All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
Analytics ? Operational
Mail ? Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Third-party Integration ? Operational
Khoros Care Operational
US Hosted Care ? Operational
EU Hosted Care ? Operational
Analytics ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Secure Verification ? Operational
APAC Hosted Care ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Manage View ? Operational
Khoros Marketing Operational
Financial Export Service ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Marketing Mobile Apps ? Operational
Account Administration ? Operational
Analytics ? Operational
Approvals ? Operational
Organic Publishing ? Operational
Social Inbox ? Operational
Paid Publishing ? Operational
Agent Inbox ? Operational
Calendar ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 16:07 CST
Monitoring - We confirm that the affected services are restored and working as expected. We will continue to monitor the situation and provide another update soon.
Nov 30, 15:01 CST
Investigating - We are experiencing an issue with the connection between Khoros and Linkedin. As a result, outgoing posts are failing to publish, and inbound content is failing to ingest.
We are actively investigating the issue, and we will keep you updated on the progress.

Nov 30, 13:33 CST
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved - This incident has been resolved!
Nov 24, 18:28 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 24, 17:06 CST
Investigating - We are experiencing a performance degradation with Flow. It affects overall performance within Flow, including bot & other functions.
We are actively working toward the resolution; recovery is already in progress, and we will keep you updated on the progress.

Nov 24, 16:40 CST
Resolved - We confirm this incident has been resolved now. We suggest you to manually check the bot holding queue and perform handover/resolve for the conversations during the incident period between 10:41 AM CDT to 12:25 PM CDT on 24th Nov.
Nov 24, 13:26 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 24, 12:30 CST
Identified - We are experiencing a performance degradation with Flow. It affects overall performance within Flow, including bot & other functions.
We are actively working toward the resolution; recovery is already in progress, and we will keep you updated on the progress.

Nov 24, 12:11 CST
Resolved - We confirm that the affected services have been restored and are working as expected. This incident has been resolved now.
Nov 24, 07:31 CST
Identified - We have taken the necessary steps toward resolution and have started observing the recovery.
We continue to monitor the situation and will provide another update soon.

Nov 24, 07:03 CST
Update - Upon further analysis, we found latency across Flow platform, which affects bot performance and other activities.
We are actively working toward the resolution and will keep you updated on the progress.

Nov 24, 06:50 CST
Investigating - We are experiencing a performance issue with Flow Designer(UI). As a result, agents observe latency while accessing Flow dashboards or failing to load.
We are actively investigating the issue and will keep you updated on the progress.

Nov 24, 06:17 CST
Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - We confirm this incident has been resolved; please feel free to reach Khoros Support team if any assistance is required.
Nov 21, 06:08 CST
Update - We have released the new chrome extension (version 0.0.56) for Khoros Vault.
We recommend you to update Khoros Vault extension in chrome browser, clear browser cookies and cache, and proceed. This will allow you to access and authenticate Twitter accounts that don't have multi-factor authentication (MFA) enabled.
At this time, we do not have an ETA for MFA enabled Twitter accounts.

Nov 16, 07:01 CST
Identified - We have identified the issue, and our engineering team is exploring the possible resolution. The resolution path would go via testing process, and you may expect the solution in coming week.
We will provide further updates as soon as we have more information available.

Nov 11, 10:18 CST
Investigating - We are experiencing an issue in Vault within Marketing platform where agents are unable to access Twitter accounts, including authenticating new Twitter accounts using Vault feature.
We are actively investigating the issue and will keep you updated on the progress.

Nov 11, 08:56 CST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022
Resolved - This incident has been resolved.
Nov 17, 17:08 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 17, 16:15 CST
Investigating - We are experiencing performance degradation with Brand Messenger bot responses and loading widgets. It affects only Brand Messenger bots inside Flow & Care.

We are collaborating with our service provider for the investigation and will keep you updated on the progress as more information is available.

Nov 17, 13:51 CST
Nov 16, 2022
Resolved - This incident has been resolved.
Nov 16, 16:05 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 16, 15:18 CST
Investigating - We are experiencing an intermittent issue with loading Analytics Dashboards in Care. As a result, agents could encounter slow response time or latency in Analytics. It affects only US customers.
We are actively investigating the issue and will keep you updated on the progress.

Nov 16, 13:50 CST
Nov 15, 2022

No incidents reported.

Nov 14, 2022
Completed - The scheduled maintenance has been completed.
Nov 14, 01:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:30 CST
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:
Maintenance Description: Infra upgrade for EU Hosted Care
Impact: This maintenance will take place during a 6 hour window, which includes 2 hour extension in standard window. We anticipate no disruptions during this activity.
Schedule: November 13th, 05:30 PM PST - November 13th, 11:30 PM PST
If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Nov 11, 15:32 CST
Nov 13, 2022
Nov 12, 2022

No incidents reported.

Nov 11, 2022
Nov 10, 2022

No incidents reported.

Nov 9, 2022
Resolved - This incident has been resolved.
Nov 9, 19:26 CST
Update - This incident has been resolved.
Nov 9, 19:26 CST
Investigating - We are experiencing ingestion issues for Twitter, Youtube, Facebook, and Instagram. As a result, you may expect delays in social media content ingestion.
We are actively investigating the issue, and we will keep you updated on the progress.

Nov 9, 18:07 CST
Nov 8, 2022

No incidents reported.