Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Engagement Manager Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

[Care-Twitter] Unable to respond to Twitter DMs

Resolved - This incident has been resolved.
Aug 12, 13:28 CDT

Monitoring - We are observing recovery and seeing responses are going successful. We will continue to monitor the situation and provide further updates accordingly.
Aug 12, 05:58 CDT

Update - We continue to investigate the issue, and we will keep you updated on the progress.
Aug 11, 17:56 CDT

Update - We are partnering with Twitter contact to investigate the issue, and we will keep you posted when we hear back from Twitter team.
Aug 11, 14:30 CDT

Investigating - We are observing failure in responding to Twitter DMs(private messages) via Care. We are actively investigating the issue and will keep you updated on the progress.
Aug 11, 13:56 CDT

Aug 11, 2022

[Care-Manage View & Agent View] Failure to load TikTok messages

Resolved - This incident has been resolved.
Aug 11, 16:06 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 11, 15:41 CDT

Update - We are actively working towards the resolution and will update you when more information is available.
Aug 11, 12:48 CDT

Update - We continue to work towards the resolution and will keep you updated on the progress.
Aug 11, 11:56 CDT

Identified - We have identified an issue related to Agent & Manage View in Care where TikTok conversations are not loading, and agents are not able to manage TikTok conversations.
We are actively working towards the resolution and will keep you updated on the progress.
Aug 11, 11:23 CDT

Aug 10, 2022

[Marketing-Analytics] Unable to modify date range for dashboards

Resolved - This incident has been resolved.
Aug 10, 08:12 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 10, 07:43 CDT

Update - We continue investigating the issue and will keep you updated on the progress when more information is available.
Aug 10, 06:56 CDT

Investigating - We are experiencing an issue with Analytics in Marketing while changing the date range for dashboards. We are actively investigating the issue and will keep you updated on the progress.
Aug 10, 06:21 CDT

Aug 9, 2022

No incidents reported.

Aug 8, 2022

[CXI - User Sign-In] Unable to access CXI via SSO

Resolved - This incident has been resolved.
Aug 8, 11:51 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 8, 11:14 CDT

Identified - We have identified an issue with CX Insights(CXI). As a result, agents who use the SSO login path are unable to access CXI.
We are actively working towards the resolution and will keep you updated on the progress when more information is available.
Aug 8, 09:13 CDT

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

[Marketing - Analytics] Facebook Follower Count Error

Resolved - This incident has been resolved.
Aug 5, 12:36 CDT

Monitoring - Our investigation has uncovered an issue with the data passed by Meta regarding Follower numbers for Classic Pages. Meta team seems to have resolved the issue at this time. We will continue to monitor the situation and provide another update soon.
Aug 5, 11:37 CDT

Update - We continue to investigate the issue, and we will keep you updated on the progress.
Aug 4, 17:37 CDT

Investigating - We become aware of an issue with Facebook Follower data, causing Analytics to show a sharp drop in Followers to authenticated Facebook Pages occurring on 29th July. We are investigating the source of this problem, as the corresponding Pages do not show a follower drop natively.
Aug 4, 16:07 CDT

Aug 4, 2022

[Flow-360Dialog WhatsApp] Degradation in Bot replies

Resolved - This incident has been resolved.
Aug 4, 11:35 CDT

Monitoring - 360Dialog team has resolved the issue, and we confirm that the affected services are working as expected now. We will continue to monitor the situation and provide another update soon.
Aug 4, 10:48 CDT

Investigating - We have observed that 360Dialog is experiencing degraded performance, which might affect bot replies delivery.
We are partnering with the 360Dialog team and will update you on the progress when more information is available.
Aug 4, 10:32 CDT

Aug 3, 2022

No incidents reported.

Aug 2, 2022

[Khoros Marketing] - Daily Post Summary Exports failing to generate

Resolved - This incident has been resolved.
Aug 2, 12:34 CDT

Identified - We confirm that export is working fine now with all fields except 'Post Shares (Reels)' & 'Post Video Plays (Reels)' for Instagram, so we recommend you exclude these fields for generating a successful export.
We are actively working further and will keep you updated on the progress when more information is available.
Aug 2, 08:57 CDT

Update - We continue investigating the issue and will keep you updated on the progress when more information is available.
Aug 2, 03:45 CDT

Investigating - Daily Post Summary Exports are failing across all the accounts. Our engineering team is currently investigating this.
Aug 1, 15:28 CDT

[Flow & Care] Unable to access Flow, Manage View & Analytics

Resolved - This incident has been resolved.
Aug 2, 12:06 CDT

Monitoring - Our engineering team has resolved the underlying issue, and we confirm that affected modules are accessible now and are seeing the performance recovery.
We will continue to monitor the situation and provide another update soon.

As part of this incident, below products/modules were impacted:
1. Flow
2. Analytics & Manage View under Care for EU customers
Aug 2, 11:30 CDT

Update - As we further investigated, we found that Manage View(Engagement Manager) is also inaccessible in Care for EU customers.
We are actively working towards the resolution and will keep you updated on the progress.
Aug 2, 11:01 CDT

Identified - We have identified an infra issue with Flow system. As a result, agents are unable to access Flow.
We are actively working towards the resolution. We will provide an update as soon as we have more information.
Aug 2, 10:27 CDT

Aug 1, 2022

[Community-Analytics] Unavailability for NA region

Resolved - This Incident has been resolved.
Aug 1, 03:34 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Aug 1, 02:22 CDT

Identified - We have identified an infrastructure issue due to which Community Analytics is inaccessible for the NA region.
We are actively working towards the resolution and will keep you updated on the progress.
Aug 1, 00:23 CDT

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

[Marketing] Unable to access Marketing

Resolved - This incident has been resolved.
Jul 26, 05:06 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jul 26, 03:45 CDT

Investigating - We are experiencing an issue with Marketing. As a result, agents may not be able to log in to Marketing or see latency in loading the pages.
We are actively investigating the issue and will keep you updated on the progress.
Jul 26, 03:33 CDT

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.

Jul 23, 2022

No incidents reported.

Jul 22, 2022

No incidents reported.

Jul 21, 2022

[Community-Developer Docs] Authorization/Access issues

Resolved - This incident has been resolved.
Jul 21, 13:01 CDT

Update - We continue to work towards the resolution and will keep you updated on the progress when more info is available.
Jul 19, 13:15 CDT

Update - Our team is working to develop the solution. You may expect the resolution by next week, and we will update you accordingly.
Jul 15, 14:26 CDT

Identified - We have identified the issue, and our team is working to develop the solution. You may expect the resolution by next week, and we will provide an update as soon as we have more information.
Jul 15, 11:57 CDT

Update - We continue to investigate the issue, and we will keep you updated on the progress.
Jul 14, 12:58 CDT

Investigating - We are aware of the issue wherein some users are facing problems while accessing the Community developer project. As a result, reference documentation and developer guides will be inaccessible.

We are investigating the issue and will keep you updated on the progress.
Jul 14, 10:45 CDT

Jul 20, 2022

[Khoros Care]: Issue with Agent states information

Resolved - This incident has been resolved.
Jul 20, 16:25 CDT

Update - Agent States information was not flowing properly in Care. A fix has been deployed by our engineering team and we are currently monitoring the situation.
Jul 20, 15:01 CDT

Monitoring - Agent States information was not flowing properly in Care. A fix has been deployed by our engineering team and we are currently monitoring the situation.
Jul 20, 14:59 CDT

[Marketing - Intelligence] Database Maintenance for Spotlight

Completed - The scheduled maintenance has been completed.
Jul 20, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:00 CDT

Scheduled - This is a notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: DB upgrade for Spotlight module under Intelligence.

Impact: Spotlight module will not be available during the window.

Schedule: July 20, 12:00 AM PDT - July 20, 01:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jul 20, 01:55 CDT

Jul 19, 2022

[Khoros Community/Atlas] Performance degradation

Resolved - This incident has been resolved.
Jul 19, 10:20 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jul 19, 09:49 CDT

Identified - We have identified an issue with Khoros Community(https://community.khoros.com/). As a result, you may observe latency while trying to access Khoros Community.
We are actively working towards the resolution, and we will keep you updated on the progress.
Jul 19, 09:24 CDT

Jul 18, 2022

No incidents reported.

Jul 17, 2022

No incidents reported.

Jul 16, 2022

[Flow] Performance degradation

Resolved - This incident stands resolved now.
Jul 16, 22:21 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jul 16, 22:12 CDT

Identified - We have identified an issue with one of the core components for Flow. As a result, some issues might be observed while accessing the Flow Platform.
We are actively investigating the issue and will keep you updated on the progress.
Jul 16, 21:59 CDT