[Care - Facebook API] Unable to reply to visitor’s post on Facebook
Update - Our team is in touch with the Facebook team to investigate the issue, and we will keep you posted when an update is available.
Jan 19, 10:50 CST
Update - The Facebook team is investigating the issue, and we are actively monitoring the progress. We will keep you posted further when we have an update.
Jan 15, 09:22 CST
Update - Our team has partnered with the Facebook team and created a bug towards a fix. You can track the Facebook bug by navigating to https://developers.facebook.com/support/bugs/451986382496318/. We will keep you posted further when an update available.
Jan 14, 08:49 CST
Identified - Our team has validated the system and confirmed that users are able to respond to visitor's posts, and also, it is getting published successfully but showing an error (Failed to send Facebook response) in the system. Our team identified that it is a Facebook issue and raising a bug with the Facebook team. We will keep you posted when we have more updates.
Jan 14, 08:36 CST
Investigating - Our team observed an issue where users face a problem in replying to Visitor’s post on Facebook. Our engineering team has been engaged and investigating it further, and we will keep you posted on the progress.
Jan 14, 07:24 CST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
Community Analytics ? Operational
CDN ? Operational
Community Mail ? Operational
AWS US Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
AWS EU Community Hosting ? Operational
Khoros Care Partial Outage
AMER & APAC CARE Datacenter Operational
EMEA CARE Datacenter Operational
CARE Analytics Operational
Facebook API ? Partial Outage
Twitter API ? Operational
Other APIs ? Operational
AMER CARE CRM Connector Operational
EMEA CARE CRM Connector Operational
Stage CARE CRM Connector Operational
CARE and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Social Marketing - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Marketing Mobile Apps Operational
Social Marketing Account Administration Operational
Social Marketing Analytics Operational
Social Marketing Approvals Operational
Social Marketing Publishing Operational
Social Marketing Social Inbox Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

Unresolved incident: [Care - Facebook API] Unable to reply to visitor’s post on Facebook.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021
[ Khoros Marketing ] Facebook posts are failing intermittently to publish
Resolved - This incident stands resolved now. As always, please feel free to reach out to Khoros Support for any assistance.
Jan 12, 13:01 CST
Update - Facebook has implemented the fix. We are actively monitoring the system, and we did not observe any failure recently. We will keep you posted further when updates available.
Jan 12, 07:36 CST
Monitoring - Our engineering team has identified a Facebook bug causing an intermittent issue in publishing Facebook posts (text, links, photos, video). We have partnered with the Facebook team as they are working towards a fix. You can track the Facebook bug by navigating to https://developers.facebook.com/support/bugs/1578821952506512/
Jan 12, 00:48 CST
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021
[Khoros Care]
Resolved - This issue has been resolved.
Jan 7, 16:15 CST
Monitoring - The system appears to be back to normal. Some incoming private messages may have been dropped during the outage. There was an outage with AWS-Kinesis (https://status.aws.amazon.com/)
Jan 7, 15:51 CST
Investigating - We are aware of the issues affecting Care in the US. We are currently investigating the cause.
Jan 7, 15:03 CST
Jan 6, 2021
[Community - Analytics] Analytics Currently unavailable for US based communities
Resolved - Our engineering team has fixed the issue, and Community Analytics is accessible now.
Jan 6, 15:24 CST
Update - We are continuing to investigate this issue.
Jan 6, 14:48 CST
Investigating - We’re aware that there’s an issue with accessing Community Analytics for those hosted in the US region. We’re working with our engineering team to get this resolved.
Communities hosted in EMEA are unaffected by this.
Jan 6, 14:48 CST
Jan 5, 2021

No incidents reported.

Jan 4, 2021
[Khoros Marketing] FB PM responses are missing in Inbox history and natively
Resolved - This incident stands resolved. As always, please feel free to reach out to Khoros Support for any assistance.
Jan 4, 12:43 CST
Update - We continue to monitor the progress further, and we will update you as we hear from Facebook about backfilling old messages.
Dec 28, 11:40 CST
Monitoring - Facebook team has implemented a fix for the affected pages. Agent’s Facebook Private Messages should stop seeing missed replies in the inbox for the new messages. We are actively monitoring the progress and we will keep you posted about backfilling old messages once we have an update from the Facebook team.
Dec 16, 04:03 CST
Update - Our team is aligned with the Facebook team and the Facebook team is working towards the fix. We will keep you posted with the updates once it is available.
Dec 15, 09:19 CST
Update - We are continuing to investigate this issue.
Dec 11, 16:19 CST
Update - We are continuing to investigate this issue.
Dec 11, 16:16 CST
Update - We are continuing to investigate this issue.
Dec 11, 16:14 CST
Investigating - We have identified a known Facebook issue for Messenger. Agent's FB PM responses are missing in Inbox history and natively from the responding page. Please note that the PMs are successfully published and visible to the end-user.

We have partnered with Facebook Support and are actively investigating the underlying cause. We will provide any updates once available.
Dec 11, 16:04 CST
[ Khoros Marketing ] : Facebook videos are failing to publish when selecting the ‘Schedule on Facebook’ option in the publishing window
Resolved - This incident stands resolved now.
Jan 4, 05:13 CST
Monitoring - Facebook has implemented a fix for this issue, which we've confirmed in testing. Since the bug status on the Facebook side is still set to open, our team will continue monitoring the issue and provide an update when the bug is officially closed.
Dec 30, 11:28 CST
Investigating - The Facebook team is actively investigating the issue, and we will keep you posted with progress when it is available.
Dec 21, 09:50 CST
Monitoring - Our engineering team have identified a Facebook bug causing videos scheduled on Facebook to fail publishing. We have partnered with the Facebook team as they work towards a fix. You can track the Facebook bug by navigating to https://developers.facebook.com/support/bugs/437056027309491/
Dec 17, 09:57 CST
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

Jan 1, 2021

No incidents reported.

Dec 31, 2020

No incidents reported.

Dec 30, 2020
Dec 29, 2020

No incidents reported.

Dec 28, 2020
Dec 27, 2020

No incidents reported.

Dec 26, 2020

No incidents reported.

Dec 25, 2020

No incidents reported.

Dec 24, 2020

No incidents reported.

Dec 23, 2020

No incidents reported.

Dec 22, 2020

No incidents reported.

Dec 21, 2020
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