All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
APAC Hosted Communities Operational
US Hosted Communities Operational
EU Hosted Communities Operational
Analytics Operational
Mail Operational
Third-party Integration Operational
Aurora SDK Operational
Khoros Care Operational
APAC Hosted Care Operational
EU Hosted Care Operational
US Hosted Care Operational
Agent View Operational
Analytics Operational
Manage View Operational
Secure Verification Operational
Modern Chat Operational
Brand Messenger Operational
Automation Framework Operational
Secure Forms Operational
Voice Operational
Meta Business Products APIs Operational
Third-party APIs Operational
CRM Integration Operational
Khoros Community Integration Operational
Khoros Care app in Apple Store Operational
Khoros Care app in Google Play Store Operational
Brand Messenger Android SDK Operational
Brand Messenger iOS SDK Operational
Brand Messenger React Native SDK Operational
Khoros Marketing Operational
User Login Operational
Organic Publishing Operational
Calendar Operational
Approvals Operational
Account Administration Operational
Analytics Operational
Content Center Operational
Marketing Mobile Apps Operational
Paid Publishing Operational
Social Inbox Operational
Agent Inbox Operational
Financial Export Service Operational
Khoros Capture app in Apple Store Operational
Khoros Capture app in Google Play Store Operational
Khoros Marketing app in Apple Store Operational
Khoros Marketing app in Google Play Store Operational
Spredfast npm packages in npmjs Operational
Khoros Flow Operational
Core System Operational
Broadcast Operational
Code Actions Operational
Flow Designer(UI) Operational
Analytics Operational
Chatapp Operational
Khoros Care Integration Operational
Voice Integration Operational
REST API Integration Operational
Socket SDK Integration Operational
WebWidget Integration Operational
Front Integration Operational
Genesys Integration Operational
Zapier Integration Operational
Webhook Actions Integration Operational
360Dialog Integration Operational
Flow npm packages in npmjs Operational
Khoros Corporate Operational
Atlas (Khoros Community) Operational
Khoros Case Management & Portal Operational
Khoros.com Website Operational
Khoros Developer Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 7, 2026

No incidents reported today.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Khoros Flow Scheduled Maintenance - EMEA Region
Completed - The scheduled maintenance has been completed.
Sep 3, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 CDT
Scheduled - We will be performing scheduled maintenance on Khoros Flow in the EMEA region. During this window, there may be a brief interruption of less than one minute while updates are applied. Your active sessions will not be interrupted.
Sep 2, 06:58 CDT
EMEA maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:01 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window; no downtime is expected, and all services will remain operational.
Aug 30, 18:58 CDT
Khoros Flow Scheduled Maintenance - AMER Region
Completed - The scheduled maintenance has been completed.
Sep 3, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 CDT
Scheduled - We will be performing scheduled maintenance on Khoros Flow in the AMER region. During this window, there may be a brief interruption of less than one minute while updates are applied. Your active sessions will not be interrupted.
Sep 2, 06:58 CDT
[AMER] Khoros Marketing Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 03:00 CDT
Scheduled - Performing a routine maintenance activity in AMER, within the region's defined maintenance window. No downtime is expected, all services remain operational.
Sep 3, 02:33 CDT

Sep 2, 2026

EMEA maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 18:00 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window; no downtime is expected, and all services will remain operational.
Aug 30, 18:58 CDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

EMEA maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 18:00 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window; no downtime is expected, and all services will remain operational.
Aug 30, 18:56 CDT

Aug 30, 2026

EMEA maintenance
Completed - The scheduled maintenance has been completed.
Aug 30, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 20:30 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 30, 19:03 CDT

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Khoros Care EMEA region - Routine maintenance on database infrastructure
Completed - The scheduled maintenance has been completed.
Aug 27, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:30 CDT
Scheduled - A routine maintenance activity is being performed on Khoros Care database infrastructure in the EMEA region, conducted within the region's defined maintenance window. No downtime is expected, service will be neither interrupted nor degraded, and all services will remain operational.
Aug 27, 18:30 CDT
[AMER] Khoros Marketing Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 CDT
Scheduled - Performing a routine maintenance activity in AMER, within the region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 26, 20:43 CDT
Care Maintenance - AMER
Completed - The scheduled maintenance has been completed.
Aug 27, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 CDT
Scheduled - We will be undergoing scheduled maintenance for Khoros Care for the AMER region, executed in the region's Maintenance window, no downtime is expected.
Aug 25, 04:59 CDT
Scheduled maintenance - AMER
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 CDT
Scheduled - Deployment of Calendar CSV export fix. Display-only change. No downtime.
Aug 25, 13:50 CDT

Aug 26, 2026

Care Maintenance - EMEA
Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 18:00 CDT
Scheduled - We will be undergoing scheduled maintenance for Khoros Care for the EMEA region, executed in the region's Maintenance window, no downtime is expected.
Aug 25, 04:55 CDT
[EMEA] Khoros Care Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 15:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 11:00 CDT
Scheduled - Performing a routine maintenance activity in AMER, EMEA and APAC, within each region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 24, 12:57 CDT
Care Maintenance - APAC
Completed - The scheduled maintenance has been completed.
Aug 26, 15:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 11:00 CDT
Scheduled - We will be undergoing scheduled maintenance for Khoros Care for the APAC region, executed in the region's Maintenance window, no downtime is expected.
Aug 25, 04:51 CDT
[APAC] Khoros Care Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 11:01 CDT
Scheduled - Performing a routine maintenance activity in AMER, EMEA and APAC, within each region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 24, 12:57 CDT
[AMER] Khoros Care Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 03:00 CDT
Scheduled - Performing a routine maintenance activity in AMER, within the region's defined maintenance window. No downtime is expected; all services remain operational. Change is host-metrics dual-write only (Alloy on Ansible-managed Care EC2). Care product traffic is not interrupted.
Aug 24, 12:49 CDT

Aug 25, 2026

[APAC] Khoros Care Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 03:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 24, 12:56 CDT
Scheduled - Performing a routine maintenance activity in AMER, EMEA and APAC, within each region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 24, 12:54 CDT

Aug 24, 2026

[APAC] Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 24, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 11:00 CDT
Scheduled - Performing a routine maintenance activity in APAC within the region's defined maintenance window. No downtime is expected; all services remain operational.
Aug 20, 12:34 CDT
Scheduled Maintenance - AMER region
Completed - The scheduled maintenance has been completed.
Aug 24, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:31 CDT
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 24, 04:48 CDT
[AMER] Scheduled Maintenance — Khoros Community
Completed - The scheduled maintenance has been completed.
Aug 24, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 03:30 CDT
Scheduled - A routine maintenance activity is being performed on Khoros Community Production infrastructure in the AMER region, conducted within the region's defined maintenance window. Three superseded database backup snapshots, retained from completed 2025 and 2026 maintenance activities on an internal automation database, are being deleted. The live database is not modified. No downtime is expected, service will be neither interrupted nor degraded, and all services will remain operational.
Aug 23, 20:34 CDT

Aug 23, 2026

[EMEA] Scheduled Maintenance — Khoros Care
Completed - The scheduled maintenance has been completed.
Aug 23, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 21:01 CDT
Scheduled - We are performing a scheduled maintenance activity on Khoros Care in EMEA, conducted within the region's defined maintenance window. A brief interruption of up to a few minutes may occur for Care read operations while a database reader instance is reconfigured; connections re-establish automatically and all services are expected to be fully operational within the window.
Aug 23, 19:24 CDT
[EMEA] Scheduled Maintenance — Khoros Community
Completed - The scheduled maintenance has been completed.
Aug 23, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 20:00 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 23, 08:29 CDT
[EMEA] Scheduled Maintenance — Khoros Community
Completed - The scheduled maintenance has been completed.
Aug 23, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:01 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 23, 08:27 CDT
[EMEA] Scheduled Maintenance — Khoros Community
Completed - The scheduled maintenance has been completed.
Aug 23, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 18:00 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 23, 08:25 CDT

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Scheduled Maintenance - AMER Region
Completed - The scheduled maintenance has been completed.
Aug 21, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 03:00 CDT
Scheduled - Performing a routine maintenance activity in AMER Region, within the region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 19, 09:14 CDT
[AMER] Scheduled Maintenance — Khoros Community
Completed - The scheduled maintenance has been completed.
Aug 21, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 03:01 CDT
Scheduled - A routine, scheduled maintenance activity will be performed on Khoros Community infrastructure in the AMER region, within the region's defined maintenance window.

No downtime is expected. Services will remain fully operational throughout, with no interruption or degradation to availability, performance, or access latency.
Aug 21, 01:58 CDT

Aug 20, 2026

[EMEA] Scheduled Maintenance — Khoros Community
Completed - The scheduled maintenance has been completed.
Aug 20, 22:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:15 CDT
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 20, 20:14 CDT
Scheduled Maintenance - EMEA Region
Completed - The scheduled maintenance has been completed.
Aug 20, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 18:00 CDT
Scheduled - Performing a routine maintenance activity in EMEA, within the region's defined maintenance window. No downtime is expected, all services remain operational.
Aug 19, 09:13 CDT
Scheduled Database Maintenance – AMER
Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:00 CDT
Scheduled - We will be performing scheduled maintenance on backend database infrastructure supporting a subset of Khoros Communities in the AMER region. During this window, some Communities may experience brief service interruptions of up to 5 minutes while we complete two short, planned failovers. Services are expected to recover automatically, and no action is required on your part. We appreciate your patience.
Aug 19, 22:57 CDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Scheduled Maintenance in AMER Region
Completed - The scheduled maintenance has been completed.
Aug 18, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 08:00 CDT
Scheduled - We are performing a scheduled maintenance activity on Khoros Communities infrastructure in AMER region, conducted within the region's defined maintenance window. A brief service interruption of up to 5 minutes may occur for the affected Communities during two short database failovers; services are expected to recover automatically within the window.
Aug 17, 21:20 CDT
Scheduled Maintenance in AMER Region
Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:30 CDT
Scheduled - We are performing a routine maintenance activity on Khoros Communities infrastructure in the AMER region, conducted within the region's defined maintenance window. No downtime is expected and all services are expected to remain operational.
Aug 18, 03:40 CDT
Analytics data missing since the 14th of August for EMEA region
Resolved - This incident has been resolved. if you encounter issues please do not hesitate to reach to our support team.
Aug 18, 06:27 CDT
Update - The missing analytics data for August 14–16 has been successfully restored. We are continuing to monitor the next processing cycle to ensure reporting remains current.
Aug 17, 19:05 CDT
Monitoring - We have identified and fixed an issue affecting analytics since the 14th of August, we are working on backfilling the data.
Aug 17, 05:21 CDT
Scheduled Maintenance in AMER Region
Completed - The scheduled maintenance has been completed.
Aug 18, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 03:00 CDT
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Aug 17, 21:10 CDT

Aug 17, 2026

Scheduled Maintenance in AMER Region
Completed - The scheduled maintenance has been completed.
Aug 17, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:15 CDT
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the

region's defined maintenance window. No downtime is expected, and all services

will remain operational.
Aug 17, 05:28 CDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Scheduled Maintenance in AMER Region
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 CDT
Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.
Aug 5, 05:49 CDT

Aug 10, 2026

Scheduled Maintenance in AMER Region
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 03:00 CDT
Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.
Aug 5, 05:48 CDT

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

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