All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Vault ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Resolved - This incident has been resolved.
May 31, 02:04 CDT
Monitoring - The affected services have been restored and are working as expected. We will continue to monitor the services.
May 31, 00:47 CDT
Investigating - We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue and will keep you updated on the progress.

May 30, 23:59 CDT
May 30, 2024
Resolved - This incident has been resolved
May 30, 16:14 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
May 30, 11:52 CDT
Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
May 30, 11:29 CDT
Investigating - We are experiencing a performance degradation with Care, affecting a subset of customers in the EMEA and US regions. As a result, agents may observe slowness when navigating through different modules in Care, delay in ingestion, or performance of any action on conversations, such as claiming and responding.
May 30, 11:02 CDT
May 29, 2024

No incidents reported.

May 28, 2024
Resolved - This incident has been resolved.
May 28, 17:52 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 28, 16:02 CDT
Investigating - We are further observing the discrepancy in Facebook metrics, and we will continue to investigate and update as we have more information available.
May 27, 12:28 CDT
Monitoring - We confirm that the affected services have been working as expected since we implemented the workaround. We are also tracking the progress with the Meta team and will update you when more information is available.
May 24, 15:01 CDT
Update - We continue to collaborate with the Meta team and will update as we hear back from them.
May 24, 13:31 CDT
Identified - We have identified the issue: Meta APIs are experiencing degraded performance, leading to issues with metric ingestion. As a result, agents may encounter problems with Facebook metrics in Khoros Marketing.
We are tracking the progress on the Meta status page and will keep you updated.
Meta status page link - https://metastatus.com/

May 23, 19:58 CDT
Investigating - Meta APIs are experiencing degraded performance, leading to issues with metric ingestion. As a result, agents may encounter problems with Facebook metrics in Khoros Marketing.
We are tracking the progress on the Meta status page and will keep you updated.
Meta status page link - https://metastatus.com/

May 23, 12:37 CDT
May 27, 2024
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 02:00 CDT
Scheduled - This is an advance notice for a scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will be upgrading the database of our US hosted stage communities.

Impact: During the maintenance period, US hosted stage communities will not be accessible.

Schedule: May 23, 12:00 AM PT to May 23, 01:00 AM PT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

May 16, 18:02 CDT
May 22, 2024
Resolved - This incident has been resolved.
May 22, 16:03 CDT
Update - This incident has been resolved.
May 22, 15:04 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
May 22, 14:15 CDT
Identified - Khoros has identified an issue with Twitter listening rules that are impacting customers. The root cause has been identified, and we are currently working on a resolution.
May 22, 12:55 CDT
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.