All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI ? Operational
API Proxy ? Operational
CDN ? Operational
Community Mail ? Operational
AWS Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
Khoros Care Operational
AMER & APAC CARE Datacenter Operational
EMEA CARE Datacenter Operational
CARE Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER CARE CRM Connector Operational
EMEA CARE CRM Connector Operational
Stage CARE CRM Connector Operational
CARE and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Marketing Mobile Apps Operational
Social Marketing Account Administration Operational
Social Marketing Analytics Operational
Social Marketing Approvals Operational
Social Marketing Publishing Operational
Social Marketing Social Inbox Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2020

No incidents reported today.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Resolved - The issue is resolved now. All the systems are back to normal and users are able to access the Khoros care platform.
Sep 24, 18:35 CDT
Monitoring - Khoros Engineering has completed restoring all the Care instances. Please do reach out to us if you are still facing any issues related to Care. We continue to monitor the performance of these instances.
Sep 24, 17:07 CDT
Update - Khoros Engineering continues to work on restoring the Care instances. Some customers are seeing improvements in Care performance already. We shall update you once all the impacted Care instances are restored.
Sep 24, 16:31 CDT
Identified - Khoros Engineering has identified the issue and is currently working to restore the Care Instances. We shall keep you updated as we make further progress here.
Sep 24, 16:14 CDT
Update - We are continuing to investigate this issue. We shall keep you updated as we make further progress in this investigation.
Sep 24, 16:03 CDT
Update - We are continuing to investigate this issue.
Sep 24, 15:08 CDT
Investigating - Khoros has identified an ongoing issue that has impacted Khoros Care customers in the US region. Care application is loading slow or unavailable for the impacted users. Khoros teams are actively working to identify and remediate the issue.
Sep 24, 15:06 CDT
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - Amazon has resolved its status page incident a short while back. Khoros Engineering, after monitoring the platform, has confirmed that we are back to business as usual.
We are resolving this thread for now. Please reach out to the Khoros Support team for any further queries.
Sep 17, 12:33 CDT
Identified - Currently, there is an issue reported with Amazon's AWS Kinesis. This, in turn, is causing delays for incoming conversations on the CARE Platform and affecting customers based in the US. Khoros has already reported the issue to Amazon and we are working with them to resolve this as soon as possible.
Here's the link to Amazon's status page:
https://status.aws.amazon.com/
We'll come back with more information as soon as we have it.
Sep 17, 12:11 CDT
Investigating - Khoros Engineering has identified an issue with delays in incoming conversations. We are investigating the issue at the moment. We’ll update this thread as we have more information to share.
Sep 17, 11:36 CDT
Sep 16, 2020
Resolved - The issue has been resolved now, All systems are back to functional.
Sep 16, 14:46 CDT
Monitoring - We have implemented the fix and will be monitoring the systems now.
Sep 16, 14:11 CDT
Identified - Some users may have seen an option in the navigation dropdown that does not function.
A Fix has been identified for the same and we are working on that.
Sep 16, 13:30 CDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - The incident has been resolved and all the functionalities are back to normal.
Sep 11, 16:11 CDT
Update - Our dev team has deployed an update that resolved this issue in testing. Please continue to reach out to support@khoros.com if this issue continues to affect you.
Sep 11, 14:46 CDT
Monitoring - Our dev team has deployed an update that resolved this issue in testing. Please continue to reach out to support@khoros.com if this issue continues to affect you.
Sep 11, 14:46 CDT
Investigating - Our dev team is investigating an issue within the Marketing environment which is impacting logging into the platform. Please reach out to support@khoros.com if this issue is affecting you.
Sep 11, 14:29 CDT
Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020

No incidents reported.

Sep 3, 2020
Resolved - Video uploading is now working as expected.
Sep 3, 09:24 CDT
Investigating - An issue has been identified with uploading of videos. Video playback of previously uploaded videos is still functional.

Updates to be provided as they come in.
Sep 2, 17:01 CDT
Resolved - Profiles that were previously inaccessible are able to be viewed once more.
Sep 3, 09:18 CDT
Investigating - An issue with accessing profile pages in cloud communities is being investigated. This is confirmed to only be affecting some cloud communities at this time.

Updates will be delivered as they come in.
Sep 2, 17:03 CDT
Sep 2, 2020
Resolved - The incident has been resolved. All functionalities back to normal.
Sep 2, 16:46 CDT
Investigating - We have identified an issue within the Marketing Inbox causing the Conversations tab within the side panel to not load. We will continue providing updates as they become available.
Sep 2, 15:13 CDT
Resolved - This issue has been resolved now.
Sep 2, 05:45 CDT
Monitoring - You might notice a drop in the Instagram posts showing up in intelligence search results and experiences streams. This is because the Instagram APIs that source Instagram hashtags are not returning the expected output. We are actively monitoring the progress on the issue and will update as we learn more about the issue.
Aug 29, 04:54 CDT
Sep 1, 2020

No incidents reported.

Aug 31, 2020

No incidents reported.

Aug 30, 2020
Resolved - The Centurylink Network Outage has now been resolved. Their Status page has confirmed that all services are up and operational.

You can follow their service status page: https://status.ctl.io/
Aug 30, 14:50 CDT
Identified - We have identified an issue with a transit provider which is causing 5xx class HTTP errors, such as HTTP 522, 502, 503.
We believe the issue is caused by an outage on the Centrylink network as we can see that everything is fine from Khoros end.
You can follow their service status page: https://status.ctl.io/
Aug 30, 08:24 CDT