[Marketing] Unable to re-authenticate the Facebook and Instagram accounts

Incident Report for Khoros

Resolved

This incident stands resolved.

Posted Nov 06, 2024 - 07:47 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

Posted Nov 06, 2024 - 03:34 CST

Identified

We identified the issue and are collaborating with the Meta team to resolve it.
We will provide an update as we get information from the Meta team.

Posted Nov 06, 2024 - 00:54 CST

Update

We are continuing to investigate this issue.

Posted Nov 06, 2024 - 00:40 CST

Investigating

We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles.

We are actively investigating the issue and will keep you updated on the progress.

Posted Nov 06, 2024 - 00:38 CST

This incident affected: Khoros Marketing (Organic Publishing, Account Administration, Analytics, Paid Publishing, Agent Inbox).