[Care] Performance degradation in responding to conversations

Incident Report for Khoros

Resolved

This incident stands resolved.

Posted Jun 06, 2023 - 13:33 CDT

Monitoring

We experienced performance degradation while responding to the conversations via Khoros Care. As a result, agents may have observed latency while publishing the response or failures for a short period; it affected only US-based customers.
We confirm that affected services are back to normal and working as expected. We will continue to monitor the situation and provide another update soon.

Posted Jun 06, 2023 - 10:29 CDT

This incident affected: Khoros Care (US Hosted Care).