Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

APAC Hosted Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Aurora SDK Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Care app in Apple Store Operational

Khoros Care app in Google Play Store Operational

Brand Messenger Android SDK Operational

Brand Messenger iOS SDK Operational

Brand Messenger React Native SDK Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Capture app in Apple Store Operational

Khoros Capture app in Google Play Store Operational

Khoros Marketing app in Apple Store Operational

Khoros Marketing app in Google Play Store Operational

Spredfast npm packages in npmjs Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Flow npm packages in npmjs Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

Data for April 30th missing in EMEA communities in Khoros Communities

Resolved - The incident has been resolved
May 8, 10:51 CDT

Update - The May 3rd data has been backfilled and should be available in Analytics.
May 8, 02:46 CDT

Update - We are continuing to monitor for any further issues.
May 7, 21:40 CDT

Update - The issue has been resolved and a fix has been successfully deployed by our Infrastructure team. We are currently monitoring the system to ensure stability.

Backfill operations are underway and progressing as expected:

April 30th data backfill has been completed.
May 3rd and May 4th data backfills are currently in progress.
May 5, 21:12 CDT

Monitoring - The issue has been resolved and a fix has been successfully deployed by the Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations for April 30th data are in progress and proceeding as expected.
May 5, 08:40 CDT

Identified - An issue was identified and a fix is being implemented by our Infrastructure team that will allow backfill operations to be performed for the April 30th data.
May 4, 11:09 CDT

Update - We are continuing to investigate this issue.
May 4, 04:03 CDT

Investigating - We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.
May 4, 04:01 CDT

May 7, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
May 7, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 CDT

Scheduled - We will be performing routine maintenance in the AMER region during the standard maintenance window. This maintenance is expected to be non-disruptive, and no customer-facing downtime is anticipated.

We will continue to monitor services throughout the activity to ensure stability.
May 6, 07:33 CDT

May 6, 2026

Scheduled Maintenance: Khoros Communities [AMER]

Completed - The scheduled maintenance has been completed.
May 6, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 02:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. We expect no downtime or service impact during this maintenance.
May 6, 01:30 CDT

May 5, 2026

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
May 5, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 02:00 CDT

May 4, 2026

May 3, 2026

Scheduled Maintenance in EMEA Region

Completed - The scheduled maintenance has been completed.
May 3, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 18:00 CDT

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
May 3, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 03:00 CDT

May 2, 2026

No incidents reported.

May 1, 2026

Scheduled Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
May 1, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 18:00 CDT

Scheduled - We are performing a scheduled maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected.
Apr 30, 22:45 CDT

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
May 1, 07:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:01 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 22:47 CDT

Scheduled - We are performing a scheduled maintenance activity in the US region, conducted within the region's defined maintenance window. No downtime is expected.
Apr 30, 22:40 CDT

[AMER] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
May 1, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 03:00 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No customer-facing downtime is expected.
Apr 30, 21:58 CDT

Apr 30, 2026

[EMEA] Community Analytics Data not Coming Up

Resolved - This incident has been resolved.
Apr 30, 22:04 CDT

Update - The backfill is still in progress, with our teams constantly monitoring for failures/missing data
Apr 29, 03:52 CDT

Update - Our teams are continuing to look into the failures/missing data with the top most priority.
Apr 28, 01:53 CDT

Update - We are still investigating the missing / delayed data affecting Khoros Communities.

Our teams continue to monitor the impacted jobs and are working with high priority to restore the missing data for the affected dates. At this time, the issue remains under active review, and we do not have a confirmed completion ETA yet.

We will continue tracking the progress and share further updates as soon as more information becomes available.
Apr 27, 18:46 CDT

Update - Our teams are continuing to look into the failures/missing data with the top most priority.
Apr 27, 00:42 CDT

Update - Right now the jobs for 2026-04-24 and 25th have failed and all communities will be missing data on these days until our Infrastructure team resolves this. We are working with the highest priority.
Apr 26, 18:14 CDT

Update - The jobs continue to make steady progress, and our teams are actively monitoring them.
Apr 23, 12:09 CDT

Update - The jobs are continuing to make progress and our teams are diligently monitoring the same.
Apr 22, 23:13 CDT

Update - Backfill efforts are continuing for Analytics data on April 16 in the EU region and April 21 in the AMER region. Our teams are actively monitoring the progress and will share additional updates as they become available.
Apr 22, 09:38 CDT

Update - Backfill for analytics data for all days is now complete with the exception of the 16th data for EU region; our team is still working on this.
Apr 22, 06:27 CDT

Update - Backfill jobs are progressing as expected. Our teams continue to actively monitor the process.
Apr 21, 23:22 CDT

Update - The backfilling jobs are in progress and our teams are continuously monitoring them.
Apr 20, 23:31 CDT

Update - We have received reports that Analytics data is not coming up for US communities as well as EU Hosted communities.

Our teams are moving forward with the backfill
Apr 20, 04:54 CDT

Identified - The issue has been identified and the backfill has been triggered accordingly. Backfill is in progress and we will keep you posted with the status of the backfill
Apr 20, 03:54 CDT

Update - We are continuing to investigate this issue.
Apr 20, 01:01 CDT

Investigating - We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.
Apr 20, 00:59 CDT

Degraded Performance - Khoros Community Aurora

Resolved - This incident has been resolved.
Apr 30, 15:03 CDT

Investigating - We are currently investigating an issue where a subset of Khoros communities are facing performance issues.
Apr 30, 13:44 CDT

Apr 29, 2026

[AMER] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:00 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No customer-facing downtime is expected.
Apr 29, 03:59 CDT

Khoros Care Agent view - delays in sending, closed interactions returning after close, and occasional blank interaction pane

Resolved - This incident has been resolved.
Apr 29, 02:58 CDT

Update - No issues reported currently. We are diligently monitoring this.
Apr 28, 22:31 CDT

Update - We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.
Apr 28, 07:38 CDT

Update - No issues have been reported after the fix was made. We are continuing to monitor.
Apr 27, 23:23 CDT

Monitoring - We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.
Apr 27, 07:32 CDT

Investigating - We are currently investigating this issue.
Apr 27, 04:02 CDT

Apr 28, 2026

[ KHOROS COMMUNITY CLASSIC ] Some Customers Unable to Properly Access Community Portal

Resolved - A fix was implemented, and this incident has been resolved.
Apr 28, 21:02 CDT

Investigating - We are currently investigating an issue where some customers may experience problems accessing their community portal. In some cases, the page may load incorrectly due to styling issues, making the portal difficult or impossible to use.

Our team is actively working to identify the cause and restore normal functionality. We will provide another update as soon as more information is available.
Apr 28, 18:46 CDT

Apr 27, 2026

Apr 26, 2026

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

Scheduled Maintenance - APAC

Completed - The scheduled maintenance has been completed.
Apr 23, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:00 CDT

Scheduled - We are performing a scheduled maintenance activity in APAC, conducted within the region's defined maintenance window. EBS GP3 data volumes will be converted to ST1 (Throughput Optimized HDD) using SSM Automation Runbook across 3 production accounts. This is an online volume type modification via modify-volume API with zero downtime and no service impact.
Apr 23, 05:43 CDT

Scheduled Maintenance - AMER

Completed - The scheduled maintenance has been completed.
Apr 23, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. No Downtime is expected
Apr 22, 05:13 CDT

Apr 22, 2026

Scheduled Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Apr 22, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 18:00 CDT

Scheduled - We are performing a scheduled maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected.
Apr 22, 05:07 CDT

Scheduled Maintenance - APAC

Completed - The scheduled maintenance has been completed.
Apr 22, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 11:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 05:04 CDT

Scheduled - We are performing a scheduled maintenance activity in APAC, conducted within the region's defined maintenance window.
Apr 22, 05:04 CDT

Apr 21, 2026

Apr 20, 2026

[EMEA] Scheduled Maintenance - Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 20, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:30 CDT

Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. MongoDB Atlas production-gc cluster (eu-west-1) EBS volume type will be switched from Provisioned IOPS SSD to General Purpose SSD (gp3) to eliminate the provisioned IOPS charge. Atlas performs this as a rolling update - nodes are migrated one at a time with majority quorum maintained. Zero downtime, no data loss.
Apr 20, 20:51 CDT

Apr 19, 2026

[AMER] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 03:01 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. An S3 lifecycle rule (GlacierToDeepArchive) will be added to bucket khoros-flash-encrypted-events-prod-us-west-2 to transition objects from Glacier to Deep Archive at Day 180, reducing long-term storage costs. This is a non-destructive API call with zero downtime and no service impact.
Apr 19, 01:07 CDT

[EMEA] Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 03:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 CDT

Scheduled - We are performing a scheduled maintenance activity in EMEA, conducted within the region's defined maintenance window. AWX database instances will be upgraded from PostgreSQL 13 to PostgreSQL 14 across three production accounts. Brief service interruption of 15–30 minutes per instance is expected during each upgrade. Upgrades are performed sequentially — only one instance is affected at a time. AWX is an internal automation tool; no customer-facing services will be impacted.
Apr 18, 06:58 CDT

[EMEA] Scheduled Maintenance — Khoros Care

Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 CDT

Scheduled - We are performing a routine maintenance activity in EMEA.
Karpenter node data volume (/dev/xvdb) will be reduced from 250Gi to 200Gi on the care-euw1-prod-005 EKS cluster. ArgoCD will sync the updated EC2NodeClass, causing Karpenter to mark existing nodes as drifted and trigger a rolling node replacement within existing pod disruption budgets. No manual intervention required - the process is fully automated and respects disruption budgets to avoid downtime.
Apr 18, 06:53 CDT

Apr 18, 2026

Apr 17, 2026

[APAC] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 17, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:00 CDT

Scheduled - No downtime is expected, and all services will remain operational throughout this period.
Apr 17, 07:48 CDT

Scheduled Maintenance: Khoros Marketing [AMER]

Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 CDT

Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region.

During this window, we will be conducting a routine infrastructure optimization on our data cluster to improve long-term resource efficiency.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 17, 03:00 CDT

[AMER] Scheduled Maintenance — Khoros Community Platform

Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:01 CDT

Scheduled - We are performing a routine infrastructure maintenance activity. No customer impact or downtime is expected.

We will update this page once the maintenance is complete.
Apr 16, 07:16 CDT

Apr 16, 2026

[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward

Resolved - The Flow Analytics dashboards are now functioning normally and displaying data as expected. However, due to the complexity of the backfill process, restoring historical data will continue to be tracked on a per-customer basis through support tickets. If you have any questions or concerns about your Flow Analytics dashboards, please don’t hesitate to reach out to our Support team.
Apr 16, 22:23 CDT

Update - We have encountered some technical challenges during the backfill process, which is causing it to take longer than expected.

We are actively working to resolve these challenges and will keep you informed as we make progress. We apologize for any inconvenience this may have caused to your reporting workflows.
Apr 16, 00:54 CDT

Update - Our Development team is still working on backfilling the missing analytics data.

We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
Apr 15, 02:24 CDT

Update - Our Development team is actively working on backfilling the missing analytics data.

We will continue to provide updates as work progresses. We appreciate your patience and apologize for any disruption to your reporting workflows.
Apr 13, 22:31 CDT

Identified - The root cause for the Flow Analytics dashboards not showing data from 2026-04-08 onward was identified and fixed. We are currently backfilling the missing data for the dashboards.
Apr 13, 01:23 CDT

Investigating - We are currently investigating the Flow Analytics dashboards not showing data from 2026-04-08 onward
Apr 9, 10:43 CDT

[EMEA] Scheduled Maintenance — Flow.ai Platform

Completed - The scheduled maintenance has been completed.
Apr 16, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 CDT

Scheduled - We will be performing scheduled maintenance on our Flow.ai platform infrastructure in the EMEA region. During this window, we will be updating backup retention configuration to optimize storage resources.

No downtime is expected. This is a configuration-only change — all existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 16, 00:47 CDT

[APAC] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:45 CDT

Scheduled - We are performing a routine infrastructure optimization in APAC, conducted within the region's defined maintenance window. No downtime is expected. Some users may experience brief slowness during the maintenance window.
Apr 16, 11:22 CDT

[APAC] Scheduled Maintenance — Khoros Care

Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 CDT

Scheduled - We are performing a routine database maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected. Some users may experience brief slowness during the maintenance window.
Apr 16, 10:48 CDT

Scheduled Maintenance: Khoros Care [AMER]

Completed - The scheduled maintenance has been completed.
Apr 16, 06:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:01 CDT

Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window.
No production, staging, or QA downtime is expected
Apr 15, 21:30 CDT

Routine Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 CDT

Scheduled - We are performing a routine infrastructure optimization in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Apr 15, 15:46 CDT

Apr 15, 2026

[APAC] Scheduled Maintenance — Khoros Care

Completed - The scheduled maintenance has been completed.
Apr 15, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:15 CDT

Apr 14, 2026

Routine Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Apr 14, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:00 CDT

Scheduled - We are performing a routine maintenance activity in EU, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational. We will take down the old cluster.
Apr 14, 14:33 CDT

Apr 13, 2026

[EMEA] Scheduled Maintenance — Khoros Community

Completed - The scheduled maintenance has been completed.
Apr 13, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 18:00 CDT

Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the EMEA region. During this window, we will be provisioning new storage resources to support classic community images.

No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.
Apr 13, 05:36 CDT

[Khoros Community Classic] 403 Forbidden Error

Resolved - This incident has been resolved.
Apr 13, 00:33 CDT

Monitoring - We have identified the issue and applied a fix, we are monitoring the communities
Apr 10, 12:56 CDT

Investigating - We are currently investigating multiple reports about "403 Forbidden" errors when attempting to access the community. We still are gauging the impact whether it affects all regions or only US.
Apr 10, 12:40 CDT

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

Khoros Care: Scheduled Maintenance [AMER]

Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:00 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. Service degradation and intermittent downtime are expected during pod migrations. The migration is performed in batches to minimize impact.
Apr 9, 21:36 CDT