[Care-Manage View & Agent View] Intermittent 504 gateway time-outs

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Mar 02, 2023 - 07:37 CST

Monitoring

We confirm that performance has been recovered now, and the system should be working as expected. We will continue to monitor the situation and provide further updates accordingly.

Posted Mar 01, 2023 - 19:11 CST

Investigating

We are observing intermittent issues on a subset of customers hosted in the US. As a result, agents are getting 504 Bad Gateway errors. We are actively investigating the issue, and we will keep you updated on the progress.

Posted Mar 01, 2023 - 17:50 CST

This incident affected: Khoros Care (US Hosted Care).