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[AMER] Khoros Communities analytics and bulk API return incomplete data for dates past 2026-02-27
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Update - The backfill for February 28 and March 1 have completed. Analytics data for these dates should now be visible in dashboards and via the Bulk API.
We will continue to monitor the workflow closely and provide further updates as needed.
Mar 02, 2026 - 22:33 CST
We will continue to monitor the workflow closely and provide further updates as needed.
Mar 02, 2026 - 22:33 CST
Identified - We have identified the issue which caused Analytics polling to fail, and we are working on backfilling the data.
The backfill for the 2026-02-28 is in progress
Mar 02, 2026 - 06:46 CST
The backfill for the 2026-02-28 is in progress
Mar 02, 2026 - 06:46 CST
Investigating - We are currently investigating the issue with Khoros Community Analytics not being displayed past 2026-02-27
Mar 02, 2026 - 06:25 CST
Mar 02, 2026 - 06:25 CST
About This Site
Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.
Uptime over the past 90 days. View historical uptime.
Khoros Communities
Partial Outage
90 days ago
99.65
% uptime
Today
APAC Hosted Communities
Operational
90 days ago
99.65
% uptime
Today
US Hosted Communities
Operational
EU Hosted Communities
Operational
Analytics
Partial Outage
Mail
Operational
Third-party Integration
Operational
Aurora SDK
Operational
Khoros Care
Under Maintenance
APAC Hosted Care
Operational
EU Hosted Care
Operational
US Hosted Care
Operational
Agent View
Operational
Analytics
Operational
Manage View
Operational
Secure Verification
Under Maintenance
Modern Chat
Under Maintenance
Brand Messenger
Operational
Automation Framework
Under Maintenance
Secure Forms
Under Maintenance
Voice
Under Maintenance
Meta Business Products APIs
Under Maintenance
Third-party APIs
Under Maintenance
CRM Integration
Operational
Khoros Community Integration
Under Maintenance
Khoros Care app in Apple Store
Under Maintenance
Khoros Care app in Google Play Store
Under Maintenance
Brand Messenger Android SDK
Under Maintenance
Brand Messenger iOS SDK
Under Maintenance
Brand Messenger React Native SDK
Under Maintenance
Khoros Marketing
Operational
User Login
Operational
Organic Publishing
Operational
Calendar
Operational
Approvals
Operational
Account Administration
Operational
Analytics
Operational
Content Center
Operational
Marketing Mobile Apps
Operational
Paid Publishing
Operational
Social Inbox
Operational
Agent Inbox
Operational
Financial Export Service
Operational
Khoros Capture app in Apple Store
Operational
Khoros Capture app in Google Play Store
Operational
Khoros Marketing app in Apple Store
Operational
Khoros Marketing app in Google Play Store
Operational
Spredfast npm packages in npmjs
Operational
Khoros Flow
Operational
Core System
Operational
Broadcast
Operational
Code Actions
Operational
Flow Designer(UI)
Operational
Analytics
Operational
Chatapp
Operational
Khoros Care Integration
Operational
Voice Integration
Operational
REST API Integration
Operational
Socket SDK Integration
Operational
WebWidget Integration
Operational
Front Integration
Operational
Genesys Integration
Operational
Zapier Integration
Operational
Webhook Actions Integration
Operational
360Dialog Integration
Operational
Flow npm packages in npmjs
Operational
Khoros Corporate
Operational
Atlas (Khoros Community)
Operational
Khoros Case Management & Portal
Operational
Khoros.com Website
Operational
Khoros Developer Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 3, 2026
Completed -
The scheduled maintenance has been completed.
Mar 3, 06:00 CST
Mar 3, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 03:00 CST
Mar 3, 03:00 CST
Scheduled -
We will be undergoing scheduled maintenance for Care environments and it is scheduled to take place between 9:00 AM and 12:00 PM UTC on March 3rd, 2026.
No downtime is expected, and all services will remain operational throughout this period.
Mar 3, 02:44 CST
No downtime is expected, and all services will remain operational throughout this period.
Mar 3, 02:44 CST
Mar 2, 2026
Completed -
The scheduled maintenance has been completed.
Mar 2, 21:00 CST
Mar 2, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 17:00 CST
Mar 2, 17:00 CST
Update -
Status change on the maintenance window impact: No downtime or connectivity interruptions are expected
Mar 2, 01:06 CST
Mar 2, 01:06 CST
Scheduled -
We will be performing scheduled maintenance to optimize our platform infrastructure.
During this maintenance window, individual communities may experience a brief connectivity interruption of approximately 5 minutes.
Mar 2, 00:24 CST
During this maintenance window, individual communities may experience a brief connectivity interruption of approximately 5 minutes.
Mar 2, 00:24 CST
Completed -
The scheduled maintenance has been completed.
Mar 2, 14:00 CST
Mar 2, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:00 CST
Mar 2, 10:00 CST
Scheduled -
We will be performing scheduled routine maintenance for the APAC region during its defined window. This will affect CARE environments and is scheduled between 4 PM and 8 PM UTC on March 2nd, 2026.
No downtime is expected, and all services will remain operational throughout this period.
Mar 2, 09:10 CST
No downtime is expected, and all services will remain operational throughout this period.
Mar 2, 09:10 CST
Completed -
The scheduled maintenance has been completed.
Mar 2, 06:00 CST
Mar 2, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 03:15 CST
Mar 2, 03:15 CST
Scheduled -
No downtime is expected, and all services will remain operational throughout this period.
Mar 2, 02:47 CST
Mar 2, 02:47 CST
Completed -
The scheduled maintenance has been completed.
Mar 2, 06:00 CST
Mar 2, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 02:00 CST
Mar 2, 02:00 CST
Update -
Status change on the maintenance window impact: No downtime or connectivity interruptions are expected
Mar 2, 01:05 CST
Mar 2, 01:05 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the AMER region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Mar 1, 08:08 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Mar 1, 08:08 CST
Mar 1, 2026
Completed -
The scheduled maintenance has been completed.
Mar 1, 06:00 CST
Mar 1, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 02:00 CST
Mar 1, 02:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the AMER region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 28, 07:03 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 28, 07:03 CST
Feb 28, 2026
Completed -
The scheduled maintenance has been completed.
Feb 28, 06:01 CST
Feb 28, 06:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 02:00 CST
Feb 28, 02:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted
within the region's defined maintenance window. No downtime is
expected, and all services will remain operational.
Feb 27, 10:51 CST
within the region's defined maintenance window. No downtime is
expected, and all services will remain operational.
Feb 27, 10:51 CST
Completed -
The scheduled maintenance has been completed.
Feb 28, 06:00 CST
Feb 28, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 02:01 CST
Feb 28, 02:01 CST
Scheduled -
We will be undergoing scheduled maintenance at this time for load balancer infrastructure optimization. Impact:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update
- Communities will be migrated incrementally, one ALB group at a time
- DNS propagation will be monitored before proceeding to the next group
Feb 27, 16:48 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update
- Communities will be migrated incrementally, one ALB group at a time
- DNS propagation will be monitored before proceeding to the next group
Feb 27, 16:48 CST
Feb 27, 2026
Completed -
The scheduled maintenance has been completed.
Feb 27, 06:00 CST
Feb 27, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 03:00 CST
Feb 27, 03:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 27, 02:25 CST
Feb 27, 02:25 CST
Feb 26, 2026
Completed -
The scheduled maintenance has been completed.
Feb 26, 19:00 CST
Feb 26, 19:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 17:00 CST
Feb 26, 17:00 CST
Scheduled -
We will be undergoing planned maintenace at this time to improve Community Services.
Downtime is not expected, but in case of downtime, 10-15 min will be required for reverting.
Feb 26, 16:33 CST
Downtime is not expected, but in case of downtime, 10-15 min will be required for reverting.
Feb 26, 16:33 CST
Completed -
The scheduled maintenance has been completed.
Feb 26, 12:00 CST
Feb 26, 12:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 10:00 CST
Feb 26, 10:00 CST
Scheduled -
We will be performing scheduled maintenance on our Community Services platform on February 26, 2026, from 4:00 PM to 6:00 PM UTC.
This maintenance is part of our ongoing efforts to enhance performance and reliability for customers in the APAC region.
No downtime is expected, and services shall remain fully available throughout the maintenance window.
Feb 26, 09:21 CST
This maintenance is part of our ongoing efforts to enhance performance and reliability for customers in the APAC region.
No downtime is expected, and services shall remain fully available throughout the maintenance window.
Feb 26, 09:21 CST
Completed -
The scheduled maintenance has been completed.
Feb 26, 06:00 CST
Feb 26, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 02:01 CST
Feb 26, 02:01 CST
Scheduled -
- We will be undergoing maintenance during this time for infrastructure optimization.
- Each community may experience brief connectivity interruption (~5 minutes) during it's update.
Feb 25, 19:51 CST
- Each community may experience brief connectivity interruption (~5 minutes) during it's update.
Feb 25, 19:51 CST
Resolved -
Backfills have been completed and data should now be restored. Please reach out to Customer Support should you still experience any issues.
Feb 26, 04:19 CST
Feb 26, 04:19 CST
Update -
Feb 15th - 24nd has been backfilled.
The 25th will be backfilled on the normal schedule.
We will continue to monitor this closely.
Feb 25, 19:01 CST
The 25th will be backfilled on the normal schedule.
We will continue to monitor this closely.
Feb 25, 19:01 CST
Update -
Data backfill continues to progress. Analytics data has been fully restored through February 20 and February 21 is available with superuser metrics still being finalized. Backfill jobs for February 22-24 are queued and processing sequentially. All jobs are currently running successfully and being monitored. We expect the pipeline to be fully caught up by Friday, February 27.
Feb 24, 21:58 CST
Feb 24, 21:58 CST
Update -
The data backfilling continues to be in progress and all jobs are currently running successfully.
Feb 24, 18:35 CST
Feb 24, 18:35 CST
Update -
The data backfilling continues to be in progress and we are monitoring the same as well.
Feb 23, 20:01 CST
Feb 23, 20:01 CST
Update -
We continue to backfill the dates and expect this to continue during the coming day as we restore all data.
Feb 23, 04:18 CST
Feb 23, 04:18 CST
Update -
We remain actively engaged in monitoring the data backfill recovery effort across all affected dates.
Feb 22, 19:46 CST
Feb 22, 19:46 CST
Identified -
We have identified the issue which caused Analytics polling to fail, and we are working on backfilling the data.
The backfill for the 18th has completed, except for one step which we are working on resolving.
The backfill for the 16th is In progress and nearing completion.
The backfills for the 17th and 19th are queued to start after the 16th completes.
Feb 20, 16:15 CST
The backfill for the 18th has completed, except for one step which we are working on resolving.
The backfill for the 16th is In progress and nearing completion.
The backfills for the 17th and 19th are queued to start after the 16th completes.
Feb 20, 16:15 CST
Update -
We are continuing to investigate this issue.
Feb 19, 00:28 CST
Feb 19, 00:28 CST
Investigating -
We are currently investigating an issue where analytics and the bulk api return incomplete data for dates past the 15th of February.
Feb 18, 14:41 CST
Feb 18, 14:41 CST
Completed -
The scheduled maintenance has been completed.
Feb 26, 02:00 CST
Feb 26, 02:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 00:00 CST
Feb 26, 00:00 CST
Scheduled -
We will be undergoing maintenance at this time to improve services in the LIA Community Services.
Downtime is not expected, but if it occurs, 10-15 minutes will be required to revert.
Feb 25, 12:21 CST
Downtime is not expected, but if it occurs, 10-15 minutes will be required to revert.
Feb 25, 12:21 CST
Feb 25, 2026
Completed -
The scheduled maintenance has been completed.
Feb 25, 06:00 CST
Feb 25, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 02:00 CST
Feb 25, 02:00 CST
Scheduled -
We will be performing scheduled infrastructure maintenance in the US (AMER) region on February 25, 2026, from 08:00 to 12:00 UTC. During this window, communities may experience a brief connectivity interruption (approximately 5 minutes) as DNS updates are applied. Changes will be rolled out incrementally and monitored closely to minimize impact.
Feb 24, 21:12 CST
Feb 24, 21:12 CST
Feb 24, 2026
Completed -
The scheduled maintenance has been completed.
Feb 24, 21:00 CST
Feb 24, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 17:00 CST
Feb 24, 17:00 CST
Scheduled -
We are undergoing routine maintenance to optimize routing and improve long-term reliability.
mpact: Some communities may experience a brief connectivity interruption (~5 minutes).
Notes: Work will be completed in small batches with monitoring and rollback available if needed.
Feb 24, 08:02 CST
mpact: Some communities may experience a brief connectivity interruption (~5 minutes).
Notes: Work will be completed in small batches with monitoring and rollback available if needed.
Feb 24, 08:02 CST
Completed -
The scheduled maintenance has been completed.
Feb 24, 14:00 CST
Feb 24, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:00 CST
Feb 24, 10:00 CST
Scheduled -
We are performing a routine maintenance activity in the APAC region, conducted within the region’s defined maintenance window.
No downtime is expected, and all services will remain operational throughout this period.
Feb 24, 09:39 CST
No downtime is expected, and all services will remain operational throughout this period.
Feb 24, 09:39 CST
Completed -
The scheduled maintenance has been completed.
Feb 24, 13:00 CST
Feb 24, 13:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 11:30 CST
Feb 24, 11:30 CST
Scheduled -
We will be undergoing planned maintenance at this time in the AMER region.
Feb 24, 03:59 CST
Feb 24, 03:59 CST
Completed -
The scheduled maintenance has been completed.
Feb 24, 06:01 CST
Feb 24, 06:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:01 CST
Feb 24, 02:01 CST
Scheduled -
We are undergoing routing maintenance to optimize our infrastructure and improve long-term reliability.
Impact: Some communities may see a brief connectivity interruption (~5 minutes) during the maintenance window.
Notes: Changes will be applied in small batches with monitoring and rollback available if needed.
Feb 23, 22:13 CST
Impact: Some communities may see a brief connectivity interruption (~5 minutes) during the maintenance window.
Notes: Changes will be applied in small batches with monitoring and rollback available if needed.
Feb 23, 22:13 CST
Completed -
The scheduled maintenance has been completed.
Feb 24, 06:00 CST
Feb 24, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:00 CST
Feb 24, 02:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 23, 06:34 CST
Feb 23, 06:34 CST
Feb 23, 2026
Completed -
The scheduled maintenance has been completed.
Feb 23, 21:00 CST
Feb 23, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 17:00 CST
Feb 23, 17:00 CST
Scheduled -
- We will be undergoing maintenance during this time for infrastructure optimization.
- Each community may experience brief connectivity interruption (~5 minutes) during it's update.
Feb 22, 21:11 CST
- Each community may experience brief connectivity interruption (~5 minutes) during it's update.
Feb 22, 21:11 CST
Completed -
The scheduled maintenance has been completed.
Feb 23, 14:01 CST
Feb 23, 14:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 13:01 CST
Feb 23, 13:01 CST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Feb 23, 13:00 CST
Feb 23, 13:00 CST
Completed -
The scheduled maintenance has been completed.
Feb 23, 14:00 CST
Feb 23, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 11:00 CST
Feb 23, 11:00 CST
Scheduled -
We are performing a routine maintenance activity in the APAC region, conducted within the region’s defined maintenance window.
No downtime is expected, and all services will remain operational throughout this period.
Feb 23, 10:16 CST
No downtime is expected, and all services will remain operational throughout this period.
Feb 23, 10:16 CST
Completed -
The scheduled maintenance has been completed.
Feb 23, 13:00 CST
Feb 23, 13:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 03:58 CST
Feb 23, 03:58 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 23, 03:58 CST
Feb 23, 03:58 CST
Completed -
The scheduled maintenance has been completed.
Feb 23, 06:00 CST
Feb 23, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 02:00 CST
Feb 23, 02:00 CST
Scheduled -
- We will be undergoing maintenance during this time for infrastructure optimization.
- Each community may experience brief connectivity interruption (~5 minutes) during it's update.
Feb 22, 21:08 CST
- Each community may experience brief connectivity interruption (~5 minutes) during it's update.
Feb 22, 21:08 CST
Completed -
The scheduled maintenance has been completed.
Feb 23, 01:00 CST
Feb 23, 01:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:00 CST
Feb 22, 21:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the EMEA region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 21, 21:31 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 21, 21:31 CST
Feb 22, 2026
Completed -
The scheduled maintenance has been completed.
Feb 22, 21:00 CST
Feb 22, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 CST
Feb 22, 20:00 CST
Scheduled -
We are performing a routine maintenance activity in the EMEA region, conducted within the region’s defined maintenance window. Very minimal downtime is expected.
Feb 22, 19:30 CST
Feb 22, 19:30 CST
Completed -
The scheduled maintenance has been completed.
Feb 22, 06:01 CST
Feb 22, 06:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:00 CST
Feb 22, 02:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the US region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 21, 21:32 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 21, 21:32 CST
Completed -
The scheduled maintenance has been completed.
Feb 22, 06:00 CST
Feb 22, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 03:00 CST
Feb 22, 03:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 22, 02:40 CST
Feb 22, 02:40 CST
Completed -
The scheduled maintenance has been completed.
Feb 22, 01:00 CST
Feb 22, 01:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 21:00 CST
Feb 21, 21:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the EMEA region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 20, 22:26 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 20, 22:26 CST
Feb 21, 2026
Resolved -
The issue has been resolved.
Feb 21, 21:46 CST
Feb 21, 21:46 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 21, 05:35 CST
Feb 21, 05:35 CST
Identified -
We have identified additional issue since our last fix, and we are working on it.
Feb 21, 05:21 CST
Feb 21, 05:21 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 21, 05:05 CST
Feb 21, 05:05 CST
Identified -
The issue has been identified and a fix is being implemented.
Feb 21, 03:38 CST
Feb 21, 03:38 CST
Investigating -
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care.
Our Infrastructure team are actively investigating this issue.
Feb 21, 03:14 CST
Our Infrastructure team are actively investigating this issue.
Feb 21, 03:14 CST
Completed -
The scheduled maintenance has been completed.
Feb 21, 14:00 CST
Feb 21, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 10:00 CST
Feb 21, 10:00 CST
Scheduled -
We will be undergoing routine maintenance in the APAC region. No downtime is expected.
Feb 21, 09:27 CST
Feb 21, 09:27 CST
Completed -
The scheduled maintenance has been completed.
Feb 21, 06:00 CST
Feb 21, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:00 CST
Feb 21, 02:00 CST
Scheduled -
We will be undergoing a scheduled maintenance for routine infrastructure optimization to improve resource utilization and reduce cross-AZ data transfer.
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Feb 20, 07:05 CST
No downtime is expected. Some users may experience brief slowness during the maintenance window.
Feb 20, 07:05 CST
Completed -
The scheduled maintenance has been completed.
Feb 21, 05:00 CST
Feb 21, 05:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 01:00 CST
Feb 21, 01:00 CST
Update -
We will be undergoing scheduled maintenance during this time.
Feb 20, 22:28 CST
Feb 20, 22:28 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the US region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 20, 22:27 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 20, 22:27 CST
Feb 20, 2026
Completed -
The scheduled maintenance has been completed.
Feb 20, 21:00 CST
Feb 20, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:01 CST
Feb 20, 17:01 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the EMEA region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 19, 21:26 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 19, 21:26 CST
Completed -
The scheduled maintenance has been completed.
Feb 20, 19:00 CST
Feb 20, 19:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:00 CST
Feb 20, 17:00 CST
Scheduled -
We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 20, 04:01 CST
Feb 20, 04:01 CST
Completed -
The scheduled maintenance has been completed.
Feb 20, 13:00 CST
Feb 20, 13:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 09:00 CST
Feb 20, 09:00 CST
Scheduled -
We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 20, 03:59 CST
Feb 20, 03:59 CST
Completed -
The scheduled maintenance has been completed.
Feb 20, 06:00 CST
Feb 20, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 04:00 CST
Feb 20, 04:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 20, 03:55 CST
Feb 20, 03:55 CST
Completed -
The scheduled maintenance has been completed.
Feb 20, 05:00 CST
Feb 20, 05:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 01:00 CST
Feb 20, 01:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the US region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 19, 21:27 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 19, 21:27 CST
Feb 19, 2026
Resolved -
The issue has been resolved.
Feb 19, 22:23 CST
Feb 19, 22:23 CST
Monitoring -
We have resolved the issue preventing some users from passing the welcome screen when logging in to Khoros Care.
Please ensure that browser Cache is cleared in order for the fix to apply correctly.
We are actively monitoring the situation.
Feb 18, 18:24 CST
Please ensure that browser Cache is cleared in order for the fix to apply correctly.
We are actively monitoring the situation.
Feb 18, 18:24 CST
Investigating -
We are aware of an issue preventing some users from passing the welcome screen when logging into Khoros Care.
Our Infrastructure team are actively investigating this issue.
Feb 18, 15:45 CST
Our Infrastructure team are actively investigating this issue.
Feb 18, 15:45 CST
Completed -
The scheduled maintenance has been completed.
Feb 19, 21:00 CST
Feb 19, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 17:00 CST
Feb 19, 17:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the EMEA region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 18, 23:44 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 18, 23:44 CST
Resolved -
We have confirmed that the fix that was implemented has resolved this issue.
Feb 19, 15:40 CST
Feb 19, 15:40 CST
Monitoring -
A fix has been implemented and we are monitoring results.
Feb 18, 12:56 CST
Feb 18, 12:56 CST
Update -
The fix is currently being incrementally applied. As a result, performance is gradually improving. We will provide another update once the rollout is fully completed and performance has been fully restored.
Feb 18, 10:25 CST
Feb 18, 10:25 CST
Identified -
The issue has been identified and a fix is being implemented.
Feb 18, 09:07 CST
Feb 18, 09:07 CST
Investigating -
We are experiencing an ongoing issue affecting ingestion and queue processing. As a result, cases and messages may appear in the Available queue or in agent queues much later than expected (from several minutes up to an hour or more), and assignment to agents can be delayed.
Feb 18, 01:38 CST
Feb 18, 01:38 CST
Completed -
The scheduled maintenance has been completed.
Feb 19, 14:00 CST
Feb 19, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:00 CST
Feb 19, 10:00 CST
Scheduled -
We are performing a routine maintenance activity in APAC region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 19, 06:35 CST
Feb 19, 06:35 CST
Completed -
The scheduled maintenance has been completed.
Feb 19, 06:00 CST
Feb 19, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:00 CST
Feb 19, 02:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 18, 10:10 CST
Feb 18, 10:10 CST
Completed -
The scheduled maintenance has been completed.
Feb 19, 05:00 CST
Feb 19, 05:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:00 CST
Feb 19, 01:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the US region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 18, 23:45 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 18, 23:45 CST
Feb 18, 2026
Completed -
The scheduled maintenance has been completed.
Feb 18, 21:00 CST
Feb 18, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 17:00 CST
Feb 18, 17:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the EMEA region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 17, 21:35 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 17, 21:35 CST
Completed -
The scheduled maintenance has been completed.
Feb 18, 19:00 CST
Feb 18, 19:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 17:01 CST
Feb 18, 17:01 CST
Scheduled -
We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 18, 10:06 CST
Feb 18, 10:06 CST
Completed -
The scheduled maintenance has been completed.
Feb 18, 14:00 CST
Feb 18, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 10:00 CST
Feb 18, 10:00 CST
Scheduled -
We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 18, 09:35 CST
Feb 18, 09:35 CST
Completed -
The scheduled maintenance has been completed.
Feb 18, 06:01 CST
Feb 18, 06:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 03:00 CST
Feb 18, 03:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 18, 02:04 CST
Feb 18, 02:04 CST
Completed -
The scheduled maintenance has been completed.
Feb 18, 06:00 CST
Feb 18, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 02:00 CST
Feb 18, 02:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the US region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 17, 21:36 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 17, 21:36 CST
Feb 17, 2026
Completed -
The scheduled maintenance has been completed.
Feb 17, 21:00 CST
Feb 17, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 17:00 CST
Feb 17, 17:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the EMEA region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 16, 21:06 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 16, 21:06 CST
Completed -
The scheduled maintenance has been completed.
Feb 17, 19:00 CST
Feb 17, 19:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 17:00 CST
Feb 17, 17:00 CST
Scheduled -
We are performing a routine maintenance activity in EMEA, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 17, 15:59 CST
Feb 17, 15:59 CST
Completed -
The scheduled maintenance has been completed.
Feb 17, 06:00 CST
Feb 17, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:30 CST
Feb 17, 02:30 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 17, 01:38 CST
Feb 17, 01:38 CST
Completed -
The scheduled maintenance has been completed.
Feb 17, 06:00 CST
Feb 17, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:00 CST
Feb 17, 02:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the US region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 16, 21:08 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 16, 21:08 CST
Feb 16, 2026
Completed -
The scheduled maintenance has been completed.
Feb 16, 22:00 CST
Feb 16, 22:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 CST
Feb 16, 21:00 CST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Feb 16, 14:46 CST
Feb 16, 14:46 CST
Completed -
The scheduled maintenance has been completed.
Feb 16, 21:00 CST
Feb 16, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 17:01 CST
Feb 16, 17:01 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the EMEA region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 13, 16:29 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 13, 16:29 CST
Completed -
The scheduled maintenance has been completed.
Feb 16, 18:00 CST
Feb 16, 18:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 17:00 CST
Feb 16, 17:00 CST
Update -
We will be undergoing scheduled maintenance during this time.
Feb 16, 14:45 CST
Feb 16, 14:45 CST
Scheduled -
We will be undergoing routine maintenance in the EMEA region. No downtime is expected.
Feb 16, 14:44 CST
Feb 16, 14:44 CST
Completed -
The scheduled maintenance has been completed.
Feb 16, 14:00 CST
Feb 16, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 10:00 CST
Feb 16, 10:00 CST
Scheduled -
We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 16, 09:28 CST
Feb 16, 09:28 CST
Completed -
The scheduled maintenance has been completed.
Feb 16, 06:00 CST
Feb 16, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 03:00 CST
Feb 16, 03:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 16, 02:35 CST
Feb 16, 02:35 CST
Completed -
The scheduled maintenance has been completed.
Feb 16, 06:00 CST
Feb 16, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:00 CST
Feb 16, 02:00 CST
Scheduled -
We are undergoing scheduled maintenance for ALB (Active Load Balancer) infrastructure optimization in the AMER region:
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 13, 16:27 CST
- Each community may experience brief connectivity interruption (~5 minutes) during its DNS update.
- Communities will be migrated incrementally, one ALB group at a time.
- DNS propagation will be monitored before proceeding to the next group.
- We have planned for immediate rollback capability if issues are detected.
Feb 13, 16:27 CST
Feb 15, 2026
No incidents reported.
Feb 14, 2026
No incidents reported.
Feb 13, 2026
Completed -
The scheduled maintenance has been completed.
Feb 13, 06:00 CST
Feb 13, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 02:00 CST
Feb 13, 02:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 13, 01:26 CST
Feb 13, 01:26 CST
Feb 12, 2026
Completed -
The scheduled maintenance has been completed.
Feb 12, 21:00 CST
Feb 12, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 CST
Feb 12, 17:00 CST
Scheduled -
- We will be performing scheduled maintenance on Khoros Communities' Load Balancer infrastructure.
- Khoros Communities in the region may experience brief connectivity interruptions for approximately 5 minutes during the maintenance window.
Feb 11, 22:09 CST
- Khoros Communities in the region may experience brief connectivity interruptions for approximately 5 minutes during the maintenance window.
Feb 11, 22:09 CST
Completed -
The scheduled maintenance has been completed.
Feb 12, 06:00 CST
Feb 12, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 CST
Feb 12, 02:00 CST
Scheduled -
- We will be performing scheduled maintenance on Khoros Communities' Load Balancer infrastructure.
- Khoros Communities in the region may experience brief connectivity interruptions for approximately 5 minutes during the maintenance window.
Feb 11, 22:08 CST
- Khoros Communities in the region may experience brief connectivity interruptions for approximately 5 minutes during the maintenance window.
Feb 11, 22:08 CST
Completed -
The scheduled maintenance has been completed.
Feb 12, 06:00 CST
Feb 12, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:30 CST
Feb 12, 02:30 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 12, 01:51 CST
Feb 12, 01:51 CST
Feb 11, 2026
Completed -
The scheduled maintenance has been completed.
Feb 11, 06:00 CST
Feb 11, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 02:00 CST
Feb 11, 02:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 11, 01:11 CST
Feb 11, 01:11 CST
Feb 10, 2026
Completed -
The scheduled maintenance has been completed.
Feb 10, 21:00 CST
Feb 10, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 17:00 CST
Feb 10, 17:00 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 10, 01:21 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 10, 01:21 CST
Completed -
The scheduled maintenance has been completed.
Feb 10, 18:03 CST
Feb 10, 18:03 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:03 CST
Feb 10, 06:03 CST
Update -
We will be undergoing scheduled maintenance during this time.
Feb 10, 06:01 CST
Feb 10, 06:01 CST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Feb 10, 06:00 CST
Feb 10, 06:00 CST
Resolved -
We have confirmed that the issue causing delays in sending chat messages and assignment stalls has been resolved.
Feb 10, 16:53 CST
Feb 10, 16:53 CST
Monitoring -
The issue has been resolved and we are monitoring the results.
Feb 10, 10:18 CST
Feb 10, 10:18 CST
Investigating -
We are currently investigating this issue.
Feb 10, 09:41 CST
Feb 10, 09:41 CST
Completed -
The scheduled maintenance has been completed.
Feb 10, 06:01 CST
Feb 10, 06:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:01 CST
Feb 10, 02:01 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 10, 01:24 CST
Feb 10, 01:24 CST
Completed -
The scheduled maintenance has been completed.
Feb 10, 06:00 CST
Feb 10, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:00 CST
Feb 10, 02:00 CST
Scheduled -
No downtime is expected, and all services will remain operational.
Feb 9, 09:00 CST
Feb 9, 09:00 CST
Completed -
The scheduled maintenance has been completed.
Feb 10, 06:00 CST
Feb 10, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:01 CST
Feb 10, 02:01 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 10, 01:21 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 10, 01:21 CST
Completed -
The scheduled maintenance has been completed.
Feb 10, 03:00 CST
Feb 10, 03:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:00 CST
Feb 9, 23:00 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 8, 19:39 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 8, 19:39 CST
Feb 9, 2026
Completed -
The scheduled maintenance has been completed.
Feb 9, 14:00 CST
Feb 9, 14:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 11:00 CST
Feb 9, 11:00 CST
Scheduled -
We are performing a planned maintenance activity in APAC region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 9, 10:20 CST
Feb 9, 10:20 CST
Completed -
The scheduled maintenance has been completed.
Feb 9, 06:00 CST
Feb 9, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 05:30 CST
Feb 9, 05:30 CST
Scheduled -
We are performing a planned maintenance activity in AMER region, conducted within the region’s defined maintenance window.
Feb 9, 05:10 CST
Feb 9, 05:10 CST
Completed -
The scheduled maintenance has been completed.
Feb 9, 06:00 CST
Feb 9, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 02:00 CST
Feb 9, 02:00 CST
Scheduled -
No downtime is expected, and all services will remain operational.
Feb 9, 01:10 CST
Feb 9, 01:10 CST
Feb 8, 2026
No incidents reported.
Feb 7, 2026
Completed -
The scheduled maintenance has been completed.
Feb 7, 07:00 CST
Feb 7, 07:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 02:01 CST
Feb 7, 02:01 CST
Scheduled -
No downtime is expected, and all services should remain operational.
Feb 3, 04:40 CST
Feb 3, 04:40 CST
Completed -
The scheduled maintenance has been completed.
Feb 7, 06:00 CST
Feb 7, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 02:00 CST
Feb 7, 02:00 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 6, 07:48 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 6, 07:48 CST
Feb 6, 2026
Completed -
The scheduled maintenance has been completed.
Feb 6, 21:00 CST
Feb 6, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:01 CST
Feb 6, 17:01 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 6, 07:47 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 6, 07:47 CST
Completed -
The scheduled maintenance has been completed.
Feb 6, 18:00 CST
Feb 6, 18:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 CST
Feb 6, 17:00 CST
Scheduled -
We will be performing a routine maintenance activity in the EMEA region within the standard maintenance window.
No downtime is expected. All services will remain operational during this maintenance.
Feb 6, 04:50 CST
No downtime is expected. All services will remain operational during this maintenance.
Feb 6, 04:50 CST
Completed -
The scheduled maintenance has been completed.
Feb 6, 06:00 CST
Feb 6, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 CST
Feb 6, 05:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 6, 04:45 CST
Feb 6, 04:45 CST
Completed -
The scheduled maintenance has been completed.
Feb 6, 06:00 CST
Feb 6, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:01 CST
Feb 6, 02:01 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 5, 07:11 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 5, 07:11 CST
Completed -
The scheduled maintenance has been completed.
Feb 6, 06:00 CST
Feb 6, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 CST
Feb 6, 02:00 CST
Scheduled -
No downtime is expected, and all services should remain operational.
Feb 3, 04:39 CST
Feb 3, 04:39 CST
Feb 5, 2026
Completed -
The scheduled maintenance has been completed.
Feb 5, 21:00 CST
Feb 5, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 17:00 CST
Feb 5, 17:00 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 5, 07:08 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 5, 07:08 CST
Completed -
The scheduled maintenance has been completed.
Feb 5, 20:00 CST
Feb 5, 20:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 16:00 CST
Feb 5, 16:00 CST
Scheduled -
We will be performing a routine maintenance activity in the EMEA region within the standard maintenance window.
No downtime is expected. All services will remain operational during this maintenance.
Feb 5, 13:20 CST
No downtime is expected. All services will remain operational during this maintenance.
Feb 5, 13:20 CST
Resolved -
This incident has been resolved.
Feb 5, 18:14 CST
Feb 5, 18:14 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 4, 18:27 CST
Feb 4, 18:27 CST
Update -
This issue is limited to US-hosted Care environments. EU and APAC regions are not impacted. Our teams are actively investigating and will provide updates as more information becomes available.
Feb 4, 11:08 CST
Feb 4, 11:08 CST
Update -
We are continuing to investigate this issue.
Feb 4, 09:28 CST
Feb 4, 09:28 CST
Update -
We are continuing to investigate the issue. Further updates will be shared as more information becomes available.
Feb 4, 08:47 CST
Feb 4, 08:47 CST
Investigating -
We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error.
Our Infrastructure team is working to resolve this issue.
Feb 4, 07:06 CST
Our Infrastructure team is working to resolve this issue.
Feb 4, 07:06 CST
Completed -
The scheduled maintenance has been completed.
Feb 5, 13:00 CST
Feb 5, 13:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 12:00 CST
Feb 5, 12:00 CST
Scheduled -
A planned CO maintenance activity optimizing the Elasticache Redis Clusters in Care Production will take place during the regular maintenance window for the APAC region.
A brief Downtime of 10-15m is expected.
Feb 5, 11:35 CST
A brief Downtime of 10-15m is expected.
Feb 5, 11:35 CST
Completed -
The scheduled maintenance has been completed.
Feb 5, 09:00 CST
Feb 5, 09:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:00 CST
Feb 5, 05:00 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 4, 03:19 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 4, 03:19 CST
Completed -
The scheduled maintenance has been completed.
Feb 5, 06:00 CST
Feb 5, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 02:00 CST
Feb 5, 02:00 CST
Scheduled -
No downtime is expected, and all services should remain operational.
Feb 3, 04:38 CST
Feb 3, 04:38 CST
Feb 4, 2026
Completed -
The scheduled maintenance has been completed.
Feb 4, 21:00 CST
Feb 4, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 CST
Feb 4, 17:00 CST
Scheduled -
We will be performing scheduled maintenance on Khoros Communities load balancer infrastructure.
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 4, 03:18 CST
Khoros Communities in the region may experience brief connectivity interruptions (approximately 5 minutes) during the maintenance
Feb 4, 03:18 CST
Completed -
The scheduled maintenance has been completed.
Feb 4, 06:00 CST
Feb 4, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 02:01 CST
Feb 4, 02:01 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 4, 01:17 CST
Feb 4, 01:17 CST
Completed -
The scheduled maintenance has been completed.
Feb 4, 06:00 CST
Feb 4, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 02:00 CST
Feb 4, 02:00 CST
Scheduled -
No downtime is expected, and all services should remain operational.
Feb 3, 04:38 CST
Feb 3, 04:38 CST
Feb 3, 2026
Completed -
The scheduled maintenance has been completed.
Feb 3, 19:10 CST
Feb 3, 19:10 CST
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 3, 18:32 CST
Feb 3, 18:32 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 18:10 CST
Feb 3, 18:10 CST
Scheduled -
We will be performing a planned maintenance activity during the regular EMEA maintenance window to optimize the Care icBackend Auto Scaling Groups (ASGs) in the eu-west-1 region.
During this time, services may experience brief interruptions or degraded performance.
This maintenance is part of ongoing efforts to improve system stability and performance.
Feb 3, 18:08 CST
During this time, services may experience brief interruptions or degraded performance.
This maintenance is part of ongoing efforts to improve system stability and performance.
Feb 3, 18:08 CST
Completed -
The scheduled maintenance has been completed.
Feb 3, 06:01 CST
Feb 3, 06:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 04:40 CST
Feb 3, 04:40 CST
Scheduled -
No downtime is expected, and all services should remain operational.
Feb 3, 04:37 CST
Feb 3, 04:37 CST
Completed -
The scheduled maintenance has been completed.
Feb 3, 06:00 CST
Feb 3, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:00 CST
Feb 3, 02:00 CST
Scheduled -
We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Feb 3, 01:27 CST
Feb 3, 01:27 CST
Completed -
The scheduled maintenance has been completed.
Feb 3, 04:31 CST
Feb 3, 04:31 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 03:30 CST
Feb 3, 03:30 CST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Feb 3, 03:00 CST
Feb 3, 03:00 CST
Completed -
The scheduled maintenance has been completed.
Feb 3, 04:30 CST
Feb 3, 04:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 03:30 CST
Feb 3, 03:30 CST
Scheduled -
We will be undergoing scheduled maintenance during this time. Minimal Downtime 10-15 min is expected
Feb 3, 02:58 CST
Feb 3, 02:58 CST
Feb 2, 2026
Completed -
The scheduled maintenance has been completed.
Feb 2, 21:15 CST
Feb 2, 21:15 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 20:30 CST
Feb 2, 20:30 CST
Scheduled -
Routine maintenance is being performed in the EMEA region. No downtime is expected and all services will remain operational.
Feb 2, 20:23 CST
Feb 2, 20:23 CST
Completed -
The scheduled maintenance has been completed.
Feb 2, 18:00 CST
Feb 2, 18:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 17:00 CST
Feb 2, 17:00 CST
Scheduled -
This is a safe operation of background processing capacity with no end-user impact.
Feb 2, 03:50 CST
Feb 2, 03:50 CST
Completed -
The scheduled maintenance has been completed.
Feb 2, 13:00 CST
Feb 2, 13:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 12:00 CST
Feb 2, 12:00 CST
Scheduled -
This is a safe operation of background processing capacity with no end-user impact.
Feb 2, 03:49 CST
Feb 2, 03:49 CST
Feb 1, 2026
No incidents reported.