All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI ? Operational
API Proxy ? Operational
CDN ? Operational
Community Mail ? Operational
AWS Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
Khoros Care Operational
AMER & APAC SMM Datacenter Operational
EMEA SMM Datacenter Operational
SMM Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
SMM and Community Integration ? Operational
Khoros Marketing Operational
Conversations - APP Operational
Conversations - VPC Operational
Conversations - APP3 Operational
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Khoros Corporate Operational
Khoros Community ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
JX Communities Operational
Jive Software Amsterdam (AMS) Datacenter Operational
Jive Software Bunchball Operational
Jive Software Phoenix (PHX) Datacenter Operational
Jive Software Streamonce Operational
Jive Software Cloud Analytics Operational
Jive Software Cloud Search Operational
Jive Software Jive Rewards Operational
Jive Software Jive Video Operational
Jive Software Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019
Resolved - A fixed was deployed during last night's maintenance window to address the issue and restore functionality where errors were displaying.
Apr 19, 11:10 CDT
Investigating - We are aware of some customers hosted in the U.S. experiencing errors and content failing to display in LSI.
Apr 17, 16:34 CDT
Apr 18, 2019

No incidents reported.

Apr 16, 2019
Resolved - Data is flowing for both E.U. and the U.S., and we'll continue to monitor our systems. Please note that due to the recent changes, bot traffic has been filtered out and page view and visitor numbers will naturally be lower as a result.

A backfill is being planned for the date ranges this incident impacted, but we do not currently have an ETA.
Apr 16, 12:29 CDT
Monitoring - Data is flowing for EU hosted instances, which we've been watching over the weekend. With no issues in EU, we've also done the same for the U.S. and will continue to monitor our systems closely.
Apr 15, 15:32 CDT
Identified - If you are using the Lithium Community integration with SMM, please be aware that community page views and community unique visitors widgets are temporarily disabled. We're aware of the root cause and addressing the issue, but no ETA is currently available.
Apr 11, 18:19 CDT
Apr 14, 2019
Resolved - This issue should now be resolved, we've received reports that messages are now coming into Khoros care and also able to respond.
Apr 14, 08:56 CDT
Update - We are waiting for Facebook to resolve the issue.
Apr 14, 07:08 CDT
Update - .
Apr 14, 07:02 CDT
Identified - We've received reports about Facebook services including Instagram not receiving messages into Khoros care.

We believe at this time that there is a service outage with Facebook services.

We will continue to monitor the issue.
Apr 14, 07:02 CDT
Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.

Apr 3, 2019

No incidents reported.

Apr 2, 2019

No incidents reported.

Apr 1, 2019

No incidents reported.

Mar 31, 2019

No incidents reported.

Mar 30, 2019

No incidents reported.

Mar 29, 2019

No incidents reported.

Mar 28, 2019

No incidents reported.

Mar 27, 2019

No incidents reported.

Mar 26, 2019

No incidents reported.

Mar 25, 2019

No incidents reported.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.