All Systems Operational

About This Site

Khoros monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown here, please Contact Support. Subscribing to updates is the best way to stay informed about any issues affecting Khoros platform availability.

Khoros Communities Operational
US Hosted Communities ? Operational
EU Hosted Communities ? Operational
Analytics ? Operational
Mail ? Operational
Third-party Integration ? Operational
Khoros Care Operational
APAC Hosted Care ? Operational
EU Hosted Care ? Operational
US Hosted Care ? Operational
Agent View ? Operational
Analytics ? Operational
Manage View ? Operational
Secure Verification ? Operational
Modern Chat ? Operational
Brand Messenger ? Operational
Automation Framework ? Operational
Secure Forms ? Operational
Voice ? Operational
Facebook API ? Operational
Twitter API ? Operational
Third-party APIs ? Operational
CRM Integration ? Operational
Khoros Community Integration ? Operational
Khoros Marketing Operational
User Login ? Operational
Organic Publishing ? Operational
Calendar ? Operational
Approvals ? Operational
Account Administration ? Operational
Analytics ? Operational
Content Center ? Operational
Marketing Mobile Apps ? Operational
Paid Publishing ? Operational
Intelligence ? Operational
Experiences ? Operational
Vault ? Operational
Social Inbox ? Operational
Agent Inbox ? Operational
Financial Export Service ? Operational
Khoros Flow Operational
Core System ? Operational
Broadcast ? Operational
Code Actions ? Operational
Flow Designer(UI) ? Operational
Analytics ? Operational
Chatapp ? Operational
Khoros Care Integration ? Operational
Voice Integration ? Operational
REST API Integration ? Operational
Socket SDK Integration ? Operational
WebWidget Integration ? Operational
Front Integration ? Operational
Genesys Integration ? Operational
Zapier Integration ? Operational
Webhook Actions Integration ? Operational
360Dialog Integration ? Operational
Khoros CXI Operational
EU Hosted CXI ? Operational
US Hosted CXI ? Operational
User Sign-In ? Operational
Discovery ? Operational
Interactions (QA) ? Operational
Detection & Reports ? Operational
Khoros Corporate Operational
Atlas (Khoros Community) ? Operational
Khoros Case Management & Portal ? Operational
Khoros.com Website ? Operational
Khoros Developer Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2023
Resolved - This incident stands resolved.
Mar 31, 10:02 CDT
Monitoring - We confirm that Ads are reflecting in List View as expected now, and DST also appears as expected while creating new posts or editing existing posts/viewing them.
We will continue to monitor the situation and update you accordingly.

Mar 29, 07:50 CDT
Update - We confirm that Daylight Saving Time(DST) appearance issue has been resolved in the Calendar view for existing posts, and agents can observe posts displayed with the correct timings except for creating new posts or editing existing posts.

Upon further analysis, we identified, Ads are not reflecting only in List View, and other Views display Ads fine.
Also, List View is displaying posts as expected, except Ads.

Our engineering team is working toward the resolution further, and we will keep you updated on the progress when we have more information available.

Mar 28, 11:24 CDT
Identified - We have identified the issue and working toward the resolution. We will provide an update as soon as we have more information.
Mar 20, 09:30 CDT
Update - We continue investigating the issue and will update you on the progress when more information is available.
Mar 20, 03:57 CDT
Investigating - We observe an issue with Daylight Saving Time(DST) appearance in the Calendar view in Marketing, where scheduled posts display an hour previous in Calendar compared to actual time; however, it does not impact actual publishing schedule, and publishing is occurring at the scheduled time (not the display time).
We are investigating the issue and will keep you updated on the progress.

Mar 17, 14:04 CDT
Mar 30, 2023

No incidents reported.

Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:01 CDT
Scheduled - This is an advance notice for scheduled maintenance. Kindly go through the details given below:

Maintenance Description: There will be a minor upgrade in Marketing for Notifications API, which is being done as part of service enhancement.

Impact: During the maintenance, Notifications API will not be available, affecting real-time updates pushed through this API, and the ability to query for notifications via this API.

Schedule: [March 29th, 10 PM CST - March 29th, 11 PM CST]

If you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal(https://community.khoros.com/t5/crmsupport/page).

Mar 28, 12:52 CDT
Mar 28, 2023
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - NLP classification quality degraded. Some of the intents might hit unknown instead of proper intent
Mar 24, 18:28 CDT
Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Resolved - This incident has been resolved.
Mar 9, 16:35 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Mar 9, 15:34 CST
Investigating - We are experiencing an issue with Khoros Care where a set of customers sees a certificate warning page in the Care platform. We are aware of this and are working on a fix. We will keep you updated on the progress.
Mar 9, 14:22 CST
Mar 8, 2023

No incidents reported.

Mar 7, 2023

No incidents reported.

Mar 6, 2023

No incidents reported.

Mar 5, 2023
Resolved - This incident has been resolved.
Mar 5, 05:46 CST
Monitoring - We confirm that the affected services have been restored by Meta and are working as expected. We will continue to monitor the situation and provide another update soon.
Mar 4, 20:32 CST
Update - We continue to track the progress with Meta team and will keep you updated when we have more information.
Mar 4, 09:24 CST
Investigating - We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages.
We are tracking the progress with the Meta team and will keep you updated when we have more information.

Mar 3, 23:57 CST
Mar 4, 2023
Mar 3, 2023
Resolved - This incident has been resolved.
Mar 3, 13:13 CST
Monitoring - We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Mar 3, 12:15 CST
Investigating - We are experiencing an issue with Marketing login where a set of customers are affected. As a result, agents may observe 502 errors while accessing Marketing platform.
We are actively investigating the issue and will update you on the progress.

Mar 3, 11:55 CST
Resolved - We are considering this incident as resolved now; please feel free to contact Khoros Support team in case any assistance is required.
Mar 3, 08:54 CST
Monitoring - We confirm that performance has been recovered now, and the system should be working as expected. We will continue to monitor the situation and provide further updates accordingly.
Mar 2, 11:05 CST
Update - We continue to investigate the issue, and we will keep you updated on the progress.
Mar 2, 09:41 CST
Investigating - A subset of customers are experiencing cases appearing and disappearing in the agent view. We are aware of the issue and are actively investigating, and we will keep you updated on the progress.
Mar 2, 08:26 CST
Mar 2, 2023
Resolved - This incident has been resolved.
Mar 2, 07:37 CST
Monitoring - We confirm that performance has been recovered now, and the system should be working as expected. We will continue to monitor the situation and provide further updates accordingly.
Mar 1, 19:11 CST
Investigating - We are observing intermittent issues on a subset of customers hosted in the US. As a result, agents are getting 504 Bad Gateway errors. We are actively investigating the issue, and we will keep you updated on the progress.
Mar 1, 17:50 CST
Mar 1, 2023
Resolved - Meta team has resolved the issue; we also validated at Khoros end and observed expected behavior. We are considering this incident resolved now.
Mar 1, 10:38 CST
Investigating - We are experiencing performance degradation with Facebook template messages in Care & Flow due to an issue at Meta’s end. As a result, agents may notice failures with template messaging, such as cards, carousels, buttons, etc, via bot responses for FB private conversations(DMs) in Care & Flow.
We are tracking the progress with Meta team and will keep you updated when we have more information.
Meta Status page Link: https://metastatus.com/messenger

Feb 27, 09:30 CST