[EU Hosted Care] Performance issue for customers from the EMEA region

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Jul 02, 2025 - 04:13 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

Posted Jul 01, 2025 - 18:48 CDT

Identified

We are experiencing performance degradation in Care, which affects a subset of customers from the EMEA region.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.

Posted Jul 01, 2025 - 18:12 CDT

This incident affected: Khoros Care (EU Hosted Care).