Classic hosted communities analytics data missing since 24th of May - EU

Incident Report for Khoros

Update

We are continuing to monitor the backfilling status. No issues have been encountered.
Posted Jun 01, 2026 - 22:52 CDT

Update

The backfilling process is progressing as expected.
Posted Jun 01, 2026 - 12:10 CDT

Update

The backfilling process is progressing as expected.
Posted May 31, 2026 - 22:32 CDT

Update

We continue to backfill data for May 28th and 29th.
Posted May 30, 2026 - 03:39 CDT

Update

Data has been backfilled up to the 27th. We continue to backfill the remaining two days.
Posted May 30, 2026 - 03:39 CDT

Update

We are continuing to work on restoring the missing analytics data for EU-hosted classic communities.

The backfill process has already been initiated, and we are monitoring its progress closely.

We will provide another update as soon as more information becomes available.
Posted May 29, 2026 - 18:58 CDT

Identified

We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.
Posted May 29, 2026 - 10:07 CDT
This incident affects: Khoros Communities (EU Hosted Communities, Analytics).