Resolved -
This incident stands resolved.
Sep 1, 14:20 CDT
Monitoring -
Upon further analysis, It appeared to be a bug from Meta side, and we have submitted a ticket with Meta team for an investigation.
We have deployed a workaround to resolve this issue and recommend users re-authenticate their affected Instagram accounts to observe expected behaviour.
We will continue to monitor the situation and provide an update accordingly.
Aug 29, 09:09 CDT
Identified -
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Aug 29, 07:36 CDT
Update -
We continue to investigate the issue and will keep you updated on the progress accordingly.
Aug 29, 05:04 CDT
Update -
We want to update that the users can re-authenticate Instagram accounts; however, accounts get de-authenticated after some time.
We are actively investigating it and will update you as more info is available.
Aug 29, 04:00 CDT
Investigating -
We have observed failures when users try to re-authenticate Instagram accounts in Marketing; it affects a subset of users.
We are investigating the issue and will update you on the progress as we have more details.
Aug 29, 03:15 CDT