Missing/Delayed Community Analytics and Bulk Data API output
Incident
Report for Khoros
Resolved
All Community Analytics backfills have now been completed, including the remaining metrics. No further data gaps related to this incident have been identified. Thank you for your patience while our teams completed the recovery and validation work.
Update
Our team remains engaged in monitoring to ensure continued stability for our customers.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Update
Our team remains engaged in monitoring to ensure continued stability for our customers.
Update
Our team remains engaged in monitoring to ensure continued stability for our customers.
Update
No issues are observed currently with the backfills. We are continuing to monitoring this.
Update
The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete.
Update
The recovery for the Analytics Data gaps has been completed.
Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident.
We will continue monitoring this fix for the next 24 hours. Thank you for your patience.
Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident.
We will continue monitoring this fix for the next 24 hours. Thank you for your patience.
Update
The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made.
Update
The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Update
All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Update
We continue monitoring to confirm ongoing stability and will provide updates as needed.
Update
We continue monitoring to confirm ongoing stability and will provide updates if needed.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Update
We continue monitoring to confirm ongoing stability and will provide updates if needed.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Update
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
Update
Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.
Update
We continue monitoring to confirm ongoing stability and will provide updates if needed.
Update
Monitoring continues to confirm ongoing stability and we will provide updates as needed.
Update
We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed.
Update
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
Update
We are continuing to monitor this to ensure that things are looking good.
Update
We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.
Update
We have backfilled the data for all the missing days and continuing to monitor for any further issue.
Monitoring
We have resolved the issue and backfilled the missing analytics.
Identified
We have identified the root cause and are implementing recovery measures.
This incident affected: Khoros Communities (Analytics).