[US Hosted Communities] Performance degradation for a subset of Communities in US region

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Oct 23, 2024 - 15:06 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

Posted Oct 22, 2024 - 13:57 CDT

Update

We are actively investigating the issue and will keep you posted as we have an update.

Posted Oct 22, 2024 - 13:21 CDT

Investigating

We are experiencing performance degradation with a subset of communities hosted in the US region. As a result, users may notice latency while loading the community or observe a message 'Your request is currently being processed.'
We are actively investigating the issue and will update you on progress.

Posted Oct 22, 2024 - 12:08 CDT

This incident affected: Khoros Communities (US Hosted Communities).