All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
Community Analytics ? Operational
CDN ? Operational
Community Mail ? Operational
AWS US Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
AWS EU Community Hosting ? Operational
Khoros Care Operational
AMER & APAC CARE Datacenter Operational
EMEA CARE Datacenter Operational
CARE Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER CARE CRM Connector Operational
EMEA CARE CRM Connector Operational
Stage CARE CRM Connector Operational
CARE and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Social Marketing - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Marketing Mobile Apps Operational
Social Marketing Account Administration Operational
Social Marketing Analytics Operational
Social Marketing Approvals Operational
Social Marketing Publishing Operational
Social Marketing Social Inbox Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020
Resolved - This incident has been resolved.
Oct 27, 12:12 CDT
Monitoring - We recently deployed a fix that should resolve this matter. However, we are keeping this status in Monitoring in case. If you are still encountering this error, please contact our support team (support@khoros.com) for assistance.
Oct 22, 16:10 CDT
Investigating - We identified an issue with the IG mobile handoff process failing in Marketing App. Our team is actively investigating the underlying cause, and we will provide updates once available.
Oct 21, 12:38 CDT
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - This issue stands resolved now.
Oct 23, 10:55 CDT
Investigating - We are currently investigating an issue where publishing any message containing an asterisk “*” on Twitter causes the Tweet to fail and the relevant Twitter account(s) to be immediately de-authenticated.
As a workaround, avoid tweeting the asterisk character from Khoros Marketing.
Oct 16, 14:03 CDT
Oct 22, 2020
Resolved - The Issue has been resolved. All systems back to normal.
Oct 22, 15:52 CDT
Investigating - We identified an issue where FB comments are failing to publish. Our team is actively investigating the underlying cause and we will provide updates once available.
Oct 22, 14:24 CDT
Oct 21, 2020
Resolved - This incident has been resolved.
Oct 21, 08:56 CDT
Investigating - We identified an issue with the activity logs failing to load in Social Inbox and Social Care. Our team is actively investigating the underlying cause and we will provide updates once available.
Oct 20, 16:09 CDT
Oct 20, 2020
Oct 19, 2020
Resolved - Our Team has done the workaround and fixed the issue.
Oct 19, 12:50 CDT
Identified - Our team has identified a temporary workaround, admins can turn off attachment preview (the checkbox that says “Preview attached documents in online viewer” in Admin->System) which will enable users to download attachments. Our team is still working towards a proper fix.
Oct 19, 11:52 CDT
Investigating - We are currently investigating an issue where Community post attachments may be unavailable.
Oct 19, 11:15 CDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 23:28 CDT
Monitoring - Twitter has fixed the issue and things appear to have returned to normal. We are continuing to monitor this from our side.
Oct 15, 20:38 CDT
Update - Twitter is currently experiencing irregularity in API service and we will continue to monitor their status page for updates here https://api.twitterstat.us/.
Oct 15, 17:46 CDT
Identified - Twitter is currently experiencing irregularity in API service and we will continue to monitor their status page for updates here https://api.twitterstat.us/.
Oct 15, 17:15 CDT
Resolved - Facebook has fixed the issue from their end and the system is back to normal.
Oct 15, 12:05 CDT
Update - We believe Facebook has resolved the issue. We are now monitoring and will be making the effort to backfill.
Oct 14, 19:51 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 19:44 CDT
Update - Note on the scope of this bug: Same Facebook API bug is also preventing the ingestion of some mentions. As per the above, in case you would like to check if you are impacted, please send in a support ticket. Please note, we will be making every effort to ingest any of the impacted mentions once Facebook resolves the issue.
Oct 14, 16:57 CDT
Update - Facebook has confirmed they are looking into the issue.
Oct 14, 15:34 CDT
Update - The Facebook API has a bug preventing the ingestion of some comments from some posts on Facebook pages. This is impacting all third party platforms. We have expressed recommended changes in communication with Facebook about this issue and will provide updates.
If you would like to check if you are impacted, please send in a support ticket. Please note, we will be making every effort to ingest any of the impacted comments once Facebook resolves the issue.
Oct 14, 15:31 CDT
Investigating - We are currently investigating this issue.
Oct 14, 15:22 CDT
Oct 14, 2020
Oct 13, 2020
Resolved - This issue was fixed, and stage communities are accessible now.
Oct 13, 04:46 CDT
Investigating - We are currently investigating an issue with the stage communities hosted on AWS that are rendering a CloudFront error. We will update the status page as soon as we have more information.
Oct 13, 03:41 CDT
Oct 12, 2020
Resolved - Our team has resolved the issue.
Oct 12, 11:51 CDT
Update - We are continuing to investigate this issue.
Oct 12, 11:49 CDT
Investigating - We identified an issue with our marketing reports failing to export as PDF. Our team is actively investigating the underlying cause and we will provide updates once available.
Oct 12, 09:06 CDT
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020
Resolved - Our team has fixed the issue and performance has been restored to normal.
Oct 7, 11:40 CDT
Investigating - Khoros team identified a performance degradation in Marketing Dashboard Reports. This affects page loading delays and missing data in widgets. Khoros team is actively investigating the underlying cause and will provide updates once available.
Oct 6, 11:12 CDT
Oct 6, 2020
Oct 5, 2020

No incidents reported.

Oct 4, 2020

No incidents reported.

Oct 3, 2020

No incidents reported.

Oct 2, 2020

No incidents reported.

Oct 1, 2020

No incidents reported.

Sep 30, 2020

No incidents reported.

Sep 29, 2020

No incidents reported.