Khoros Status

Investigating - We are currently experiencing intermittent 502 Bad Gateway errors. This may cause temporary issues accessing our service. We are actively investigating the cause and working to resolve the issue as quickly as possible.

We apologize for any inconvenience this may cause.
Sep 02, 2025 - 16:35 CDT

Community pages return error 503 "Service Unavailable"

Update - We have continued monitoring the system and confirm that no issues have been reported in the past 24 hours. To ensure continued stability, we will extend monitoring for another 24 hours.
Sep 01, 2025 - 22:49 CDT

Update - We are continuing to monitor the underlying infrastructure for another 24 hours to ensure ongoing stability. Additional updates will be shared once the extended monitoring period is complete.
Aug 31, 2025 - 22:24 CDT

Update - A fix has been implemented, and the affected sites are now fully operational.
We will continue to closely monitor community metrics over the next 24 hours to ensure stability.
A final update will be shared once the monitoring period is complete.
Aug 29, 2025 - 09:10 CDT

Update - We have received new reports of sites returning a 503 error. We are working on restoring access while we push for a long-term solution.
Aug 29, 2025 - 03:58 CDT

Monitoring - A fix has been implemented, and the affected sites are now fully operational.
We will continue to closely monitor community metrics over the next 24 hours to ensure stability.
A final update will be shared once the monitoring period is complete.
Aug 28, 2025 - 22:57 CDT

Investigating - We are currently investigating the issue of some community pages returning error 503 "Service Unavailable
Aug 28, 2025 - 20:41 CDT

Monitoring - The issue is currently resolved. We are monitoring the situation.
Aug 28, 2025 - 18:41 CDT

Investigating - We are currently investigating the issue of some community pages returning error 503 "Service Unavailable".
Aug 28, 2025 - 17:15 CDT

Community replies not ingesting into Care

Investigating - We are currently investigating an issue where replies are not ingesting into Care since Sep 1
Sep 02, 2025 - 14:18 CDT

Issue with Marketing Data Exports

Update - Our Infrastructure team is continuing to implement corrective measures. We are monitoring the situation closely as recovery progresses, and we appreciate your patience during this time. We’ll provide updates as restoration progresses.
Sep 02, 2025 - 05:08 CDT

Identified - We identified an issue that affected Analytics Data Exports. Our Infrastructure team has taken corrective steps and is actively restoring the system.

At this time, recovery is in progress and services are gradually returning to normal. We are continuing to monitor closely until full stability is confirmed.

Thank you for your patience. We’ll provide further updates as restoration progresses.
Sep 01, 2025 - 23:14 CDT

Missing Community Analytics data since August 29

Monitoring - We have begun to process the data for the period. The process will continue over the next few hours.

We will provide further updates as they become available.
Sep 02, 2025 - 02:02 CDT

Identified - We have identified an issue where Community Analytics data has not been populating since August 29. Our Infrastructure team is actively working to restore the missing Community Analytics data for this period. We will continue to share updates as progress is made toward full recovery.
Sep 02, 2025 - 00:27 CDT

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Partial Outage

US Hosted Communities Degraded Performance

EU Hosted Communities Operational

Analytics Partial Outage

Mail Operational

Third-party Integration Operational

Khoros Care Degraded Performance

APAC Hosted Care Operational

EU Hosted Care Operational

US Hosted Care Operational

Agent View Operational

Analytics Operational

Manage View Operational

Secure Verification Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Secure Forms Operational

Voice Operational

Meta Business Products APIs Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Degraded Performance

Khoros Marketing Partial Outage

User Login Operational

Organic Publishing Operational

Calendar Operational

Approvals Operational

Account Administration Operational

Analytics Partial Outage

Content Center Operational

Marketing Mobile Apps Operational

Paid Publishing Operational

Social Inbox Operational

Agent Inbox Operational

Financial Export Service Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

360Dialog Integration Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 2, 2025

Unresolved incidents: Intermittent 502 Bad Gateway errors, Community replies not ingesting into Care, Missing Community Analytics data since August 29, Issue with Marketing Data Exports, Community pages return error 503 "Service Unavailable".

Sep 1, 2025

Aug 31, 2025

Aug 30, 2025

No incidents reported.

Aug 29, 2025

Aug 28, 2025

Community Analytics Data Outage

Resolved - This incident has now been resolved. If you need help with any more issues, please contact Support at supportportal.khoros.com
Aug 28, 22:49 CDT

Monitoring - We’ve successfully restored the missing Analytics data, and results for August 25th are now visible. Our team will continue monitoring closely over the next 24 hours to ensure everything remains stable, and we’ll share another update at the end of the monitoring period.
Aug 27, 23:37 CDT

Update - We expect the job processing data for the 25th to be completed within two hours. We expect the jobs for the 26th and 27th to be completed by EOD tomorrow.
Aug 27, 18:02 CDT

Investigating - We have identified the issue and data regeneration is already in progress. We expect jobs to take several hours to complete. We will provide our next update within 6 hours or earlier if new information becomes available.
Aug 27, 11:05 CDT

Aug 27, 2025

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

Meta Platform Integration Issues

Resolved - This incident has now been resolved. If you need help with any more issues, then you can contact Support at https://khoros-care.kayako.com/ and they will be happy to assist.
Aug 19, 22:07 CDT

Update - We continue to monitor the situation, with no new reports observed in the last 6 hours.

Next update will be provided within 24 hours or sooner if significant changes occur.
Aug 18, 11:53 CDT

Monitoring - Meta has informed us that the issue on their side has been resolved. We are actively monitoring our systems to confirm stability and ensure normal functionality for our users.

Next update will be provided within 6 hours or sooner if significant changes occur.
Aug 18, 06:01 CDT

Update - We continue to coordinate with the Meta Support team and are awaiting their inputs to progress with the investigation.
Our next update will be after 6 hours.
Aug 17, 23:14 CDT

Update - We continue to work with Meta Support and are awaiting their update to proceed with the investigation
Aug 17, 03:44 CDT

Update - We have engaged the Meta Support team and are currently waiting for an update from their side in order to progress with the investigation.
Aug 15, 11:48 CDT

Update - We are continuing to actively investigate the Meta integration issues.
Aug 15, 10:58 CDT

Investigating - We are currently investigating an issue affecting data ingestion from Meta Social Integrations, which may impact a small number of customers. Our team is actively working to identify the root cause. We will provide further updates as they become available.
Aug 15, 09:41 CDT

[Marketing] "Facebook login is currently unavailable for this app"/Feature unavailable error when authenticating/reauthenticating Meta accounts

Resolved - The incident has been confirmed to be resolved. All systems are operational.
Aug 19, 18:16 CDT

Monitoring - The issue causing Facebook login and authentication errors has been resolved, and normal functionality has been restored.

We will continue to monitor the situation for the next 24 hours to ensure ongoing stability.
Aug 19, 04:16 CDT

Update - Following the preliminary investigation, we have reached out to Meta for further insights into the error and are now waiting for Meta's response
Aug 18, 09:48 CDT

Investigating - We are currently investigating an issue where Meta authentication/re-authentication actions prompt with "Facebook login is currently unavailable for this app"/Feature unavailable error
Aug 18, 08:36 CDT

Aug 18, 2025

Aug 17, 2025

Aug 16, 2025

No incidents reported.

Aug 15, 2025

Aug 14, 2025

Fluctuating connections for integrations to META platforms

Resolved - This incident has been resolved.
Aug 14, 22:58 CDT

Monitoring - The issue appears resolved after Meta’s fix, and we’re now monitoring closely.
Aug 14, 19:20 CDT

Identified - The investigation with Meta has revealed that the issue stems from Meta API issues, also reported in the Meta status page, namely related to the Meta Graph API: https://metastatus.com/graph-api.

We will monitor the situation once Meta resolves the issue.
Aug 14, 12:10 CDT

Update - We are investigating and working with Meta in order to resolve the issue.
Aug 14, 11:08 CDT

Update - We are continuing to investigate this issue.
Aug 14, 09:50 CDT

Investigating - We are currently experiencing elevated errors with integrations to META platforms, which may cause your connections to appear disconnected.
As a temporary workaround, try reconnecting your Facebook and Instagram profiles — this may restore functionality.

We appreciate your patience while we work to resolve the issue.
Aug 14, 09:29 CDT

Aug 13, 2025

Community Analytics Data not displayed for August for AMER region

Resolved - The issue has been fixed and the Community Analytics is now being displayed as expected for the month of August.
Aug 13, 00:18 CDT

Identified - We have identified the root cause and are implementing a fix. Data regeneration is already in progress, and initial results look promising. We will continue to monitor the process closely and provide further updates as we achieve key milestones or complete the restoration.
Aug 5, 22:35 CDT

Investigating - We're currently investigating an issue where Community Analytics displays no data for August in the AMER region.

We'll share updates as soon as we identify the cause or have a resolution.
Aug 5, 02:45 CDT

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

Deactivation of Twitter/X API in Khoros Care and SMM.

Resolved - This incident has been resolved.
Aug 5, 22:12 CDT

Monitoring - The Twitter/X API in Khoros Care and SMM has been deactivated. This is not an outage. Please reference socialchannels@khoros.com for further questions.
Jul 30, 22:58 CDT

Aug 4, 2025

No incidents reported.

Aug 3, 2025

[Khoros Community] Mail notification delivery issues

Resolved - We have received positive responses and no issues related to mail notification delivery have been reported. The Incident is now resolved.
Aug 3, 03:55 CDT

Monitoring - A fix has been implemented for the DKIM failures and we are monitoring the results.

In case you face further issues with mail deliverability, please reach out to Khoros support via the dedicated portals:
https://khoros-classic.kayako.com/
https://khoros-aurora.kayako.com/
Jul 31, 05:19 CDT

Update - We are still working to address the root cause of the issue, but the following things have been clarified:
1. Emails are working, but they are delayed for any Gmail addresses.
2. The delays are limited only to customers using a custom DKIM setup; customers using our standard Sendgrid solution are not affected.
Affected customers may request switching to our standard Sendgrid solution as a workaround.
Jul 25, 15:11 CDT

Identified - We have identified a widespread issue affecting email notification delivery across multiple customer communities. Users are not receiving expected email notifications from our platform, though in-app notifications continue to function normally.

The root cause has been identified and we are working to re-establish the normal flow.
Jul 25, 07:04 CDT