Community Page View and Unique Visitors Widget temporarily disabled
Identified - The issue has been identified and the fix is being implemented.
Aug 8, 09:50 PDT
Investigating - We are encountering some issues with the Community pageview. We have temporarily disabled the 'Community Page View' Widget under Analytics and working on resolving the issue.
Jul 15, 09:35 PDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
AMER & APAC Community Datacenter ? Operational
EMEA Community Datacenter ? Operational
LSI ? Operational
API Proxy ? Operational
CDN ? Operational
Community Mail ? Operational
AWS Community Hosting ? Operational
AWS CDN (CloudFront) ? Operational
Khoros Care Degraded Performance
AMER & APAC SMM Datacenter Operational
EMEA SMM Datacenter Operational
SMM Analytics Degraded Performance
Facebook API ? Operational
Twitter API ? Operational
Other APIs ? Operational
AMER SMM CRM Connector Operational
EMEA SMM CRM Connector Operational
Stage SMM CRM Connector Operational
SMM and Community Integration ? Operational
WeChat Operational
WhatsApp Operational
Khoros Marketing Operational
Conversations - APP Operational
Conversations - VPC Operational
Conversations - APP3 Operational
Conversations - Financial Export Service Operational
Intelligence Operational
Experiences Operational
Vault Operational
Promotions Operational
Khoros Corporate Operational
Khoros Community ? Operational
Khoros Case Management & Portal Operational
Khoros.com Website ? Operational
Khoros Developer Documentation Operational
JX Communities Operational
JX Amsterdam (AMS) Datacenter Operational
JX Bunchball Operational
JX Phoenix (PHX) Datacenter Operational
JX Streamonce Operational
JX Cloud Analytics Operational
JX Cloud Search Operational
JX Rewards Operational
JX Video Operational
JX Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
EMEA Khoros Communities - Continued AWS Notification Migration
Completed - The scheduled maintenance has been completed.
Aug 15, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 16:00 PDT
Scheduled - As a part of the AWS migration effort, continued maintenance is necessary to migrate our notification service to AWS. This migration is targeted for the EMEA maintenance window on August 15th, from 11:00pm to 3:00am GMT (4pm - 8pm PDT on August 15th).

During this window there will be no data loss, but there will be delays with notification related services such as subscription notifications and notification feeds. Events occurring that generate notifications during this window will be queued and released once the service migration is complete.

There will be no application downtime, as this maintenance is for a service. We do not expect this to take the full 4 hours during the window to complete, but are leveraging it in the event further action is required.
Aug 13, 11:52 PDT
Aug 14, 2019
Please disregard the previous message - 'EMEA Khoros Communities - AWS Notification Migration'
Completed - The scheduled maintenance has been completed.
Aug 14, 22:19 PDT
Scheduled - The previous messages were sent incorrectly - the migration is due to occur during the EMEA maintenance window.

Apologies for any confusion.
Jul 25, 04:28 PDT
Social Marketing Experiences & Intelligence Unavailable
Resolved - Access to Experiences and Intelligence has been restored. Our Operational Engineers have determined the cause of the incident and have resolved it. When an RCA is determined fully we will update this incident.
Aug 14, 17:13 PDT
Update - Our Operational Engineering team is continuing to work on resolving this issue. We will continue to update this page as updates occur.
Aug 14, 15:46 PDT
Identified - Khoros Social Marketing Experiences product is currently unavailable. Our Operational Engineers are working with all appropriate resources to get this resolved as quickly as possible
Aug 14, 14:25 PDT
Aug 13, 2019
Marketing Facebook Temporary Restriction from the Inbox
Resolved - This incident has been resolved.
Aug 13, 11:31 PDT
Update - As Khoros has been working with Facebook, they have confirmed they are working on a permanent resolution to this issue that should prevent this in the future. They have provided a temporary solution on a per-account basis. If you run into this error within the Khoros software suite, please contact the Support team and we will work with Facebook to ensure the temporary solution is enabled for your accounts.
Jul 3, 13:25 PDT
Monitoring - Overnight, the errors occuring for some customers within the Social Marketing Inbox have not recurred according to our records. We continue to monitor this situation and will update this incident if the temporary block issues occur again. If you run into this error again please don't hesitate to reach out to Support
Jun 19, 08:43 PDT
Investigating - Khoros Social Marketing teams are investigating reports of Facebook rejecting actions on comments from Khoros Marketing. We are working with Facebook to understand the scope and impact of this issue and determine if what actions can potentially be taken by Khoros to alleviate this issue. If you receive "You're temporarily restricted from liking posts, Pages and comments, and from reviewing Pages." error when attempting to take action, and will update this incident as we know more
Jun 18, 12:11 PDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.

Aug 2, 2019

No incidents reported.

Aug 1, 2019

No incidents reported.

Jul 31, 2019

No incidents reported.

Jul 30, 2019
EMEA AWS - Slowness on Khoros Communities
Resolved - The issue has been resolved and performance returned to normal levels.
Jul 30, 15:00 PDT
Identified - We've found the root cause and are in the process of resolving the issue.
Jul 30, 14:49 PDT
Investigating - We are aware of interment performance issues with Khoros communities hosted in AWS for the EMEA region. Customers impacted by this issue may see system slowness, system too busy messages, or potentially time out messages.

Engineering is already engaged and working on addressing the issue. This issue is limited to AWS communities in the EMEA region and does not impact US AWS communities.
Jul 30, 11:19 PDT
Jul 29, 2019

No incidents reported.

Jul 28, 2019

No incidents reported.

Jul 27, 2019

No incidents reported.

Jul 26, 2019
AMER & APAC Khoros Communities - AWS Notification Migration
Completed - The scheduled maintenance has been completed.
Jul 26, 03:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:59 PDT
Scheduled - As a part of the AWS migration effort, maintenance is necessary to migrate our notification service to AWS. This migration is targeted for the maintenance window on July 25th, from 11:59pm to 4:00am PDT.

During this window there will be no data loss, but there will be delays with notification related services such as subscription notifications and notification feeds. Events occurring that generate notifications during this window will be queued and released once the service migration is complete.

There will be no application downtime, as this maintenance is for a service. We do not expect this to take the full 4 hours during the window to complete, but are leveraging it in the event further action is required.
Jul 25, 23:59 PDT
Jul 25, 2019
EMEA Khoros Communities - AWS Notification Migration
Completed - The scheduled maintenance has been completed.
Jul 25, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:01 PDT
Scheduled - As a part of the AWS migration effort, maintenance is necessary to migrate our notification service to AWS. This migration is targeted for the maintenance window on July 26th, from 12:00am to 4:00am GMT (4pm - 8pm PDT on July 25th).

During this window there will be no data loss, but there will be delays with notification related services such as subscription notifications and notification feeds. Events occurring that generate notifications during this window will be queued and released once the service migration is complete.

There will be no application downtime, as this maintenance is for a service. We do not expect this to take the full 4 hours during the window to complete, but are leveraging it in the event further action is required.
Jul 25, 06:47 PDT
[JX] AMS searches results returning empty
Resolved - Resolving the broad status as the majority affected have been resolved. We will continue working with individuals still having issues.
Jul 25, 14:52 PDT
Update - This issue is still being worked with our partner team. We will continue to deliver any major updates as we receive them.
Jul 10, 07:35 PDT
Identified - We continue to work with our partner team who is working to fix this issue. Updates will continue to be delivered as we have them.
Jun 27, 12:47 PDT
Investigating - Reports of sites located in the AMS (Amsterdam) data center are having issues retrieving results when using the in-site search tools. The proper teams have been contacted and we will be delivering updates as they come in.
Jun 7, 09:39 PDT
Jul 24, 2019

No incidents reported.

Jul 23, 2019

No incidents reported.

Jul 22, 2019

No incidents reported.

Jul 21, 2019

No incidents reported.

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