[Marketing & Care] Issue with LinkedIn account re-authentication/integration
Incident
Report for Khoros
Resolved
We confirm this incident has been resolved; please feel free to reach Khoros Support team if any assistance is required.
Update
We continue to monitor the situation and observe that affected services are working normally, except we notice many posts appearing in Marketing with an 'unknown' author name, which were created during the incident period.
We are working to process it and we will update you further accordingly.
We are working to process it and we will update you further accordingly.
Monitoring
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you accordingly.
Update
We are following up with LinkedIn for progress and will update you when we have information from LinkedIn.
Update
We have provided a workaround, which helps the users/agents re-authenticate/reconnect or add new LinkedIn accounts in Care & Marketing, and can publish outbound content in Marketing; however, this issue affects ingestion in Marketing & Care, including agents responses in Care.
We are further tracking the progress with LinkedIn contact and will update you as we have information from LinkedIn team.
We are further tracking the progress with LinkedIn contact and will update you as we have information from LinkedIn team.
Update
Upon further analysis, we found that this issue affects the Care product as well, and it is an issue from LinkedIn.
We are collaborating with the LinkedIn team for an investigation and will update you as we hear back from the LinkedIn team.
We are collaborating with the LinkedIn team for an investigation and will update you as we hear back from the LinkedIn team.
Update
We continue to investigate the issue and will keep you updated on the progress when more information is available.
Investigating
We are experiencing failures when users are trying to re-authenticate/integrate LinkedIn accounts in Marketing.
We are investigating the issue and will keep you updated on the progress.
We are investigating the issue and will keep you updated on the progress.
This incident affected: Khoros Marketing (Account Administration) and Khoros Care (Third-party APIs).