Khoros Status

[Khoros Marketing] - Possible Meta post failure due to rate limit

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 17:42 CDT

Identified - The issue has been identified and a fix is being implemented.
Jun 30, 17:15 CDT

Investigating - Our Engineering team has identified a Meta rate limit issue that may cause posts to fail to publish. We are working with our partners at Meta to determine the underlying cause and provide a solution.

We will provide additional updates once available.
Jun 30, 16:23 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Engagement Manager Operational

Khoros Marketing Degraded Performance

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Degraded Performance

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2022

No incidents reported today.

Jun 30, 2022

Unresolved incident: [Khoros Marketing] - Possible Meta post failure due to rate limit.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

[US Hosted Communities] Stage Database Maintenance on June 22nd

Completed - The scheduled maintenance is completed.
Jun 23, 00:52 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 CDT

Update - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: Database maintenance is scheduled for all staging environments for US & APAC communities.

Impact: This maintenance will take place during a 4 hour window, though we do not anticipate it taking longer than an hour. Stage communities will be offline and unavailable until maintenance is complete.

Schedule: June 22nd, 10 PM PDT - June 23rd, 2 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jun 13, 17:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: Database maintenance is scheduled for all staging environments for US communities.

Impact: This maintenance will take place during a 4 hour window, though we do not anticipate it taking longer than an hour. Stage communities will be offline and unavailable until maintenance is complete.

Schedule: June 22nd, 10 PM PDT - June 23rd, 2 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jun 13, 16:23 CDT

Jun 22, 2022

No incidents reported.

Jun 21, 2022

[Flow] Flow is unavailable

Resolved - This incident stands resolved.
Jun 21, 02:59 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jun 21, 02:22 CDT

Identified - We are experiencing an issue where Flow platform is inaccessible to agents.
We are partnering with Cloudflare team, and we will keep you updated on the progress when more information is available.
Jun 21, 02:20 CDT

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

[EU Hosted Communities] Stage Database Maintenance on June 15th

Completed - The scheduled maintenance has been completed.
Jun 15, 19:28 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:01 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: Database maintenance is scheduled for all staging environments for EU communities.

Impact: This maintenance will take place during a 4 hour window, though we do not anticipate it taking longer than an hour. Stage communities will be offline and unavailable until maintenance is complete.

Schedule: June 15th, 4 PM PDT - June 15th, 8 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jun 13, 16:17 CDT

Jun 14, 2022

[Care & Marketing-YouTube] Issue with YouTube comment ingestion

Resolved - This incident stands resolved. Please feel free to reach out to the Khoros Support Team if you need assistance.
Jun 14, 17:34 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
Jun 14, 14:43 CDT

Investigating - We are experiencing an issue with Care & Marketing platforms where YouTube comments are not getting ingested. We have partnered with YouTube team and submitted a direct ticket for an investigation.
We are actively tracking the progress and will keep you updated when we hear back from YouTube.
Jun 14, 13:30 CDT

[Marketing-Analytics] Marketing dashboards are not loading

Resolved - This incident stands resolved.
Jun 14, 08:32 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jun 14, 06:43 CDT

Update - We continue to investigate the issue and observed that Marketing analytics data is not pulled into the dashboards and side pane as well.
We will keep you posted further when we have more information available.
Jun 14, 04:25 CDT

Update - We continue to investigate the issue and will keep you posted with more information when available.
Jun 14, 04:03 CDT

Investigating - We are experiencing an issue with Analytics where Marketing dashboards are not loading. As a result, the agents will not be able to pull the data via Marketing analytics and may observe 'Unable to retrieve data' error while loading the dashboards.
We are actively investigating the issue and will keep you updated on the progress.
Jun 14, 03:21 CDT

Jun 13, 2022

[Care - Google API] Issue with Google My Business integrations

Resolved - This incident stands resolved.
Jun 13, 09:16 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 16:10 CDT

Update - We are continuing to work on a fix for this issue.
Jun 9, 11:48 CDT

Update - Our engineering team is working on the fix, and we expect the issue resolution by June 10th.
We will keep you updated further when we have more information.
Jun 6, 11:12 CDT

Update - We continue to work towards the resolution, and we will provide an update as soon as we have more information.
Jun 2, 07:15 CDT

Identified - We are experiencing an issue with Google My Business (GMB) integrations. As a result, you may observe GMB content not flowing into Khoros Care and failure while trying to reconnect/re-integrate.
We are actively working on a fix for the issue, and we will keep you updated on the progress.
Jun 1, 18:00 CDT

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

Jun 10, 2022

Jun 9, 2022

[Care & Marketing] TikTok accounts de-authentication

Resolved - We are resolving this incident now; please feel free to reach out to the Khoros Support Team if you need assistance.
Jun 9, 11:47 CDT

Monitoring - TikTok team has confirmed the resolution; we also validated that the affected services are working as expected now. We will continue to monitor the situation and provide another update soon.
Jun 9, 10:19 CDT

Identified - We have identified an issue with Care & Marketing platform where TikTok accounts are getting de-authenticated.
We are partnering with TikTok team, and we will keep you updated on the progress when more updates are available.
Jun 8, 06:04 CDT

Jun 8, 2022

Jun 7, 2022

No incidents reported.

Jun 6, 2022

Jun 5, 2022

No incidents reported.

Jun 4, 2022

No incidents reported.

Jun 3, 2022

No incidents reported.

Jun 2, 2022

Jun 1, 2022