[Marketing] Issue with Instagram account re-authentication
Incident
Report for Khoros
Resolved
This incident stands resolved.
Monitoring
Upon further analysis, It appeared to be a bug from Meta side, and we have submitted a ticket with Meta team for an investigation.
We have deployed a workaround to resolve this issue and recommend users re-authenticate their affected Instagram accounts to observe expected behaviour.
We will continue to monitor the situation and provide an update accordingly.
We have deployed a workaround to resolve this issue and recommend users re-authenticate their affected Instagram accounts to observe expected behaviour.
We will continue to monitor the situation and provide an update accordingly.
Identified
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Update
We continue to investigate the issue and will keep you updated on the progress accordingly.
Update
We want to update that the users can re-authenticate Instagram accounts; however, accounts get de-authenticated after some time.
We are actively investigating it and will update you as more info is available.
We are actively investigating it and will update you as more info is available.
Investigating
We have observed failures when users try to re-authenticate Instagram accounts in Marketing; it affects a subset of users.
We are investigating the issue and will update you on the progress as we have more details.
We are investigating the issue and will update you on the progress as we have more details.
This incident affected: Khoros Marketing (Account Administration).