Khoros Community Maintenance for AMER region
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 2026 - 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 17, 2026 02:00-07:00 CST
[Khoros Care & Marketing] LinkedIn integration outage
Monitoring - The fix has been deployed, and we believe the issue is resolved.
Jan 16, 2026 - 14:16 CST
Update - We are continuing to work on a fix for this issue.
Jan 16, 2026 - 11:38 CST
Update - We have identified the root cause being a deprecated service from LinkedIn requiring a change in our codebase. Our team is still looking into this matter.
Jan 16, 2026 - 10:40 CST
Identified - We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested.

Our Engineering team is working to resolve this issue urgently.
Jan 16, 2026 - 09:06 CST

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Under Maintenance
US Hosted Communities Under Maintenance
EU Hosted Communities Operational
Analytics Operational
Mail Operational
Third-party Integration Operational
Aurora SDK Operational
Khoros Care Operational
APAC Hosted Care Operational
EU Hosted Care Operational
US Hosted Care Operational
Agent View Operational
Analytics Operational
Manage View Operational
Secure Verification Operational
Modern Chat Operational
Brand Messenger Operational
Automation Framework Operational
Secure Forms Operational
Voice Operational
Meta Business Products APIs Operational
Third-party APIs Operational
CRM Integration Operational
Khoros Community Integration Operational
Khoros Care app in Apple Store Operational
Khoros Care app in Google Play Store Operational
Brand Messenger Android SDK Operational
Brand Messenger iOS SDK Operational
Brand Messenger React Native SDK Operational
Khoros Marketing Operational
User Login Operational
Organic Publishing Operational
Calendar Operational
Approvals Operational
Account Administration Operational
Analytics Operational
Content Center Operational
Marketing Mobile Apps Operational
Paid Publishing Operational
Social Inbox Operational
Agent Inbox Operational
Financial Export Service Operational
Khoros Capture app in Apple Store Operational
Khoros Capture app in Google Play Store Operational
Khoros Marketing app in Apple Store Operational
Khoros Marketing app in Google Play Store Operational
Spredfast npm packages in npmjs Operational
Khoros Flow Operational
Core System Operational
Broadcast Operational
Code Actions Operational
Flow Designer(UI) Operational
Analytics Operational
Chatapp Operational
Khoros Care Integration Operational
Voice Integration Operational
REST API Integration Operational
Socket SDK Integration Operational
WebWidget Integration Operational
Front Integration Operational
Genesys Integration Operational
Zapier Integration Operational
Webhook Actions Integration Operational
360Dialog Integration Operational
Flow npm packages in npmjs Operational
Khoros Corporate Operational
Atlas (Khoros Community) Operational
Khoros Case Management & Portal Operational
Khoros.com Website Operational
Khoros Developer Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Routine Care Maintenance - EMEA Jan 20, 2026 05:00-06:00 CST

We are performing a planned maintenance activity in EMEA. A brief downtime for Care services is expected during this period. All other services will remain operational.
Posted on Jan 14, 2026 - 05:37 CST
Jan 17, 2026

Unresolved incident: Khoros Community Maintenance for AMER region.

Jan 16, 2026
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 14, 01:37 CST
AMER Community Analytics Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:01 CST
Scheduled - We will be undergoing scheduled maintenance in the AMER region. Community analytics are expected to be unavailable for approximately 15 minutes.
Jan 15, 12:56 CST
Jan 15, 2026
Planned maintenance activity in the EMEA region
Completed - The scheduled maintenance has been completed.
Jan 15, 23:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 CST
Scheduled - There is a planned maintenance activity in the EMEA region for 30 minutes. Service may experience downtime during this window.
Jan 15, 07:49 CST
[Communities] Planned maintenance activity in the APAC region
Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 CST
Scheduled - We will be undergoing maintenance at this time, which will affect the availability of SFTP services.
Jan 15, 07:56 CST
403 errors when loading assets
Resolved - The issue causing 403 errors when loading assets has now been fixed, and no reoccurrences have been reported. Please reach out to Customer Support if you require additional assistance.
Jan 15, 06:38 CST
Monitoring - The issue causing 403 errors when loading assets has now been fixed. We are actively monitoring to ensure that that no further issues occur.
Jan 14, 19:47 CST
Identified - The issue has been identified and the fix is being applied.
Jan 14, 13:30 CST
Investigating - We are currently investigating an increased rate of 403 errors reported by several customers (global)
Jan 14, 11:40 CST
Routine Care Maintenance - AMER
Completed - The scheduled maintenance has been completed.
Jan 15, 06:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 05:30 CST
Scheduled - We are performing a planned maintenance activity in AMER. No downtime
is expected, and all services will remain operational.
Jan 15, 05:05 CST
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 14, 01:36 CST
Routine Care Maintenance - AMER
Completed - The scheduled maintenance has been completed.
Jan 15, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:00 CST
Scheduled - We are performing a planned maintenance activity in AMER. A brief downtime for Care services is expected during this period. All other services will remain operational.
Jan 15, 02:51 CST
Jan 14, 2026
APAC Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 CST
Scheduled - We will be undergoing scheduled maintenance at this time in the APAC region.
Jan 14, 13:28 CST
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 14, 01:35 CST
Jan 13, 2026
Khoros APAC Community Maintenance Window
Completed - The scheduled maintenance has been completed.
Jan 13, 14:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:45 CST
Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 13, 10:37 CST
Khoros Care APAC Maintenance Window
Completed - The scheduled maintenance has been completed.
Jan 13, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:45 CST
Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 13, 10:39 CST
Jan 12, 2026
Khoros Care Maintenance for APAC region
Completed - The scheduled maintenance has been completed.
Jan 12, 14:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 10:01 CST
Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 12, 04:33 CST
Khoros Community Maintenance for APAC region
Completed - The scheduled maintenance has been completed.
Jan 12, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 10:00 CST
Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 12, 04:31 CST
AMER Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 9, 10:34 CST
Jan 11, 2026
AMER Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 9, 10:34 CST
Analytics Data Unavailable for Posts and Marketing Dashboards
Resolved - This incident has been fully resolved, and no further issues have been observed during ongoing monitoring.
Jan 11, 01:18 CST
Update - We are continuing to closely monitor the system to ensure stability and completion of the data backfill. Further updates will be shared if needed.
Jan 10, 04:07 CST
Monitoring - The issue has been fixed now, we are closely monitoring now.
Jan 9, 01:28 CST
Identified - We have implemented a fix and have started the backfill process for the affected analytics data. We will continue to monitor progress and share further updates as we move toward full resolution.
Jan 8, 21:05 CST
Investigating - We are currently experiencing an issue where analytics data is unavailable for Posts and Marketing dashboards over the past few days. Our team is investigating the cause and working toward a resolution. We will share updates as more details become available.
Jan 8, 06:42 CST
Jan 10, 2026
AMER Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 9, 10:33 CST
Jan 9, 2026
APAC maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 11:00 CST
Scheduled - We are performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 9, 10:31 CST
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 6, 17:58 CST
Jan 8, 2026
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 8, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 6, 17:57 CST
Jan 7, 2026
Some Khoros Community Aurora instances are down with "An error occurred while processing your request."
Resolved - The issue impacting some Khoros Community Aurora instances, where users encountered the message “An error occurred while processing your request", has been successfully resolved.
Jan 7, 19:08 CST
Monitoring - The fix has been implemented, and the issue is currently resolved.
Jan 7, 10:36 CST
Investigating - We are currently investigating the issues with some of the instances being down with "An error occurred while processing your request."
Jan 7, 10:09 CST
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 7, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Jan 6, 17:58 CST
Jan 6, 2026
Community Style Issues
Resolved - The issue causing style inconsistencies and incorrect CSS rendering in Khoros Communities has been fully resolved. Our teams have confirmed system stability, and all services are operating normally at this time.

If you continue to experience any issues, please contact Support.
Jan 6, 19:34 CST
Monitoring - Our infrastructure team has applied a fix and we are monitoring the results.
Jan 6, 17:06 CST
Identified - The issue has been identified, and we are in the process of rolling out the fix.
Jan 6, 10:22 CST
Investigating - We are investigating reports of style issues within Khoros Communities, including incorrect CSS rendering. Further updates will be shared as they become available.
Jan 6, 09:01 CST
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026
Khoros Care Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 3, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 02:00 CST
Scheduled - We will be performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 31, 07:38 CST
Jan 2, 2026
Khoros Care Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 2, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 02:00 CST
Scheduled - We will be performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 31, 07:38 CST
Jan 1, 2026
Khoros Marketing Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Jan 1, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 1, 04:00 CST
Scheduled - We will be performing a routine maintenance activity in AMER region. No downtime is expected, and all services will remain operational.
Jan 1, 02:58 CST
Dec 31, 2025
Khoros Care Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 31, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 02:00 CST
Scheduled - We will be performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 29, 04:53 CST
Dec 30, 2025
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 30, 06:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 04:30 CST
Scheduled - We will be performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 30, 03:58 CST
Khoros Care Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 30, 06:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 02:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Dec 29, 04:52 CST
Scheduled - We will be performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 29, 04:51 CST
Khoros Marketing Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 30, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 02:01 CST
Scheduled - We will be performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 30, 01:17 CST
Dec 29, 2025
Khoros Care Maintenance for APAC region
Completed - The scheduled maintenance has been completed.
Dec 29, 12:20 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 12:00 CST
Scheduled - We will be performing a routine maintenance activity in APAC, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 29, 11:44 CST
Khoros Care Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 29, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 04:47 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 29, 04:46 CST
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 29, 04:20 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 04:00 CST
Scheduled - We will be performing a routine maintenance activity in AMER region, No downtime is expected, and all services will remain operational.
Dec 29, 03:20 CST
Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 25, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 25, 17:00 CST
Scheduled - We are performing a routine maintenance activity in EMEA region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 25, 15:34 CST
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 25, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 25, 12:07 CST
Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 25, 12:06 CST
Khoros Community Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 25, 04:40 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 25, 02:40 CST
Update - We will be undergoing scheduled maintenance during this time.
Dec 25, 02:36 CST
Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 25, 02:36 CST
Dec 24, 2025
Khoros Care AMER maintenance
Completed - The scheduled maintenance has been completed.
Dec 24, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 02:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 23, 14:59 CST
Dec 23, 2025
Khoros Care Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 23, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 08:00 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 22, 18:03 CST
Khoros Marketing Maintenance for AMER region
Completed - The scheduled maintenance has been completed.
Dec 23, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 03:00 CST
Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 23, 01:32 CST
Dec 22, 2025
Routine Maintenance for Khoros Care in AMER Region
Completed - The scheduled maintenance has been completed.
Dec 22, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 03:20 CST
Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 22, 03:19 CST
Dec 21, 2025

No incidents reported.

Dec 20, 2025
Routine Maintenance for Khoros Marketing in EMEA Region
Completed - The scheduled maintenance has been completed.
Dec 20, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 18:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Dec 20, 17:01 CST
Scheduled - We are performing a routine maintenance activity in EMEA region,
conducted within the region’s defined maintenance window. No downtime
is expected, and all services will remain operational.
Dec 21, 18:00 CST
Dec 19, 2025
[Khoros Marketing] Scheduled Maintenance - AMER
Completed - The scheduled maintenance has been completed.
Dec 19, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 05:00 CST
Scheduled - We are performing a routine maintenance activity in AMER region, conducted within the region’s defined maintenance window. No downtime is expected, and all services will remain operational.
Dec 19, 04:37 CST
Dec 18, 2025
Khoros Care maintenance
Completed - The scheduled maintenance has been completed.
Dec 18, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 13:00 CST
Scheduled - We will be performing a routine maintenance activity in the APAC region. No downtime
is expected, and all services will remain operational.
Dec 18, 12:51 CST
Scheduled Maintenance for Khoros Care (AMER) - 18/12/2025
Completed - The scheduled maintenance has been completed.
Dec 18, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 04:15 CST
Scheduled - We are performing a routine maintenance activity in AMER region,
conducted within the region’s defined maintenance window. No downtime
is expected, and all services will remain operational.
Dec 18, 04:01 CST
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