Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

AMER & APAC Community Datacenter Operational

Community Analytics Operational

CDN Operational

Community Mail Operational

AWS US Community Hosting Operational

AWS CDN (CloudFront) Operational

AWS EU Community Hosting Operational

Khoros Care Operational

AMER & APAC CARE Datacenter Operational

EMEA CARE Datacenter Operational

CARE Analytics Operational

Facebook API Operational

Twitter API Operational

Other APIs Operational

AMER CARE CRM Connector Operational

EMEA CARE CRM Connector Operational

Stage CARE CRM Connector Operational

CARE and Community Integration Operational

WeChat Operational

WhatsApp Operational

Secure Verification Operational

Khoros Marketing Operational

Social Marketing - Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Marketing Mobile Apps Operational

Social Marketing Account Administration Operational

Social Marketing Analytics Operational

Social Marketing Approvals Operational

Social Marketing Publishing Operational

Social Marketing Social Inbox Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

JX Communities Operational

JX Bunchball Operational

JX Phoenix (PHX) Datacenter Operational

JX Streamonce Operational

JX Cloud Analytics Operational

JX Cloud Search Operational

JX Rewards Operational

JX Video Operational

JX Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 12, 2021

[Calendar & Approvals] Performance issue with Calendar & Approvals

Resolved - This incident stands resolved now. Please feel free to reach out to the Khoros Support team if you need any assistance.
May 12, 14:27 CDT

Monitoring - Our engineering team has resolved the issue, and now services are back to normal; we have verified a couple of customers, and it is working fine. We are closely monitoring the system, and we will share an update soon.
May 12, 13:51 CDT

Investigating - We are experiencing an issue with Calendar and Approvals; as a result, you may face a problem with data in the calendar and while doing approvals.
Our team is working towards the resolution, and we will keep you updated on the progress.
May 12, 13:32 CDT

[Khoros-CRM] Salesforce intermittently available due to Salesforce service outage

Resolved - This incident stands resolved now.
May 12, 03:54 CDT

Identified - Salesforce is currently experiencing a partial outage that may impact CRM integrations and the case portal. We are closely monitoring https://status.salesforce.com/, which appears to be down, as well as other salesforce support resources.
May 11, 16:43 CDT

May 11, 2021

May 10, 2021

[Khoros-Community] Studio Publishing issues for EU Communities

Resolved - This incident has been resolved.
May 10, 19:08 CDT

Investigating - We are aware of reports of studio self-publishing (SSP) failing to queue changes for production on European communities and are currently investigating.
May 10, 17:31 CDT

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

[Marketing-Analytics] Issue with promotional metrics

Resolved - The functionality is back to normal, and we are resolving this incident now. Please feel free to reach out to the Khoros Support team if you need any assistance.
Apr 30, 15:21 CDT

Monitoring - Our team has deployed the fix. Now the data update is in progress, which may take 3 hours to be available as normal. We are closely monitoring the progress, and we will keep you posted when we have an update.
Apr 30, 12:32 CDT

Update - As we progressed with the investigation, we identified that the issue would temporarily affect all promotion metric updates.
We are closely working on the issue, and we will keep you updated with the status.
Apr 30, 11:36 CDT

Identified - Our engineering team has identified an issue with LinkedIn promotion metadata; as a result, users may see latency in all LinkedIn ads metric updates.
Our team is working towards the resolution. We will keep you updated with progress when we have an update.
Apr 30, 11:23 CDT

[Marketing] Instagram DMs with image/video fails to load in Inbox

Resolved - We have validated the resolution and confirm that new images/videos are loading fine. The older media may take some time to populate, which is expected behavior in this scenario.
We are resolving this incident now. As always, please feel free to reach out to the Khoros Support team if you need any assistance.
Apr 30, 10:29 CDT

Update - We have validated the resolution and confirm that new images/videos are loading fine. The older media may take some time to populate, which is expected behavior in this scenario.
We are resolving this incident now. As always, please feel free to reach out to the Khoros Support team if you need any assistance.
Apr 30, 10:28 CDT

Monitoring - The Facebook team has implemented a fix for the issue and we are currently monitoring the application. We will keep you updated on further information as available.
Apr 29, 16:38 CDT

Identified - The Facebook team found the issue and working towards the fix. We will keep you posted with the status when we get progress from the Facebook team.
Apr 29, 13:53 CDT

Update - We are continuing to investigate the issue with the Facebook Support team and will keep you updated on the progress.
Apr 28, 15:32 CDT

Investigating - We have observed that Instagram DMs with images or videos appear as ‘Show Media’ in Inbox DM streams but don’t display the media. Our Engineering team is currently investigating this issue with the Facebook support team. We will keep you updated further.
Apr 27, 16:12 CDT

Apr 29, 2021

[Marketing - Inbox] Issue while loading streams

Resolved - The backfill process has been completed.
Apr 29, 19:49 CDT

Update - We are actively monitoring the data backfill process, and we will keep you updated with the progress when it completes.
Apr 29, 13:16 CDT

Monitoring - Our engineering team has resolved the issue and confirms that streams are loading fine now. However, there may be a delay in data loading; we are working on backfill and update you when we have more info.
Apr 29, 12:20 CDT

Update - Our engineering is still working on the issue, and we will keep you updated further.
Apr 29, 11:46 CDT

Identified - We have identified an issue where streams are failing to load or new items are not ingesting. Our engineers are aware of this issue and are actively working on a solution. We will update you once we have any further details.
Apr 29, 11:17 CDT

Apr 28, 2021

Apr 27, 2021

[Marketing]Performance degradation in Instagram sourcing

Resolved - This incident stands resolved now.
Apr 27, 03:42 CDT

Monitoring - We continue to monitor the progress through the Facebook bug, and we will keep you updated when we see any updates.
Apr 26, 04:45 CDT

Investigating - We observed that IG hashtags, IG Mentioned Media, and IG Tagged media are not getting sourced. The IG APIs which we use to source the data are down and not returning any data.
We are monitoring the bug reported on the Facebook page below and will keep you updated further.
https://developers.facebook.com/support/bugs/307613840758756/
Apr 24, 06:02 CDT

Apr 26, 2021

Apr 25, 2021

No incidents reported.

Apr 24, 2021

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

[Care] Slowness in responding to posts for AMER region

Resolved - Our engineering team confirms that the Care is working fine, and we have also heard back about the resolution from few customers who were affected.
We are resolving this incident now. As always, please feel free to reach out to the Khoros Support team for any assistance.
Apr 16, 09:33 CDT

Monitoring - Our team has resolved the issue, and care is working as expected now. We will continue to monitor the application.
Apr 16, 08:59 CDT

Update - Our team is actively working on the issue, and we will keep you updated further.
Apr 16, 08:50 CDT

Investigating - We are experiencing a performance degradation issue with Care for US customers; as a result, agents may not be able to respond to customer posts.
Our Engineering team is working on the issue. We will keep you updated further.
Apr 16, 08:18 CDT

Apr 15, 2021

[Khoros-Care] Slowness while responding to posts

Resolved - This incident has been resolved.
Apr 15, 18:37 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 17:25 CDT

Update - We are continuing to investigate this issue.
Apr 15, 17:00 CDT

Investigating - Care Instances are currently experiencing degraded performance. Agents are unable to respond to customer posts. Our Engineering team is working on the issue on Priority. We shall keep you updated on the progress of the resolution.
Apr 15, 16:27 CDT

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.