All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
Community Analytics ? Operational
CDN ? Operational
Community Mail ? Operational
AWS US Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
AWS EU Community Hosting ? Operational
Khoros Care Operational
AMER & APAC CARE Datacenter Operational
EMEA CARE Datacenter Operational
CARE Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER CARE CRM Connector Operational
EMEA CARE CRM Connector Operational
Stage CARE CRM Connector Operational
CARE and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Secure Verification Operational
Khoros Marketing Operational
Social Marketing - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Marketing Mobile Apps Operational
Social Marketing Account Administration Operational
Social Marketing Analytics Operational
Social Marketing Approvals Operational
Social Marketing Publishing Operational
Social Marketing Social Inbox Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - Our engineering team has resolved the issue, and the affected services are back to normal now. Please feel free to reach out to the Khoros Support team in case you need any assistance.
Jun 10, 08:21 CDT
Investigating - We observe performance degradation with Experiences where a user tries to publish a new visualization or attempts to re-publish a visualization, publishing fails, and the visualization does not become live.
This issue is limited to new visualization, and existing published visualizations are not impacted, and they continue to work as usual.
Our engineering team is actively investigating the issue, and we will keep you posted on the progress.
Jun 10, 07:55 CDT
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - We are considering this incident resolved now as everything appears to be working normally.
As always, please reach out to the Khoros Support team if any assistance is required.
Jun 7, 11:25 CDT
Monitoring - We can see that the data graph appears to be normal now, and we are closely monitoring the system & Facebook page to track the progress. We will keep you posted further.
Jun 5, 10:18 CDT
Investigating - We are experiencing performance degradation in Experiences and Intelligence; thus, data will not be up to date.
We are monitoring the bug reported on the Facebook page below and will keep you updated further.
https://status.fb.com/graph-api?ref=dfc
Jun 5, 01:30 CDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021
Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

May 28, 2021

No incidents reported.

May 27, 2021

No incidents reported.

May 26, 2021
Completed - The scheduled maintenance has been completed.
May 26, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 18:02 CDT
Scheduled - Please be advised that during the Tuesday night maintenance window on May 25th, we will be migrating some media related content and services. During this migration the attachment preview feature will be disabled and cease to function, but direct attachment downloads will be continue to function as expected. Once maintenance has concluded, attachment previewing functionality will be restored.

While we do not anticipate the migration itself to exceed the maintenance window, live restarts (no downtime) of all communities to pick up the changes may run longer than anticipated.
May 19, 18:06 CDT
May 25, 2021
May 24, 2021

No incidents reported.

May 23, 2021

No incidents reported.

May 22, 2021

No incidents reported.

May 21, 2021

No incidents reported.

May 20, 2021

No incidents reported.

May 19, 2021

No incidents reported.

May 18, 2021
Completed - This maintenance has been completed now and Bulk API is available as expected.
May 18, 04:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:02 CDT
Scheduled - Bulk API for NA region would not be available from 4:00 AM CDT to 06:00 AM CDT due to a planned infrastructure maintenance. We will update you when the maintenance is completed.
May 18, 02:04 CDT
May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.