Khoros Status

[Care-Twitter API] Issue with custom listening rules

Investigating - We are experiencing an issue with custom listening rules for Twitter in Care. As a result, it affects feeds for custom listening rules for APAC & US customers. It is an issue from Twitter side.
We are working with Twitter team to investigate the issue, and we will update you as we have an update from Twitter team.
Nov 28, 2023 - 10:20 CST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Degraded Performance

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Facebook API Operational

Twitter API Degraded Performance

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

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Organic Publishing Operational

Calendar Operational

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Marketing Mobile Apps Operational

Paid Publishing Operational

Vault Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Khoros Corporate Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2023

No incidents reported today.

Nov 28, 2023

Unresolved incident: [Care-Twitter API] Issue with custom listening rules.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

[Care- US Hosted] Performance Degradation with a subset of customers

Resolved - This incident has been resolved.
Nov 22, 03:37 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 22, 03:09 CST

Investigating - We are experiencing performance degradation in Care. As a result, agents may have observed latency in content ingestion and responding to it; it affects only a subset of US-based customers.
We are actively working towards the resolution, and we will keep you updated on the progress as more info is available.
Nov 22, 02:59 CST

Nov 21, 2023

[Care] Delay in ingestion

Resolved - This incident has been resolved.
Nov 21, 13:40 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 21, 13:16 CST

Investigating - We are experiencing performance degradation in Care. As a result, agents may observe delays in ingestion across social channels.
We are actively working on the Issue. We will update you as soon as we have more updates.
Nov 21, 11:59 CST

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

[Care - Facebook] Customers are not able to respond to Facebook Private Messages

Resolved - This incident has been resolved.
Nov 16, 16:47 CST

Monitoring - We confirm that the affected services are back to normal, and responses are successful without error.
We will continue to monitor the situation and provide another update accordingly.
Nov 16, 03:40 CST

Investigating - We are experiencing an issue with Facebook private messages where users get "internal error" messages while responding to private messages. We see these errors are from Meta's end and await further details from Meta on the resolution.
Nov 15, 23:16 CST

[Care - Facebook ] Customers are unable to respond on Facebook Private Messages

Resolved - This incident has been resolved.
Nov 16, 16:47 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 15, 21:38 CST

Identified - Meta has identified a fix for the issue and is currently in the process of implementing it. We will provide an update as soon as we have more information.
Nov 15, 21:30 CST

Investigating - We are experiencing an issue with Facebook private messages where users are unable to respond to private messages due to an issue at Meta’s end; it affects only Facebook private messages.
Nov 15, 15:19 CST

Nov 15, 2023

Nov 14, 2023

[US Hosted Care] Delay in ingestion for US customers

Resolved - This incident has been resolved.
Nov 14, 14:51 CST

Update - We observe significant performance improvement; however, agents may notice a slight intermittent ingestion delay for a few conversations.
We will continue to monitor the situation and provide further updates accordingly.
Nov 9, 03:01 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Nov 8, 13:28 CST

Update - We continue to see performance improvement, and ingestion delay has subsided significantly. We will keep you updated as we have more information.
Nov 7, 13:04 CST

Update - We continue to work towards the resolution, and we will keep you updated on the progress.
Nov 3, 11:13 CDT

Identified - We are experiencing performance degradation in Care for US customers. As a result, agents may observe slight delays in ingestion across social channels except Brand Messenger and Bot content.
We are actively working to improve the performance & monitoring the situation. We will keep you updated as soon we have more information available.
Nov 2, 13:24 CDT

Nov 13, 2023

No incidents reported.

Nov 12, 2023

No incidents reported.

Nov 11, 2023

No incidents reported.

Nov 10, 2023

No incidents reported.

Nov 9, 2023

Nov 8, 2023

Nov 7, 2023

Nov 6, 2023

No incidents reported.

Nov 5, 2023

No incidents reported.

Nov 4, 2023

No incidents reported.

Nov 3, 2023

Nov 2, 2023

[Marketing-Publishing] Unable to upload videos in posts

Resolved - This incident has been resolved.
Nov 2, 07:51 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you accordingly.
Oct 31, 16:29 CDT

Update - We continue to investigate the issue. As a workaround to the issue, we suggest uploading videos via the Content Center till a fix is implemented.
Oct 31, 15:33 CDT

Investigating - We are currently experiencing an issue with Publishing in Marketing where users are unable to upload videos from PC for any social channels while creating posts.
We are investigating the issue, and we will keep you updated on the progress as more information is available.
Oct 31, 06:11 CDT

Nov 1, 2023

No incidents reported.

Oct 31, 2023

[Marketing & Care] Issue with LinkedIn account re-authentication/integration

Resolved - We confirm this incident has been resolved; please feel free to reach Khoros Support team if any assistance is required.
Oct 31, 13:41 CDT

Update - We continue to monitor the situation and observe that affected services are working normally, except we notice many posts appearing in Marketing with an 'unknown' author name, which were created during the incident period.
We are working to process it and we will update you further accordingly.
Oct 26, 14:23 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you accordingly.
Oct 24, 19:51 CDT

Update - We are following up with LinkedIn for progress and will update you when we have information from LinkedIn.
Oct 23, 09:11 CDT

Update - We have provided a workaround, which helps the users/agents re-authenticate/reconnect or add new LinkedIn accounts in Care & Marketing, and can publish outbound content in Marketing; however, this issue affects ingestion in Marketing & Care, including agents responses in Care.
We are further tracking the progress with LinkedIn contact and will update you as we have information from LinkedIn team.
Oct 20, 13:29 CDT

Update - Upon further analysis, we found that this issue affects the Care product as well, and it is an issue from LinkedIn.
We are collaborating with the LinkedIn team for an investigation and will update you as we hear back from the LinkedIn team.
Oct 20, 08:33 CDT

Update - We continue to investigate the issue and will keep you updated on the progress when more information is available.
Oct 20, 07:20 CDT

Investigating - We are experiencing failures when users are trying to re-authenticate/integrate LinkedIn accounts in Marketing.
We are investigating the issue and will keep you updated on the progress.
Oct 20, 06:43 CDT

Oct 30, 2023

No incidents reported.