Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Manage View Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

[Care-Analytics] Performance degradation for EMEA region

Resolved - This incident has been resolved.
Jan 31, 12:30 CST

Monitoring - We confirm that the affected services have been restored and are working as expected now. We will continue to monitor the situation and provide another update soon.
Jan 31, 09:48 CST

Update - We continue to work towards the resolution and will keep you updated on the progress when we have more updates.
Jan 31, 08:18 CST

Identified - We are observing the issue further, and we are actively troubleshooting it. We will keep you posted on the progress when more information is available.
Jan 31, 06:54 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 31, 06:23 CST

Identified - We have identified the issue and working towards the resolution. We will provide an update as soon as we have more information.
Jan 31, 06:14 CST

Investigating - We are experiencing a performance degradation with Analytics in Care for EMEA region. As a result, agents observe that Analytics is loading with latency or intermittently unavailable.
We are actively working towards the resolution and will keep you updated on the progress.
Jan 31, 05:38 CST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

[Marketing-Intelligence & Experiences] Ingestion issue with Twitter Search API

Resolved - This incident has been resolved.
Jan 27, 18:22 CST

Monitoring - We confirm that the error rate in Twitter ingestion has been restored and everything is working as expected. We will continue to monitor the situation and provide another update soon.
Jan 27, 14:40 CST

Update - We are still observing a mild error rate in Twitter ingestion, and we submitted high priority ticket with Twitter team for further analysis; we will update you when we hear back from Twitter team.
Jan 27, 05:02 CST

Investigating - We are observing a mild error rate in Twitter ingestion with Intelligence & Experiences modules in Marketing due to an issue at Twitter’s end. As a result, agents may notice a slight ingestion delay in Twitter-related searches in Intelligence & Experiences while managing the streams.
We are tracking the progress with Twitter and will keep you posted with updates when available.
You may refer to Twitter’s status page for more information
Twitter’s Status page URL: https://api.twitterstat.us/incidents/zl5svjl7kg8m
Jan 26, 11:58 CST

Jan 26, 2023

Jan 25, 2023

[Marketing - Publishing] VPC1 Environment is down

Resolved - This incident has been resolved.
Jan 25, 17:56 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 25, 16:56 CST

Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
Jan 25, 16:05 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 25, 15:51 CST

Investigating - We are observing that the Marketing Platform is unreachable in our VPC1 environment. As a result, agents are getting 502 Bad Gateway error. We are actively investigating the issue, and we will keep you updated on the progress.
Jan 25, 15:31 CST

Jan 24, 2023

[Flow] Scheduled Infra Upgrade on January 24th

Completed - The scheduled maintenance has been completed and we finished the upgrade with less than 1 minute of downtime and expect minimal to no impact to customers.
Jan 24, 21:15 CST

Verifying - We are monitoring the situation and will provide another update soon.
Jan 24, 21:07 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:30 CST

Scheduled - Maintenance Description: There will be an infra upgrade for Flow platform, which is being done as part of system enhancement.

Impact: This maintenance will take place during 1 hour window, and Flow platform will be completely unavailable until maintenance is complete.

Schedule: January 24th, Tuesday, 06:30 PM PST/08:30 PM CDT/09:30 PM ET - January 24th, Tuesday, 07:30 PM PST/09:30 PM CDT/10:30 PM ET

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Jan 24, 06:14 CST

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

[Care-Analytics] Performance degradation for APAC & EMEA region

Resolved - This incident has been resolved.
Jan 20, 12:41 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 20, 08:55 CST

Identified - We have identified performance degradation with Analytics in Care for APAC & EMEA regions. As a result, agents observe that Analytics is loading with latency or intermittently unavailable.
We are actively working towards the resolution and will keep you updated on the progress.
Jan 20, 08:23 CST

Jan 19, 2023

[CXI] Site is unresponsive

Resolved - This incident has been resolved.
Jan 19, 14:52 CST

Monitoring - We confirm that the site is back to normal. We will continue to monitor the situation and provide another update soon.
Jan 19, 13:57 CST

Identified - We confirm that the services are getting back to normal. We will continue to monitor the situation and provide another update soon.
Jan 19, 12:56 CST

Investigating - We are observing that the CXI site is unresponsive/unreachable.
We are actively working toward the resolution; recovery is already in progress, and we will keep you updated on the progress.
Jan 19, 11:38 CST

[Flow - Broadcast] Issue with Broadcast page

Resolved - This incident has been resolved
Jan 19, 10:40 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Jan 19, 07:51 CST

Investigating - We are experiencing an issue with Broadcast Page within Flow. As a result, agents won't be able to access the Flow broadcast page in the Dashboard UI.
We are actively investigating the issue and will keep you updated on the progress.
Jan 19, 04:35 CST

[Marketing-Approvals] Post appearance issue in Approvals tab

Resolved - This incident has been resolved.
Jan 19, 01:25 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and will update you accordingly.
Jan 17, 10:10 CST

Update - We are seeing an improvement in the behavior of posts in the Approval flow of Marketing, the posts pending for approval are now appearing in the Approvals tab with a decent delay.

We have observed the posts are now appearing in the approvals queue in an average of 15 mins.

We continue to investigate the issue, we will keep you updated on the progress.
Jan 16, 01:32 CST

Update - We continue to investigate the issue, and we will keep you updated on the progress.
Jan 12, 21:29 CST

Update - We continue to investigate the issue, and we will keep you updated on the progress.
Jan 12, 18:36 CST

Investigating - We are experiencing an issue with the Approval flow in Marketing, where posts pending for approval do not appear in the Approvals tab. Agents may also notice already approved posts appearing in the Approvals tab.
As a workaround, we recommend agents to check the pending posts under Calendar and approve them.
We are actively investigating the issue and will keep you updated on the progress when more information is available.
Jan 12, 13:03 CST

Jan 18, 2023

No incidents reported.

Jan 17, 2023

Jan 16, 2023

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

Jan 12, 2023

[Marketing - Analytics] Performance degradation in Analytics

Resolved - This incident has been resolved.
Jan 12, 17:51 CST

Monitoring - We confirm that affected services have been restored, and the data processing has also been completed. We will continue to monitor the situation and provide another update soon.
Jan 12, 12:25 CST

Update - We are still observing intermittent failure while loading the dashboards, including exports; we continue to work to stabilize it.
In parallel, we have started the data processing to resolve the latency in data updates for affected customers(a set of customers), and ETA for completion is 3 PM CST.
We will keep you updated on the progress as more information is available.
Jan 12, 09:08 CST

Identified - We have identified the issue, and our team is working toward the resolution. We will provide an update as soon as we have more information.
Jan 12, 06:09 CST

Update - We continue to investigate the issue and will keep you updated on the progress when more information is available.
Jan 12, 05:39 CST

Update - Upon further analysis, we also found latency in the data updates from 9th Jan onwards in analytics for a set of customers, which affects the agent's ability to get accurate data from 9th Jan onwards while loading/generating the reports.
We are actively investigating the issue and will keep you posted on the progress.
Jan 12, 04:44 CST

Investigating - We are experiencing performance degradation with Analytics in Marketing. As a result, agents are observing metrics are not appearing in dashboards at many places.
We are actively investigating the issue and will keep you updated on the progress.
Jan 12, 04:20 CST

Jan 11, 2023

No incidents reported.

Jan 10, 2023

No incidents reported.

Jan 9, 2023

No incidents reported.