Khoros Status

[Khoros Marketing] Publishing Failure for Posts with Media

Monitoring - We have deployed a fix to address the publishing failures affecting posts with media. Initial monitoring indicates that the errors have stopped following the deployment. We will continue to monitor the system closely to ensure full stability.
Oct 16, 2025 - 22:16 CDT

Update - Our Development team has implemented a fix for the identified publishing issue. We are now preparing a deployment that includes this fix to resolve the problem with posts containing media. Further updates will be shared once the deployment is completed and verified.
Oct 15, 2025 - 23:43 CDT

Identified - We have identified an issue with posts failing to be published with media. A fix has already been identified for this behavior.
Oct 15, 2025 - 05:53 CDT

Meta/Facebook Channel Authentication - Intermittent Connection Issues

Update - Our Development team is investigating the root cause and working towards the next steps.
Please notify us if you experience any further issues so we can look into them.
We appreciate your patience and understanding as we work to ensure a stable experience.
Oct 09, 2025 - 22:59 CDT

Update - After implementing additional logging, we haven't observed the issue in the last 4 days. We are currently monitoring backend logs for recurrence to validate and finalize the identified long-term solution.
Oct 07, 2025 - 22:34 CDT

Identified - The issue has been identified and a fix is being implemented.
Oct 06, 2025 - 17:58 CDT

Monitoring - We are continuing to monitor intermittent authentication issues impacting Meta (Facebook and Instagram) channel connections in Khoros Care.

We appreciate your patience as our engineering team works toward a comprehensive solution.

Thank you for your assistance and patience in this matter.
Oct 06, 2025 - 17:41 CDT

Update - We have been closely monitoring the authentication issues affecting Meta (Facebook and Instagram) channel connections in Khoros Care.
At this time, we have observed no further instances of the issue. We will continue monitoring this diligently on our end.

Please let us know if any further issues are observed on your end, as this will help our development team to address the issue with a robust permanent solution.

Thank you for your assistance and patience in this matter.
Oct 03, 2025 - 18:54 CDT

Update - Our Development team has implemented additional logging and monitoring for the Meta channel authentication issues. We are closely tracking error activity and continuing to work on a long-term solution to ensure stable and reliable performance.
Oct 02, 2025 - 23:38 CDT

Update - We are continuing to work towards a long term solution for the intermittent authentication issues impacting Meta (Facebook and Instagram) channel connections in Khoros Care. We appreciate your patience as we work towards a resolution.
Sep 29, 2025 - 22:46 CDT

Update - We are continuing to investigate the Meta (Facebook/Instagram) authentication disruptions in Khoros Care. Our teams are dligently working towards a permanent resolution.
Sep 29, 2025 - 00:21 CDT

Update - We are continuing to investigate the intermittent connection issues affecting Meta channel authentication in Khoros Care, which may require manual reconnection to restore functionality. Our team is working diligently to implement a comprehensive solution, and we appreciate your patience during this time.
Sep 26, 2025 - 19:06 CDT

Identified - We are currently investigating intermittent authentication issues affecting Meta (Facebook and Instagram) channel connections in Khoros Care. Impacted customers may experience periodic disconnections of their Meta social channels, requiring manual reconnection to restore message flow.

Our teams are mobilized to implement a comprehensive solution. While we work on a permanent fix, affected channels can be reconnected manually to restore functionality.

We understand the critical nature of social channel connectivity for your operations and apologize for any inconvenience
Sep 26, 2025 - 11:34 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Aurora SDK Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Care app in Apple Store Operational

Khoros Care app in Google Play Store Operational

Brand Messenger Android SDK Operational

Brand Messenger iOS SDK Operational

Brand Messenger React Native SDK Operational

Khoros Marketing Partial Outage

User Login Operational

Organic Publishing Partial Outage

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Capture app in Apple Store Operational

Khoros Capture app in Google Play Store Operational

Khoros Marketing app in Apple Store Operational

Khoros Marketing app in Google Play Store Operational

Spredfast npm packages in npmjs Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Flow npm packages in npmjs Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

Unresolved incident: [Khoros Marketing] Publishing Failure for Posts with Media.

Oct 15, 2025

[Khoros Care] CSAT/NPS failing to be sent

Resolved - The issue affecting CSAT/NPS dispatch in Khoros Care has been resolved, and all surveys are now sending normally.
Oct 15, 01:43 CDT

Monitoring - We have identified the cause of this issue, and implemented a fix. We are actively monitoring the situation to ensure that no further instances are observed.
Oct 14, 17:15 CDT

Investigating - We have been made aware of an issue affecting the dispatch of CSAT and NPS and are currently investigating the issue.
Oct 14, 05:50 CDT

Oct 14, 2025

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

Akamai WAF Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 CDT

Scheduled - The Akamai WAF will be undergoing maintenance at this time.
Oct 8, 20:21 CDT

Oct 8, 2025

No incidents reported.

Oct 7, 2025

Oct 6, 2025

403 Forbidden Errors on Content Editing & Posting

Resolved - This incident has been resolved.
Oct 6, 00:12 CDT

Monitoring - This incident has been resolved. Users should now be able to edit and post content without encountering 403 Forbidden errors.
Normal functionality has been restored, and no further issues are expected. Our team will continue to monitor the system to ensure stability.
Oct 3, 07:17 CDT

Investigating - We are currently investigating reports of users receiving 403 Forbidden errors when attempting to edit or post content. We are actively working to identify the root cause and restore normal functionality.

We will provide an update as soon as more information becomes available. Thank you for your patience in the meantime.
Oct 3, 06:18 CDT

Oct 5, 2025

Email OTP delivery impacting sign-in — Khoros Care & Marketing

Resolved - The issue impacting OTP (verification code) email delivery has been fully resolved. All services are operating normally. If you experience any further issues. Please contact our Support team, https://khoros-care.kayako.com/.
Oct 5, 20:06 CDT

Monitoring - The Development team has completed the necessary fixes for the earlier issue that prevented OTP (verification code) emails from being delivered during login. The affected notifier service has been restored, and normal email delivery has resumed.
Oct 5, 00:28 CDT

Investigating - We’re investigating an issue where email one-time passcodes (OTP) are not being delivered, which may prevent some users from signing in to Khoros Care and Khoros Marketing. Our team is working to restore delivery; updates will be posted here.
Oct 4, 14:06 CDT

Oct 4, 2025

Oct 3, 2025

Oct 2, 2025

Oct 1, 2025

Degraded Performance on Select Features

Resolved - This incident has been resolved.
Oct 1, 23:07 CDT

Monitoring - A fix has been implemented and we are monitoring it. Our initial tests show that the issue is resolved.
Sep 30, 11:13 CDT

Investigating - We are currently investigating an issue impacting a subset of customers. Affected users may experience difficulties when attempting certain actions within the platform, including adjusting role settings and uploading attachments to discussions.

Our engineering team is actively working to identify the root cause and restore full functionality. Further updates will be provided as they become available.
Sep 30, 10:11 CDT

Sep 30, 2025

[Community] 25.9 release for AMER region

Completed - The scheduled maintenance has been completed.
Sep 30, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:00 CDT

Scheduled - Khoros Communities will be updated to 25.9 in the AMER region. No downtime is expected.
Sep 29, 16:33 CDT

Community <> Care Integration – 403 Errors for Replies

Resolved - We are glad to let you know that the issues regarding the Community <> Care integration are now resolved. Thank you for your patience.
Sep 30, 03:37 CDT

Monitoring - We have implemented a fix for the issue affecting the Community <> Care integration.
No further instances of the error have been observed.
We will continue to actively monitor the situation.
Sep 29, 17:26 CDT

Investigating - We are currently experiencing an issue affecting the Community <> Care integration. Some users are encountering 403 errors when attempting to post Replies from Care to Community posts.

We are actively investigating the cause and working to restore full functionality.

Impact – Replies posted from Care to Community may fail with a 403 error. Other functionality between Community and Care remains unaffected.

We will provide an update as soon as more information becomes available.

Thank you for your patience while we work to resolve this issue.
Sep 29, 05:41 CDT

Sep 29, 2025

[Community] 25.9 release for EMEA region

Completed - The scheduled maintenance has been completed.
Sep 29, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 29, 16:32 CDT

Scheduled - Khoros Communities will be updated to 25.9 in the EMEA region. No downtime is expected.
Sep 29, 16:31 CDT

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

Issue with delayed messages and errors

Resolved - This incident has been resolved.
Sep 22, 01:05 CDT

Update - Performance has been consistent since the corrective action. We’ll keep tracking closely to ensure reliability for all users.
Sep 21, 22:50 CDT

Update - Service remains steady and reliable since the fix. We’ll continue to watch closely to ensure a smooth experience for all users
Sep 21, 04:09 CDT

Update - The trend continues to be positive as no major issues have been reported. We are still monitoring this.
Sep 19, 20:36 CDT

Update - We’re seeing a steady decrease in errors after the fix. Some errors may still appear temporarily due to cached DNS entries, but these will resolve on their own as the cache updates. Overall, the trend is improving and full recovery is in progress.
Sep 18, 22:17 CDT

Monitoring - A fix has been implemented and we are monitoring results.
Sep 17, 19:22 CDT

Investigating - We are currently investigating an Issue with delayed messages and errors (errors such as "Unable to send response to Brand Messenger").
Sep 17, 14:20 CDT

Sep 21, 2025

Content Metrics Displaying as Zero

Resolved - The incident has been resolved
Sep 21, 19:14 CDT

Update - We are actively monitoring the restored functionality following the recent fix. While most metrics are now displaying correctly, we will continue to track the situation and provide updates as necessary.
Sep 21, 04:15 CDT

Update - No issues have been reported. We are continuing to monitor this.
Sep 19, 21:36 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 10:17 CDT

Update - We are continuing to monitor the recovery of engagement metrics on the dashboards, as some data remains missing for impacted customers. Updates will be provided as the situation evolves.
Sep 18, 22:26 CDT

Update - The development team has implemented a fix for the issue affecting content metrics on the Results tab and dashboard. Engagement metrics have started to reappear in the dashboard. We are currently monitoring the fix to ensure continued stability.
Sep 17, 22:09 CDT

Identified - We’ve identified the cause of the issue affecting content metrics on the Results tab and dashboard. Our team is implementing a fix.
Sep 17, 06:41 CDT

Investigating - We are investigating an issue where content metrics are showing as zero on the Results tab and dashboard. Our team is working on a fix and updates will follow.
Sep 17, 02:05 CDT

Sep 20, 2025

No incidents reported.

Sep 19, 2025

Sep 18, 2025