Community Page View Widget temporarily disabled
Investigating - We are encountering some issues with the Community pageview. We have temporarily disabled the 'Community Page View' Widget under Analytics and working on resolving the issue.
Jul 15, 11:35 CDT
Marketing Facebook Temporary Restriction from the Inbox
Update - As Khoros has been working with Facebook, they have confirmed they are working on a permanent resolution to this issue that should prevent this in the future. They have provided a temporary solution on a per-account basis. If you run into this error within the Khoros software suite, please contact the Support team and we will work with Facebook to ensure the temporary solution is enabled for your accounts.
Jul 3, 15:25 CDT
Monitoring - Overnight, the errors occuring for some customers within the Social Marketing Inbox have not recurred according to our records. We continue to monitor this situation and will update this incident if the temporary block issues occur again. If you run into this error again please don't hesitate to reach out to Support
Jun 19, 10:43 CDT
Investigating - Khoros Social Marketing teams are investigating reports of Facebook rejecting actions on comments from Khoros Marketing. We are working with Facebook to understand the scope and impact of this issue and determine if what actions can potentially be taken by Khoros to alleviate this issue. If you receive "You're temporarily restricted from liking posts, Pages and comments, and from reviewing Pages." error when attempting to take action, and will update this incident as we know more
Jun 18, 14:11 CDT
[JX] AMS searches results returning empty
Update - This issue is still being worked with our partner team. We will continue to deliver any major updates as we receive them.
Jul 10, 09:35 CDT
Identified - We continue to work with our partner team who is working to fix this issue. Updates will continue to be delivered as we have them.
Jun 27, 14:47 CDT
Investigating - Reports of sites located in the AMS (Amsterdam) data center are having issues retrieving results when using the in-site search tools. The proper teams have been contacted and we will be delivering updates as they come in.
Jun 7, 11:39 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI ? Operational
API Proxy ? Operational
CDN ? Operational
Community Mail ? Operational
AWS Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
Khoros Care Degraded Performance
AMER & APAC SMM Datacenter Operational
EMEA SMM Datacenter Operational
SMM Analytics Degraded Performance
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
SMM and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Conversations - APP Operational
Conversations - VPC Operational
Conversations - APP3 Operational
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Khoros Corporate Operational
Khoros Community ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Partial Outage
JX Amsterdam (AMS) Datacenter Partial Outage
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Khoros Care & Marketing - Twitter Issues
Resolved - Twitter has marked the issue as fully resolved.
Jul 12, 14:27 CDT
Monitoring - Twitter is reporting that the issue is resolved for the most part, and that they're working on resolving the small percentage of remaining issues.
Jul 12, 03:16 CDT
Identified - Twitter is reporting issues with their API, but the overall API impact is still unknown. We're monitoring the situation for now and following their updates:

https://status.twitterstat.us/pages/incident/564314ae3309c22c3b0002fa/5d2786d7d1fca743f20be3f3
Jul 11, 14:16 CDT
Jul 11, 2019
[JX] PHX Cloud Analytics Partial Outage
Resolved - We have received no further reports of this issue.
Jul 11, 09:12 CDT
Monitoring - A fix has been implemented for this issue and we will be monitoring for further occurrences.
Jul 10, 11:05 CDT
Investigating - Reports of some PHX sites having issues retrieving CMR and metrics data have been received. Updates will be delivered as we receive them.
Jul 10, 09:38 CDT
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019
Twitter API Degraded Performance
Resolved - This incident has been resolved.
Jul 3, 15:18 CDT
Monitoring - Twitter has implemented a fix to the API irregularity and we are still monitoring this incident on our side before resolving to fully operational.
Jul 3, 14:50 CDT
Update - Twitter is still actively working to resolve this API irregularity. This degraded performance has been causing Tweets to be delayed by ~2 to 6 minutes, and was first detected on 7/3/19 at 14:00 UTC.

Tweets being delivered via PowerTrack, Firehose, Decahose, and Account Activity APIs should be delivered on time as of 7/3/19 16:02 UTC.
Jul 3, 12:08 CDT
Update - We are continuing to work on a fix for this issue.
Jul 3, 11:37 CDT
Identified - Twitter API is currently experiencing a disruption in service. Khoros conversations may see delays with incoming Twitter content or may experience error messages while attempting to respond to Twitter messages.

https://api.twitterstat.us/
Jul 3, 11:31 CDT
Jul 2, 2019

No incidents reported.

Jul 1, 2019

No incidents reported.

Jun 30, 2019

No incidents reported.

Jun 29, 2019

No incidents reported.

Jun 28, 2019
Social marketing - Calendar, Approvals, Care and Publishing Loading Issues
Resolved - After several days of monitoring, the reported errors from Facebook have significantly dropped to the point of no major concern. If you run into any issues please contact Support through standard channels and we will be happy to assist you.
Jun 28, 16:48 CDT
Monitoring - Problems with the calendar, approvals, care & publishing are now resolved. We are no monitoring the issues now.
Jun 24, 05:02 CDT
Investigating - We are aware of problems with the calendar, approvals, care & publishing in the platform and are working to identify the issue.
Jun 24, 03:54 CDT
Jun 27, 2019
Social Marketing Login/Access Degradation
Resolved - After fully investigating, the issues with intermittent service timeouts when using the Social Marketing platform has been confirmed to be resolved by our Engineering teams. This issue should not persist but please contact support if you have further questions.
Jun 27, 18:25 CDT
Update - Our operations team has identified the root issue and continues to work on a resolution. We will update any appreciable changes to the status of this incident as soon as new information is available.
Jun 27, 15:51 CDT
Identified - Support and Engineering are aware of reports of login.spredfast.com intermittent service timeouts when using the Social Marketing platform. Our engineering and operations teams are currently working to resolve this as quickly as possible. Please stay tuned to our status page as we will update this incident as soon as we have appreciable information.
Jun 27, 14:21 CDT
Jun 26, 2019

No incidents reported.

Jun 25, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Khoros Social Marketing Care Module Timeouts
Resolved - The Khoros Social Marketing Operations Engineering team were able to determine a process that was causing the issue with Topic Queues and Care not loading and were able to resolve the issue completely. We do not anticipate this issue occurring again but please reach out to Technical Support if you run into this issue again and we'll be happy to assist.
Jun 21, 00:07 CDT
Investigating - Khoros Technical Support is currently investigating and working on timeouts with the Care module and Topic Queues within Care.

Refreshing will sometimes allow access but work is underway to resolve this as quickly as possible. We will update this status page as more occurs.
Jun 20, 23:27 CDT
Jun 19, 2019
Calendar, Approvals and Care Loading Issues
Resolved - After continued monitoring, issues with the Calendar, Approvals & Care loading in Khoros Marketing have been confirmed to be resolved by our Engineering teams. This issue should not persist but please contact support if you have further questions
Jun 19, 11:34 CDT
Monitoring - The Calendar, Approvals & Care are now loading as expected. We are continuing to monitor the issue but in the meantime, if you are experiencing the issue please refresh the page
Jun 18, 06:29 CDT
Investigating - We are aware of issues with the Calendar, Approvals & Care loading in Khoros Marketing. We are investigating these and will update the status page as we progress to a resolution. Please attempt to refresh in order to load the page, as this may help intermittently.
Jun 18, 04:02 CDT
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