community] Load Balancer Infrastructure Optimization - EU

Completed - The scheduled maintenance has been completed.
Feb 4, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 CST

Scheduled - We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 4, 03:18 CST

[Khoros Care] Routine Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 4, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 02:01 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 4, 01:17 CST

Regular Maintenance

Completed - The scheduled maintenance has been completed.
Feb 4, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 02:00 CST

Scheduled - No downtime is expected, and all services should remain operational.
Feb 3, 04:38 CST

Feb 3, 2026

Scheduled Maintenance – Care icBackend (eu-west-1)

Completed - The scheduled maintenance has been completed.
Feb 3, 19:10 CST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 3, 18:32 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 18:10 CST

Scheduled - We will be performing a planned maintenance activity during the regular EMEA maintenance window to optimize the Care icBackend Auto Scaling Groups (ASGs) in the eu-west-1 region.
During this time, services may experience brief interruptions or degraded performance.
This maintenance is part of ongoing efforts to improve system stability and performance.
Feb 3, 18:08 CST

Regular Maintenance

Completed - The scheduled maintenance has been completed.
Feb 3, 06:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 04:40 CST

Scheduled - No downtime is expected, and all services should remain operational.
Feb 3, 04:37 CST

[Khoros Care] Routine Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 3, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 3, 01:27 CST

[Khoros Marketing] Scheduled Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 3, 04:31 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 03:30 CST

Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 3, 03:00 CST

[Khoros Community] Scheduled Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 3, 04:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 03:30 CST

Scheduled - We will be undergoing scheduled maintenance during this time. Minimal Downtime 10-15 min is expected
Feb 3, 02:58 CST

Feb 2, 2026

Maintenance Window (EMEA)

Completed - The scheduled maintenance has been completed.
Feb 2, 21:15 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 20:30 CST

Scheduled - Routine maintenance is being performed in the EMEA region. No downtime is expected and all services will remain operational.
Feb 2, 20:23 CST

Routine Maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 17:00 CST

Scheduled - This is a safe operation of background processing capacity with no end-user impact.
Feb 2, 03:50 CST

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 13:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 12:00 CST

Scheduled - This is a safe operation of background processing capacity with no end-user impact.
Feb 2, 03:49 CST

Routine Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 2, 06:10 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 03:10 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 2, 03:06 CST

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 06:06 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 04:36 CST

Scheduled - Optimizing Care Prod instances
Feb 2, 04:35 CST

Feb 1, 2026

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Feb 1, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:01 CST

Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 30, 02:37 CST

Scheduled Maintenance - AMER Region

Completed - The scheduled maintenance has been completed.
Feb 1, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:00 CST

Scheduled - We are performing scheduled maintenance to optimize underlying infrastructure. During the maintenance window, some communities may experience brief, intermittent service disruptions. Any impact is expected to be minimal and temporary.
Jan 31, 01:22 CST

Jan 31, 2026

Scheduled Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Jan 31, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 17:01 CST

Scheduled - We are performing scheduled maintenance to optimize underlying infrastructure. During the maintenance window, some communities may experience brief, intermittent service disruptions. Any impact is expected to be minimal and temporary.
Jan 31, 01:22 CST

Routine Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Jan 31, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 26, 16:18 CST

Scheduled Maintenance - APAC Region

Completed - The scheduled maintenance has been completed.
Jan 31, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 13:00 CST

Scheduled - We will be performing a planned maintenance activity during the regular maintenance window to support ongoing performance improvements.
Jan 31, 11:56 CST

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 31, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 30, 02:36 CST

Jan 30, 2026

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 30, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EU region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 30, 03:01 CST

Routine Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Jan 30, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 26, 16:18 CST

Scheduled Maintenance - APAC Region

Completed - The scheduled maintenance has been completed.
Jan 30, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 13:00 CST

Scheduled - A planned CO maintenance activity optimizing APAC Khoros Communities ALBs will take place during the regular maintenance window.
Jan 30, 09:30 CST

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 30, 06:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 02:45 CST

Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 30, 02:35 CST

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 30, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 03:04 CST

Scheduled - We are performing a routine maintenance activity in US region, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 30, 03:03 CST

Jan 29, 2026

Routine Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Jan 29, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 26, 16:17 CST

Scheduled Maintenance - APAC Region

Completed - The scheduled maintenance has been completed.
Jan 29, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 13:00 CST

Scheduled - A planned CO maintenance activity optimizing APAC Khoros Communities will take place during the regular maintenance window.
Jan 29, 12:32 CST

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 29, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 02:00 CST

Scheduled - We are performing a routine maintenance activity, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 29, 01:55 CST

Jan 28, 2026

Routine Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Jan 28, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 26, 16:17 CST

Scheduled maintenance - AMER region

Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 06:30 CST

Scheduled - We are doing a routine maintenance for US region in the maintenance window.
Jan 28, 04:43 CST

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 28, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 03:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 28, 02:59 CST

Scheduled maintenance - AMER - Staging

Completed - The scheduled maintenance has been completed.
Jan 28, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational. This affects CARE Staging.
Jan 27, 07:35 CST

Jan 27, 2026

Routine Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Jan 27, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 26, 16:16 CST

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 27, 06:29 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 05:29 CST

Scheduled - We will be undergoing maintenance during this time.
Jan 27, 05:28 CST

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 27, 06:10 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 02:12 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 27, 02:11 CST

Jan 26, 2026

Khoros Care - degraded performance with message delivery.

Resolved - The performance degradation impacting agent console responsiveness and message delivery has been resolved.
Jan 26, 19:50 CST

Monitoring - The affected systems have automatically recovered, and the previously observed delays are no longer occurring. We are continuing to actively monitor system performance to ensure ongoing stability.
Jan 26, 06:54 CST

Update - We are continuing to investigate this issue.
Jan 26, 05:54 CST

Investigating - We are investigating reports of degraded performance in Khoros Care that are affecting agent console responsiveness and message delivery (delays in sending and receiving messages, as well as in claiming and assigning conversations).
Jan 26, 05:19 CST

Routine Maintenance - EMEA Region

Completed - The scheduled maintenance has been completed.
Jan 26, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 26, 16:15 CST

Scheduled Maintenance - APAC Region - Care Product

Completed - The scheduled maintenance has been completed.
Jan 26, 12:15 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:00 CST

Scheduled - A planned maintenance activity, which optimizes the Care Prod instance, will take place during the regular maintenance window for the APAC region - no downtime is expected.
Jan 26, 11:10 CST

Scheduled Maintenance - AMER Region - 26 January

Completed - The scheduled maintenance has been completed.
Jan 26, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 23, 05:15 CST

Jan 25, 2026

Scheduled Maintenance - EMEA - 25 January

Completed - The scheduled maintenance has been completed.
Jan 25, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 17:00 CST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 23, 04:09 CST

Maintenance AMER - 25 January

Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 23, 05:14 CST

Jan 24, 2026

Scheduled Maintenance - EMEA 24 January

Completed - The scheduled maintenance has been completed.
Jan 24, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 23, 04:06 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 24, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 17, 06:08 CST

Jan 23, 2026

Maintenance EMEA 23 January

Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 23, 04:05 CST

Planned Maintenance in the APAC Region

Completed - The scheduled maintenance has been completed.
Jan 23, 15:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 14:00 CST

Scheduled - We will be performing scheduled maintenance in the APAC region during this time to improve performance and reliability.
Jan 23, 07:34 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 17, 06:08 CST

Jan 22, 2026

Scheduled maintenance for Care EMEA region

Completed - The scheduled maintenance has been completed.
Jan 22, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 CST

Scheduled - Dear Customers. A planned maintenance activity is scheduled today at 11 PM UTC. Customers may experience intermittent unavailability.
Jan 22, 03:51 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 17, 06:07 CST

Analytics data not updated

Resolved - The issue has been fully resolved. Our teams have confirmed system stability, and all services are operating normally.
Jan 22, 00:51 CST

Monitoring - The backfill operations have been completed and we are continuing to monitor.
Jan 21, 20:13 CST

Update - The backfill operations are in progress and our teams are monitoring the same as well.
Jan 20, 21:44 CST

Update - We are continuing the backfill operations, we will share further updates as they become available
Jan 20, 09:29 CST

Identified - We have identified the analytics data population issue and our teams applied a fix. Source systems are confirmed healthy, and backfill processing is currently underway. We will share further updates as they become available.
Jan 20, 07:39 CST

Investigating - We are currently investigating an issue that is affecting analytics data. Data are not populated since the 16th of January.

Our infrastructure team is working on this with Urgent priority.
Jan 20, 05:26 CST

Jan 21, 2026

Routine Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Jan 21, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 19, 12:41 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 17, 06:07 CST

Jan 20, 2026

Routine Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 19, 12:39 CST

Khoros Community Azure outage

Resolved - The rollback has been completed and this incident is resolved.
Jan 20, 19:55 CST

Identified - Khoros Community Azure outage is currently observed. This was caused by incorrectly rolled out changes, and we are in the process of rolling back the changes now.
Jan 20, 19:50 CST

Jan 19, 2026

Routine Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Jan 19, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 CST

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 19, 12:38 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 17, 06:07 CST

Jan 18, 2026

[Khoros Care & Marketing] LinkedIn integration outage

Resolved - The issue affecting the LinkedIn integration has been resolved. The fix has been deployed, and message ingestion and replies are now functioning as expected.

If you continue to experience any issues, please contact Support for further assistance.
Jan 18, 21:11 CST

Monitoring - The fix has been deployed, and we believe the issue is resolved.
Jan 16, 14:16 CST

Update - We are continuing to work on a fix for this issue.
Jan 16, 11:38 CST

Update - We have identified the root cause being a deprecated service from LinkedIn requiring a change in our codebase. Our team is still looking into this matter.
Jan 16, 10:40 CST

Identified - We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested.

Our Engineering team is working to resolve this issue urgently.
Jan 16, 09:06 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 18, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 17, 06:05 CST

Jan 17, 2026

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 14, 01:38 CST

Jan 16, 2026

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 14, 01:37 CST

AMER Community Analytics Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:01 CST

Scheduled - We will be undergoing scheduled maintenance in the AMER region. Community analytics are expected to be unavailable for approximately 15 minutes.
Jan 15, 12:56 CST

Jan 15, 2026

Planned maintenance activity in the EMEA region

Completed - The scheduled maintenance has been completed.
Jan 15, 23:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 CST

Scheduled - There is a planned maintenance activity in the EMEA region for 30 minutes. Service may experience downtime during this window.
Jan 15, 07:49 CST

[Communities] Planned maintenance activity in the APAC region

Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 CST

Scheduled - We will be undergoing maintenance at this time, which will affect the availability of SFTP services.
Jan 15, 07:56 CST

403 errors when loading assets

Resolved - The issue causing 403 errors when loading assets has now been fixed, and no reoccurrences have been reported. Please reach out to Customer Support if you require additional assistance.
Jan 15, 06:38 CST

Monitoring - The issue causing 403 errors when loading assets has now been fixed. We are actively monitoring to ensure that that no further issues occur.
Jan 14, 19:47 CST

Identified - The issue has been identified and the fix is being applied.
Jan 14, 13:30 CST

Investigating - We are currently investigating an increased rate of 403 errors reported by several customers (global)
Jan 14, 11:40 CST

Routine Care Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 15, 06:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 05:30 CST

Scheduled - We are performing a planned maintenance activity in AMER. No downtime
is expected, and all services will remain operational.
Jan 15, 05:05 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 14, 01:36 CST

Routine Care Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Jan 15, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:00 CST

Scheduled - We are performing a planned maintenance activity in AMER. A brief downtime for Care services is expected during this period. All other services will remain operational.
Jan 15, 02:51 CST

Jan 14, 2026

APAC Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 15:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 CST

Scheduled - We will be undergoing scheduled maintenance at this time in the APAC region.
Jan 14, 13:28 CST

Khoros Community Maintenance for AMER region

Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 CST

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 14, 01:35 CST

Jan 13, 2026

Khoros APAC Community Maintenance Window

Completed - The scheduled maintenance has been completed.
Jan 13, 14:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:45 CST

Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 13, 10:37 CST

Khoros Care APAC Maintenance Window

Completed - The scheduled maintenance has been completed.
Jan 13, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:45 CST

Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 13, 10:39 CST

Service Under Maintenance

About This Site

Scheduled Maintenance

[Khoros Community] Load Balancer Infrastructure Optimization - EU Feb `12`, `2026` `17:00`-`21:00` CST

Past Incidents

Service Under Maintenance

About This Site

Related

Scheduled Maintenance

[Khoros Community] Load Balancer Infrastructure Optimization - EU Feb 12, 2026 17:00-21:00 CST

Past Incidents

[Khoros Community] Load Balancer Infrastructure Optimization - EU Feb `12`, `2026` `17:00`-`21:00` CST