Delays in Community-to-Care Ingestions
Incident
Report for Khoros
Resolved
This issue has been resolved. We have seen no further issues during our monitoring.
Update
The backfilling has now been completed. We will now monitor this for any further issues
Update
Our Infrastructure team are still working on the missing backfilled data.
We will share another update as soon as processing is complete.
We will share another update as soon as processing is complete.
Update
We have identified some data that has not been backfilled, and our Infrastructure team are working on resolving this.
Update
The historical backfill work for the affected ingestion period has finished. New Community-to-Care ingestion should now be operating normally, and missing historical data from the impacted window should be restored where applicable.
Our teams will remain on enhanced monitoring for 24 hours to validate end-to-end behavior before we close this incident.
Our teams will remain on enhanced monitoring for 24 hours to validate end-to-end behavior before we close this incident.
Update
Data ingestion recovery remains in progress. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region.
We will share another update as soon as processing is complete and final validation has been finished.
We will share another update as soon as processing is complete and final validation has been finished.
Update
Data ingestion recovery is nearing completion. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region. Based on current progress, we expect ingestion to be fully completed by the morning of March 19 UTC, assuming the remaining jobs finish successfully.
Update
Backfilling for the affected dates is still in progress and is progressing successfully.
Update
Monitoring continues as backfilling for the affected dates progresses.
Update
We continue to monitor backfilling for the affected dates.
Update
We are continuing to monitor the ongoing backfilling for the affected dates.
Monitoring
We have introduced a fix for this issue and are now working on backfilling data for the affected dates.
Identified
Our Engineering team are working on a fix for this issue.
Update
We are continuing to investigate the delays affecting Community-to-Care ingestion. Our team is actively reviewing the issue, and the investigation is ongoing. We will share additional updates as soon as more information becomes available.
Update
We are continuing to investigate the delays in Community to Care ingestion. We will provide further updates as soon as they are available.
Investigating
We are currently investigating reports by some customers experiencing delays in Community-to-Care ingestion
This incident affected: Khoros Care (Khoros Community Integration).