Social marketing - Calendar, Approvals, Care and Publishing Loading Issues
Monitoring - Problems with the calendar, approvals, care & publishing are now resolved. We are no monitoring the issues now.
Jun 24, 05:02 CDT
Investigating - We are aware of problems with the calendar, approvals, care & publishing in the platform and are working to identify the issue.
Jun 24, 03:54 CDT
Marketing Facebook Temporary Restriction from the Inbox
Monitoring - Overnight, the errors occuring for some customers within the Social Marketing Inbox have not recurred according to our records. We continue to monitor this situation and will update this incident if the temporary block issues occur again. If you run into this error again please don't hesitate to reach out to Support
Jun 19, 10:43 CDT
Investigating - Khoros Social Marketing teams are investigating reports of Facebook rejecting actions on comments from Khoros Marketing. We are working with Facebook to understand the scope and impact of this issue and determine if what actions can potentially be taken by Khoros to alleviate this issue. If you receive "You're temporarily restricted from liking posts, Pages and comments, and from reviewing Pages." error when attempting to take action, and will update this incident as we know more
Jun 18, 14:11 CDT
[JX] AMS searches results returning empty
Investigating - Reports of sites located in the AMS (Amsterdam) data center are having issues retrieving results when using the in-site search tools. The proper teams have been contacted and we will be delivering updates as they come in.
Jun 7, 11:39 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI ? Operational
API Proxy ? Operational
CDN ? Operational
Community Mail ? Operational
AWS Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
Khoros Care Operational
AMER & APAC SMM Datacenter Operational
EMEA SMM Datacenter Operational
SMM Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
SMM and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Conversations - APP Operational
Conversations - VPC Operational
Conversations - APP3 Operational
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Khoros Corporate Operational
Khoros Community ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Partial Outage
JX Amsterdam (AMS) Datacenter Partial Outage
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Khoros Social Marketing Care Module Timeouts
Resolved - The Khoros Social Marketing Operations Engineering team were able to determine a process that was causing the issue with Topic Queues and Care not loading and were able to resolve the issue completely. We do not anticipate this issue occurring again but please reach out to Technical Support if you run into this issue again and we'll be happy to assist.
Jun 21, 00:07 CDT
Investigating - Khoros Technical Support is currently investigating and working on timeouts with the Care module and Topic Queues within Care.

Refreshing will sometimes allow access but work is underway to resolve this as quickly as possible. We will update this status page as more occurs.
Jun 20, 23:27 CDT
Jun 19, 2019
Calendar, Approvals and Care Loading Issues
Resolved - After continued monitoring, issues with the Calendar, Approvals & Care loading in Khoros Marketing have been confirmed to be resolved by our Engineering teams. This issue should not persist but please contact support if you have further questions
Jun 19, 11:34 CDT
Monitoring - The Calendar, Approvals & Care are now loading as expected. We are continuing to monitor the issue but in the meantime, if you are experiencing the issue please refresh the page
Jun 18, 06:29 CDT
Investigating - We are aware of issues with the Calendar, Approvals & Care loading in Khoros Marketing. We are investigating these and will update the status page as we progress to a resolution. Please attempt to refresh in order to load the page, as this may help intermittently.
Jun 18, 04:02 CDT
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 6, 2019
[JX] JCA portal is not displaying properly
Resolved - The JCA page is now displaying normally.
Jun 6, 10:25 CDT
Investigating - The JCA page is currently not displaying any of the normal information or login capabilities.

There have been reports of limited success when switching browsers or utilizing incognito mode. Sites remain up as do our back-end admin tools.
May 31, 14:14 CDT
Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

Jun 2, 2019
YouTube Credential De-Authentication
Resolved - Between 2:17PM and 6:30PM CDT on June 2nd 2019 Google's Services & APIs were not responding due to a Google outage which caused YouTube accounts within Khoros Social Marketing to become de-authenticated. If you see an alert that your accounts need re-authentication this was likely the cause. If you have questions please Contact Support
Jun 2, 19:28 CDT
Jun 1, 2019

No incidents reported.

May 30, 2019

No incidents reported.

May 29, 2019

No incidents reported.

May 28, 2019
SMM AMER - Analytics Scheduled Downtime
Completed - The scheduled maintenance has been completed.
May 28, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 CDT
Scheduled - In order to do infrastructure upgrades, Analytics will have scheduled downtime for 1 hour during the maintenance window. This will occur for AMER hosted customers during the Tuesday (5/28/2019) / Wednesday night maintenance window, starting at 10:00pm CT. Maintenance will take 1 hour and Analytics will be unavailable during this window.

More information around maintenance windows can be found here: https://community.khoros.com/t5/Support-Information/Lithium-Maintenance-Windows/ta-p/45197
May 23, 14:44 CDT
SMM EMEA - Analytics Scheduled Downtime
Completed - The scheduled maintenance has been completed.
May 28, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 18:01 CDT
Scheduled - In order to do infrastructure upgrades, Analytics will have scheduled downtime for 1 hour during the maintenance window. This will occur for EMEA hosted customers during the Tuesday (5/28/2019) / Wednesday night maintenance window, starting at 6:00pm CT. Maintenance will take 1 hour and Analytics will be unavailable during this window.

More information around maintenance windows can be found here: https://community.khoros.com/t5/Support-Information/Lithium-Maintenance-Windows/ta-p/45197
May 23, 14:48 CDT
Social Marketing Inbox slow loading
Resolved - After continued monitoring, issues with the Social Marketing Inbox have been confirmed to be resolved by our Engineering teams. This issue should not persist but please contact support if you have further questions
May 28, 10:35 CDT
Monitoring - The team has identified an issue where the Social Marketing Inbox was slow to load or not loading/timing out.. Our engineering team were immediately alerted and worked on a resolution and we will provide updates as we have them. At this time things are stabilizing and we continue to monitor.
May 28, 10:17 CDT
May 27, 2019
JX PHX hosted Environment Maintenance | Starting 6:50 pm PST
Resolved - Monitored the Environment for a day, No issue observed. Hence marking the issue as resolved.
May 27, 22:35 CDT
Monitoring - We could see that the issue has now been resolved. And we are keeping a Tab on monitoring the DataCenter.
May 27, 04:29 CDT
Identified - Aurea has identified the issue and we have seen some customer communities are coming up. We are working towards bringing all communities back to normal operations.

Will keep you posted on further updates.
May 26, 23:22 CDT
Investigating - One of the cluster in PHX1 DataCenter is down, In turn, communities hosted on this cluster are affected and we are noticing that sites are displaying maintenance pages instead of resuming normal operations. We have reached out to the concerned team and We will report for any updates as we receive them.
May 26, 22:02 CDT
May 25, 2019

No incidents reported.

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