[Marketing - YouTube] New Channels Authentication Issue
Update - The issue is currently being investigated by YouTube.
Jan 17, 09:11 PST
Identified - There are authentication issues currently being faced when integrating new YouTube channels with Marketing.

This is currently being investigated by YouTube.
Jan 17, 08:41 PST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
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API Proxy ? Operational
CDN ? Operational
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AWS Community Hosting ? Operational
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Khoros Care Operational
AMER & APAC SMM Datacenter Operational
EMEA SMM Datacenter Operational
SMM Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
SMM and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Partial Outage
Conversations - APP Partial Outage
Conversations - VPC Partial Outage
Conversations - APP3 Partial Outage
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Khoros Corporate Operational
Khoros Community ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Operational
JX Amsterdam (AMS) Datacenter Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2020
[Marketing - Youtube Accounts] Youtube accounts are not able to authenticate
Resolved - Issue has been resolved. YouTube accounts which were facing the issue need to re-authenticate to have normal conversations flow from YouTube.
Jan 16, 23:02 PST
Identified - Issue regarding failures in authentication has been identied and Engineers are working towards fix.
We will keep you posted on further updates.
Jan 16, 22:43 PST
Investigating - Starting 11:00 AM Central YouTube accounts within our Khoros Social Marketing are de-authenticated and efforts towards re-authenticate are not sucessful.
We will get back with more updates on this.
Jan 16, 22:18 PST
[Khoros Care] - Survey Data Delayed in Care Analytics Widgets
Resolved - The issue has been fixed and the performance is restored.
Jan 16, 10:27 PST
Identified - Survey data coming into Care Analytics is currently delayed in terms of appearing within widgets on Dashboards or Monitor Walls. The data is not lost, and is available in near-real-time via Analytics Exports, and will appear in widgets as we make progress processing a backlog of data.
Jan 13, 16:04 PST
Jan 15, 2020

No incidents reported.

Jan 14, 2020
[Khoros Care & Marketing] - Facebook Message Ingestion Issue.
Resolved - This incident has been resolved. Facebook fixed the API issue after which the content started flowing back in the application.
Jan 14, 05:39 PST
Update - We are continuing to investigate this issue.
Jan 14, 00:14 PST
Investigating - We are currently investigating an issue with platform performance degradation while pulling in comments and privates messages from Facebook.

We will get back with more updates on this.
Jan 13, 23:49 PST
[Khoros Marketing] - Instagram API Rate Limit Change
Resolved - There have been no new reports of rate limiting since we identified this issue. So we will be taking this incident down from our status page. If you see any issues around this, please reach out to our primary support team.
Jan 14, 02:40 PST
Monitoring - The Instagram change to API rate limits on Friday, December 20 should no longer impact publishing or comment posting activity in Khoros Marketing. However, customers with high comment volumes may still experience intermittent rate limits when viewing Instagram comments and analytics.
Jan 2, 08:51 PST
Investigating - Instagram made an unplanned change to their API rate limits on Friday, December 20 that may intermittently affect Khoros Marketing customers with high volumes of user comments and publishing activity on their Instagram pages, especially during high comment volume spikes. We recommend that Khoros Marketing customers with high spikes in Instagram comment volume check on the publishing status of their scheduled Instagram posts. We are in touch with Instagram to understand the reasons behind this change and how it can be resolved.
Dec 21, 10:51 PST
Jan 13, 2020
Khoros Communities - Mail SPF Changes
Resolved - We will be taking it down from our status page.

More information on this can be found here:
https://community.khoros.com/t5/Community-FAQs/How-do-I-configure-the-Community-sender-email-address-using-SPF/ta-p/484098
Jan 13, 09:11 PST
Monitoring - We emailed all customers back in October to highlight required changes as a result of ongoing mail migrations. If you have not done so already, you will need to update your SPF records to include the Khoros domain. We're highlighting these changes in hopes of driving adoption faster for anyone who may not have acted on the email sent out back in October.

You can find more information regarding what needs to be done here:

https://community.khoros.com/t5/Community-FAQs/How-do-I-configure-the-Community-sender-email-address-using-SPF/ta-p/484098
Dec 16, 10:24 PST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020

No incidents reported.

Jan 1, 2020

No incidents reported.

Dec 31, 2019

No incidents reported.

Dec 30, 2019

No incidents reported.

Dec 29, 2019

No incidents reported.

Dec 28, 2019

No incidents reported.

Dec 27, 2019

No incidents reported.

Dec 26, 2019

No incidents reported.

Dec 25, 2019

No incidents reported.

Dec 24, 2019

No incidents reported.

Dec 23, 2019

No incidents reported.

Dec 22, 2019

No incidents reported.

Dec 20, 2019

No incidents reported.

Dec 19, 2019

No incidents reported.

Dec 18, 2019
[Khoros Care] - Care Analytics is showing no data.
Resolved - We have completed the reload of data for last 18 months, so we will be marking this incident as resolved.
Dec 18, 09:41 PST
Update - We have been working to reload data up to the normal time range of 18 months ago, and data will be loading in steadily until complete. We will notify when this process is complete.
Dec 16, 09:27 PST
Update - We have restored data up to 9 weeks ago. We are working to reload the remaining data. We will revert with the next update by early next week.
Dec 13, 17:28 PST
Update - We have finished reloading the data for last 4 weeks and have queued up loading the next prior 4 weeks.
Dec 13, 06:16 PST
Update - We are still re-loading old data Will keep updated once the reload is completed.
Dec 13, 05:14 PST
Update - Last one week's data has been reloaded. We are working to reload another 4 weeks data prior to last week. We will have another update in about 6-8 hours.
Dec 12, 21:34 PST
Identified - We have restored functionality for live / current / incoming data and are working on re-loading old data. NO DATA HAS BEEN LOST. Exports on recent data will be accurate, but until older data is loaded back into the system, exports for longer time ranges may provide incomplete data.
Dec 12, 19:18 PST
Investigating - Care Analytics is showing no data. No Exports will Run, Dashboards and Monitor Walls will fail to load or may show no data when loading. Dashboard Alerts will not function. We are investigating and working on restoring service.
Dec 12, 18:19 PST
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