All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Engagement Manager ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Promotions ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2022
Resolved - This incident stands resolved now.
Jan 26, 07:49 CST
Monitoring - We confirm the backfill process completion for 24th & 25th Jan, and data is available now as expected. We will continue to monitor the situation further and provide another update soon.
Jan 26, 07:31 CST
Identified - Our team is working on the backfill process, and ETA would be around 17 hours. We will provide further updates once the backfill process is completed.
Jan 25, 12:51 CST
Investigating - We have identified an issue with Analytics where Ads data did not ingest since 24th Jan 2022. As a result, agents will not have up-to-date Ads metrics for analysis/reporting purposes.
Our team is actively working on the backfill process, and ETA would be 17 hours. We will provide another update once backfill process is completed.
Jan 25, 12:28 CST
Resolved - This incident has been resolved.
Jan 26, 06:10 CST
Investigating - We are experiencing an issue with Social Inbox in Marketing. As a result, agents find dismissed or closed items are not disappearing from streams/topic queues until manually refreshed the page.
We are actively investigating the issue, and we will keep you updated on the progress.
Jan 25, 10:14 CST
Jan 25, 2022
Jan 24, 2022

No incidents reported.

Jan 23, 2022
Completed - The scheduled maintenance has been completed.
Jan 23, 23:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:30 CST
Scheduled - Khoros will start scheduled database maintenance for Experiences, Intelligence at 10:30 PM CST and it may last for 1 hour. Customers may face difficulty in logging in to these platforms.
Jan 23, 21:55 CST
Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - This incident stands resolved.
Jan 12, 13:34 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 12, 12:46 CST
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Jan 12, 12:05 CST
Investigating - We are experiencing performance degradation with Care for US-based customers. As a result, agents observe delays in content ingestion for all social channels.
We are actively investigating the issue, and we will keep you updated on the progress.
Jan 12, 11:30 CST
Jan 11, 2022

No incidents reported.

Jan 10, 2022
Resolved - The database maintenance activity has been completed.
Jan 10, 00:34 CST
Investigating - Khoros will start scheduled DB maintenance for Experiences, Intelligence and Spotlight at 8:30 PM PST and it may last for 2 hours. Customers may face difficulty in logging in to these platforms.
Jan 9, 22:02 CST
Jan 9, 2022
Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.

Jan 2, 2022

No incidents reported.

Jan 1, 2022

No incidents reported.

Dec 31, 2021

No incidents reported.

Dec 30, 2021

No incidents reported.

Dec 29, 2021

No incidents reported.

Dec 28, 2021

No incidents reported.

Dec 27, 2021

No incidents reported.