[Khoros Care] Delays in Replies with Different integrations

Incident Report for Khoros

Resolved

We have received confirmation that this issue has been resolved. Please reach out to Customer Support if you have any issues, and our agents will assist you in having them addressed.

Posted Nov 13, 2025 - 03:38 CST

Update

We are continuing to closely monitor the platform, and system performance has remained stable. We have not observed any new errors, and all services are operating as expected. We will continue to track metrics to ensure sustained stability.

Posted Nov 12, 2025 - 23:34 CST

Update

We are continuing to monitor performance to ensure stability.

Posted Nov 12, 2025 - 00:07 CST

Monitoring

Our Infrastructure team has identified the root cause of the issue that was causing delays in Khoros Care messages.
We have implemented a fix for this, and are actively monitoring the results.

Posted Nov 11, 2025 - 17:36 CST

Investigating

We are currently investigating this issue.

Posted Nov 11, 2025 - 13:48 CST

Update

We are continuing to monitor the platform following the fix implementation. System performance remains stable, and we will keep observing metrics closely to ensure sustained recovery.

Posted Nov 10, 2025 - 22:24 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2025 - 13:50 CST

Investigating

We are continuing to investigate the reoccurrence of delays affecting replies through various integrations. We appreciate your patience as we work towards a resolution.

Posted Nov 10, 2025 - 08:44 CST

Monitoring

We identified the root cause of delays, and a fix has been implemented. We are monitoring the results.

Posted Nov 10, 2025 - 01:41 CST

Update

We are continuing to investigate the delays experienced with Khoros Care, specifically with Brand Messenger replies, and are exploring potential issues related to system configurations and request processing. We appreciate your patience as we work towards a resolution.

Posted Nov 09, 2025 - 21:07 CST

Update

We are continuing to investigate the issue; during the investigation, we have noticed that the delays are affecting replies through different integrations.

Posted Nov 09, 2025 - 11:13 CST

Investigating

We are currently investigating an issue with Khoros Care where delays are experienced when sending Brand Messenger replies

Posted Nov 09, 2025 - 10:37 CST

This incident affected: Khoros Care (Brand Messenger).