Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Manage View Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

[US Hosted Care] Performance degradation

Resolved - This incident has been resolved.
Sep 28, 18:58 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 28, 16:35 CDT

Update - We are actively in collaboration with AWS team, and we will keep you informed when we have more info available.
Sep 28, 14:22 CDT

Investigating - We are experiencing performance degradation in Care for US customers due to an issue at our provider’s end(AWS). As a result, currently, agents are observing delays in bot response for US region; agents may also see latency in other modules in Care.
We are actively tracking the progress with AWS, and we will keep you updated when more info is available.
AWS status page link - https://health.aws.amazon.com/health/status
Sep 28, 13:05 CDT

Sep 27, 2022

No incidents reported.

Sep 26, 2022

[Flow] Bots response slowness in all type of projects

Resolved - This incident has been resolved.
Sep 26, 11:45 CDT

Monitoring - On further analysis, we found that it was beyond projects with multilingual models and affected all types of projects.
We confirm that the services have been restored and are working as expected now.
We are actively monitoring the situation and will provide another update soon.
Sep 26, 10:41 CDT

Investigating - We are observing the issue further and investigating it; We will keep you updated on the progress.
Sep 26, 10:18 CDT

Monitoring - We want to inform you about an incident in Flow that occurred between 09:03 AM CST to 09:43 AM CST, 26 September.
During the incident, we observed degradation in bot performance(latency in responses) for the projects using multilingual models.
Khoros engineering team has resolved the issue and confirmed that everything is working as expected.
We will continue to monitor the situation further and update you accordingly.
Sep 26, 10:03 CDT

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

[Khoros - Community] - Some Communities in US Region not reachable

Resolved - This incident has been resolved.
Sep 16, 15:58 CDT

Monitoring - All the affected Communities are back up. We are doing a thorough sanity check and monitoring the situation closely.
Sep 16, 15:25 CDT

Identified - The issue has been identified, and we are working on bringing back the Communities online. We will provide an update as soon as we have additional information.
Sep 16, 14:52 CDT

Investigating - We are currently facing an outage for some of our Communities in the US region. We have started our investigation on this, and we shall keep you posted on our progress.
Sep 16, 14:24 CDT

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.

Sep 10, 2022

No incidents reported.

Sep 9, 2022

No incidents reported.

Sep 8, 2022

No incidents reported.

Sep 7, 2022

[Marketing] Failure with Twitter Search API

Resolved - This incident has been resolved.
Sep 7, 15:06 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 7, 14:14 CDT

Investigating - We are experiencing failures related to Tweets ingestion within Marketing. As a result, agents may observe Tweets ingestion is impacted under the Experience & Intelligence module, including custom searches in Social Inbox.
We have partnered with the Twitter team to investigate the issue, and we will update you on the progress when we have more information available.
Sep 7, 10:07 CDT

Sep 6, 2022

No incidents reported.

Sep 5, 2022

[Flow-WebWidget Integration] Unable to upload image/file

Resolved - This incident has been resolved.
Sep 5, 05:41 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 5, 04:50 CDT

Investigating - We are experiencing an issue with WebWidget Integration within Flow. As a result, agents are unable to upload images/files using Flow WebWidget.
We are actively investigating the issue and will keep you updated on the progress.
Sep 5, 03:53 CDT

Sep 4, 2022

No incidents reported.

Sep 3, 2022

No incidents reported.

Sep 2, 2022

No incidents reported.

Sep 1, 2022

No incidents reported.