All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities Operational
EU Hosted Communities Operational
Analytics Operational
Mail Operational
Third-party Integration Operational
Aurora SDK Operational
Khoros Care Operational
APAC Hosted Care Operational
EU Hosted Care Operational
US Hosted Care Operational
Agent View Operational
Analytics Operational
Manage View Operational
Secure Verification Operational
Modern Chat Operational
Brand Messenger Operational
Automation Framework Operational
Secure Forms Operational
Voice Operational
Meta Business Products APIs Operational
Third-party APIs Operational
CRM Integration Operational
Khoros Community Integration Operational
Khoros Care app in Apple Store Operational
Khoros Care app in Google Play Store Operational
Brand Messenger Android SDK Operational
Brand Messenger iOS SDK Operational
Brand Messenger React Native SDK Operational
Khoros Marketing Operational
User Login Operational
Organic Publishing Operational
Calendar Operational
Approvals Operational
Account Administration Operational
Analytics Operational
Content Center Operational
Marketing Mobile Apps Operational
Paid Publishing Operational
Social Inbox Operational
Agent Inbox Operational
Financial Export Service Operational
Khoros Capture app in Apple Store Operational
Khoros Capture app in Google Play Store Operational
Khoros Marketing app in Apple Store Operational
Khoros Marketing app in Google Play Store Operational
Spredfast npm packages in npmjs Operational
Khoros Flow Operational
Core System Operational
Broadcast Operational
Code Actions Operational
Flow Designer(UI) Operational
Analytics Operational
Chatapp Operational
Khoros Care Integration Operational
Voice Integration Operational
REST API Integration Operational
Socket SDK Integration Operational
WebWidget Integration Operational
Front Integration Operational
Genesys Integration Operational
Zapier Integration Operational
Webhook Actions Integration Operational
360Dialog Integration Operational
Flow npm packages in npmjs Operational
Khoros Corporate Operational
Atlas (Khoros Community) Operational
Khoros Case Management & Portal Operational
Khoros.com Website Operational
Khoros Developer Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Dec 3, 2025 10:00-14:00 CST

We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Posted on Dec 02, 2025 - 13:15 CST
Dec 3, 2025

No incidents reported today.

Dec 2, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 CST
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 2, 13:16 CST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
[ Khoros Care ] Instagram Direct Messages not ingesting in Khoros Care
Resolved - After multiple confirmations, we have concluded that the issue has been resolved, and messaging is now fully functional in Khoros Care.
Thank you for your understanding and patience.
Nov 25, 03:58 CST
Monitoring - Our teams have received confirmation from Meta that fixes were applied on their side. After testing, we have verified that Instagram Direct Messages are now successfully ingesting into Khoros Care.

We will continue to monitor, but no further impact is expected at this time. Thank you for your patience throughout this incident.
Nov 25, 01:45 CST
Update - Our teams continue in contact with Meta for updates and will provide further information as it becomes available.
Nov 24, 15:32 CST
Update - We are continuing to monitor the issue where Instagram Direct Messages are not being ingested into Khoros Care. Our teams remain in contact with Meta for updates and will provide further information as it becomes available.
Nov 24, 08:14 CST
Update - We continue to communicate closely with Meta Support, which is working on a permanent fix for the issue. We will share additional updates as soon as more information becomes available.
Nov 23, 10:37 CST
Update - We are still working with Meta Support on the investigation. The Meta Engineering team is working toward a full resolution. We will share further updates as they become available.
Nov 23, 01:04 CST
Update - We are actively working with Meta Support to progress the investigation. Meta has enabled additional logging on their side to help pinpoint the root cause, and their team is continuing efforts toward a full resolution. We will share further updates as they become available.
Nov 20, 21:08 CST
Update - We continue to work closely with Meta Support to investigate and resolve the ongoing issue. We will share additional updates as soon as more information becomes available.
Nov 19, 23:33 CST
Update - We are actively working with Meta Support to resolve this, and we will provide further updates as they become available.
Nov 19, 01:08 CST
Update - We are continuing to follow up with Meta Support regarding the ongoing issues affecting Instagram Direct Message ingestion. We remain engaged to help drive a full resolution.
Nov 17, 22:34 CST
Identified - We have identified that the issue is caused by errors within the Meta Integration API. While the frequency of these errors has decreased, we are actively working with Meta Support to fully resolve the problem. Thank you for your continued patience as we work toward restoration of normal functionality.
Nov 16, 21:11 CST
Investigating - We are currently investigating an issue where some Instagram Direct Messages are not being ingested into the platform.
This may result in delays or missing messages for certain workspaces.
Our teams are actively working to identify the root cause and restore full functionality.
Further updates will follow.
Nov 14, 11:08 CST
Nov 24, 2025
Nov 23, 2025
Nov 22, 2025

No incidents reported.

Nov 21, 2025
Scheduled Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Nov 21, 05:40 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:00 CST
Scheduled - Maintenance Description:

We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 20, 08:24 CST
Nov 20, 2025
Scheduled Maintenance - EMEA
Completed - Routine maintenance activity in EMEA has now been completed.
Nov 20, 17:58 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 CST
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 20, 08:39 CST
Scheduled Maintenance - APAC
Completed - The scheduled maintenance has been completed.
Nov 20, 10:32 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 CST
Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 20, 08:11 CST
Nov 19, 2025
Marketing Calendar Loading Delays and Publishing Functionality Impact
Resolved - We have successfully implemented a fix for the slow-loading behavior in the Marketing Calendar, and initial monitoring indicates restored functionality. We will close the incident as system performance is now stable and will keep observing to ensure continued reliability.
Nov 19, 21:23 CST
Monitoring - We have applied a fix to address the slow-loading behavior and related issues in the Marketing Calendar, and initial monitoring shows performance improvements. We are continuing to monitor the situation to ensure stability.
Nov 19, 03:00 CST
Identified - We’ve pinpointed the issues causing slow performance in the Marketing Calendar and have begun implementing fixes. Our team is actively working toward a complete resolution and will provide further updates as progress continues.
Nov 19, 01:44 CST
Investigating - We are currently investigating an issue causing slow loading of the Marketing Calendar and impacting calendar publishing functionality. We will share further updates as we work toward a resolution.
Nov 18, 22:14 CST
Routine Maintenance Activity AMER
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Expected Impact:
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 18, 14:49 CST
Nov 18, 2025
Routine Maintenance Activity EMEA
Completed - Maintenance in the EMEA region has now been completed.
Nov 18, 17:51 CST
Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Expected Impact:
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 18, 14:47 CST
Cloudflare Incident Impacting Khoros Community Third-Party Integrations
Resolved - The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/
Nov 18, 17:00 CST
Monitoring - Cloudflare has resolved the issue and we are monitoring the situation
Nov 18, 09:21 CST
Identified - We are currently experiencing an ongoing Cloudflare incident that is impacting Khoros Community third-party integrations.
You can follow the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

If you are using a reverse proxy or any integration that relies on Cloudflare, please contact Cloudflare for additional support.
We are actively monitoring the situation and will continue to provide updates as Cloudflare works toward a resolution.
Nov 18, 07:04 CST
Flow Bot - CloudFlare Incident impact
Resolved - The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/
Nov 18, 16:59 CST
Monitoring - Cloudflare issue is fixed, and we are monitoring the situation for further updates.
Nov 18, 09:21 CST
Identified - We are currently experiencing an ongoing Cloudflare incident that is impacting the Khoros Flow Bot Functionalities.
You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl95oj3h7
Our team is actively monitoring the situation and awaiting further updates from Cloudflare as they work toward a resolution.
Nov 18, 07:01 CST
Routine Maintenance Activity
Completed - The scheduled maintenance has been completed.
Nov 18, 14:00 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 18, 10:25 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 CST
Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 18, 09:30 CST
[Khoros Communities] Routine maintenance - No Downtime
Completed - The scheduled maintenance has been completed.
Nov 18, 06:08 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:08 CST
Scheduled - We are performing a routine maintenance activity in us-west-2, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Nov 18, 04:06 CST
Nov 17, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 11:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:45 CST
Scheduled - We will be performing routine optimization on our Elasticsearch cluster to improve overall performance and resource utilization.

No downtime is expected. However, some users may experience brief periods of slowness during the maintenance window.
Nov 17, 10:43 CST
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 11:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 08:15 CST
Scheduled - We are performing a maintenance for Khoros Marketing in the US region.

Routine Elasticsearch cluster optimization to improve resource utilization and performance.

Expected Impact:

No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 17, 08:13 CST
Nov 16, 2025
Nov 15, 2025

No incidents reported.

Nov 14, 2025
[Khoros Community Analytics] APAC Elasticsearch Optimization
Completed - The scheduled maintenance has been completed.
Nov 14, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 10:00 CST
Scheduled - Routine Elasticsearch cluster optimization for APAC to improve resource utilization and performance.
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 14, 08:51 CST
[Khoros Community Analytics] US Elasticsearch Optimization
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 04:00 CST
Scheduled - Routine Elasticsearch cluster optimization to improve resource utilization and performance.
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Nov 14, 03:55 CST
[Khoros Communities] Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 05:34 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:34 CST
Scheduled - We are currently performing scheduled maintenance. No downtime is expected, and all services should remain available during this period.
Nov 14, 03:33 CST
Nov 13, 2025
Maintenance Window
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 19:54 CST
Scheduled - We are currently performing scheduled maintenance. No downtime is expected, and all services should remain available during this period.
Nov 13, 19:54 CST
[Khoros Marketing] Calendar, Plans and Content Pages Blank
Resolved - We have received confirmation that this issue has been resolved. Please reach out to Customer Support if you have any issues, and our agents will assist you in having them addressed.
Nov 13, 21:17 CST
Monitoring - Our Infrastructure team has resolved the issue causing some users to have problems while loading the calendar views.
We are now actively monitoring the situation to ensure that the issue remains resolved.
Please monitor on your end and let us know if you observe any further issues.
Nov 13, 10:37 CST
Update - Our Infrastructure team had resolved the issue with Calendar Contents. However some customers are still facing issues with Plans and Content Pages.
We are continuing to work towards resolving that.
Nov 13, 08:52 CST
Update - We continue to implement the required fix for the missing content in calendar pages. We will provide further updates as they become available.
Nov 13, 04:17 CST
Identified - We have identified the cause of the missing content on Calendar pages and confirmed the fix. Our Infrastructure team is now implementing the solution. We will share further updates as progress continues toward full resolution.
Nov 12, 21:27 CST
Investigating - We are aware of an issue impacting some users where Content or Plans pages are not loading or loading slowly. Our Engineering teams are actively working on this.
Nov 12, 14:58 CST
Monitoring - Our Infrastructure team has resolved the issue causing some users to see a blank Marketing Calendar view.
We are now actively monitoring the situation to ensure that the issue remains resolved.
Nov 12, 12:40 CST
Investigating - We’ve identified an issue where the Marketing Calendar view is showing blank for some users. Our engineering team is actively investigating the root cause. We’ll provide an update as soon as we have more information.
Thank you for your patience and comprehension.
Nov 12, 10:52 CST
[ Khoros Marketing ] Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 15:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:15 CST
Scheduled - Scheduled maintenance work is in progress.
Minor performance degradation may occur.
Nov 13, 11:13 CST
[ Khoros CareSSM ] Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 14:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:45 CST
Scheduled - Scheduled maintenance work is in progress.
Minor performance degradation may occur.
Nov 13, 11:37 CST
[ Khoros Marketing ] Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 10:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:45 CST
Scheduled - Scheduled maintenance work is in progress.
Minor performance degradation may occur.
Nov 13, 09:39 CST
[Khoros Care] Delays in Replies with Different integrations
Resolved - We have received confirmation that this issue has been resolved. Please reach out to Customer Support if you have any issues, and our agents will assist you in having them addressed.
Nov 13, 03:38 CST
Update - We are continuing to closely monitor the platform, and system performance has remained stable. We have not observed any new errors, and all services are operating as expected. We will continue to track metrics to ensure sustained stability.
Nov 12, 23:34 CST
Update - We are continuing to monitor performance to ensure stability.
Nov 12, 00:07 CST
Monitoring - Our Infrastructure team has identified the root cause of the issue that was causing delays in Khoros Care messages.
We have implemented a fix for this, and are actively monitoring the results.
Nov 11, 17:36 CST
Investigating - We are currently investigating this issue.
Nov 11, 13:48 CST
Update - We are continuing to monitor the platform following the fix implementation. System performance remains stable, and we will keep observing metrics closely to ensure sustained recovery.
Nov 10, 22:24 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 13:50 CST
Investigating - We are continuing to investigate the reoccurrence of delays affecting replies through various integrations. We appreciate your patience as we work towards a resolution.
Nov 10, 08:44 CST
Monitoring - We identified the root cause of delays, and a fix has been implemented. We are monitoring the results.
Nov 10, 01:41 CST
Update - We are continuing to investigate the delays experienced with Khoros Care, specifically with Brand Messenger replies, and are exploring potential issues related to system configurations and request processing. We appreciate your patience as we work towards a resolution.
Nov 9, 21:07 CST
Update - We are continuing to investigate the issue; during the investigation, we have noticed that the delays are affecting replies through different integrations.
Nov 9, 11:13 CST
Investigating - We are currently investigating an issue with Khoros Care where delays are experienced when sending Brand Messenger replies
Nov 9, 10:37 CST
Nov 12, 2025
[Khoros Care] DNS Resolution Issue causing delays for Care Integrations
Resolved - This issue has been resolved
Nov 12, 06:05 CST
Monitoring - A fix has been implemented, and we are monitoring the results.
Nov 12, 02:03 CST
Identified - We identified the root cause of delays, and a fix is being implemented.
Nov 12, 01:46 CST
Investigating - We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.
Nov 12, 00:56 CST
Nov 11, 2025
Nov 10, 2025
Multiple communities slow or inaccessible
Resolved - This incident has been resolved.
Nov 10, 23:45 CST
Update - We continue to closely monitor system performance to ensure stability across all affected communities. At this time, services are operational, and we are observing normal response times.
Nov 10, 22:12 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 06:04 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 10, 06:04 CST
Investigating - We are aware of an issue affecting multiple communities, where they are inaccessible or very slow to load. We are currently investigating and will provide further updates as they become available.
Nov 10, 05:18 CST
Community Production Upgrade [25.10] - EU Region
Completed - The scheduled maintenance has been completed.
Nov 10, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 10, 05:42 CST
Scheduled - We will be performing scheduled maintenance to deploy the [25.10] Release Production upgrade for EU region Community instances.
Oct 24, 00:13 CDT
Community Production Upgrade [25.10] - APAC Region
Completed - The scheduled maintenance has been completed.
Nov 10, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 10:00 CST
Scheduled - We will be performing scheduled maintenance to deploy the [25.10] Release Production upgrade for APAC region Community instances.
Nov 10, 05:50 CST
Community Production Upgrade [25.10] - AMER Region
Completed - The schedule Maintenance is Completed
Nov 10, 06:54 CST
In progress - The 25.10 upgrade is in progress for US Region communities. We will provide updates upon completion.
Nov 10, 05:55 CST
Scheduled - We will be performing scheduled maintenance to deploy the [25.10] Release Production upgrade for AMER region Community instances.
Oct 24, 00:09 CDT
Nov 9, 2025
Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
YouTube Automatically De-authenticating & Scheduled Posts Not Published
Resolved - This issue is now resolved, as confirmed by our users. Please reach out to Customer Support for any other queries.
Nov 5, 05:01 CST
Update - We are receiving confirmations that the issue has been resolved and no new issues have been reported related to this. We will continue to monitor.
Nov 4, 22:48 CST
Monitoring - A fix has been implemented and customers can now connect/authenticate their YouTube accounts again. We are monitoring this.
Nov 3, 23:50 CST
Update - We’re continuing to investigate reports of YouTube accounts automatically disconnecting, which is impacting integrations, scheduled publishing, and comment workflows. We’ll continue to share updates as soon as new information is available.
Nov 3, 22:30 CST
Investigating - We are currently investigating an issue causing all connected YouTube accounts to become automatically deauthenticated across multiple markets. As a result, scheduled posts to YouTube and other integrated platforms may not be published as expected.

Some users have successfully reauthenticated their accounts but continue to receive deauthentication notifications. Others are unable to reauthenticate due to error messages.

Impact Scope:

YouTube integrations
Scheduled post publishing
Comment monitoring and moderation workflows

Our engineering team is actively working with YouTube’s API team to identify the root cause and restore stable authentication. We will provide updates as soon as more information is available.
Nov 3, 16:18 CST
Nov 4, 2025
Khoros Care – Brand Messenger Customer Chat Widget Unavailable
Resolved - This issue has been confirmed as resolved. Please reach out to Customer Support for any other issues you may be experiencing.
Nov 4, 05:35 CST
Update - We have received positive feedback on the fix and will continue to monitor the same for now.
Nov 3, 22:34 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 09:46 CST
Investigating - We are currently investigating this issue.
Nov 3, 08:43 CST
Nov 3, 2025
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