All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Engagement Manager ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Promotions ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - This incident has been resolved.
Nov 22, 22:39 CST
Investigating - We are experiencing an issue with Marketing Analytics where metrics are delayed. As a result, agents will observe discrepancies in the Analytics data.
We are actively investigating the issue, and we will keep you updated on the progress.
Nov 22, 11:23 CST
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 03:26 CST
Update - We confirm that the backfill process has been completed for old messages, and now all the affected profiles reflect the information as expected.
Further, we will continue to monitor the system and provide another update when we have more information.
Nov 12, 16:45 CST
Monitoring - Facebook implemented a change and we are observing recovery from the situation. Now author profile data (picture, info, name, etc.) for private/public messages appear as expected for new messages.
We will continue to monitor Facebook's fix to ensure the issue is fully resolved.
We have started the process to restore the profile info for old messages and closely monitor the progress. We will provide another update when we have more information.
Nov 11, 09:51 CST
Update - We want to provide an update below;
Facebook Public Messages: Khoros provided a workaround that resolved the issue for public messages, and the user/author name started appearing as usual, but the profile pic is still not visible, for which the Khoros engineering team is partnering with the Facebook contact.
Facebook Private Messages: Author profile data (picture, info, name, etc.) is missing for Facebook private messages in Marketing due to a known issue at the Facebook end.
Facebook Page for reference: https://status.fb.com/graph-api

We are actively tracking the issue, and we will keep you updated on the progress when we have more information.
Nov 10, 12:44 CST
Investigating - Khoros provided a workaround that resolved the issue for public messages.
Currently, we observe missing user profile data (picture, info, name, etc.) for Facebook private messages in Marketing due to a known issue at the Facebook end.
We are actively tracking the issue, and we will keep you updated on the progress when we have more information from Facebook.
Facebook Page: https://status.fb.com/graph-api
Nov 10, 10:49 CST
Update - We are closely monitoring the situation, and we will keep you updated on further progress.
Nov 10, 06:17 CST
Monitoring - We confirm that the old messages have started reflecting now. We will continue to monitor the situation and provide another update soon.
Nov 9, 19:18 CST
Update - We have put a workaround and confirm that newly ingested messages appear with username now as usual, and you would still see old messages with "Unknown" username.
Further, we are working to reflect the username for old messages, and we will keep you posted on the progress.
Nov 9, 13:33 CST
Identified - We have identified the issue now, and we are actively exploring the probable workaround to mitigate it. We will keep you updated on the progress further.
Nov 9, 10:59 CST
Update - We are observing this behavior due to a known issue at the Facebook end and tracking the bug reported on the Facebook page.
We will keep you updated on the progress when we have more information from Facebook.
Bug link:
https://developers.facebook.com/support/bugs/371769324552375/
Nov 9, 08:49 CST
Update - We are actively investigating the issue, and we will keep you updated on the progress.
Nov 9, 05:25 CST
Update - We continue to investigate the issue, and we will keep you updated on the progress when we have more info.
Nov 9, 04:17 CST
Investigating - We are experiencing an issue with the authors name in Marketing for Facebook private & public messages where authors names appear as “Unknown.” As a result, agents are facing difficulties in recognizing the authors/users.
We are actively investigating the issue, and we will keep you updated on the progress.
Nov 9, 03:23 CST
Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.

Nov 12, 2021
Nov 11, 2021
Nov 10, 2021
Nov 9, 2021
Nov 8, 2021

No incidents reported.

Nov 7, 2021

No incidents reported.

Nov 6, 2021

No incidents reported.

Nov 5, 2021

No incidents reported.

Nov 4, 2021

No incidents reported.

Nov 3, 2021
Resolved - This incident has been resolved.
Nov 3, 20:00 CDT
Investigating - We are experiencing an issue with Care & Marketing due to a known issue at the Facebook end. As a result, you may experience intermittent issues with Instagram private message publishing.
We are actively tracking the issue, and we will keep you updated on the progress when we see an update from the Facebook team.
You can also refer to the Facebook status page.
Facebook statuspage link - https://status.fb.com/graph-api?ref=dfc
Nov 3, 15:56 CDT
Nov 2, 2021

No incidents reported.

Nov 1, 2021

No incidents reported.