[Care, Marketing - X Platform] Disruption in X API
Incident
Report for Khoros
Resolved
The issue has been resolved, which was caused by unexpected changes from X.
Monitoring
We've implemented a workaround for the incident and can confirm that the affected services have been restored and are currently functioning as expected. We will continue to monitor the situation closely and share any further updates as needed.
Update
We are continuing to collaborate with X to investigate this remaining issue with the Media Upload v2 endpoints and will keep you updated on further progress.
The status is also updated on X's incident page for ongoing issue with "POST /2/media/upload - 404 errors"
https://docs.x.com/incidents
The status is also updated on X's incident page for ongoing issue with "POST /2/media/upload - 404 errors"
https://docs.x.com/incidents
Update
We can confirm that X has resolved the issues outlined on their status page. However, we are still seeing errors on the Media Upload v2 endpoints. We are actively collaborating with X to investigate this remaining issue and will keep you updated as we receive further information.
Identified
We identified the issue with the X API, and we are coordinating with them.
We will keep you updated on further updates.
We will keep you updated on further updates.
Monitoring
We are aware of ongoing issues with the X API resulting in various failures.
As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.
We are monitoring the issues with the X API and will keep you posted on further updates.
As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.
We are monitoring the issues with the X API and will keep you posted on further updates.
This incident affected: Khoros Marketing (Organic Publishing, Social Inbox, Agent Inbox) and Khoros Care (X API (Formerly Twitter API)).