[Care - Brand Messenger] Maintenance for Brand Messenger for APAC region
Scheduled for Jul 8, 11:00 - 13:00 CDT
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Scheduled
This is an advance notice for scheduled maintenance. Kindly go through the details given below:
Maintenance Description & Impact: We're making important updates to Brand Messenger that may temporarily disrupt the end-user experience for APAC-hosted customers.
During our updates on July 9th, 2025, which will be in our maintenance window, https://community.khoros.com/kb/supportinformation/khoros-maintenance-windows/45197, users may experience disconnection of the chat widget and mobile SDKs for up to 2 hours.
• The Web SDK will automatically recover once the update is complete.
• The Mobile SDK may require the end user to close the mobile app to restore the connection.
We apologize for any inconvenience this may cause and appreciate your understanding.
Schedule: July 9th 02:00 AM AEST - July 9th, 04:00 AM AEST
If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
Maintenance Description & Impact: We're making important updates to Brand Messenger that may temporarily disrupt the end-user experience for APAC-hosted customers.
During our updates on July 9th, 2025, which will be in our maintenance window, https://community.khoros.com/kb/supportinformation/khoros-maintenance-windows/45197, users may experience disconnection of the chat widget and mobile SDKs for up to 2 hours.
• The Web SDK will automatically recover once the update is complete.
• The Mobile SDK may require the end user to close the mobile app to restore the connection.
We apologize for any inconvenience this may cause and appreciate your understanding.
Schedule: July 9th 02:00 AM AEST - July 9th, 04:00 AM AEST
If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/caseportal).
This scheduled maintenance affects: Khoros Care (Brand Messenger).