[Flow] Performance degradation in Flow

Incident Report for Khoros

Resolved

We confirm this incident has been resolved now. We suggest you to manually check the bot holding queue and perform handover/resolve for the conversations during the incident period between 10:41 AM CDT to 12:25 PM CDT on 24th Nov.

Posted Nov 24, 2022 - 13:26 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted Nov 24, 2022 - 12:30 CST

Identified

We are experiencing a performance degradation with Flow. It affects overall performance within Flow, including bot & other functions.
We are actively working toward the resolution; recovery is already in progress, and we will keep you updated on the progress.

Posted Nov 24, 2022 - 12:11 CST

This incident affected: Khoros Flow (Core System).