Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

APAC Hosted Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Aurora SDK Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Care app in Apple Store Operational

Khoros Care app in Google Play Store Operational

Brand Messenger Android SDK Operational

Brand Messenger iOS SDK Operational

Brand Messenger React Native SDK Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Capture app in Apple Store Operational

Khoros Capture app in Google Play Store Operational

Khoros Marketing app in Apple Store Operational

Khoros Marketing app in Google Play Store Operational

Spredfast npm packages in npmjs Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Flow npm packages in npmjs Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 17, 2026

No incidents reported today.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

Scheduled Maintenance: Brand Messenger SSL Certificate Renewal (EMEA)

Completed - The scheduled maintenance has been completed.
Jul 14, 23:02 CDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 13, 20:09 CDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 13, 20:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 18:00 CDT

Scheduled - We will be renewing the SSL certificate for the Brand Messenger endpoint (brandmessenger.euw1.khoros.com) as part of routine infrastructure maintenance.

Expected Impact

No downtime is expected. Standard web chat and browser-based Brand Messenger services are expected to remain fully available throughout the maintenance window.

Customers using custom mobile applications that implement SSL/TLS certificate pinning to brandmessenger.euw1.khoros.com may experience connectivity issues after the certificate is updated unless the new certificate is trusted by the application.

We will provide updates on this page if there are any changes to the maintenance or if unexpected issues arise.

Thank you for your understanding.
Jul 13, 06:54 CDT

Scheduled Maintenance: Brand Messenger SSL Certificate Renewal (AMER)

Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 03:00 CDT

Update - We will be renewing the SSL certificate for the Brand Messenger endpoint (brandmessenger.usw2.khoros.com) as part of routine infrastructure maintenance.

Expected Impact:

No downtime is expected. Standard web chat and browser-based Brand Messenger services are expected to remain fully available throughout the maintenance window.

Customers using custom mobile applications that implement SSL/TLS certificate pinning to brandmessenger.usw2.khoros.com may experience connectivity issues after the certificate is updated unless the new certificate is trusted by the application.

We will provide updates on this page if there are any changes to the maintenance or if unexpected issues arise.

Thank you for your understanding.
Jul 13, 19:59 CDT

Scheduled - We are performing scheduled maintenance activities during this time. No downtime is expected.
Jul 13, 19:37 CDT

Jul 13, 2026

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

Khoros Care (EU region) - Degraded Performance

Resolved - We have observed no further performance issues. This issue is now resolved.
Jul 9, 21:43 CDT

Monitoring - We have applied infrastructure fixes overnight during a low-traffic window. Since this morning, performance metrics for EU Care have returned to normal and remained stable through peak hours. We are actively monitoring throughout the day to confirm stability. Additional preventive maintenance is scheduled for the coming weekend during off-peak hours.
Jul 9, 07:11 CDT

Identified - We have identified the cause of the current issue and are applying immediate fixes to reduce the impact. Additional permanent fixes will be implemented over the weekend to fully resolve the problem. We will continue to share updates as they become available.
Jul 8, 14:46 CDT

Investigating - We are investigating intermittent delays affecting some Khoros Care customers, where new contacts may take longer than usual to appear in queues, queue counts may display inaccurately, and agent actions such as assigning cases or posting responses may be slow. Message ingestion is not affected and no data is lost — these issues impact visibility and agent workflow only. Our team is actively working to resolve this and will share updates as they become available.
Jul 8, 12:45 CDT

Degraded Performance Affecting Flow-to-Care Actions

Resolved - This incident has been resolved.
Jul 9, 15:47 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 14:26 CDT

Investigating - We are investigating degraded performance across the EU region causing intermittent Flow-to-Care failures, which may prevent bot handoffs, customer responses, workqueue updates, and timer/resolve actions from completing reliably.
Jul 9, 13:45 CDT

Jul 8, 2026

Missing/Delayed Community Analytics and Bulk Data API output

Resolved - All Community Analytics backfills have now been completed, including the remaining metrics. No further data gaps related to this incident have been identified. Thank you for your patience while our teams completed the recovery and validation work.
Jul 8, 07:56 CDT

Update - Our team remains engaged in monitoring to ensure continued stability for our customers.
Jul 8, 02:51 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up.
Jul 7, 04:01 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Jul 5, 07:57 CDT

Update - Our team remains engaged in monitoring to ensure continued stability for our customers.
Jul 5, 00:01 CDT

Update - Our team remains engaged in monitoring to ensure continued stability for our customers.
Jul 4, 08:19 CDT

Update - No issues are observed currently with the backfills. We are continuing to monitoring this.
Jul 4, 01:58 CDT

Update - The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete.
Jul 2, 22:19 CDT

Update - The recovery for the Analytics Data gaps has been completed.

Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident.

We will continue monitoring this fix for the next 24 hours. Thank you for your patience.
Jul 2, 18:34 CDT

Update - The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made.
Jul 1, 18:58 CDT

Update - The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours.
Jun 30, 23:21 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Jun 30, 16:10 CDT

Update - All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill.
Jun 29, 22:44 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Jun 29, 15:55 CDT

Update - We continue monitoring to confirm ongoing stability and will provide updates as needed.
Jun 28, 21:35 CDT

Update - We continue monitoring to confirm ongoing stability and will provide updates if needed.
Jun 26, 06:10 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Jun 25, 21:03 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Jun 25, 14:44 CDT

Update - We continue monitoring to confirm ongoing stability and will provide updates if needed.
Jun 24, 23:18 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Jun 24, 16:04 CDT

Update - Monitoring continues to confirm ongoing stability and we will provide updates as needed.
Jun 24, 09:37 CDT

Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Jun 23, 22:33 CDT

Update - We continue monitoring to confirm ongoing stability and will provide updates if needed.
Jun 23, 16:03 CDT

Update - Monitoring continues to confirm ongoing stability and we will provide updates as needed.
Jun 23, 09:56 CDT

Update - We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed.
Jun 22, 23:08 CDT

Update - We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
Jun 22, 09:31 CDT

Update - We are continuing to monitor this to ensure that things are looking good.
Jun 21, 22:22 CDT

Update - We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
Jun 19, 03:28 CDT

Update - We have backfilled the data for all the missing days and continuing to monitor for any further issue.
Jun 17, 21:50 CDT

Monitoring - We have resolved the issue and backfilled the missing analytics.
Jun 15, 16:40 CDT

Identified - We have identified the root cause and are implementing recovery measures.
Jun 15, 10:28 CDT

Jul 7, 2026

Jul 6, 2026

No incidents reported.

Jul 5, 2026

Jul 4, 2026

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Khoros Care - Platform Login Interruption

Resolved - This incident has been resolved
Jul 2, 22:26 CDT

Update - We are continuing to monitor the platform following the implemented fix. Current results remain stable, and we will provide another update if any additional action is required.
Jul 2, 18:44 CDT

Update - We are continuing to monitor the platform after the implemented fix. Current results remain stable, and we will keep monitoring to ensure the login functionality continues operating as expected.
Jul 1, 18:58 CDT

Monitoring - Our engineering team has implemented a fix for this and we are monitoring to confirm stability.
Jul 1, 05:08 CDT

Identified - There is an issue affecting users' ability to log in to the platform.

Our engineering team has identified the cause and is actively working on a resolution to restore normal service
Jul 1, 04:15 CDT

Jul 1, 2026

Jun 30, 2026

Unable to load chat or send messages for APAC users

Resolved - This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users.
Jun 30, 18:51 CDT

Update - We continue monitoring the results of the implemented fix
Jun 30, 16:09 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 07:24 CDT

Identified - We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.
Jun 30, 06:54 CDT

Delays with EU Community-to-Care ingestion

Resolved - This incident has been resolved, and the old content has been successfully synchronized.
Jun 30, 09:45 CDT

Update - We are continuing to monitor the service after the earlier mitigation.

Recovery activities and validation remain in progress, and some previously affected Community content may still appear in Care with delays while the remaining backlog is processed.
Jun 29, 18:52 CDT

Monitoring - We are monitoring the service following mitigation of the earlier ingestion issue. Some content created during the incident window may still appear in Care with delay while backfill and validation continue.
Jun 29, 09:52 CDT

Identified - We have restored real-time Community-to-Care ingestion for affected EU tenants. Some content created earlier may still appear late or remain temporarily unavailable in Care while we complete recovery and validation. We are continuing to monitor the service and work through the remaining impacted items.
Jun 29, 08:11 CDT

Investigating - We are investigating an issue affecting Community-to-Care ingestion for some EU tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.
Jun 29, 07:40 CDT

Jun 29, 2026

Community-to-Care Ingestion Issue

Resolved - This incident has been resolved
Jun 29, 22:28 CDT

Monitoring - Our team has identified the root cause of the issue and applied a fix. The service is currently recovering, and we are actively monitoring to ensure full stability.
Jun 29, 21:05 CDT

Investigating - We are currently investigating an issue with Community to Care ingesting for the US tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.
Jun 29, 20:08 CDT

Scheduled Maintenance in AMER Region

Completed - The scheduled maintenance has been completed.
Jun 29, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 04:30 CDT

Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. A brief service interruption of approximately 2–3 minutes is expected during the JVM restart.
Jun 29, 03:37 CDT

Jun 28, 2026

Khoros Communities - CDN Migration activity

Completed - The scheduled maintenance has been completed.
Jun 28, 21:56 CDT

Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed.
Jun 25, 21:20 CDT

Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed.
Jun 25, 15:14 CDT

Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed.
Jun 24, 23:26 CDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 16:36 CDT

Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed.
Jun 23, 22:03 CDT

Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed.
Jun 23, 15:27 CDT

Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed.
Jun 22, 23:10 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 19:00 CDT

Scheduled - We are conducting a CDN Migration for Khoros communities. No downtime is expected, and nothing is expected from the client side.
Jun 21, 17:09 CDT

Jun 27, 2026

No incidents reported.

Jun 26, 2026

Jun 25, 2026

Jun 24, 2026

Missing Care Message Analytics

Resolved - This incident has been resolved.
Jun 24, 06:23 CDT

Update - We continue to monitor the communities and ensure that the services have been fully re-established.
Jun 23, 22:04 CDT

Monitoring - The issue has been resolved. We continue to monitor the communities and ensure that the services have been fully re-established.
Jun 23, 15:41 CDT

Investigating - We are currently investigating an issue affecting Care Message Analytics, resulting in incomplete analytics data. We will provide updates as the investigation progresses.
Jun 23, 06:54 CDT

Jun 23, 2026

Jun 22, 2026

Jun 21, 2026

Jun 20, 2026

No incidents reported.

Jun 19, 2026

Jun 18, 2026

No incidents reported.

Jun 17, 2026