All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
Community Analytics ? Operational
CDN ? Operational
Community Mail ? Operational
AWS US Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
AWS EU Community Hosting ? Operational
Khoros Care Operational
AMER & APAC CARE Datacenter Operational
EMEA CARE Datacenter Operational
CARE Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER CARE CRM Connector Operational
EMEA CARE CRM Connector Operational
Stage CARE CRM Connector Operational
CARE and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Secure Verification Operational
Khoros Marketing Operational
Social Marketing - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Marketing Mobile Apps Operational
Social Marketing Account Administration Operational
Social Marketing Analytics Operational
Social Marketing Approvals Operational
Social Marketing Publishing Operational
Social Marketing Social Inbox Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 12, 2021
Resolved - This incident stands resolved now. Please feel free to reach out to the Khoros Support team if you need any assistance.
May 12, 14:27 CDT
Monitoring - Our engineering team has resolved the issue, and now services are back to normal; we have verified a couple of customers, and it is working fine. We are closely monitoring the system, and we will share an update soon.
May 12, 13:51 CDT
Investigating - We are experiencing an issue with Calendar and Approvals; as a result, you may face a problem with data in the calendar and while doing approvals.
Our team is working towards the resolution, and we will keep you updated on the progress.
May 12, 13:32 CDT
Resolved - This incident stands resolved now.
May 12, 03:54 CDT
Identified - Salesforce is currently experiencing a partial outage that may impact CRM integrations and the case portal. We are closely monitoring https://status.salesforce.com/, which appears to be down, as well as other salesforce support resources.
May 11, 16:43 CDT
May 11, 2021
May 10, 2021
Resolved - This incident has been resolved.
May 10, 19:08 CDT
Investigating - We are aware of reports of studio self-publishing (SSP) failing to queue changes for production on European communities and are currently investigating.
May 10, 17:31 CDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - The functionality is back to normal, and we are resolving this incident now. Please feel free to reach out to the Khoros Support team if you need any assistance.
Apr 30, 15:21 CDT
Monitoring - Our team has deployed the fix. Now the data update is in progress, which may take 3 hours to be available as normal. We are closely monitoring the progress, and we will keep you posted when we have an update.
Apr 30, 12:32 CDT
Update - As we progressed with the investigation, we identified that the issue would temporarily affect all promotion metric updates.
We are closely working on the issue, and we will keep you updated with the status.
Apr 30, 11:36 CDT
Identified - Our engineering team has identified an issue with LinkedIn promotion metadata; as a result, users may see latency in all LinkedIn ads metric updates.
Our team is working towards the resolution. We will keep you updated with progress when we have an update.
Apr 30, 11:23 CDT
Resolved - We have validated the resolution and confirm that new images/videos are loading fine. The older media may take some time to populate, which is expected behavior in this scenario.
We are resolving this incident now. As always, please feel free to reach out to the Khoros Support team if you need any assistance.
Apr 30, 10:29 CDT
Update - We have validated the resolution and confirm that new images/videos are loading fine. The older media may take some time to populate, which is expected behavior in this scenario.
We are resolving this incident now. As always, please feel free to reach out to the Khoros Support team if you need any assistance.
Apr 30, 10:28 CDT
Monitoring - The Facebook team has implemented a fix for the issue and we are currently monitoring the application. We will keep you updated on further information as available.
Apr 29, 16:38 CDT
Identified - The Facebook team found the issue and working towards the fix. We will keep you posted with the status when we get progress from the Facebook team.
Apr 29, 13:53 CDT
Update - We are continuing to investigate the issue with the Facebook Support team and will keep you updated on the progress.
Apr 28, 15:32 CDT
Investigating - We have observed that Instagram DMs with images or videos appear as ‘Show Media’ in Inbox DM streams but don’t display the media. Our Engineering team is currently investigating this issue with the Facebook support team. We will keep you updated further.
Apr 27, 16:12 CDT
Apr 29, 2021
Resolved - The backfill process has been completed.
Apr 29, 19:49 CDT
Update - We are actively monitoring the data backfill process, and we will keep you updated with the progress when it completes.
Apr 29, 13:16 CDT
Monitoring - Our engineering team has resolved the issue and confirms that streams are loading fine now. However, there may be a delay in data loading; we are working on backfill and update you when we have more info.
Apr 29, 12:20 CDT
Update - Our engineering is still working on the issue, and we will keep you updated further.
Apr 29, 11:46 CDT
Identified - We have identified an issue where streams are failing to load or new items are not ingesting. Our engineers are aware of this issue and are actively working on a solution. We will update you once we have any further details.
Apr 29, 11:17 CDT
Apr 28, 2021
Apr 27, 2021
Resolved - This incident stands resolved now.
Apr 27, 03:42 CDT
Monitoring - We continue to monitor the progress through the Facebook bug, and we will keep you updated when we see any updates.
Apr 26, 04:45 CDT
Investigating - We observed that IG hashtags, IG Mentioned Media, and IG Tagged media are not getting sourced. The IG APIs which we use to source the data are down and not returning any data.
We are monitoring the bug reported on the Facebook page below and will keep you updated further.
https://developers.facebook.com/support/bugs/307613840758756/
Apr 24, 06:02 CDT
Apr 26, 2021
Apr 25, 2021

No incidents reported.

Apr 24, 2021
Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - Our engineering team confirms that the Care is working fine, and we have also heard back about the resolution from few customers who were affected.
We are resolving this incident now. As always, please feel free to reach out to the Khoros Support team for any assistance.
Apr 16, 09:33 CDT
Monitoring - Our team has resolved the issue, and care is working as expected now. We will continue to monitor the application.
Apr 16, 08:59 CDT
Update - Our team is actively working on the issue, and we will keep you updated further.
Apr 16, 08:50 CDT
Investigating - We are experiencing a performance degradation issue with Care for US customers; as a result, agents may not be able to respond to customer posts.
Our Engineering team is working on the issue. We will keep you updated further.
Apr 16, 08:18 CDT
Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 18:37 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 17:25 CDT
Update - We are continuing to investigate this issue.
Apr 15, 17:00 CDT
Investigating - Care Instances are currently experiencing degraded performance. Agents are unable to respond to customer posts. Our Engineering team is working on the issue on Priority. We shall keep you updated on the progress of the resolution.
Apr 15, 16:27 CDT
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.