All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI ? Operational
API Proxy ? Operational
CDN ? Operational
Community Mail ? Operational
AWS Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
Khoros Care Operational
AMER & APAC SMM Datacenter Operational
EMEA SMM Datacenter Operational
SMM Analytics Operational
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
SMM and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Conversations - APP Operational
Conversations - VPC Operational
Conversations - APP3 Operational
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Khoros Corporate Operational
Khoros Community ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
JX Communities Operational
JX Amsterdam (AMS) Datacenter Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - The team has confirmed through testing that an issue where any new videos being uploaded to Marketing have been successful. Any previously scheduled videos should publish without issue, but any that failed to upload during this time will need to be retried.
May 17, 17:18 CDT
Identified - The team has identified an issue where any new videos being uploaded to Marketing are failing. Our engineering team is working on a resolution and we will provide updates as we have them. Any previously scheduled videos should publish without issue.
May 17, 15:07 CDT
May 16, 2019
Resolved - Issue resolved. DES data is up-to-date now.
May 16, 03:51 CDT
Monitoring - We are able to view/download data in Cloud Analytics/DES. Since we haven't heard any update from Aurea. We are keeping the issue under monitoring.
May 10, 05:40 CDT
Investigating - We have observed issues while pulling 9th May 2019 onwards data from Cloud Analytics/DES. It is already been Escalated to Aurea and Aurea is working with their Engineering team on resolving the issue.

NOTE:- Cloud Analytics/DES data prior to 9th May 2019 is accessible as normal.
May 9, 23:01 CDT
May 15, 2019

No incidents reported.

May 14, 2019
Resolved - We have received word that the maintenance is now complete.
May 14, 18:10 CDT
Monitoring - We have been informed that the underlying infrastructure was required to be brought down to prevent data corruption. Current ETA for the maintenance is 4 to 6 hours. We will continue delivering updates as we have them.
May 14, 14:45 CDT
Identified - As the maintenance has begun, we are noticing that sites are displaying maintenance pages instead of resuming normal operations. We have reached out to the team in charge of the maintenance and will report any updates as we receive them.
May 14, 14:24 CDT
Update - The scheduled maintenance has been pulled in and is beginning now. Regardless of no expected downtime, we will be monitoring for any occurrences. Only a small subset of hosted customers will have this necessary maintenance performed on their infrastructure.
May 14, 14:13 CDT
Monitoring - Hosted Environment for JX :- Aurea has scheduled a maintenance on a storage array for their hosted environment at 5 pm PST (14th May), today. There is no planned downtime, and we are on the standby for any outages( if they should occur)
May 14, 08:21 CDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Resolved - This issue has been resolved.
May 10, 22:11 CDT
Investigating - We are currently investigating reports of Support cases not appearing in the case portal view. We will update as soon we have more information.
May 10, 14:57 CDT
May 8, 2019

No incidents reported.

May 7, 2019
Resolved - This incident has been resolved.
May 7, 16:30 CDT
Investigating - We are currently investigating reports of the Case Portal having issues with creating cases or commenting.
May 7, 13:03 CDT
May 6, 2019
Resolved - Facebook API was experiencing a disruption in service. Customers may have seen this error "An unknown error has occurred" when responding to Facebook content. This has been identified as an open bug via Facebook. https://developers.facebook.com/support/bugs/1285256981629769/ We will continue to monitor this behavior for follow up.

We are seeing conversations begin to post without issue again and are resolving this incident as the errors have vastly subsided. Please "discard or dismiss" any current draft responding errors before posting if experiencing this error.
May 6, 21:01 CDT
Monitoring - Facebook API was experiencing a disruption in service. Customers may see "An unknown error has occurred" when responding to Facebook content. This has been identified as an open bug via Facebook. https://developers.facebook.com/support/bugs/1285256981629769/

We are seeing conversations begin to post again. Please "discard or dismiss" any current draft responding errors before posting. We will continue to monitor this issue.
May 6, 20:00 CDT
Identified - We believe this issue has originated on Facebook's side. We will continue to monitor and will update when we learn more.
May 6, 16:57 CDT
Investigating - We are currently investigating reports of errors when attempting to respond to Facebook conversations. We will update as we learn more.
May 6, 16:41 CDT
Resolved - After monitoring we have confirmed that the Facebook API is operational, if you are seeing issues please contact Support.
May 6, 19:50 CDT
Monitoring - The team has seen a decline in errors from Facebook, we will continue to monitor until we are confident the Facebook issues have been fully resolved.
May 6, 19:42 CDT
Identified - The team has identified issues with Facebook's API which are causing messages to fail and successfully published messages to appear in an error state. We are monitoring Facebook and will post an update as we can.
May 6, 17:00 CDT
May 5, 2019

No incidents reported.

May 4, 2019

No incidents reported.

May 3, 2019

No incidents reported.

May 2, 2019

No incidents reported.

May 1, 2019
Resolved - The issue has been resolved and you're now able to create and update cases through the case portal as normal.
May 1, 05:50 CDT
Investigating - We are currently aware customers are unable to create cases or update cases through the Khoros Community case portal.

Our front line support engineers are also unable to send case comments at this time.

You can still create a case through Email at this time.
May 1, 04:25 CDT
Apr 30, 2019

No incidents reported.

Apr 29, 2019
Resolved - This issue has been resolved by Facebook.
Apr 29, 07:56 CDT
Monitoring - The errors coming from Facebook have started to subside, we believe they have released a fix for this issue. We will continue to monitor on our side.
Apr 26, 18:34 CDT
Identified - Facebook API is currently experiencing a disruption in service. Customers may see delays with incoming Facebook content or may experience error messages while attempting to respond to Facebook messages with { "failed to load Facebook accounts." } This has been identified as an open bug report via Facebook. https://developers.facebook.com/support/bugs/547663905640204/
Apr 26, 12:17 CDT
Investigating - Facebook API is currently experiencing a disruption in service. Customers may see delays with incoming Facebook content or may experience error messages while attempting to respond to Facebook messages or { "failed to load Facebook accounts." } We are currently investigating this issue.
Apr 26, 11:13 CDT
Apr 28, 2019

No incidents reported.

Apr 27, 2019

No incidents reported.

Apr 25, 2019
Resolved - JX Rewards functionality on AMS sites has been restored to their original functionality.
Apr 25, 00:18 CDT
Investigating - There is currently an issue with the JX Rewards functionality on AMS sites. Reports of rewards data missing have been received. A timeout to the rewards service has been noticed for these scenarios.

We have engaged the necessary resources to resolve this issue and will provide updates as we receive them.
Apr 24, 09:38 CDT
Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.