Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Analytics Operational

Mail Operational

Third-party Integration Operational

Khoros Care Operational

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Khoros Marketing Operational

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Operational

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Intelligence Operational

Experiences Operational

Vault Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 31, 2023

[Marketing-Calendar] Issue with Daylight Saving Time(DST) appearance

Resolved - This incident stands resolved.
Mar 31, 10:02 CDT

Monitoring - We confirm that Ads are reflecting in List View as expected now, and DST also appears as expected while creating new posts or editing existing posts/viewing them.
We will continue to monitor the situation and update you accordingly.
Mar 29, 07:50 CDT

Update - We confirm that Daylight Saving Time(DST) appearance issue has been resolved in the Calendar view for existing posts, and agents can observe posts displayed with the correct timings except for creating new posts or editing existing posts.

Upon further analysis, we identified, Ads are not reflecting only in List View, and other Views display Ads fine.
Also, List View is displaying posts as expected, except Ads.

Our engineering team is working toward the resolution further, and we will keep you updated on the progress when we have more information available.
Mar 28, 11:24 CDT

Identified - We have identified the issue and working toward the resolution. We will provide an update as soon as we have more information.
Mar 20, 09:30 CDT

Update - We continue investigating the issue and will update you on the progress when more information is available.
Mar 20, 03:57 CDT

Investigating - We observe an issue with Daylight Saving Time(DST) appearance in the Calendar view in Marketing, where scheduled posts display an hour previous in Calendar compared to actual time; however, it does not impact actual publishing schedule, and publishing is occurring at the scheduled time (not the display time).
We are investigating the issue and will keep you updated on the progress.
Mar 17, 14:04 CDT

Mar 30, 2023

No incidents reported.

Mar 29, 2023

[Marketing-Notification API] Scheduled Maintenance on 29th March

Completed - The scheduled maintenance has been completed.
Mar 29, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:01 CDT

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: There will be a minor upgrade in Marketing for Notifications API, which is being done as part of service enhancement.

Impact: During the maintenance, Notifications API will not be available, affecting real-time updates pushed through this API, and the ability to query for notifications via this API.

Schedule: [March 29th, 10 PM CST - March 29th, 11 PM CST]

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Mar 28, 12:52 CDT

Mar 28, 2023

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

[Flow] NLP classification quality degraded.Single language model projects issues.

Resolved - NLP classification quality degraded. Some of the intents might hit unknown instead of proper intent
Mar 24, 18:28 CDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

[Care] Certificate error in Khoros Care

Resolved - This incident has been resolved.
Mar 9, 16:35 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Mar 9, 15:34 CST

Investigating - We are experiencing an issue with Khoros Care where a set of customers sees a certificate warning page in the Care platform. We are aware of this and are working on a fix. We will keep you updated on the progress.
Mar 9, 14:22 CST

Mar 8, 2023

No incidents reported.

Mar 7, 2023

No incidents reported.

Mar 6, 2023

No incidents reported.

Mar 5, 2023

[Care-Facebook API] Ingestion delay with FB private messages

Resolved - This incident has been resolved.
Mar 5, 05:46 CST

Monitoring - We confirm that the affected services have been restored by Meta and are working as expected. We will continue to monitor the situation and provide another update soon.
Mar 4, 20:32 CST

Update - We continue to track the progress with Meta team and will keep you updated when we have more information.
Mar 4, 09:24 CST

Investigating - We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages.
We are tracking the progress with the Meta team and will keep you updated when we have more information.
Mar 3, 23:57 CST

Mar 4, 2023

Mar 3, 2023

[Marketing] Unable to access Marketing

Resolved - This incident has been resolved.
Mar 3, 13:13 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Mar 3, 12:15 CST

Investigating - We are experiencing an issue with Marketing login where a set of customers are affected. As a result, agents may observe 502 errors while accessing Marketing platform.
We are actively investigating the issue and will update you on the progress.
Mar 3, 11:55 CST

[Care-Agent View] Discrepancies in Agent View UI

Resolved - We are considering this incident as resolved now; please feel free to contact Khoros Support team in case any assistance is required.
Mar 3, 08:54 CST

Monitoring - We confirm that performance has been recovered now, and the system should be working as expected. We will continue to monitor the situation and provide further updates accordingly.
Mar 2, 11:05 CST

Update - We continue to investigate the issue, and we will keep you updated on the progress.
Mar 2, 09:41 CST

Investigating - A subset of customers are experiencing cases appearing and disappearing in the agent view. We are aware of the issue and are actively investigating, and we will keep you updated on the progress.
Mar 2, 08:26 CST

Mar 2, 2023

[Care-Manage View & Agent View] Intermittent 504 gateway time-outs

Resolved - This incident has been resolved.
Mar 2, 07:37 CST

Investigating - We are observing intermittent issues on a subset of customers hosted in the US. As a result, agents are getting 504 Bad Gateway errors. We are actively investigating the issue, and we will keep you updated on the progress.
Mar 1, 17:50 CST

Mar 1, 2023

[Care & Flow - Facebook API] Issue in templatized response for FB DMs

Resolved - Meta team has resolved the issue; we also validated at Khoros end and observed expected behavior. We are considering this incident resolved now.
Mar 1, 10:38 CST

Investigating - We are experiencing performance degradation with Facebook template messages in Care & Flow due to an issue at Meta’s end. As a result, agents may notice failures with template messaging, such as cards, carousels, buttons, etc, via bot responses for FB private conversations(DMs) in Care & Flow.
We are tracking the progress with Meta team and will keep you updated when we have more information.
Meta Status page Link: https://metastatus.com/messenger
Feb 27, 09:30 CST