All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities
Operational
EU Hosted Communities
Operational
Analytics
Operational
Mail
Operational
Third-party Integration
Operational
Khoros Care Operational
APAC Hosted Care
Operational
EU Hosted Care
Operational
US Hosted Care
Operational
Agent View
Operational
Analytics
Operational
Manage View
Operational
Secure Verification
Operational
Modern Chat
Operational
Brand Messenger
Operational
Automation Framework
Operational
Secure Forms
Operational
Voice
Operational
Facebook API
Operational
Twitter API
Operational
Third-party APIs
Operational
CRM Integration
Operational
Khoros Community Integration
Operational
Khoros Marketing Operational
User Login
Operational
Organic Publishing
Operational
Calendar
Operational
Approvals
Operational
Account Administration
Operational
Analytics
Operational
Content Center
Operational
Marketing Mobile Apps
Operational
Paid Publishing
Operational
Vault
Operational
Social Inbox
Operational
Agent Inbox
Operational
Financial Export Service
Operational
Khoros Flow Operational
Core System
Operational
Broadcast
Operational
Code Actions
Operational
Flow Designer(UI)
Operational
Analytics
Operational
Chatapp
Operational
Khoros Care Integration
Operational
Voice Integration
Operational
REST API Integration
Operational
Socket SDK Integration
Operational
WebWidget Integration
Operational
Front Integration
Operational
Genesys Integration
Operational
Zapier Integration
Operational
Webhook Actions Integration
Operational
360Dialog Integration
Operational
Khoros CXI Operational
EU Hosted CXI
Operational
US Hosted CXI
Operational
User Sign-In
Operational
Discovery
Operational
Interactions (QA)
Operational
Detection & Reports
Operational
Khoros Corporate Operational
Atlas (Khoros Community)
Operational
Khoros Case Management & Portal
Operational
Khoros.com Website
Operational
Khoros Developer Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Resolved - This incident has been resolved.
Sep 23, 01:02 CDT
Update - We continue to investigate the issue and will keep you updated on the progress when we have more info.
Sep 22, 13:30 CDT
Investigating - We are experiencing an issue with Agent View, which affects edit feature for text box. As a result, agents are required to attempt multiple clicks for text area to accept focus to edit it and are unable to click on the last line of text when they have multiple lines.

We are actively investigating the issue and will update you on progress as more info is available.

Sep 22, 09:43 CDT
Sep 22, 2023
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - This incident stands resolved.
Sep 14, 05:30 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 12, 19:06 CDT
Investigating - We are experiencing an issue with CXI Insights (CXI) where users are unable to log in to the application.
We are actively investigating the issue and will update you on progress as more information is available.

Sep 12, 16:06 CDT
Sep 13, 2023
Resolved - The incident has been resolved.
Sep 13, 01:13 CDT
Investigating - We are experiencing intermittent issues while loading stream items in Inbox for a subset of customers in APP environment. As a result, agents may observe streams failing to load and failing to ingest new items.

We are actively investigating the issue and will update you when more info is available.

Sep 12, 18:33 CDT
Sep 12, 2023
Sep 11, 2023
Resolved - This incident stands resolved.
Sep 11, 11:28 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 11, 10:46 CDT
Update - We continue to work towards the resolution and will keep you updated on the progress when more info is available.
Sep 11, 10:21 CDT
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Sep 11, 09:40 CDT
Investigating - We are experiencing an issue with CXI Insights (CXI) where users are unable to log in to the application.
We are actively investigating the issue and will update you on progress as more information is available.

Sep 11, 08:59 CDT
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023
Resolved - This incident stands resolved.
Sep 7, 13:27 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
Sep 7, 10:45 CDT
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Sep 7, 10:04 CDT
Update - Upon further analysis, we have observed publishing failures for LinkedIn posts with more than one image via Marketing platform.
We continue to investigate the issue and will keep you updated accordingly.

Sep 7, 07:57 CDT
Investigating - We are observing publishing failures while trying to publish LinkedIn posts with multiple images (more than two images) via Marketing platform.
We are actively investigating the issue and will keep you updated on the progress as we have more information available.

Sep 7, 07:43 CDT
Resolved - This incident stands resolved.
Sep 7, 10:19 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Sep 7, 09:27 CDT
Investigating - We are experiencing failures while trying to load Care dashboard widgets in Marketing and observing ‘Unable to retrieve data’ message.
We are actively investigating the issue and will update you on progress as more info is available.

Sep 7, 08:58 CDT
Sep 6, 2023

No incidents reported.

Sep 5, 2023

No incidents reported.

Sep 4, 2023

No incidents reported.

Sep 3, 2023

No incidents reported.

Sep 2, 2023

No incidents reported.

Sep 1, 2023
Resolved - This incident stands resolved.
Sep 1, 14:20 CDT
Monitoring - Upon further analysis, It appeared to be a bug from Meta side, and we have submitted a ticket with Meta team for an investigation.
We have deployed a workaround to resolve this issue and recommend users re-authenticate their affected Instagram accounts to observe expected behaviour.
We will continue to monitor the situation and provide an update accordingly.

Aug 29, 09:09 CDT
Identified - We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Aug 29, 07:36 CDT
Update - We continue to investigate the issue and will keep you updated on the progress accordingly.
Aug 29, 05:04 CDT
Update - We want to update that the users can re-authenticate Instagram accounts; however, accounts get de-authenticated after some time.
We are actively investigating it and will update you as more info is available.

Aug 29, 04:00 CDT
Investigating - We have observed failures when users try to re-authenticate Instagram accounts in Marketing; it affects a subset of users.
We are investigating the issue and will update you on the progress as we have more details.

Aug 29, 03:15 CDT
Resolved - We confirm that the affected services have been restored by Meta team and are working as expected. We are considering this incident resolved now.
Sep 1, 14:19 CDT
Identified - We observe ingestion is happening; however, agents/users may notice that some comments are not ingesting randomly due to the ongoing issue on Meta side.
We are tracking the progress with Meta team and will update as we get more info from Meta team.

Aug 31, 10:33 CDT
Monitoring - We have been observing public conversations flowing into Social Inbox & Care.
We will continue to monitor the situation and provide further updates accordingly.

Aug 30, 06:33 CDT
Update - Upon further analysis, we also observed the same behaviour in Social Inbox module for Marketing where Instagram public conversations are not ingesting.
It appears to be an issue from Meta side. We are collaborating with Meta team to investigate the issue, and we will update you as we have an update from Meta team.

Aug 29, 12:47 CDT
Investigating - We are experiencing ingestion issue within Care where Instagram public conversations are not ingesting. We are actively investigating the issue and will keep you updated on the progress as more info is available.
Aug 29, 12:02 CDT
Aug 31, 2023
Aug 30, 2023
Aug 29, 2023
Aug 28, 2023

No incidents reported.

Aug 27, 2023

No incidents reported.

Aug 26, 2023

No incidents reported.