[Care & Flow - Facebook] Failure in DM response due to API issue
Incident
Report for Khoros
Resolved
This issue stands resolved with Meta APIs, and we confirm that all affected services are working as expected.
Update
Meta team has deployed a fix for the reported behaviour; we will continue to monitor the situation and will keep you updated accordingly.
Monitoring
We confirm that responses are now going as expected, and we will continue to monitor the situation closely. We are in contact with the Meta team regarding the investigation and will provide updates as soon as we receive more information from them.
Identified
We are observing the same behavior again. We are in contact with the Meta team for the investigation and will update you as soon as we have details from them.
Monitoring
We confirm that responses are now going as expected, and we will continue to monitor the situation closely. We are in contact with the Meta team regarding the investigation and will provide updates as soon as we receive more information from them.
Identified
We are observing the same behavior again. We are in contact with the Meta team for the investigation and will update you as soon as we have details from them.
Update
We observed the same behavior again for a short period, and we continued to monitor the situation further.
We are in contact with the Meta team for the investigation and will update you as we have details from the Meta team.
We are in contact with the Meta team for the investigation and will update you as we have details from the Meta team.
Monitoring
We confirm responses are being successful as expected and continue monitoring the situation further.
We will keep you updated as we have more details.
We will keep you updated as we have more details.
Investigating
We are experiencing an issue with the Facebook API, resulting in failure to respond to Facebook private conversations/DMs with an 'API rate-limit error.'
We are collaborating with the Meta team and will update you as soon as we have more information.
We are collaborating with the Meta team and will update you as soon as we have more information.
This incident affected: Khoros Flow (Khoros Care Integration) and Khoros Care (Meta Business Products APIs).