Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Engagement Manager Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Promotions Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

[Marketing-Publishing] LinkedIn publish failure for targeted posts

Resolved - We have deployed the solution and confirm that this incident stands resolved now. The affected functionality is working normally for new posts. If you have any LinkedIn posts with targeting scheduled to go out, we recommend you to edit the post and re-select the targeting location from the Geography dropdown to ensure that it gets published.
Please reach out to Khoros Support Team in case you need any assistance.
Oct 6, 08:05 CDT

Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
Oct 5, 02:10 CDT

Investigating - We are currently experiencing publishing failures for LinkedIn organic posts with location targeting. We are investigating this issue and will keep you posted about this. Until then, we recommend that posts with location targeting be created by directly logging in to LinkedIn. Any scheduled LinkedIn posts that have location targeting will also need to be published directly on LinkedIn until further notice from us.
Oct 4, 07:55 CDT

[Care & Marketing] Facebook, Instagram and WhatsApp Outage

Resolved - This incident has been resolved.
Oct 6, 00:26 CDT

Update - We continue to monitor the situation further, and we will keep you posted when we have an update.
You can refer to the below links for more info from Facebook:
Facebook Statuspage - https://status.fb.com/
Facebook blog post - https://engineering.fb.com/2021/10/04/networking-traffic/outage/
Oct 5, 12:32 CDT

Monitoring - We see that services are recovering and the Facebook team has confirmed the same. We continue to monitor the situation closely.
Oct 4, 20:10 CDT

Update - We continue to wait for an update from Facebook contact, and we will keep you posted when we hear back from them.
Oct 4, 13:27 CDT

Update - We are in coordination with Facebook contact, and we will keep you posted when we have more information from them.
Oct 4, 11:53 CDT

Investigating - Facebook, Instagram, and WhatsApp are experiencing a major outage which has also affected all API activity. This impacts all inbound and outbound content for both Care and Marketing, and users will not be able to perform any actions related to Facebook, Instagram, and WhatsApp content.

We have reached out to our Facebook partner contacts for additional information and will provide updates as they become available.
Oct 4, 11:08 CDT

Oct 5, 2021

Oct 4, 2021

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

No incidents reported.

Sep 30, 2021

[Marketing - Configuration] Unable to load Social Accounts

Resolved - This incident has been resolved.
Sep 30, 11:47 CDT

Investigating - Currently, the platform is unable to load social accounts within company settings. This issue has been raised to our engineering team who is diligently working towards a solution.
Sep 30, 11:19 CDT

Sep 29, 2021

No incidents reported.

Sep 28, 2021

No incidents reported.

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

[Khoros Care - MFA] Users not receiving Verification codes

Resolved - This incident has been resolved.
Sep 24, 10:54 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 24, 09:46 CDT

Investigating - We are experiencing an issue with MFA (Multi-Factor Authentication. As a result, users are not receiving or there is a delay in receiving the verification code and are therefore not able to log in to the Khoros Care Platform. We are actively investigating the issue, and we will keep you updated on the progress.
Sep 24, 07:42 CDT

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

[Marketing-Social Inbox & Agent Inbox] Performance degradation

Resolved - This incident has been resolved.
Sep 20, 15:51 CDT

Monitoring - We confirm that the affected services have been restored and are working normally. We will continue to monitor the situation and provide another update soon.
Sep 20, 14:48 CDT

Investigating - We have identified performance degradation with Social Inbox & Agent Inbox. As a result, agents observe intermittent failures when attempting to respond to messages and all other actions, including dismiss, like, hide, etc.
Our team is actively working towards the resolution. We will provide an update as soon as we have more information.
Sep 20, 14:06 CDT

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.