All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for APAC region.

Impact: During this maintenance, you may expect up to 5 minutes of downtime for Brand Messenger.

Schedule: Oct 8th, 9 AM PDT - Oct 8th, 10 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).

Posted on Sep 27, 2024 - 16:40 CDT
Past Incidents
Oct 7, 2024

No incidents reported today.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 03:00 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for AMER region.

Impact: During this maintenance, you may expect up to 5 minutes of downtime for Brand Messenger.

Schedule: Oct 1st, 1 AM PDT - Oct 1st, 2 AM PDT

If you have any questions, please feel free to contact Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).

Sep 19, 12:26 CDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024
Resolved - This incident stands resolved.
Sep 21, 12:59 CDT
Monitoring - We want to inform you about an incident with Flow where we observed intermittent failure in bot responses.
Our engineering team has taken the necessary measures and restored the affected services.
We are actively monitoring the situation and will keep you posted further.

Sep 21, 11:51 CDT
Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024
Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 CDT
Update - We are rescheduling this maintenance on 16th September. Kindly go through the updated schedule below:

Schedule: Sep 16th, 7 PM PDT - Sep 16th, 8 PM PDT

Sep 5, 12:24 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Brand Messenger for EMEA region.

Impact: During this maintenance, you may expect up to 10 minutes of downtime for Brand Messenger.

Schedule: Sep 8th, 7 PM PDT - Sep 8th, 8 PM PDT

If you have any questions, please feel free to contact Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).

Sep 1, 12:43 CDT
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
Resolved - We confirm that the affected services have been restored by Meta team and are working as expected. We are considering this incident resolved now.
Sep 12, 11:35 CDT
Monitoring - Meta has restored the affected services. We will continue to monitor the situation and keep you updated.
Sep 12, 08:26 CDT
Investigating - We are experiencing publishing failure in Marketing for Instagram, which affects publishing for Instagram posts containing multiple assets(more than one). It appears to be an issue on the Meta side, and we are tracking the progress with the Meta team.
We will keep you updated as we have an update from the Meta team.

Sep 11, 10:57 CDT
Sep 11, 2024
Resolved - This incident has been resolved.
Sep 11, 15:17 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you further.
Sep 11, 14:10 CDT
Identified - We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may have noticed latency in content ingestion, searching, claiming & responding to conversation.
We are already observing recovery for affected services, and we will update you once it is fully restored.

Sep 11, 13:50 CDT
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.