Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

AMER & APAC Community Datacenter Operational

Community Analytics Operational

CDN Operational

Community Mail Operational

AWS US Community Hosting Operational

AWS CDN (CloudFront) Operational

AWS EU Community Hosting Operational

Khoros Care Operational

AMER & APAC CARE Datacenter Operational

EMEA CARE Datacenter Operational

CARE Analytics Operational

Facebook API Operational

Twitter API Operational

Other APIs Operational

AMER CARE CRM Connector Operational

EMEA CARE CRM Connector Operational

Stage CARE CRM Connector Operational

CARE and Community Integration Operational

WeChat Operational

WhatsApp Operational

Secure Verification Operational

Khoros Marketing Operational

Social Marketing - Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Marketing Mobile Apps Operational

Social Marketing Account Administration Operational

Social Marketing Analytics Operational

Social Marketing Approvals Operational

Social Marketing Publishing Operational

Social Marketing Social Inbox Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

[Marketing-Experiences] Issue in publishing a new Visualization

Resolved - Our engineering team has resolved the issue, and the affected services are back to normal now. Please feel free to reach out to the Khoros Support team in case you need any assistance.
Jun 10, 08:21 CDT

Investigating - We observe performance degradation with Experiences where a user tries to publish a new visualization or attempts to re-publish a visualization, publishing fails, and the visualization does not become live.
This issue is limited to new visualization, and existing published visualizations are not impacted, and they continue to work as usual.
Our engineering team is actively investigating the issue, and we will keep you posted on the progress.
Jun 10, 07:55 CDT

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

[Marketing-Experiences & Intelligence]Degradation in FB & Insta sourcing

Resolved - We are considering this incident resolved now as everything appears to be working normally.
As always, please reach out to the Khoros Support team if any assistance is required.
Jun 7, 11:25 CDT

Monitoring - We can see that the data graph appears to be normal now, and we are closely monitoring the system & Facebook page to track the progress. We will keep you posted further.
Jun 5, 10:18 CDT

Investigating - We are experiencing performance degradation in Experiences and Intelligence; thus, data will not be up to date.
We are monitoring the bug reported on the Facebook page below and will keep you updated further.
https://status.fb.com/graph-api?ref=dfc
Jun 5, 01:30 CDT

Jun 6, 2021

No incidents reported.

Jun 5, 2021

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

May 28, 2021

No incidents reported.

May 27, 2021

No incidents reported.

May 26, 2021

[Khoros-Community] Attachment preview disabled during media migration

Completed - The scheduled maintenance has been completed.
May 26, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 18:02 CDT

Scheduled - Please be advised that during the Tuesday night maintenance window on May 25th, we will be migrating some media related content and services. During this migration the attachment preview feature will be disabled and cease to function, but direct attachment downloads will be continue to function as expected. Once maintenance has concluded, attachment previewing functionality will be restored.

While we do not anticipate the migration itself to exceed the maintenance window, live restarts (no downtime) of all communities to pick up the changes may run longer than anticipated.
May 19, 18:06 CDT

May 25, 2021

May 24, 2021

No incidents reported.

May 23, 2021

No incidents reported.

May 22, 2021

No incidents reported.

May 21, 2021

No incidents reported.

May 20, 2021

No incidents reported.

May 19, 2021

No incidents reported.

May 18, 2021

[Community-Analytics] Bulk API NA region maintenance

Completed - This maintenance has been completed now and Bulk API is available as expected.
May 18, 04:37 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:02 CDT

Scheduled - Bulk API for NA region would not be available from 4:00 AM CDT to 06:00 AM CDT due to a planned infrastructure maintenance. We will update you when the maintenance is completed.
May 18, 02:04 CDT

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.