[Care] A subset of customers from APAC are unable to access Care

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Apr 01, 2025 - 06:51 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

Posted Apr 01, 2025 - 00:18 CDT

Identified

We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.

Posted Mar 31, 2025 - 23:29 CDT

Investigating

We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, agents are unable to access Care Platform.
We are actively investigating it, and we will update once we have more information.

Posted Mar 31, 2025 - 22:30 CDT

This incident affected: Khoros Care (APAC Hosted Care).