Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

X API (Formerly Twitter API) Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

[Care] Ingestion Delay in Khoros Care

Resolved - We confirm that the affected services have been restored. However, the issue was limited to a few backend services, so users/agents might not have observed any issues on the platform.
Apr 2, 23:44 CDT

Investigating - We are experiencing an issue with community post-ingestion in Khoros Care. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.
Apr 2, 22:29 CDT

Apr 1, 2025

[Care] Infra maintenance for Manage View for EMEA region

Completed - The scheduled maintenance has been completed.
Apr 1, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for EMEA region.

Impact: During this maintenance, users from EMEA region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Apr 1st, 07:00 PM PDT - Apr 1st, 08:00 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 28, 14:42 CDT

[Care] Issue with token and integration error notifications

Resolved - This incident has been resolved.
Apr 1, 12:04 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Mar 31, 10:37 CDT

Update - A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.
Mar 27, 14:51 CDT

Identified - A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.
Mar 27, 14:44 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 27, 08:50 CDT

Identified - Khoros has identified an issue in the Khoros Care application impacting notifications for token and integration errors. A fix is underway and will be deployed as a hotfix on Thursday, March 27th, Central Daylight Time, North America hours. This date is subject to change as a result of testing and quality assurance practices.

Once the fix is deployed, customers may receive notifications/alerts within the Khoros Care application regarding integrations correctly marked as being in an error state and visible as such in the Admin page.

Khoros recommends reviewing all integrations in a state of error and completing the re-authentication process for each degraded integration using the existing reconnect process.

The primary impact is believed to be limited to LinkedIn integrations, but other networks may be affected (excluding Whatsapp, SMS, and Brand Messenger). Once the re-connect process is complete, the integration should function normally for content ingestion and response.

Additional Impact: Some older public content will be backfilled depending on the affected network partner capabilities. Any private messages during the affected period will not be available for backfill ingestion.
Mar 24, 17:02 CDT

[Care] A subset of customers from APAC are unable to access Care

Resolved - This incident has been resolved.
Apr 1, 06:51 CDT

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Apr 1, 00:18 CDT

Identified - We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.
Mar 31, 23:29 CDT

Investigating - We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, agents are unable to access Care Platform.
We are actively investigating it, and we will update once we have more information.
Mar 31, 22:30 CDT

Mar 31, 2025

[Care-X] Issues with X integration

Resolved - This incident has been resolved.
Mar 31, 17:10 CDT

Update - We are continuing to monitor for any further issues.
Mar 31, 11:20 CDT

Monitoring - We are receiving reports of issues with the X integration, where agents are unable to respond to conversations due to the integration being in an error state caused by a disruption in X APIs. We recommend having your admin perform a reconnect, which should resolve the issue. If you need further assistance, please feel free to contact us at outage@khoros.com
Mar 29, 06:51 CDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Mar 26, 2025

No incidents reported.

Mar 25, 2025

[Flow] Infra maintenance for Analytics & Helix bots(Generative AI) for EMEA region

Completed - The scheduled maintenance has been completed.
Mar 25, 21:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:30 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Flow.

Impact: During this maintenance, users from EMEA region may expect up to 5 minutes of downtime for Flow Analytics & Helix bots(Generative AI).

Schedule: Mar 25th, 06:30 PM PDT - Mar 25th, 07:30 PM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 20, 15:32 CDT

[Care] Infra maintenance for Manage View for APAC region

Completed - The scheduled maintenance has been completed.
Mar 25, 11:52 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for APAC region.

Impact: During this maintenance, users from APAC region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Mar 25th, 09:00 AM PDT - Mar 25th, 10:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 19, 14:55 CDT

Mar 24, 2025

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

[Care] Manage View tab was not loading for customers in APAC Region

Resolved - This incident has been resolved.
Mar 12, 11:52 CDT

Monitoring - We were experiencing an issue with Care where the Manage View tab was not loading for users hosted in the APAC region.
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 10, 22:04 CDT

Mar 11, 2025

[Care, Marketing, Flow - X/Twitter API] Disruption in X API

Resolved - This issue has been resolved by X/Twitter team.
Mar 11, 04:43 CDT

Monitoring - We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

We are tracking the progress on the X status page and will keep you updated.
X statuspage link: https://docs.x.com/incidents
Mar 10, 12:15 CDT

Investigating - We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

We are tracking the progress on the X status page and will keep you updated.
X statuspage link: https://docs.x.com/incidents
Mar 10, 12:14 CDT

Mar 10, 2025

[Care] Infra maintenance for Manage View for APAC region

Completed - The scheduled maintenance has been completed.
Mar 10, 11:21 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:00 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for APAC region.

Impact: During this maintenance, users who have access to Manage View may expect up to 5 minutes of downtime for Manage View.

Schedule: Mar 10th, 09:00 AM PDT - Mar 10th, 10:00 AM PDT

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).
Mar 6, 05:56 CST

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

[Care] Unable to access Care via SAML login flow

Resolved - This incident has been resolved. This issue affected only a subset of customers using the SAML login flow.
Mar 5, 21:54 CST

Update - We are continuing to monitor for any further issues.
Mar 5, 21:46 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
Mar 5, 18:19 CST

Update - The resolution steps are in progress, and we have observed significant improvements in login for affected users.
Further, we will keep you updated as the steps are completed.
Mar 5, 17:16 CST

Update - We continue to work on the resolution, and we will update as soon we have an update.
Mar 5, 16:09 CST

Update - We continue to work toward the resolution and will keep you updated on the progress as we have more information.
Mar 5, 15:16 CST

Identified - We have identified an issue with the SAML login flow in Care. As a result, users using SAML flow will not be able to access the Care platform; however, it will not affect logged-in users.
We are actively working towards the resolution and will keep you updated.
Mar 5, 14:39 CST

Mar 4, 2025

No incidents reported.