Khoros Status

All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational

Analytics Operational

Mail Operational

US Hosted Communities Operational

EU Hosted Communities Operational

Third-party Integration Operational

Khoros Care Operational

US Hosted Care Operational

EU Hosted Care Operational

Analytics Operational

Facebook API Operational

Twitter API Operational

Third-party APIs Operational

CRM Integration Operational

Khoros Community Integration Operational

Secure Verification Operational

APAC Hosted Care Operational

Modern Chat Operational

Brand Messenger Operational

Automation Framework Operational

Manage View Operational

Khoros Marketing Operational

Financial Export Service Operational

Intelligence Operational

Experiences Operational

Vault Operational

Marketing Mobile Apps Operational

Account Administration Operational

Analytics Operational

Approvals Operational

Organic Publishing Operational

Social Inbox Operational

Paid Publishing Operational

Agent Inbox Operational

Calendar Operational

Khoros Corporate Operational

Atlas (Khoros Community) Operational

Khoros Case Management & Portal Operational

Khoros.com Website Operational

Khoros Developer Documentation Operational

Khoros Flow Operational

Core System Operational

Broadcast Operational

Code Actions Operational

Flow Designer(UI) Operational

Analytics Operational

Chatapp Operational

Khoros Care Integration Operational

Voice Integration Operational

REST API Integration Operational

Socket SDK Integration Operational

WebWidget Integration Operational

Front Integration Operational

Genesys Integration Operational

Zapier Integration Operational

Webhook Actions Integration Operational

Khoros CXI Operational

EU Hosted CXI Operational

US Hosted CXI Operational

User Sign-In Operational

Discovery Operational

Interactions (QA) Operational

Detection & Reports Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 8, 2022

No incidents reported today.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

[Marketing] LinkedIn connectivity issues.

Resolved - This incident has been resolved.
Nov 30, 16:07 CST

Monitoring - We confirm that the affected services are restored and working as expected. We will continue to monitor the situation and provide another update soon.
Nov 30, 15:01 CST

Investigating - We are experiencing an issue with the connection between Khoros and Linkedin. As a result, outgoing posts are failing to publish, and inbound content is failing to ingest.
We are actively investigating the issue, and we will keep you updated on the progress.
Nov 30, 13:33 CST

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

[Flow] Performance degradation in Flow

Resolved - This incident has been resolved!
Nov 24, 18:28 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 24, 17:06 CST

Investigating - We are experiencing a performance degradation with Flow. It affects overall performance within Flow, including bot & other functions.
We are actively working toward the resolution; recovery is already in progress, and we will keep you updated on the progress.
Nov 24, 16:40 CST

[Flow] Performance degradation in Flow

Resolved - We confirm this incident has been resolved now. We suggest you to manually check the bot holding queue and perform handover/resolve for the conversations during the incident period between 10:41 AM CDT to 12:25 PM CDT on 24th Nov.
Nov 24, 13:26 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 24, 12:30 CST

Identified - We are experiencing a performance degradation with Flow. It affects overall performance within Flow, including bot & other functions.
We are actively working toward the resolution; recovery is already in progress, and we will keep you updated on the progress.
Nov 24, 12:11 CST

[Flow] Performance degradation in Flow

Resolved - We confirm that the affected services have been restored and are working as expected. This incident has been resolved now.
Nov 24, 07:31 CST

Identified - We have taken the necessary steps toward resolution and have started observing the recovery.
We continue to monitor the situation and will provide another update soon.
Nov 24, 07:03 CST

Update - Upon further analysis, we found latency across Flow platform, which affects bot performance and other activities.
We are actively working toward the resolution and will keep you updated on the progress.
Nov 24, 06:50 CST

Investigating - We are experiencing a performance issue with Flow Designer(UI). As a result, agents observe latency while accessing Flow dashboards or failing to load.
We are actively investigating the issue and will keep you updated on the progress.
Nov 24, 06:17 CST

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

[Marketing-Vault] Unable to access Twitter accounts using Vault

Resolved - We confirm this incident has been resolved; please feel free to reach Khoros Support team if any assistance is required.
Nov 21, 06:08 CST

Update - We have released the new chrome extension (version 0.0.56) for Khoros Vault.
We recommend you to update Khoros Vault extension in chrome browser, clear browser cookies and cache, and proceed. This will allow you to access and authenticate Twitter accounts that don't have multi-factor authentication (MFA) enabled.
At this time, we do not have an ETA for MFA enabled Twitter accounts.
Nov 16, 07:01 CST

Identified - We have identified the issue, and our engineering team is exploring the possible resolution. The resolution path would go via testing process, and you may expect the solution in coming week.
We will provide further updates as soon as we have more information available.
Nov 11, 10:18 CST

Investigating - We are experiencing an issue in Vault within Marketing platform where agents are unable to access Twitter accounts, including authenticating new Twitter accounts using Vault feature.
We are actively investigating the issue and will keep you updated on the progress.
Nov 11, 08:56 CST

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

[Flow & Care] Performance degradation in Brand Messenger

Resolved - This incident has been resolved.
Nov 17, 17:08 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 17, 16:15 CST

Investigating - We are experiencing performance degradation with Brand Messenger bot responses and loading widgets. It affects only Brand Messenger bots inside Flow & Care.

We are collaborating with our service provider for the investigation and will keep you updated on the progress as more information is available.
Nov 17, 13:51 CST

Nov 16, 2022

[Care-Analytics] Performance degradation for US customers

Resolved - This incident has been resolved.
Nov 16, 16:05 CST

Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Nov 16, 15:18 CST

Investigating - We are experiencing an intermittent issue with loading Analytics Dashboards in Care. As a result, agents could encounter slow response time or latency in Analytics. It affects only US customers.
We are actively investigating the issue and will keep you updated on the progress.
Nov 16, 13:50 CST

Nov 15, 2022

No incidents reported.

Nov 14, 2022

[Care - EU Hosted Care] Scheduled Infra Upgrade

Completed - The scheduled maintenance has been completed.
Nov 14, 01:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:30 CST

Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:
Maintenance Description: Infra upgrade for EU Hosted Care
Impact: This maintenance will take place during a 6 hour window, which includes 2 hour extension in standard window. We anticipate no disruptions during this activity.
Schedule: November 13th, 05:30 PM PST - November 13th, 11:30 PM PST
If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).
Nov 11, 15:32 CST

Nov 13, 2022

Nov 12, 2022

No incidents reported.

Nov 11, 2022

Nov 10, 2022

No incidents reported.

Nov 9, 2022

[Care-Ingestion] Ingestion delay in Care for EU region

Resolved - This incident has been resolved.
Nov 9, 19:26 CST

Update - This incident has been resolved.
Nov 9, 19:26 CST

Investigating - We are experiencing ingestion issues for Twitter, Youtube, Facebook, and Instagram. As a result, you may expect delays in social media content ingestion.
We are actively investigating the issue, and we will keep you updated on the progress.
Nov 9, 18:07 CST

Nov 8, 2022

No incidents reported.