Khoros Status

[Flow] Issue with Flow

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you further.
Dec 03, 2024 - 06:40 CST

Update - We want to update you further. This issue affects login, including other flow services, and we are actively working to troubleshoot the issue.
We will keep you updated on the progress as we have more info.
Dec 03, 2024 - 05:57 CST

Update - We continue to work on the login issue and will keep you updated on the progress as we have an update.
Dec 03, 2024 - 05:38 CST

Update - We confirm that the outbound message/broadcast service was partially affected and is working as expected now. We continue to work on the login issue and will update you as soon as we have more information.
Dec 03, 2024 - 04:50 CST

Identified - We have identified an issue with Flow that affects login services and outbound messages/broadcasts.
We are actively working towards the resolution and will keep you updated on the progress.
Dec 03, 2024 - 04:20 CST

[Care] Performance Degradation in Khoros Care

Update - We're continuing to investigate the issue and are running internal tests. We'll keep you updated as we make progress.
Dec 02, 2024 - 18:08 CST

Investigating - Our Engineering team has identified a performance degradation issue with Manage View and are investigating.

We’ll share updates as soon as we have more information.
Dec 02, 2024 - 10:47 CST

Monitoring - The engineering team continued making additional optimizations and expect affected customers to experience improvements in performance.

We will continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information becomes available.
Nov 27, 2024 - 18:26 CST

Update - The engineering team have made additional optimizations and expect affected customers to experience additional improvements in performance. We continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.

We will provide further updates as new information becomes available.
Nov 26, 2024 - 17:42 CST

Update - The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information is available.
Nov 25, 2024 - 17:41 CST

Update - The engineering team is continuing to work on reducing the performance impact. Over the weekend, we will monitor the system closely to maintain stability and evaluate the effectiveness of the implemented changes. An update on progress and the overall performance will be shared on Monday, November 25, 2024.
Nov 22, 2024 - 17:21 CST

Update - Our teams have been implementing a series of improvements and have reduced the impact from yesterday. Work will continue to further reduce performance impact over the next 24 hours, at which time we will issue another update.
Nov 21, 2024 - 17:15 CST

Identified - Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs.
Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.
Nov 20, 2024 - 19:20 CST

Investigating - We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns.
We are actively investigating it, and we will keep you updated as we have more information available.
Nov 20, 2024 - 17:06 CST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Degraded Performance

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Degraded Performance

Agent View Degraded Performance

Analytics Operational

Manage View Degraded Performance

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2024

Unresolved incident: [Flow] Issue with Flow.

Dec 2, 2024

Unresolved incident: [Care] Performance Degradation in Khoros Care.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

Nov 26, 2024

Nov 25, 2024

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

Nov 21, 2024

[Aurora Communities] Authentication Issues Affecting a Subset of Users

Resolved - This incident has been resolved.
Nov 21, 11:28 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 19, 14:50 CST

Investigating - We are currently investigating an intermittent increase in authentication-related errors impacting users in the US region. These errors may cause some latency in authentication processes, which may lead to delayed access for users.
Nov 19, 12:24 CST

Update - We have completed the steps and confirm that the system health looks good; however, during the steps, users may have noticed issue with login flow.
We will continue to monitor the situation and keep you posted as we have more info.
Nov 19, 05:51 CST

Update - We are working to avoid any further issues, and while the identified steps are in progress, users may observe temporary login issues.
We will keep you updated on the progress as more information is available.
Nov 19, 04:58 CST

Monitoring - We experienced authentication issues impacting a subset of Aurora Communities. Users may have encountered difficulties logging in to the community.
Our team has taken the necessary steps to resolve the issue. We will continue monitoring and provide updates as more information becomes available.
Nov 18, 14:50 CST

Nov 20, 2024

Nov 19, 2024

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

[Marketing-Youtube] Issue related to YouTube Integration

Resolved - This incident has been resolved.
Nov 6, 14:34 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
Nov 6, 11:13 CST

Update - We continue to work with the YouTube team, and will keep you updated as more information is available.
Nov 6, 07:50 CST

Identified - We identified the issue and are collaborating with the YouTube team to resolve it. We will provide an update as we get info from the YouTube team.
Nov 4, 23:11 CST

Update - We are continuing to investigate the issue affecting users' ability to reauthenticate their YouTube accounts in Khoros and we will keep you updated on the progress.
Nov 4, 16:20 CST

Investigating - We are currently experiencing an issue with our Marketing, that is affecting YouTube integration. Our team is actively working to resolve this issue, and we will keep you updated on our progress.
Nov 4, 14:28 CST

[Care-Brand Messenger] Delays in responses

Resolved - This incident stands resolved.
Nov 6, 12:05 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 5, 16:22 CST

Investigating - We observed delays affecting response times and are actively working toward a resolution. We will keep you updated on our progress.
Nov 5, 15:22 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 4, 20:02 CST

Identified - The issue has been identified and a fix is being implemented.
Nov 4, 17:45 CST

Investigating - We are experiencing an issue with Brand Messenger and are aware of the delays in responses. Our team is actively working to resolve the issue, and we will keep you updated on our progress.
Nov 4, 17:29 CST

[Marketing] Unable to re-authenticate the Facebook and Instagram accounts

Resolved - This incident stands resolved.
Nov 6, 07:47 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Nov 6, 03:34 CST

Identified - We identified the issue and are collaborating with the Meta team to resolve it.
We will provide an update as we get information from the Meta team.
Nov 6, 00:54 CST

Update - We are continuing to investigate this issue.
Nov 6, 00:40 CST

Investigating - We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles.

We are actively investigating the issue and will keep you updated on the progress.
Nov 6, 00:38 CST

Nov 5, 2024

Nov 4, 2024

Nov 3, 2024

No incidents reported.