Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Engagement Manager Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2022

[Marketing-Analytics] Ingestion delay in Ads data

Resolved - This incident stands resolved now.
Jan 26, 07:49 CST

Monitoring - We confirm the backfill process completion for 24th & 25th Jan, and data is available now as expected. We will continue to monitor the situation further and provide another update soon.
Jan 26, 07:31 CST

Identified - Our team is working on the backfill process, and ETA would be around 17 hours. We will provide further updates once the backfill process is completed.
Jan 25, 12:51 CST

Investigating - We have identified an issue with Analytics where Ads data did not ingest since 24th Jan 2022. As a result, agents will not have up-to-date Ads metrics for analysis/reporting purposes.
Our team is actively working on the backfill process, and ETA would be 17 hours. We will provide another update once backfill process is completed.
Jan 25, 12:28 CST

[Marketing-Social Inbox] Issue with dismissing/closing inbox items

Resolved - This incident has been resolved.
Jan 26, 06:10 CST

Investigating - We are experiencing an issue with Social Inbox in Marketing. As a result, agents find dismissed or closed items are not disappearing from streams/topic queues until manually refreshed the page.
We are actively investigating the issue, and we will keep you updated on the progress.
Jan 25, 10:14 CST

Jan 25, 2022

Jan 24, 2022

No incidents reported.

Jan 23, 2022

[Khoros Marketing] Scheduled Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 23, 23:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:30 CST

Scheduled - Khoros will start scheduled database maintenance for Experiences, Intelligence at 10:30 PM CST and it may last for 1 hour. Customers may face difficulty in logging in to these platforms.
Jan 23, 21:55 CST

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

[Care] Performance degradation for US customers

Resolved - This incident stands resolved.
Jan 12, 13:34 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 12, 12:46 CST

Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Jan 12, 12:05 CST

Investigating - We are experiencing performance degradation with Care for US-based customers. As a result, agents observe delays in content ingestion for all social channels.
We are actively investigating the issue, and we will keep you updated on the progress.
Jan 12, 11:30 CST

Jan 11, 2022

No incidents reported.

Jan 10, 2022

[ Khoros Marketing ] : Scheduled maintenance for DB

Resolved - The database maintenance activity has been completed.
Jan 10, 00:34 CST

Investigating - Khoros will start scheduled DB maintenance for Experiences, Intelligence and Spotlight at 8:30 PM PST and it may last for 2 hours. Customers may face difficulty in logging in to these platforms.
Jan 9, 22:02 CST

Jan 9, 2022

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.

Jan 2, 2022

No incidents reported.

Jan 1, 2022

No incidents reported.

Dec 31, 2021

No incidents reported.

Dec 30, 2021

No incidents reported.

Dec 29, 2021

No incidents reported.

Dec 28, 2021

No incidents reported.

Dec 27, 2021

No incidents reported.