Update - We continue to monitor the situation and will update you further as more updates are available.
Jul 22, 2024 - 14:36 CDT
Monitoring - We confirm that the affected services have been restored, and notification feeds are now working as expected. We will continue to monitor the situation and provide another update soon.
Jul 17, 2024 - 15:37 CDT
Identified - We are actively working towards the resolution and will keep you updated. This issue affects email delivery, including notification feeds, and as a result, users are not receiving emails, and notifications are not being pushed to users about relevant activity.
Jul 17, 2024 - 10:59 CDT
Update - We will continue to investigate and keep you updated on the progress.
Jul 17, 2024 - 01:12 CDT
Investigating - We are again observing degradation in notification services, and users might experience a delay in the notification feed. We are actively investigating the issue and will provide updates as more information is available.
Jul 16, 2024 - 08:04 CDT
Monitoring - We confirm that the impacted notification services have been restored and could see improvements in the performance.
We will continue to monitor the situation and provide another update soon.

Jul 16, 2024 - 01:30 CDT
Investigating - We are experiencing performance issues with our notification services for US, and APAC customers. As a result, customers may observe that the notification feed is not appearing for users or appearing with delay.
Our team is actively investigating the issue, and we will keep you updated.

Jul 15, 2024 - 22:55 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Vault ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024

Unresolved incident: Performance Degradation in Notification Service.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident is resolved; further, we request you to follow the latest information about Windows hosts.
Jul 19, 11:33 CDT
Monitoring - We have noticed a global IT outage outside Khoros - Windows 10 users are facing an outage. This may impact some of our customers from accessing Khoros applications. We request you to follow Windows updates for the latest.

Additionally, if required, please reach out to your Khoros account team for proactive options to manage volumes and communication during this outage and post-outage.

Jul 19, 03:53 CDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 CDT
Update - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: We will be upgrading the database for one of our community micro services.

Impact: During the maintenance window, Studio Publish will not be available for the communities hosted in our US region, which includes all APAC and US region customers.

Schedule: July 17th, 1:00 AM to 2:00 AM PDT.

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jul 11, 10:25 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: We will be upgrading the database for one of our community micro services.

Impact: During the maintenance window, Studio Publish will not be available for the communities hosted in our US region.

Schedule: July 17th, 1:00 AM to 2:00 AM PDT.

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jul 10, 20:24 CDT
Jul 16, 2024
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 00:18 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: We will be upgrading the database for one of our community micro services.

Impact: During the maintenance window, Studio Publish will not be available for the communities hosted in our EMEA region.

Schedule: July 15th, 4:00 PM to 5:00 PM PDT.

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jul 10, 20:23 CDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - This incident stands resolved.
Jul 10, 14:33 CDT
Monitoring - We want to inform you about an incident we experienced with Google My Business(GMB) integrations in Care, which affected the ingestion of content(Reviews) for Google My Business integrations.
Our engineering team has already taken the necessary measures and restored the services affected, and the reviews are ingesting as expected, including the reviews that appeared during the incident. We are actively monitoring the situation and will keep you posted further.

Jul 10, 10:35 CDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024
Resolved - This incident stands resolved.
Jul 1, 09:49 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue monitoring the situation through the weekend and provide an update on Monday.
Jun 28, 14:33 CDT
Identified - We rectified the underlying problem, and recovery is in progress; we are tracking the improvement, and it may take a few days for full recovery.
We will keep you updated as we have more information.

Jun 28, 04:22 CDT
Update - We continue to analyse it, and we will keep you updated.
Jun 27, 07:55 CDT
Investigating - We are currently experiencing intermittent performance issues with our notification services, impacting US communities. As a result, customers in the AMER region may encounter intermittent failures in email delivery or notice blank notification feeds.
Our team is actively investigating the issue, and we will provide updates as we make progress.

Jun 25, 12:36 CDT
Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024
Jun 27, 2024
Jun 26, 2024
Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 CDT
Update - We confirm that Analytics & Chatapp are also operational now. We will continue to monitor the situation and provide another update soon.
Jun 26, 05:51 CDT
Update - We confirm that all modules except Analytics, and Chatapp are operational.
We continue to work to bring them up, along with fixing some more minor functionality problems and the updated ETA is 4 AM PDT. We will keep you updated.

Jun 26, 05:29 CDT
Update - We are actively working towards resolving bot slowness, UI & Analytics issue, and the updated ETA for completion is 03:30 AM PDT.
We will keep you updated on the progress when more info is available.

Jun 26, 04:33 CDT
Update - We are extending the maintenance window by an hour, as we are observing issues with Flow Designer(UI), Analytics including delay with bot responses; we will keep you updated on the progress as available.
Jun 26, 03:28 CDT
Update - We are observing an issue with Flow Designer(UI) & Analytics and we are actively working on it; it does not affect bots, and bots are continuing to function.
We will keep you updated on the progress.

Jun 26, 03:05 CDT
Update - We have completed the upgrade and are performing the final checks, extending the maintenance window by 30 minutes to ensure we finalize all the testing.
We will keep you updated on the progress as available.

Jun 26, 02:55 CDT
Update - During the maintenance period, the expected downtime was up to 3 hours; however, the actual downtime for users have been minimal; we will keep you posted on progress.
Jun 26, 02:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 02:18 CDT
Scheduled - We are extending ongoing maintenance by an hour and the maintenance window by one hour; the ETA to be completed is 1 AM PDT.
Refer to the previous status page link for more details: https://status.khoros.com/incidents/kd4dm9ldwbs4

Jun 26, 02:17 CDT
Completed - The scheduled maintenance has been completed.
Jun 26, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 23:00 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: There will be Flow platform infrastructure upgrade, which is being performed to enhance the system performance.

Impact: This upgrade will result in up to 15 minutes of downtime for the bots and up to 3 hours of downtime for the Flow UI, Broadcast, Analytics, and ChatApp.

Schedule: Tuesday, June 25, 2024 9:00 PM PDT - Wednesday, June 26, 2024 12:00 AM PDT

We recommend you to check out the FAQ on Atlas(https://community.khoros.com/t5/Khoros-Customer-Blog/Flow-Platform-Infrastructure-Upgrade/ba-p/761756) to learn more, and please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page) in case of further queries.

Jun 21, 12:10 CDT
Jun 25, 2024
Resolved - This incident stands resolved.
Jun 25, 18:24 CDT
Update - We will continue to monitor the situation and provide further updates accordingly.
Jun 25, 13:30 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jun 24, 23:45 CDT
Investigating - The Team is investigating the issue further.
Jun 24, 21:50 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Jun 24, 09:46 CDT
Identified - We are observing recovery in affected services and continuing to work further; we will keep you updated on progress.
Jun 24, 09:26 CDT
Investigating - We are experiencing an issue with Care affecting a subset of customers in the EMEA region. As a result, agents are unable to access Care and observe a 504 error.
We are actively investigating it, and we will keep you updated as we have more information available.

Jun 24, 08:53 CDT
Jun 24, 2024
Resolved - This incident stands resolved.
Jun 24, 04:23 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jun 24, 03:06 CDT
Investigating - We are experiencing an issue with Care affecting a subset of customers in the EMEA region. As a result, agents are unable to access Care and observe a 504 error.
We are actively investigating it, and we will keep you updated.

Jun 24, 02:31 CDT
Jun 23, 2024

No incidents reported.