[US Hosted Care] Performance issue for customers from the AMER region
Incident
Report for Khoros
Resolved
We have completed recovering the historical data for the last two years. Further, we recommend you to contact the Khoros Support team in case of any concerns; we would be happy to help.
We appreciate your patience and cooperation.
We appreciate your patience and cooperation.
Monitoring
The underlying issue has been resolved, and Care is now fully operational for all new and open content.
We are working on a plan for recovering historical data in a phased manner. This will take some time, and we will follow up once we have an ETA.
We sincerely appreciate your patience and understanding during this time.
Please feel free to reach out to our support for assistance if you continue to experience issues with the new content.
We are working on a plan for recovering historical data in a phased manner. This will take some time, and we will follow up once we have an ETA.
We sincerely appreciate your patience and understanding during this time.
Please feel free to reach out to our support for assistance if you continue to experience issues with the new content.
Update
The maintenance has been completed, and we are currently working to restore Care for open and new cases. This is expected to take approximately one more hour.
We will share the estimated timeline for the recovery of historical data in our next update.
We will share the estimated timeline for the recovery of historical data in our next update.
Update
To resolve the current issue, we will be taking down Care for maintenance. We will update you as soon as it is back online.
Update
We continue to work on the resolution and will keep you posted further as we have an update.
Identified
We continue to work towards the resolution, and we will keep you updated on the progress.
Update
We have identified an infrastructure issue that affects the search functionality, content appearance, and prevents agents from performing tasks in Care. This issue only affects the customers hosted in the AMER region.
Our engineering teams are actively working towards the resolution, and we will keep you updated on the progress as we have more info.
Our engineering teams are actively working towards the resolution, and we will keep you updated on the progress as we have more info.
Update
We are actively working on the issue, and will share more info as we have it.
Update
This issue affects all AMER customers and impacts the performance of Care operations.
We are actively troubleshooting the issue, and we will keep you updated as soon as we have more details.
We are actively troubleshooting the issue, and we will keep you updated as soon as we have more details.
Investigating
We are experiencing performance degradation in Care, which affects a subset of customers from the AMER region.
We are actively investigating the issue, and we will keep you updated on the progress.
We are actively investigating the issue, and we will keep you updated on the progress.
This incident affected: Khoros Care (US Hosted Care).