Khoros Status

[Care] Performance Degradation in Khoros Care

Identified - Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs.
Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.
Nov 20, 2024 - 19:20 CST

Investigating - We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns.
We are actively investigating it, and we will keep you updated as we have more information available.
Nov 20, 2024 - 17:06 CST

[Aurora Communities] Authentication Issues Affecting a Subset of Users

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 19, 2024 - 14:50 CST

Investigating - We are currently investigating an intermittent increase in authentication-related errors impacting users in the US region. These errors may cause some latency in authentication processes, which may lead to delayed access for users.
Nov 19, 2024 - 12:24 CST

Update - We have completed the steps and confirm that the system health looks good; however, during the steps, users may have noticed issue with login flow.
We will continue to monitor the situation and keep you posted as we have more info.
Nov 19, 2024 - 05:51 CST

Update - We are working to avoid any further issues, and while the identified steps are in progress, users may observe temporary login issues.
We will keep you updated on the progress as more information is available.
Nov 19, 2024 - 04:58 CST

Monitoring - We experienced authentication issues impacting a subset of Aurora Communities. Users may have encountered difficulties logging in to the community.
Our team has taken the necessary steps to resolve the issue. We will continue monitoring and provide updates as more information becomes available.
Nov 18, 2024 - 14:50 CST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Degraded Performance

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Degraded Performance

Agent View Degraded Performance

Analytics Operational

Manage View Degraded Performance

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Unresolved incident: [Care] Performance Degradation in Khoros Care.

Nov 19, 2024

Unresolved incident: [Aurora Communities] Authentication Issues Affecting a Subset of Users.

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

[Marketing-Youtube] Issue related to YouTube Integration

Resolved - This incident has been resolved.
Nov 6, 14:34 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.
Nov 6, 11:13 CST

Update - We continue to work with the YouTube team, and will keep you updated as more information is available.
Nov 6, 07:50 CST

Identified - We identified the issue and are collaborating with the YouTube team to resolve it. We will provide an update as we get info from the YouTube team.
Nov 4, 23:11 CST

Update - We are continuing to investigate the issue affecting users' ability to reauthenticate their YouTube accounts in Khoros and we will keep you updated on the progress.
Nov 4, 16:20 CST

Investigating - We are currently experiencing an issue with our Marketing, that is affecting YouTube integration. Our team is actively working to resolve this issue, and we will keep you updated on our progress.
Nov 4, 14:28 CST

[Care-Brand Messenger] Delays in responses

Resolved - This incident stands resolved.
Nov 6, 12:05 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 5, 16:22 CST

Investigating - We observed delays affecting response times and are actively working toward a resolution. We will keep you updated on our progress.
Nov 5, 15:22 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 4, 20:02 CST

Identified - The issue has been identified and a fix is being implemented.
Nov 4, 17:45 CST

Investigating - We are experiencing an issue with Brand Messenger and are aware of the delays in responses. Our team is actively working to resolve the issue, and we will keep you updated on our progress.
Nov 4, 17:29 CST

[Marketing] Unable to re-authenticate the Facebook and Instagram accounts

Resolved - This incident stands resolved.
Nov 6, 07:47 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Nov 6, 03:34 CST

Identified - We identified the issue and are collaborating with the Meta team to resolve it.
We will provide an update as we get information from the Meta team.
Nov 6, 00:54 CST

Update - We are continuing to investigate this issue.
Nov 6, 00:40 CST

Investigating - We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles.

We are actively investigating the issue and will keep you updated on the progress.
Nov 6, 00:38 CST

Nov 5, 2024

Nov 4, 2024

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

[Aurora Communities-Analytics] Analytics UI and Data Appearance Issue for Aurora Communities

Resolved - This incident has been resolved.
Oct 29, 13:04 CDT

Update - We continue to work further and will keep you posted as we have an update.
Oct 28, 09:09 CDT

Identified - We are working towards the resolution, and we will keep you updated on the progress as we have more info.
Oct 25, 10:21 CDT

Investigating - We are experiencing an issue with Aurora Communities' analytics. As a result, users may notice that the Analytics UI is not loading or the data is not appearing inside the dashboard widgets. This issue affects only Aurora Communities.

We are investigating the issue and will keep you updated on the progress as we have more info.
Oct 24, 13:48 CDT

Oct 28, 2024

Oct 27, 2024

No incidents reported.

Oct 26, 2024

[Marketing-User Login] Unable to login Marketing platform

Resolved - This incident stands resolved.
Oct 26, 17:59 CDT

Update - We are actively working towards the resolution and will update you as soon as we have more information.
Oct 26, 15:28 CDT

Identified - We have identified an issue with Marketing platform where users are unable to access Marketing platform.
We are actively working towards the resolution, and we will keep you updated on its progress as we have more information.
Oct 26, 14:50 CDT

[Khoros Care] Performance degradation for Care Platform

Resolved - This incident stands resolved.
Oct 26, 17:58 CDT

Update - Our teams are actively working on the resolution, and we will update you as soon as we have more information.
Oct 26, 15:25 CDT

Update - We continue to work toward the resolution and will keep you updated on the progress.
Oct 26, 14:45 CDT

Identified - We are actively troubleshooting the issue and will keep you posted.
Oct 26, 14:07 CDT

Update - We continue to troubleshoot the issue and will update you as soon as we have more info.
Oct 26, 13:31 CDT

Update - We observe that instances, including the nav bar, agent status, etc., are not loading as expected; this affects agents ability to use the Care platform.

We are actively working to resolve the issue. Meanwhile, we recommend agents try an alternate URL by replacing response.lithium.com with app.khoros.com if they don't have SSO set up. This may allow them to use the Care platform as expected.
Oct 26, 12:59 CDT

Investigating - We are currently experiencing issues with our Care application, which is not loading properly. Our team is investigating the issue and will provide an update shortly.
Oct 26, 11:47 CDT

Oct 25, 2024

[Care-Bot] Appearance issue with messages which include emojis

Resolved - This incident has been resolved.
Oct 25, 14:12 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide updates accordingly.
Oct 25, 10:17 CDT

Update - The resolution steps are in progress; we will update you as the steps are complete.
Oct 25, 10:12 CDT

Identified - We are actively working towards the resolution and will keep you updated on the progress.
Oct 25, 09:01 CDT

Investigating - We have identified an issue with the chatbot where we observe that messages that include emojis are shown as agent messages in conversations.
We are actively addressing this issue and will provide an update soon.
Oct 25, 08:26 CDT

Oct 24, 2024

Oct 23, 2024

[US Hosted Communities] Performance degradation for a subset of Communities in US region

Resolved - This incident has been resolved.
Oct 23, 15:06 CDT

Update - We are actively investigating the issue and will keep you posted as we have an update.
Oct 22, 13:21 CDT

Investigating - We are experiencing performance degradation with a subset of communities hosted in the US region. As a result, users may notice latency while loading the community or observe a message 'Your request is currently being processed.'
We are actively investigating the issue and will update you on progress.
Oct 22, 12:08 CDT

[Khoros Case Portal] Unable to create cases via Khoros case portal

Resolved - This incident stands resolved.
Oct 23, 05:25 CDT

Identified - We have identified an issue with the Khoros case portal where users are unable to create new cases via the Khoros case portal. We are actively working towards the resolution and will keep you updated.
As a workaround, we recommend reaching us at support@khoros.com and outage@khoros.com for submitting any cases.
Oct 22, 10:30 CDT

Oct 22, 2024

Oct 21, 2024

[Care]-Unable to respond to conversations across networks in Khoros Care

Resolved - This incident has been resolved.
Oct 21, 15:02 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Oct 21, 13:47 CDT

Investigating - We are currently facing an issue in Khoros Care where users are unable to respond to conversations across various networks, including Brand Messenger. Our investigation is underway, and we will provide an update shortly.
Oct 21, 13:13 CDT