Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

[Care] Manage View tab was not loading for customers in APAC Region

Resolved - This incident has been resolved.
Mar 12, 11:52 CDT

Monitoring - We were experiencing an issue with Care where the Manage View tab was not loading for users hosted in the APAC region.
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 10, 22:04 CDT

Mar 11, 2025

[Care, Marketing, Flow - X/Twitter API] Disruption in X API

Resolved - This issue has been resolved by X/Twitter team.
Mar 11, 04:43 CDT

Monitoring - We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

We are tracking the progress on the X status page and will keep you updated.
X statuspage link: https://docs.x.com/incidents
Mar 10, 12:15 CDT

Investigating - We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

We are tracking the progress on the X status page and will keep you updated.
X statuspage link: https://docs.x.com/incidents
Mar 10, 12:14 CDT

Mar 10, 2025

[Care] Infra maintenance for Manage View for APAC region

Completed - The scheduled maintenance has been completed.
Mar 10, 11:21 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for APAC region.

Impact: During this maintenance, users who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Mar 10th, 09:00 AM PDT - Mar 10th, 10:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 6, 05:56 CST

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

[Care] Unable to access Care via SAML login flow

Resolved - This incident has been resolved. This issue affected only a subset of customers using the SAML login flow.
Mar 5, 21:54 CST

Update - We are continuing to monitor for any further issues.
Mar 5, 21:46 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 5, 18:19 CST

Update - The resolution steps are in progress, and we have observed significant improvements in login for affected users.
Further, we will keep you updated as the steps are completed.
Mar 5, 17:16 CST

Update - We continue to work on the resolution, and we will update as soon we have an update.
Mar 5, 16:09 CST

Update - We continue to work toward the resolution and will keep you updated on the progress as we have more information.
Mar 5, 15:16 CST

Identified - We have identified an issue with the SAML login flow in Care. As a result, users using SAML flow will not be able to access the Care platform; however, it will not affect logged-in users.
We are actively working towards the resolution and will keep you updated.
Mar 5, 14:39 CST

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025

No incidents reported.

Feb 27, 2025

No incidents reported.

Feb 26, 2025

No incidents reported.

Feb 25, 2025

No incidents reported.

Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

No incidents reported.

Feb 18, 2025

[Care] Performance Degradation in Care for Subset of Customers in the APAC Region

Resolved - This incident has been resolved.
Feb 18, 00:25 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Feb 17, 21:36 CST

Identified - Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.
Feb 17, 19:23 CST

Investigating - We are experiencing performance degradation with Care, which affects a subset of customers in the APAC region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue, and we will keep you updated on the progress.
Feb 17, 18:49 CST

Feb 17, 2025

Feb 16, 2025

No incidents reported.