Update - A partial fix has been deployed late last night. Now, agents will no longer need to refresh the page however, it may take up to 45 seconds for their screens to update.
Our team will continue to work towards a complete fix and eliminate that delay.
Sep 10, 08:57 PDT
Our team will continue to work towards a complete fix and eliminate that delay.
Sep 10, 08:57 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 7, 09:51 PDT
Sep 7, 09:51 PDT
Investigating - We identified an issue related to care's agent view and browsers not being in focus. We are working on a resolution and deployment.
Sep 6, 14:02 PDT
Sep 6, 14:02 PDT
About This Site
Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.
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Degraded Performance
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Scheduled Maintenance
[EMEA] Khoros Community - Cloud Migration Maintenance
Sep 17, 16:00 - Sep 18, 00:00 PDT
We will have an extended European maintenance window on September 17th to move certain infrastructure pieces to our new public cloud environment. During this window, the following functionality will be unavailable for use:
- SDK
- Studio
- Studio publish
This impacts both stage and production use of the above features. After maintenance has concluded, these features will be available for normal use - and you may notice some performance improvements related to the SDK, Studio, and Studio Publishing.
Maintenance details below:
Region: EMEA
Date: Tuesday, September 17th, 2019
Time: 4pm – 12am PT / 11:59pm – 8am UTC Standard (9/17 – 9/18)
Platform: Khoros Community
Duration: 8 hours
Impact: Studio, Studio Publishing and SDK unavailable
We apologize for the inconvenience, and understand that these upgrades will have a short term impact on customization productivity, but this is a necessary step for improving the customizing and publishing experience going forward. We thank you for your patience and understanding during this time.
If you have any questions or concerns, please contact support@lithium.com.
-The Khoros Team
Posted on Aug 29, 07:14 PDT
- SDK
- Studio
- Studio publish
This impacts both stage and production use of the above features. After maintenance has concluded, these features will be available for normal use - and you may notice some performance improvements related to the SDK, Studio, and Studio Publishing.
Maintenance details below:
Region: EMEA
Date: Tuesday, September 17th, 2019
Time: 4pm – 12am PT / 11:59pm – 8am UTC Standard (9/17 – 9/18)
Platform: Khoros Community
Duration: 8 hours
Impact: Studio, Studio Publishing and SDK unavailable
We apologize for the inconvenience, and understand that these upgrades will have a short term impact on customization productivity, but this is a necessary step for improving the customizing and publishing experience going forward. We thank you for your patience and understanding during this time.
If you have any questions or concerns, please contact support@lithium.com.
-The Khoros Team
Posted on Aug 29, 07:14 PDT