[Marketing-Social Inbox & Agent Inbox] Performance degradation

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Sep 20, 2021 - 15:51 CDT

Monitoring

We confirm that the affected services have been restored and are working normally. We will continue to monitor the situation and provide another update soon.

Posted Sep 20, 2021 - 14:48 CDT

Investigating

We have identified performance degradation with Social Inbox & Agent Inbox. As a result, agents observe intermittent failures when attempting to respond to messages and all other actions, including dismiss, like, hide, etc.
Our team is actively working towards the resolution. We will provide an update as soon as we have more information.

Posted Sep 20, 2021 - 14:06 CDT

This incident affected: Khoros Marketing (Social Inbox, Agent Inbox).