Investigating - We are experiencing an issue with custom listening rules for Twitter in Care. As a result, it affects feeds for custom listening rules for APAC & US customers. It is an issue from Twitter side.
We are working with Twitter team to investigate the issue, and we will update you as we have an update from Twitter team.

Nov 28, 2023 - 10:20 CST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Degraded Performance
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Facebook API ? Operational
Twitter API ? Degraded Performance
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Vault ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

Unresolved incident: [Care-Twitter API] Issue with custom listening rules.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Resolved - This incident has been resolved.
Nov 22, 03:37 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 22, 03:09 CST
Investigating - We are experiencing performance degradation in Care. As a result, agents may have observed latency in content ingestion and responding to it; it affects only a subset of US-based customers.
We are actively working towards the resolution, and we will keep you updated on the progress as more info is available.

Nov 22, 02:59 CST
Nov 21, 2023
Resolved - This incident has been resolved.
Nov 21, 13:40 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 21, 13:16 CST
Investigating - We are experiencing performance degradation in Care. As a result, agents may observe delays in ingestion across social channels.
We are actively working on the Issue. We will update you as soon as we have more updates.

Nov 21, 11:59 CST
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
Resolved - This incident has been resolved.
Nov 16, 16:47 CST
Monitoring - We confirm that the affected services are back to normal, and responses are successful without error.
We will continue to monitor the situation and provide another update accordingly.

Nov 16, 03:40 CST
Investigating - We are experiencing an issue with Facebook private messages where users get "internal error" messages while responding to private messages. We see these errors are from Meta's end and await further details from Meta on the resolution.
Nov 15, 23:16 CST
Resolved - This incident has been resolved.
Nov 16, 16:47 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 15, 21:38 CST
Identified - Meta has identified a fix for the issue and is currently in the process of implementing it. We will provide an update as soon as we have more information.
Nov 15, 21:30 CST
Investigating - We are experiencing an issue with Facebook private messages where users are unable to respond to private messages due to an issue at Meta’s end; it affects only Facebook private messages.
Nov 15, 15:19 CST
Nov 15, 2023
Nov 14, 2023
Resolved - This incident has been resolved.
Nov 14, 14:51 CST
Update - We observe significant performance improvement; however, agents may notice a slight intermittent ingestion delay for a few conversations.
We will continue to monitor the situation and provide further updates accordingly.

Nov 9, 03:01 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Nov 8, 13:28 CST
Update - We continue to see performance improvement, and ingestion delay has subsided significantly. We will keep you updated as we have more information.
Nov 7, 13:04 CST
Update - We continue to work towards the resolution, and we will keep you updated on the progress.
Nov 3, 11:13 CDT
Identified - We are experiencing performance degradation in Care for US customers. As a result, agents may observe slight delays in ingestion across social channels except Brand Messenger and Bot content.
We are actively working to improve the performance & monitoring the situation. We will keep you updated as soon we have more information available.

Nov 2, 13:24 CDT
Nov 13, 2023

No incidents reported.

Nov 12, 2023

No incidents reported.

Nov 11, 2023

No incidents reported.

Nov 10, 2023

No incidents reported.

Nov 9, 2023
Nov 8, 2023
Nov 7, 2023
Nov 6, 2023

No incidents reported.

Nov 5, 2023

No incidents reported.

Nov 4, 2023

No incidents reported.

Nov 3, 2023
Nov 2, 2023
Resolved - This incident has been resolved.
Nov 2, 07:51 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you accordingly.
Oct 31, 16:29 CDT
Update - We continue to investigate the issue. As a workaround to the issue, we suggest uploading videos via the Content Center till a fix is implemented.
Oct 31, 15:33 CDT
Investigating - We are currently experiencing an issue with Publishing in Marketing where users are unable to upload videos from PC for any social channels while creating posts.
We are investigating the issue, and we will keep you updated on the progress as more information is available.

Oct 31, 06:11 CDT
Nov 1, 2023

No incidents reported.

Oct 31, 2023
Resolved - We confirm this incident has been resolved; please feel free to reach Khoros Support team if any assistance is required.
Oct 31, 13:41 CDT
Update - We continue to monitor the situation and observe that affected services are working normally, except we notice many posts appearing in Marketing with an 'unknown' author name, which were created during the incident period.
We are working to process it and we will update you further accordingly.

Oct 26, 14:23 CDT
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you accordingly.
Oct 24, 19:51 CDT
Update - We are following up with LinkedIn for progress and will update you when we have information from LinkedIn.
Oct 23, 09:11 CDT
Update - We have provided a workaround, which helps the users/agents re-authenticate/reconnect or add new LinkedIn accounts in Care & Marketing, and can publish outbound content in Marketing; however, this issue affects ingestion in Marketing & Care, including agents responses in Care.
We are further tracking the progress with LinkedIn contact and will update you as we have information from LinkedIn team.

Oct 20, 13:29 CDT
Update - Upon further analysis, we found that this issue affects the Care product as well, and it is an issue from LinkedIn.
We are collaborating with the LinkedIn team for an investigation and will update you as we hear back from the LinkedIn team.

Oct 20, 08:33 CDT
Update - We continue to investigate the issue and will keep you updated on the progress when more information is available.
Oct 20, 07:20 CDT
Investigating - We are experiencing failures when users are trying to re-authenticate/integrate LinkedIn accounts in Marketing.
We are investigating the issue and will keep you updated on the progress.

Oct 20, 06:43 CDT
Oct 30, 2023

No incidents reported.