Investigating - The Agent Activities system has been experiencing intermittent processing issues. App Utilization & Handle Time metrics in exports and dashboards may display incorrect or no data. We are working on a resolution.
Mar 26, 09:37 PDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI ? Operational
API Proxy ? Operational
CDN ? Operational
Community Mail ? Operational
AWS Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
Khoros Care Degraded Performance
AMER & APAC SMM Datacenter Operational
EMEA SMM Datacenter Operational
SMM Analytics Degraded Performance
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
SMM and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Conversations - APP Operational
Conversations - VPC Operational
Conversations - APP3 Operational
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Marketing Mobile Apps Operational
Social Marketing Account Administration Operational
Social Marketing Analytics Operational
Social Marketing Approvals Operational
Social Marketing Publishing Operational
Social Marketing Social Inbox Operational
Khoros Corporate Operational
Khoros Community ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Operational
JX Amsterdam (AMS) Datacenter Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020
Resolved - The issue is resolved and there is no delay in receiving the code for MFA.
Mar 27, 14:43 PDT
Investigating - We are experiencing a delay in pushing out verification codes for MFA logins. This only affects users logging in using username and PW credentials. Our team is actively investigating the underlying cause. We will provide additional updates once available.
Mar 27, 14:26 PDT
Resolved - The permanent fix has been deployed and User Profile page functionality should now be working as expected.

Please reach out to us via support case if you are facing any issue.
Mar 27, 05:14 PDT
Identified - While a permanent fix is still on the way, a workaround is available by toggling an admin setting. Please reach out via your support case if you would like to explore this option.
Mar 25, 08:48 PDT
Investigating - User profile page functionality for PHX customers is unavailable and We are actively working on restoring this functionality.

We will keep you posted on further updates.
Mar 17, 06:17 PDT
Mar 25, 2020
Resolved - The ability for users to access the developer documentation has been restored. Thank you for your patience.
Mar 25, 16:13 PDT
Investigating - At this time, users are unable to access the Khoros developer documentation. We are currently investigating this issue and will update as additional information becomes available.
Mar 25, 07:38 PDT
Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 13:55 PDT
Monitoring - While the underlying Facebook issue with token invalidation error has not yet been resolved, we have deployed a fix to bypass the incorrect error being returned by Facebook to prevent any further spurious token invalidations.
Mar 16, 08:32 PDT
Investigating - We are currently investigating reports of frequent Facebook integration failures in the Khoros Care application. In the interim, please perform a reconnect as a workaround. We will share more updates as they become available.
Mar 12, 05:04 PDT
Resolved - This incident has been resolved.
Mar 24, 08:59 PDT
Monitoring - Facebook appears to have addressed the issue. We are currently monitoring to ensure this is resolved.
Feb 27, 08:16 PST
Identified - "Khoros Marketing has identified a known issue with Facebook's API whereby threaded replies are not displayed as expected on Facebook in both the browser and mobile versions natively.

Please note that replies are publishing successfully from Khoros Marketing however they may not appear visible to all users or the page on Facebook.

A link to the Facebook bug can be found here: https://developers.facebook.com/support/bugs/602017800378913/

We will update our status page once Facebook informs Khoros of a resolution to the issue"
Feb 12, 22:07 PST
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.

Mar 13, 2020
Resolved - Closing out this issue as functionality has remained stable.
Mar 13, 14:13 PDT
Monitoring - The search functionality has been restored. Please reach out via support case if you are still seeing issues.

We will monitor for a reoccurrence for a time before considering this issue fully resolved.
Mar 12, 14:24 PDT
Identified - The cause has been identified and is being worked by the team to restore normal functionality.

Updates to follow as they are available.
Mar 12, 07:25 PDT
Investigating - We have received reports of search functionality not returning results and are actively working on restoring this functionality. This is affecting all AMS customers.

We will update as soon as we have one.
Mar 10, 09:12 PDT
Mar 11, 2020

No incidents reported.

Mar 9, 2020

No incidents reported.

Mar 8, 2020

No incidents reported.

Mar 7, 2020

No incidents reported.

Mar 6, 2020
Resolved - The service has remained stable and we are resolving this incident.

Any lag with most recent data is still to be expected for some communities as heavier daily activity on the platform requires more time to catch up.
Mar 6, 08:17 PST
Monitoring - The issue has been cleared up. Data will take time to process and therefore will need to catch up to the current time, this is to be expected along with some response slowness.

We will monitor for any reoccurrence over the next 24 hours, which is not expected to occur.
Mar 5, 08:17 PST
Identified - Attempting to log into the PHX DES (Data export service) is returning non-standard web response codes. The cause has been identified and is actively being worked.

Updates will be delivered as we have them.
Mar 5, 07:49 PST
Mar 4, 2020
Resolved - The iOS Khoros Marketing app is now available for all users. To use the app, please download the latest version of the app (version 3.38.0) from the Apple App Store. This version of the app will require the same login flow as the web-based Khoros Marketing platform with an email-based verification code.

Thank you for your patience and partnership.

We are actively working on releasing the Android version of the Marketing app. The Capture and Vault app for iOS and Android will follow shortly as well.
Mar 4, 16:04 PST
Update - Access to the Khoros Marketing mobile app remains suspended for non-SSO users while we work to align the recent security enhancements to our platform with the app. Development is underway and we will provide another update for non-SSO customers on Monday, March 9th.
Mar 3, 12:43 PST
Update - Customers that utilize SSO have restored access to our mobile app. For other users, access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of mobile app re-enablement for non-SSO customers on Friday, February 28.
Feb 24, 17:07 PST
Update - Customers that utilize SSO have restored access to our mobile app. For other users, access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of mobile app re-enablement for non-SSO customers on Monday, February 24.
Feb 19, 17:14 PST
Update - Customers that utilize SSO have restored access to our mobile app. For other users, access to the Khoros Marketing mobile app is still suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of mobile app re-enablement for non-SSO customers on Wednesday, 2/19/20.
Feb 18, 16:56 PST
Update - Customers that utilize SSO have restored access to our mobile app. For other users, access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of mobile app re-enablement for non-SSO customers on Tuesday, 2/18/20.
Feb 14, 11:46 PST
Update - Customers that utilize SSO now have restored access to our mobile app. For other users, access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of mobile app re-enablement for non-SSO customers on Friday, 2/14/20.
Feb 13, 10:31 PST
Update - We are conducting final security checks to allow access to the mobile app for customers who utilize SSO; we anticipate access for SSO users being re-enabled shortly. For other users, access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of mobile app re-enablement for non-SSO customers on Thursday, 2/13/20.
Feb 12, 12:40 PST
Update - Customers that utilize SSO now have restored access to our mobile app. For other users, access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of mobile app re-enablement for non-SSO customers on Thursday, 2/13/20.
Feb 12, 09:07 PST
Update - Customers that utilize SSO will have restored access to the Khoros Marketing mobile app very soon. For other users, access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of re-enablement on Wednesday, 2/12/20.
Feb 11, 19:07 PST
Update - Access to the Khoros Marketing mobile app is suspended while we work to align the recent security enhancements to our platform with the app. We will update you on the timing of re-enablement on Tuesday, 2/11/20.
Feb 10, 15:20 PST
Identified - Access to the Khoros Marketing mobile app is suspended until further notice while we work to align the recent security enhancements to our platform with the app. We will provide an updated timeline early next week for restoring access to the app.
Feb 8, 20:25 PST
Resolved - This incident has been resolved. The affected time period was from 4:45 UTC to 5:29 UTC.
Mar 4, 09:41 PST
Monitoring - We are experiencing intermittent service from Twitter that we are monitoring.
Mar 3, 15:04 PST
Mar 3, 2020
Resolved - This incident has been resolved.
Mar 3, 14:57 PST
Monitoring - Facebook service disruption issue has been corrected, and API connectivity is restored. We are working on auditing and confirming across all affected customer environments, and correcting any remaining failures. Any Facebook integrations showing error state (via red exclamation mark) can be reconnected, if needed. Please notify Support if you are continuing to experience problems with Facebook.
Feb 28, 07:25 PST
Investigating - We are currently experiencing a disruption in service for Facebook social handles. Customers in the US region may see delays with incoming Facebook content or may experience error messages while attempting to respond to Facebook messages. Our Engineering team is actively investigating this issue.
Feb 28, 06:38 PST
Resolved - The issue has been fixed and the system is functional as expected.
Mar 3, 11:49 PST
Identified - The follower counts that Facebook is sending Khoros does not match the native count. Facebook has been notified of the issue. You can follow the public ticket by logging into Facebook here: https://developers.facebook.com/support/bugs/224713465595675/
Feb 28, 13:08 PST
Mar 2, 2020
Resolved - The issue with delayed analytics data has been resolved.
Mar 2, 07:43 PST
Update - We have identified the issue and are actively working on a resolution as well as putting measures in place to prevent it from happening again.
Feb 25, 13:28 PST
Identified - Due to an issue with one of our production datastores, metrics generated after Friday 11am for customers on app.spredfast.com are temporarily unavailable. We are actively working on a solution and will provide an update to our status page on Tuesday, February 25.
Feb 24, 11:55 PST
Mar 1, 2020
Resolved - This incident has been resolved.
Mar 1, 10:49 PST
Monitoring - The access and functionality of the Khoros Promotions has been restored and all users can access the platform now.
Mar 1, 09:09 PST
Update - We are performing final security validations on Khoros Promotions. We appreciate your patience as we execute our security protocols; we will update you on the timing of re-enablement on Friday, February 28.
Feb 24, 17:14 PST
Identified - We are performing final security validations on Khoros Promotions. We appreciate your patience as we execute our security protocols; we will update you on the timing of re-enablement on Monday, February 24.
Feb 20, 13:30 PST
Feb 29, 2020

No incidents reported.