[Khoros Care & Marketing] LinkedIn integration outage

Incident Report for Khoros

Monitoring

The fix has been deployed, and we believe the issue is resolved.
Posted Jan 16, 2026 - 14:16 CST

Update

We are continuing to work on a fix for this issue.
Posted Jan 16, 2026 - 11:38 CST

Update

We have identified the root cause being a deprecated service from LinkedIn requiring a change in our codebase. Our team is still looking into this matter.
Posted Jan 16, 2026 - 10:40 CST

Identified

We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested.

Our Engineering team is working to resolve this issue urgently.
Posted Jan 16, 2026 - 09:06 CST
This incident affects: Khoros Marketing (Organic Publishing) and Khoros Care (Third-party APIs).
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