Khoros Status

Apr 18, 2026

No incidents reported today.

Apr 17, 2026

[APAC] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 17, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:00 CDT

Scheduled - No downtime is expected, and all services will remain operational throughout this period.
Apr 17, 07:48 CDT

Scheduled Maintenance: Khoros Marketing [AMER]

Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be conducting a routine infrastructure optimization on our data cluster to improve long-term resource efficiency.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 17, 03:00 CDT

[AMER] Scheduled Maintenance — Khoros Community Platform

Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:01 CDT

Scheduled - We are performing a routine infrastructure maintenance activity. No customer impact or downtime is expected.

We will update this page once the maintenance is complete.
Apr 16, 07:16 CDT

Apr 16, 2026

[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward

Resolved - The Flow Analytics dashboards are now functioning normally and displaying data as expected. However, due to the complexity of the backfill process, restoring historical data will continue to be tracked on a per-customer basis through support tickets. If you have any questions or concerns about your Flow Analytics dashboards, please don’t hesitate to reach out to our Support team.
Apr 16, 22:23 CDT

Update - We have encountered some technical challenges during the backfill process, which is causing it to take longer than expected.

We are actively working to resolve these challenges and will keep you informed as we make progress. We apologize for any inconvenience this may have caused to your reporting workflows.
Apr 16, 00:54 CDT

Update - Our Development team is still working on backfilling the missing analytics data.

We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
Apr 15, 02:24 CDT

Update - Our Development team is actively working on backfilling the missing analytics data.

We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
Apr 13, 22:31 CDT

Identified - The root cause for the Flow Analytics dashboards not showing data from 2026-04-08 onward was identified and fixed. We are currently backfilling the missing data for the dashboards.
Apr 13, 01:23 CDT

Investigating - We are currently investigating the Flow Analytics dashboards not showing data from 2026-04-08 onward
Apr 9, 10:43 CDT

[EMEA] Scheduled Maintenance — Flow.ai Platform

Completed - The scheduled maintenance has been completed.
Apr 16, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 CDT

Scheduled - We will be performing scheduled maintenance on our Flow.ai platform infrastructure in the EMEA region. During this window, we will be updating backup retention configuration to optimize storage resources.

No downtime is expected. This is a configuration-only change — all existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 16, 00:47 CDT

[APAC] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:45 CDT

Scheduled - We are performing a routine infrastructure optimization in APAC, conducted within the region's defined maintenance window. No downtime is expected. Some users may experience brief slowness during the maintenance window.
Apr 16, 11:22 CDT

[APAC] Scheduled Maintenance — Khoros Care

Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 CDT

Scheduled - We are performing a routine database maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected. Some users may experience brief slowness during the maintenance window.
Apr 16, 10:48 CDT

Scheduled Maintenance: Khoros Care [AMER]

Completed - The scheduled maintenance has been completed.
Apr 16, 06:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:01 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window.
No production, staging, or QA downtime is expected
Apr 15, 21:30 CDT

Routine Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 CDT

Scheduled - We are performing a routine infrastructure optimization in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Apr 15, 15:46 CDT

Apr 15, 2026

[APAC] Scheduled Maintenance — Khoros Care

Completed - The scheduled maintenance has been completed.
Apr 15, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:15 CDT

Scheduled - We are performing a routine database maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected. Some users may experience brief slowness during the maintenance window.
Apr 15, 12:59 CDT

Apr 14, 2026

Routine Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Apr 14, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:00 CDT

Scheduled - We are performing a routine maintenance activity in EU, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational. We will take down the old cluster.
Apr 14, 14:33 CDT

Apr 13, 2026

[EMEA] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 13, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 18:00 CDT

Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the EMEA region. During this window, we will be provisioning new storage resources to support classic community images.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 13, 05:36 CDT

[Khoros Community Classic] 403 Forbidden Error

Resolved - This incident has been resolved.
Apr 13, 00:33 CDT

Monitoring - We have identified the issue and applied a fix, we are monitoring the communities
Apr 10, 12:56 CDT

Investigating - We are currently investigating multiple reports about "403 Forbidden" errors when attempting to access the community. We still are gauging the impact whether it affects all regions or only US.
Apr 10, 12:40 CDT

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

Khoros Care: Scheduled Maintenance [AMER]

Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. Service degradation and intermittent downtime are expected during pod migrations. The migration is performed in batches to minimize impact.
Apr 9, 21:36 CDT

Apr 9, 2026

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:30 CDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 9, 03:41 CDT

Apr 8, 2026

[AMER] Scheduled Maintenance — Khoros Community Platform

Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 03:00 CDT

Scheduled - We are performing a routine infrastructure maintenance activity. No customer impact or downtime is expected.

We will update this page once the maintenance is complete.
Apr 8, 01:05 CDT

Apr 7, 2026

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 CDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 7, 03:01 CDT

Scheduled Maintenance: Khoros Marketing [AMER]

Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:00 CDT

Scheduled - We will be performing routine maintenance during our AMER maintenance window.

During this time, Aurora MySQL clusters supporting Marketing Production will be upgraded.
Customers may experience **brief intermittent downtime (up to ~5–10 minutes per cluster)** during switchover activities.

We are performing this work in a phased manner to minimize impact.
Apr 6, 21:32 CDT

Apr 6, 2026

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Completed - The scheduled maintenance has been completed.
Apr 6, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 03:00 CDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 6, 02:24 CDT

Apr 5, 2026

[AMER] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 5, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the AMER region. During this window, we will be provisioning new storage resources to support classic community images.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 4, 04:43 CDT

Apr 4, 2026

[EMEA] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 4, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 18:00 CDT

Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the EMEA region. During this window, we will be provisioning new storage resources to support classic community images.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 4, 04:40 CDT

[APAC] Scheduled Maintenance — Community Platform

Completed - The scheduled maintenance has been completed.
Apr 4, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 11:00 CDT

Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the APAC region. During this window, we will be provisioning additional storage resources to support community content.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 4, 04:35 CDT

[AMER] Community posts are not being ingested into Care

Resolved - We have confirmed that no further issues were detected during our monitoring. This incident has been resolved.
Apr 4, 00:13 CDT

Monitoring - The backfill has been finished. We are monitoring the situation for any residual issues.
Apr 3, 15:33 CDT

Identified - The fix was implemented, and we can see the new posts are being ingested. We are yet to see if the auto-reconciliation process will resolve the past problems, or if there will be a need for a separate backfill.
Apr 2, 14:53 CDT

Investigating - We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities
Apr 2, 12:03 CDT

Apr 3, 2026

[EMEA] Routine maintenance is scheduled for Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 3, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 18:00 CDT

Scheduled - We will be performing routine scheduled maintenance in the EMEA region as part of ongoing infrastructure optimization. No service impact is expected during this maintenance window.
Apr 3, 06:04 CDT

[Scheduled Maintenance] Khoros Marketing in AMER

Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 03:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER for SPREDFAST environments, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational throughout this period.
Apr 3, 02:34 CDT

Apr 2, 2026

Some Khoros Community instances are down with error 500

Resolved - The incident has been resolved.
Apr 2, 21:19 CDT

Update - We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.
Apr 2, 16:27 CDT

Update - We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.
Apr 2, 09:19 CDT

Monitoring - A fix has been implemented for the issue affecting Khoros Community instances that were returning 500 errors. We are currently monitoring the systems to ensure stability and full recovery.

Thank you for your continued patience. We will share further updates as they become available.
Apr 1, 21:02 CDT

Identified - We have identified the issue affecting some Khoros Community instances resulting in 500 errors. Our engineering team is actively working on implementing a fix.

We will continue to provide updates as more information becomes available. Thank you for your patience.
Apr 1, 19:53 CDT

Investigating - We are currently investigating the issues with some of the Khoros Community instances being down with 500 error.
Apr 1, 19:16 CDT

[Scheduled Maintenance] Khoros Community in AMER

Completed - The scheduled maintenance has been completed.
Apr 2, 07:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:45 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window.

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Apr 2, 03:43 CDT

[Scheduled Maintenance] Khoros Marketing in AMER

Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:00 CDT

Scheduled - Routine maintenance is scheduled for the AMER region during its defined maintenance window.

No downtime is expected, and all services will remain operational throughout this period.
Apr 2, 02:22 CDT

Apr 1, 2026

[AMER] - Scheduled maintenance activity

Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 03:00 CDT

Scheduled - We are performing routine maintenance for Khoros marketing in the AMER Region.

No downtime is expected, and all services will remain operational throughout this period.
Mar 31, 23:59 CDT

Mar 31, 2026

[Scheduled Maintenance] Khoros Marketing in AMER

Completed - The scheduled maintenance has been completed.
Mar 31, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 04:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational throughout this period.
Mar 31, 03:01 CDT

Mar 30, 2026

[EMEA] Analytics data not updated

Resolved - This incident has been resolved.
Mar 30, 23:34 CDT

Update - The missing historical dates have now been backfilled and restored, and Community Analytics is back on its normal refresh cadence. Because Community Analytics reports in UTC and refreshes on a delay, the most recent date may still be within the normal processing window before it appears. We continue monitoring the situation.
Mar 30, 18:58 CDT

Update - We have completed the backfill, and the data for March 28th is expected to be completed in time. We continue to monitor the situation
Mar 29, 08:21 CDT

Update - We have improved the speed of backfills, and expect to catch up on the remaining backfills over the next 2 days
Mar 28, 15:12 CDT

Update - The backfill for the 22nd has completed, and the remaining days are in progress.
Mar 27, 19:09 CDT

Update - The backfill for the 20th and 21st has completed, and the 22nd is in progress.
Mar 27, 12:01 CDT

Update - The backfill for the 18th encountered issues and we are working on resolving this. The backfill for the 19th has completed, and the 20th is in progress.
Mar 26, 16:18 CDT

Update - Backfill for 17th March has been completed. The backfill for the 18th is now in progress.
Mar 25, 07:59 CDT

Update - Our Infrastructure team have resolved the issue, and the backfills for the 17th onwards are proceeding.
Mar 24, 17:57 CDT

Update - Our Infrastructure team are investigating and fixing an issue with the backfill for 17th and 18th. The backfilling efforts will resume shortly.
Mar 24, 17:42 CDT

Update - Backfill for 16th March has been completed. The backfill for the 17th is now in progress.
Mar 24, 07:18 CDT

Update - Backfill for 15th March has been completed. The backfill for the 16th is now commencing.
Mar 23, 17:20 CDT

Update - Backfill for 16th March is under progress. We will share another update once processing and validation have been completed.
Mar 22, 20:48 CDT

Update - Backfill for March 15th for the affected region is completed.
We are continuing the backfill for March 16th, and we will share another update once processing and validation have been completed
Mar 22, 10:06 CDT

Update - Backfill for March 15th for the affected EU data is completed.
Mar 20, 14:58 CDT

Update - Backfill for March 14th for the affected EU data is completed.
We are continuing the backfill for March 15th, and we will share another update once processing and validation have been completed.
Mar 20, 05:48 CDT

Update - Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Mar 20, 05:00 CDT

Update - Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Mar 19, 18:50 CDT

Monitoring - Backfill processing for the affected EU data is still in progress. Based on current progress, we expect the remaining data to be fully ingested by March 19 morning UTC, with a final confirmation to follow once validation is complete.
Mar 18, 19:22 CDT

Update - Backfilling of data is in progress for the 9th and the jobs continue to run as expected.
Mar 17, 19:50 CDT

Identified - Backfill processing is currently underway.
Mar 17, 05:34 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 05:07 CDT

Update - We have identified the analytics data population issue, and our teams applied a fix. Backfill processing is currently underway. We will share further updates as they become available.
Mar 17, 05:07 CDT

Identified - We have identified the issue and are in the process of developing a fix for the same.
Mar 16, 20:36 CDT

Update - We are continuing to investigate this issue.
Mar 16, 05:16 CDT

Investigating - We are currently investigating an issue that is affecting analytics data for EMEA Communities. Data have not been populated since the 14th of March.
Our infrastructure team is working on this with Urgent priority.
Mar 16, 05:15 CDT

[Scheduled Maintenance] Khoros Care in APAC

Completed - The scheduled maintenance has been completed.
Mar 30, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 11:00 CDT

Scheduled - We are performing a scheduled maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected during the maintenance window.
Mar 30, 01:34 CDT

[Scheduled Maintenance] Khoros Care in AMER

Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. Service degradation and intermittent downtime are expected during pod migrations. The migration is performed in batches to minimize impact.
Mar 30, 00:58 CDT

Mar 29, 2026

Mar 28, 2026

Scheduled Maintenance - EU Hosted Care

Completed - The scheduled maintenance has been completed.
Mar 28, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 18:00 CDT

Scheduled - We have a scheduled maintenance planned during the EMEA Maintenance Window for Khoros Care EU customers. The expected downtime is around 10 minutes. We appreciate your understanding.
Mar 28, 02:50 CDT

Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error

Resolved - All communities are now online. Thank you for your patience
Mar 28, 10:51 CDT

Update - Most communities are online, and our Infrastructure team continue to invesitgate the remaining issues.
Mar 28, 00:39 CDT

Identified - We have identified the cause of the 502 bad gateway errors on Staging environments, and we are rolling out fixes for each of the environments now.
Mar 27, 16:53 CDT

Investigating - We are currently investigating reports of Admin panel innaccessible due to 502 bad gateway errors on Staging environments
Mar 27, 11:19 CDT

[Care] Scheduled maintenance in AMER region

Completed - The scheduled maintenance has been completed.
Mar 28, 07:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 03:01 CDT

Scheduled - We will be performing scheduled maintenance in the AMER region during the designated maintenance window.

During this time, some services may experience intermittent disruption or brief periods of downtime. We are carrying out the work in stages to minimize impact.

We will continue to monitor the maintenance and provide updates as needed.
Mar 27, 20:01 CDT

Scheduled Maintenance - Khoros Marketing - AMER

Completed - The scheduled maintenance has been completed.
Mar 28, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 05:00 CDT

Scheduled - We are performing routine maintenance for Khoros marketing in the AMER Region.

No downtime is expected, and all services will remain operational throughout this period.
Mar 28, 04:14 CDT

[AMER] Khoros Communities Planned Maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 03:00 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Mar 27, 12:24 CDT

Mar 27, 2026

Mar 26, 2026

Khoros Care: Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window.

StatefulSet pods with persistent storage (27 cross-AZ PVCs) will be migrated via rolling deletes, which requires brief downtime per pod as each is terminated and recreated in the target AZ. Service degradation and intermittent downtime are expected during pod migrations. The migration is performed in batches to minimize impact.
Mar 25, 22:21 CDT

Mar 25, 2026

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 CDT

Scheduled - We will be performing routine maintenance to optimize our systems and improve efficiency.

No downtime is expected.
All services should remain available during this time.
You may experience brief, minor slowdowns for short periods.
Mar 25, 02:45 CDT

Khoros Care: Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 06:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:01 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window.

StatefulSet pods with persistent storage (27 cross-AZ PVCs) will be migrated via rolling deletes, which requires brief downtime per pod as each is terminated and recreated in the target AZ. Service degradation and intermittent downtime are expected during pod migrations. The migration is performed in batches to minimize impact.
Mar 25, 01:51 CDT

[Khoros Marketing] Routine Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 CDT

Scheduled - We will be performing a routine maintenance on Wednesday, March 25, 2026 during the US Maintenance Window (08:00 - 12:00 UTC).

No downtime, no restart, no failover -- all services remain unaffected.
Mar 25, 00:18 CDT

Scheduled Maintenance: Khoros Care and Khoros Communities

Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. Old legacy AWX database instances will be removed from production accounts. These databases has already been stopped for more than 24 hours and no impact or downtime is expected.
Mar 25, 03:39 CDT

Mar 24, 2026

Delays in Community-to-Care Ingestions

Resolved - This issue has been resolved. We have seen no further issues during our monitoring.
Mar 24, 17:10 CDT

Update - The backfilling has now been completed. We will now monitor this for any further issues
Mar 23, 17:41 CDT

Update - Our Infrastructure team are still working on the missing backfilled data.

We will share another update as soon as processing is complete.
Mar 23, 04:00 CDT

Update - We have identified some data that has not been backfilled, and our Infrastructure team are working on resolving this.
Mar 20, 15:19 CDT

Update - The historical backfill work for the affected ingestion period has finished. New Community-to-Care ingestion should now be operating normally, and missing historical data from the impacted window should be restored where applicable.

Our teams will remain on enhanced monitoring for 24 hours to validate end-to-end behavior before we close this incident.
Mar 19, 22:36 CDT

Update - Data ingestion recovery remains in progress. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region.

We will share another update as soon as processing is complete and final validation has been finished.
Mar 19, 18:53 CDT

Update - Data ingestion recovery is nearing completion. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region. Based on current progress, we expect ingestion to be fully completed by the morning of March 19 UTC, assuming the remaining jobs finish successfully.
Mar 18, 19:15 CDT

Update - Backfilling for the affected dates is still in progress and is progressing successfully.
Mar 17, 19:54 CDT

Update - Monitoring continues as backfilling for the affected dates progresses.
Mar 16, 20:40 CDT

Update - We continue to monitor backfilling for the affected dates.
Mar 16, 04:35 CDT

Update - We are continuing to monitor the ongoing backfilling for the affected dates.
Mar 15, 20:49 CDT

Monitoring - We have introduced a fix for this issue and are now working on backfilling data for the affected dates.
Mar 15, 07:41 CDT

Identified - Our Engineering team are working on a fix for this issue.
Mar 13, 17:52 CDT

Update - We are continuing to investigate the delays affecting Community-to-Care ingestion. Our team is actively reviewing the issue, and the investigation is ongoing. We will share additional updates as soon as more information becomes available.
Mar 13, 06:08 CDT

Update - We are continuing to investigate the delays in Community to Care ingestion. We will provide further updates as soon as they are available.
Mar 12, 18:39 CDT

Investigating - We are currently investigating reports by some customers experiencing delays in Community-to-Care ingestion
Mar 12, 12:31 CDT

[Khoros Care] Maintenance schedule for AMER

Completed - The scheduled maintenance has been completed.
Mar 24, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:00 CDT

Scheduled - Routine maintenance is scheduled for the AMER region during its defined maintenance window. This will affect CARE environments.

No downtime is expected, and all services will remain operational throughout this period.
Mar 24, 04:03 CDT

[Maintenance Request] Scheduled — AWX Database — AMER

Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. AWX database instances will be upgraded from PostgreSQL 13 to PostgreSQL 14 across four production accounts. Brief service interruption of 15–30 minutes per instance is expected during each upgrade. Upgrades are performed sequentially — only one instance is affected at a time. AWX is an internal automation tool; no customer-facing services will be impacted.
Mar 23, 23:26 CDT

Mar 23, 2026

[EMEA] Routine maintenance is scheduled for Khoros Care

Completed - The scheduled maintenance has been completed.
Mar 23, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 CDT

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Mar 23, 03:20 CDT

[EMEA] Routine maintenance is scheduled for Khoros Community

Completed - The scheduled maintenance has been completed.
Mar 23, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:01 CDT

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Mar 23, 03:36 CDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 CDT

Scheduled - We are performing a routine maintenance activity in EU region, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Mar 23, 04:46 CDT

[APAC] Routine maintenance is scheduled for the APAC region

Completed - The scheduled maintenance has been completed.
Mar 23, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 11:00 CDT

Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Mar 23, 03:17 CDT

[AMER] Scheduled maintenance for Khoros Marketing Staging

Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:30 CDT

Scheduled - We are performing a scheduled maintenance activity in the AMER region as part of routine infrastructure optimization within the defined maintenance window.

No production impact is expected. Services will remain available, although brief, intermittent disruptions may occur as workloads are rescheduled during the process.

This activity affects the Khoros Marketing Staging environment
Mar 23, 03:25 CDT

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 CDT

Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Mar 23, 05:18 CDT

Mar 22, 2026

Khoros Flow Service Outage – UI & API Unavailable (All Regions)

Resolved - This incident has been resolved.
Mar 22, 10:02 CDT

Update - We are not observing any further issues at this time. The system remains stable following the applied fix, and we continue to monitor
Mar 21, 12:43 CDT

Update - We have seen no further issues at this time, and we continue to monitor on our end.
Mar 20, 15:08 CDT

Monitoring - A fix has been applied, and the issue should be resolved. We are monitoring the situation.
Mar 20, 04:33 CDT

Identified - The issue has been identified and a fix is being implemented.
Mar 20, 04:03 CDT

Investigating - We are currently investigating this issue.
Mar 20, 02:56 CDT

Mar 21, 2026

Routine maintenance activity in AMER

Completed - The scheduled maintenance has been completed.
Mar 21, 07:40 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 04:40 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Mar 21, 04:37 CDT

Scheduled maintenance - AMER - Staging

Completed - The scheduled maintenance has been completed.
Mar 21, 07:40 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:40 CDT

Scheduled - We are performing a scheduled maintenance activity in the AMER region as part of routine infrastructure optimization within the defined maintenance window.

No production impact is expected. Services will remain available, although brief, intermittent disruptions may occur as workloads are rescheduled during the process.

This activity affects the Khoros Marketing Staging environment
Mar 21, 03:37 CDT

Routine Maintenance - March 21st, 2026 - AMER

Completed - The scheduled maintenance has been completed.
Mar 21, 06:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:30 CDT

Scheduled - Routine maintenance is scheduled for the AMER region. No downtime is expected, and all services will remain operational throughout this period.
Mar 21, 02:27 CDT

Mar 20, 2026

Scheduled Maintenance – Care Platform [EU]

Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 CDT

Scheduled - We will be performing a routine maintenance activity on the Care platform to enhance overall system stability and performance. This work will be carried out in a controlled manner to ensure services continue running smoothly throughout the maintenance window. No downtime is expected. All services will remain fully operational during this maintenance window.
Mar 20, 05:06 CDT

Routine Maintenance - March 19th, 2026 - AMER

Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 CDT

Scheduled - No downtime is expected, and all services will remain operational throughout this period.
Mar 20, 02:30 CDT

Mar 19, 2026

Scheduled Maintenance – Care Platform [EU]

Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 CDT

Scheduled - We will be performing a routine maintenance activity on the Care platform to enhance overall system stability and performance. This work will be carried out in a controlled manner to ensure services continue running smoothly throughout the maintenance window. No downtime is expected. All services will remain fully operational during this maintenance window.
Mar 18, 22:56 CDT

User logins fails with 504 timeout

Resolved - We have observed no further issues through our monitoring. The login issues have been resolved.
Mar 19, 19:10 CDT

Monitoring - The issue has been resolved, service has remained stable since recovery, and we are continuing follow-up work to reduce the risk of recurrence. We apologize for the disruption and will continue to monitor closely.
Mar 18, 19:19 CDT

Investigating - We are observing some errors in the system and are continuing to find and investigate the root cause.
Mar 17, 21:19 CDT

Identified - We have identified an issue with the database entering failover loop, applied mitigation and are observing the system for errors.
Mar 17, 11:11 CDT

Update - We are investigating reports of users being unexpectedly logged out, seeing 500 errors, or being unable to log in to Khoros Care. Some customers are also reporting loss of access to chats and other core workflows.
Mar 17, 10:16 CDT

Investigating - We are currently investigating a production outage causing intermittent 504 timeout errors when users attempt to login
Mar 17, 10:11 CDT

Scheduled Maintenance – Care Platform [APAC]

Completed - The scheduled maintenance has been completed.
Mar 19, 15:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:00 CDT

Scheduled - We will be performing a routine maintenance activity on the Care platform to improve overall system reliability and performance. This maintenance will be carried out in a controlled manner to ensure continued stability throughout the process.
Mar 18, 22:52 CDT

[APAC] Routine maintenance is scheduled for the APAC region

Completed - The scheduled maintenance has been completed.
Mar 19, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:30 CDT

Scheduled - Routine maintenance is scheduled for the APAC region. No downtime is expected, and all services will remain operational throughout this period.
Mar 19, 11:39 CDT

Scheduled Maintenance - March 19th, 2026 - AMER - Staging

Completed - The scheduled maintenance has been completed.
Mar 19, 07:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:00 CDT

Scheduled - Brief service interruptions expected for staging MySQL test instances, Cassandra, and Prometheus as EBS volumes are migrated sequentially. Each service will experience approximately 5-15 minutes of downtime during its volume swap. Services will be migrated one at a time to minimize concurrent impact.
Mar 19, 03:46 CDT

Routine Maintenance - March 19th, 2026 - AMER

Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:30 CDT

Scheduled - No downtime is expected, and all services will remain operational throughout this period.
Mar 19, 03:34 CDT

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