Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2025

No incidents reported today.

Apr 17, 2025

[Flow - WebWidget Integration] Inconsistency in loading Web widget

Resolved - This incident has been resolved.
Apr 17, 11:35 CDT

Monitoring - We want to inform you about an issue with the Web Widget in Flow. We observed an inconsistency when users attempted to load the widget, which may have required users to refresh the widget page.

Our engineering team has already taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as more information is available.
Apr 17, 08:21 CDT

Apr 16, 2025

[Community-Analytics] Issue with Classic Analytics for AMER customers

Resolved - This incident has been resolved.
Apr 16, 23:33 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 16, 13:37 CDT

Identified - We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community.
We are actively working towards the resolution, and we will keep you updated on the progress.
Apr 16, 12:34 CDT

[Care & Flow - WhatsApp] WhatsApp response failure for a subset of customers

Resolved - This incident has been resolved.
Apr 16, 15:31 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 16, 11:37 CDT

Identified - We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Apr 16, 11:33 CDT

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

[Care] Ingestion Delay in Khoros Care

Resolved - We confirm that the affected services have been restored. However, the issue was limited to a few backend services, so users/agents might not have observed any issues on the platform.
Apr 2, 23:44 CDT

Investigating - We are experiencing an issue with community post-ingestion in Khoros Care. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.
Apr 2, 22:29 CDT

Apr 1, 2025

[Care] Infra maintenance for Manage View for EMEA region

Completed - The scheduled maintenance has been completed.
Apr 1, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for EMEA region.

Impact: During this maintenance, users from EMEA region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Apr 1st, 07:00 PM PDT - Apr 1st, 08:00 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 28, 14:42 CDT

[Care] Issue with token and integration error notifications

Resolved - This incident has been resolved.
Apr 1, 12:04 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Mar 31, 10:37 CDT

Update - A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.
Mar 27, 14:51 CDT

Identified - A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.
Mar 27, 14:44 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 27, 08:50 CDT

Identified - Khoros has identified an issue in the Khoros Care application impacting notifications for token and integration errors. A fix is underway and will be deployed as a hotfix on Thursday, March 27th, Central Daylight Time, North America hours. This date is subject to change as a result of testing and quality assurance practices.

Once the fix is deployed, customers may receive notifications/alerts within the Khoros Care application regarding integrations correctly marked as being in an error state and visible as such in the Admin page.

Khoros recommends reviewing all integrations in a state of error and completing the re-authentication process for each degraded integration using the existing reconnect process.

The primary impact is believed to be limited to LinkedIn integrations, but other networks may be affected (excluding Whatsapp, SMS, and Brand Messenger). Once the re-connect process is complete, the integration should function normally for content ingestion and response.

Additional Impact: Some older public content will be backfilled depending on the affected network partner capabilities. Any private messages during the affected period will not be available for backfill ingestion.
Mar 24, 17:02 CDT

[Care] A subset of customers from APAC are unable to access Care

Resolved - This incident has been resolved.
Apr 1, 06:51 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 1, 00:18 CDT

Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
Mar 31, 23:29 CDT

Investigating - We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, agents are unable to access Care Platform.
We are actively investigating it, and we will update once we have more information.
Mar 31, 22:30 CDT

Mar 31, 2025

[Care-X] Issues with X integration

Resolved - This incident has been resolved.
Mar 31, 17:10 CDT

Update - We are continuing to monitor for any further issues.
Mar 31, 11:20 CDT

Monitoring - We are receiving reports of issues with the X integration, where agents are unable to respond to conversations due to the integration being in an error state caused by a disruption in X APIs. We recommend having your admin perform a reconnect, which should resolve the issue. If you need further assistance, please feel free to contact us at outage@khoros.com
Mar 29, 06:51 CDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Mar 26, 2025

No incidents reported.

Mar 25, 2025

[Flow] Infra maintenance for Analytics & Helix bots(Generative AI) for EMEA region

Completed - The scheduled maintenance has been completed.
Mar 25, 21:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:30 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Flow.

Impact: During this maintenance, users from EMEA region may expect up to 5 minutes of downtime for Flow Analytics & Helix bots(Generative AI).

Schedule: Mar 25th, 06:30 PM PDT - Mar 25th, 07:30 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 20, 15:32 CDT

[Care] Infra maintenance for Manage View for APAC region

Completed - The scheduled maintenance has been completed.
Mar 25, 11:52 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for APAC region.

Impact: During this maintenance, users from APAC region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Mar 25th, 09:00 AM PDT - Mar 25th, 10:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 19, 14:55 CDT

Mar 24, 2025

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.