All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Meta Business Products APIs ? Operational
X API (Formerly Twitter API) ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Care] Infra maintenance for APAC region Jun 10, 2025 11:00-15:00 CDT

This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: For enhancing the performance for comments on LinkedIn Mentions, we will perform infra maintenance.

Impact: The activity will be executed during the maintenance window and should not take more than few minutes to complete. We do not anticipate any performance issues or disruptions to operations during this time.

Schedule: June 11th, 02:00 AM AEST - June 11th, 06:00 AM AEST

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Posted on Jun 06, 2025 - 14:00 CDT

[Care] Infra maintenance for EMEA region Jun 10, 2025 18:00-22:00 CDT

This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: For enhancing the performance for comments on LinkedIn Mentions, we will perform infra maintenance.

Impact: The activity will be executed during the maintenance window and should not take more than few minutes to complete. We do not anticipate any performance issues or disruptions to operations during this time.

Schedule: June 10th, 11:00 PM GMT - June 11th, 03:00 AM GMT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Posted on Jun 06, 2025 - 14:03 CDT
Jun 10, 2025

No incidents reported today.

Jun 9, 2025
[Care, Marketing - X Platform] Disruption in X API
Resolved - The issue has been resolved, which was caused by unexpected changes from X.
Jun 9, 22:20 CDT
Monitoring - We've implemented a workaround for the incident and can confirm that the affected services have been restored and are currently functioning as expected. We will continue to monitor the situation closely and share any further updates as needed.
Jun 3, 15:46 CDT
Update - We are continuing to collaborate with X to investigate this remaining issue with the Media Upload v2 endpoints and will keep you updated on further progress.

The status is also updated on X's incident page for ongoing issue with "POST /2/media/upload - 404 errors"
https://docs.x.com/incidents
Jun 2, 09:11 CDT
Update - We can confirm that X has resolved the issues outlined on their status page. However, we are still seeing errors on the Media Upload v2 endpoints. We are actively collaborating with X to investigate this remaining issue and will keep you updated as we receive further information.
May 30, 22:38 CDT
Identified - We identified the issue with the X API, and we are coordinating with them.
We will keep you updated on further updates.
May 30, 19:43 CDT
Monitoring - We are aware of ongoing issues with the X API resulting in various failures.

As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

We are monitoring the issues with the X API and will keep you posted on further updates.
May 30, 15:05 CDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
[Marketing-X] Unable to publish X posts
Resolved - This incident has been resolved.
May 30, 11:09 CDT
Monitoring - We have implemented a hotfix on our side to resolve the issue caused by the unplanned changes on X's end. We will keep this under monitoring.
May 29, 16:37 CDT
Update - We are working with X to resolve this issue, and we will keep you updated with the progress as more information is available.
May 29, 08:08 CDT
Identified - We are aware of an ongoing outage at X end related to the APIs. As a result, you may notice issues while publishing or responding to posts with media attachments on the X platform

We are tracking the progress on the X status page and will keep you updated.
X statuspage link: https://docs.x.com/status#
May 29, 05:25 CDT
May 29, 2025
May 28, 2025

No incidents reported.

May 27, 2025
[Care] Infra maintenance for Manage View for AMER region
Completed - The scheduled maintenance has been completed.
May 27, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 03:00 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for AMER region.

Impact: During this maintenance, users from AMER region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: May 27th, 03:00 AM CDT - May 27th, 04:00 AM CDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
May 21, 01:20 CDT
May 26, 2025
[Flow] Infra maintenance for Analytics
Completed - The scheduled maintenance has been completed.
May 26, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 19:30 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Flow.

Impact: During this maintenance, users may expect up to 1.5 hours of downtime for Flow Analytics.

Schedule: May 27th, 12:30 AM GMT - May 27th, 02:00 AM GMT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
May 20, 12:57 CDT
May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
[Care] Performance degradation for a subset of customers in AMER region
Resolved - This incident has been resolved.
May 15, 13:03 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 10:29 CDT
Investigating - We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
May 5, 09:20 CDT
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

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