Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 17:42 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 17:15 CDT
Investigating - Our Engineering team has identified a Meta rate limit issue that may cause posts to fail to publish. We are working with our partners at Meta to determine the underlying cause and provide a solution.

We will provide additional updates once available.

Jun 30, 16:23 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Engagement Manager ? Operational
Khoros Marketing Degraded Performance
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Degraded Performance
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022

Unresolved incident: [Khoros Marketing] - Possible Meta post failure due to rate limit.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Completed - The scheduled maintenance is completed.
Jun 23, 00:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 CDT
Update - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: Database maintenance is scheduled for all staging environments for US & APAC communities.

Impact: This maintenance will take place during a 4 hour window, though we do not anticipate it taking longer than an hour. Stage communities will be offline and unavailable until maintenance is complete.

Schedule: June 22nd, 10 PM PDT - June 23rd, 2 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jun 13, 17:00 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: Database maintenance is scheduled for all staging environments for US communities.

Impact: This maintenance will take place during a 4 hour window, though we do not anticipate it taking longer than an hour. Stage communities will be offline and unavailable until maintenance is complete.

Schedule: June 22nd, 10 PM PDT - June 23rd, 2 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jun 13, 16:23 CDT
Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - This incident stands resolved.
Jun 21, 02:59 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jun 21, 02:22 CDT
Identified - We are experiencing an issue where Flow platform is inaccessible to agents.
We are partnering with Cloudflare team, and we will keep you updated on the progress when more information is available.

Jun 21, 02:20 CDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022
Completed - The scheduled maintenance has been completed.
Jun 15, 19:28 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:01 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: Database maintenance is scheduled for all staging environments for EU communities.

Impact: This maintenance will take place during a 4 hour window, though we do not anticipate it taking longer than an hour. Stage communities will be offline and unavailable until maintenance is complete.

Schedule: June 15th, 4 PM PDT - June 15th, 8 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Jun 13, 16:17 CDT
Jun 14, 2022
Resolved - This incident stands resolved. Please feel free to reach out to the Khoros Support Team if you need assistance.
Jun 14, 17:34 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
Jun 14, 14:43 CDT
Investigating - We are experiencing an issue with Care & Marketing platforms where YouTube comments are not getting ingested. We have partnered with YouTube team and submitted a direct ticket for an investigation.
We are actively tracking the progress and will keep you updated when we hear back from YouTube.

Jun 14, 13:30 CDT
Resolved - This incident stands resolved.
Jun 14, 08:32 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jun 14, 06:43 CDT
Update - We continue to investigate the issue and observed that Marketing analytics data is not pulled into the dashboards and side pane as well.
We will keep you posted further when we have more information available.

Jun 14, 04:25 CDT
Update - We continue to investigate the issue and will keep you posted with more information when available.
Jun 14, 04:03 CDT
Investigating - We are experiencing an issue with Analytics where Marketing dashboards are not loading. As a result, the agents will not be able to pull the data via Marketing analytics and may observe 'Unable to retrieve data' error while loading the dashboards.
We are actively investigating the issue and will keep you updated on the progress.

Jun 14, 03:21 CDT
Jun 13, 2022
Resolved - This incident stands resolved.
Jun 13, 09:16 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 16:10 CDT
Update - We are continuing to work on a fix for this issue.
Jun 9, 11:48 CDT
Update - Our engineering team is working on the fix, and we expect the issue resolution by June 10th.
We will keep you updated further when we have more information.

Jun 6, 11:12 CDT
Update - We continue to work towards the resolution, and we will provide an update as soon as we have more information.
Jun 2, 07:15 CDT
Identified - We are experiencing an issue with Google My Business (GMB) integrations. As a result, you may observe GMB content not flowing into Khoros Care and failure while trying to reconnect/re-integrate.
We are actively working on a fix for the issue, and we will keep you updated on the progress.

Jun 1, 18:00 CDT
Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

Jun 10, 2022
Jun 9, 2022
Resolved - We are resolving this incident now; please feel free to reach out to the Khoros Support Team if you need assistance.
Jun 9, 11:47 CDT
Monitoring - TikTok team has confirmed the resolution; we also validated that the affected services are working as expected now. We will continue to monitor the situation and provide another update soon.
Jun 9, 10:19 CDT
Identified - We have identified an issue with Care & Marketing platform where TikTok accounts are getting de-authenticated.
We are partnering with TikTok team, and we will keep you updated on the progress when more updates are available.

Jun 8, 06:04 CDT
Jun 8, 2022
Jun 7, 2022

No incidents reported.

Jun 6, 2022
Jun 5, 2022

No incidents reported.

Jun 4, 2022

No incidents reported.

Jun 3, 2022

No incidents reported.

Jun 2, 2022
Jun 1, 2022