Update - We're continuing to investigate the issue and are running internal tests. We'll keep you updated as we make progress.
Dec 02, 2024 - 18:08 CST
Investigating - Our Engineering team has identified a performance degradation issue with Manage View and are investigating.
We’ll share updates as soon as we have more information.
Dec 02, 2024 - 10:47 CST
Monitoring - The engineering team continued making additional optimizations and expect affected customers to experience improvements in performance.
We will continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information becomes available.
Nov 27, 2024 - 18:26 CST
Update - The engineering team have made additional optimizations and expect affected customers to experience additional improvements in performance. We continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information becomes available.
Nov 26, 2024 - 17:42 CST
Update - The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes.
We will provide further updates as new information is available.
Nov 25, 2024 - 17:41 CST
Update - The engineering team is continuing to work on reducing the performance impact. Over the weekend, we will monitor the system closely to maintain stability and evaluate the effectiveness of the implemented changes. An update on progress and the overall performance will be shared on Monday, November 25, 2024.
Nov 22, 2024 - 17:21 CST
Update - Our teams have been implementing a series of improvements and have reduced the impact from yesterday. Work will continue to further reduce performance impact over the next 24 hours, at which time we will issue another update.
Nov 21, 2024 - 17:15 CST
Identified - Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs.
Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.
Nov 20, 2024 - 19:20 CST
Investigating - We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns.
We are actively investigating it, and we will keep you updated as we have more information available.
Nov 20, 2024 - 17:06 CST