We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.
Posted May 14, 2026 - 17:39 CDT
Investigating
We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.
Posted May 14, 2026 - 16:21 CDT
Monitoring
Our infrastructure team has applied a fix for the issue affecting ingestion.
Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.
Posted May 13, 2026 - 21:51 CDT
Investigating
We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.
Posted May 13, 2026 - 11:00 CDT
This incident affected: Khoros Care (EU Hosted Care, US Hosted Care).
