All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Care] Infra maintenance for Manage View for EMEA region Apr 1, 2025 21:00-22:00 CDT

This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for EMEA region.

Impact: During this maintenance, users from EMEA region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Apr 1st, 07:00 PM PDT - Apr 1st, 08:00 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Posted on Mar 28, 2025 - 14:42 CDT
Apr 1, 2025
[Care] Issue with token and integration error notifications
Resolved - This incident has been resolved.
Apr 1, 12:04 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Mar 31, 10:37 CDT
Update - A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.
Mar 27, 14:51 CDT
Identified - A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.
Mar 27, 14:44 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 27, 08:50 CDT
Identified - Khoros has identified an issue in the Khoros Care application impacting notifications for token and integration errors. A fix is underway and will be deployed as a hotfix on Thursday, March 27th, Central Daylight Time, North America hours. This date is subject to change as a result of testing and quality assurance practices.

Once the fix is deployed, customers may receive notifications/alerts within the Khoros Care application regarding integrations correctly marked as being in an error state and visible as such in the Admin page.

Khoros recommends reviewing all integrations in a state of error and completing the re-authentication process for each degraded integration using the existing reconnect process.

The primary impact is believed to be limited to LinkedIn integrations, but other networks may be affected (excluding Whatsapp, SMS, and Brand Messenger). Once the re-connect process is complete, the integration should function normally for content ingestion and response.

Additional Impact: Some older public content will be backfilled depending on the affected network partner capabilities. Any private messages during the affected period will not be available for backfill ingestion.
Mar 24, 17:02 CDT
[Care] A subset of customers from APAC are unable to access Care
Resolved - This incident has been resolved.
Apr 1, 06:51 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 1, 00:18 CDT
Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
Mar 31, 23:29 CDT
Investigating - We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, agents are unable to access Care Platform.
We are actively investigating it, and we will update once we have more information.
Mar 31, 22:30 CDT
Mar 31, 2025
[Care-X] Issues with X integration
Resolved - This incident has been resolved.
Mar 31, 17:10 CDT
Update - We are continuing to monitor for any further issues.
Mar 31, 11:20 CDT
Monitoring - We are receiving reports of issues with the X integration, where agents are unable to respond to conversations due to the integration being in an error state caused by a disruption in X APIs. We recommend having your admin perform a reconnect, which should resolve the issue. If you need further assistance, please feel free to contact us at outage@khoros.com
Mar 29, 06:51 CDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025
Mar 26, 2025

No incidents reported.

Mar 25, 2025
[Flow] Infra maintenance for Analytics & Helix bots(Generative AI) for EMEA region
Completed - The scheduled maintenance has been completed.
Mar 25, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:30 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Flow.

Impact: During this maintenance, users from EMEA region may expect up to 5 minutes of downtime for Flow Analytics & Helix bots(Generative AI).

Schedule: Mar 25th, 06:30 PM PDT - Mar 25th, 07:30 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 20, 15:32 CDT
[Care] Infra maintenance for Manage View for APAC region
Completed - The scheduled maintenance has been completed.
Mar 25, 11:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:00 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for APAC region.

Impact: During this maintenance, users from APAC region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Mar 25th, 09:00 AM PDT - Mar 25th, 10:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 19, 14:55 CDT
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
[Care] Manage View tab was not loading for customers in APAC Region
Resolved - This incident has been resolved.
Mar 12, 11:52 CDT
Monitoring - We were experiencing an issue with Care where the Manage View tab was not loading for users hosted in the APAC region.
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 10, 22:04 CDT
Mar 11, 2025
[Care, Marketing, Flow - X/Twitter API] Disruption in X API
Resolved - This issue has been resolved by X/Twitter team.
Mar 11, 04:43 CDT
Monitoring - We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

We are tracking the progress on the X status page and will keep you updated.
X statuspage link: https://docs.x.com/incidents
Mar 10, 12:15 CDT
Investigating - We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

We are tracking the progress on the X status page and will keep you updated.
X statuspage link: https://docs.x.com/incidents
Mar 10, 12:14 CDT
Mar 10, 2025
[Care] Infra maintenance for Manage View for APAC region
Completed - The scheduled maintenance has been completed.
Mar 10, 11:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:00 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for APAC region.

Impact: During this maintenance, users who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Mar 10th, 09:00 AM PDT - Mar 10th, 10:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 6, 05:56 CST
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025
[Care] Unable to access Care via SAML login flow
Resolved - This incident has been resolved. This issue affected only a subset of customers using the SAML login flow.
Mar 5, 21:54 CST
Update - We are continuing to monitor for any further issues.
Mar 5, 21:46 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 5, 18:19 CST
Update - The resolution steps are in progress, and we have observed significant improvements in login for affected users.
Further, we will keep you updated as the steps are completed.
Mar 5, 17:16 CST
Update - We continue to work on the resolution, and we will update as soon we have an update.
Mar 5, 16:09 CST
Update - We continue to work toward the resolution and will keep you updated on the progress as we have more information.
Mar 5, 15:16 CST
Identified - We have identified an issue with the SAML login flow in Care. As a result, users using SAML flow will not be able to access the Care platform; however, it will not affect logged-in users.
We are actively working towards the resolution and will keep you updated.
Mar 5, 14:39 CST
Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

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