[Care-Analytics] Analytics is unavailable for AMER & APAC customers

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Aug 19, 2021 - 14:14 CDT

Monitoring

Our engineering team has restored the affected services and confirms that Analytics is loading as expected now.
We continue to monitor the system further, and we will keep you posted.

Posted Aug 19, 2021 - 13:48 CDT

Identified

Our engineering team has identified the issue and working towards the resolution, we will keep you posted with the progress.

Posted Aug 19, 2021 - 13:30 CDT

Investigating

We are experiencing an issue with Care Analytics; as a result, agents are unable to log in to the Analytics, and it keeps loading.
This issue affects AMER & APAC customers only, no impact to EMEA customers.
Our engineering team is actively working on the issue, and we will keep you updated with the progress as available.

Posted Aug 19, 2021 - 12:53 CDT

This incident affected: Khoros Care (Analytics).