[EMEA] Analytics data not updated
Incident
Report for Khoros
Resolved
This incident has been resolved.
Update
The missing historical dates have now been backfilled and restored, and Community Analytics is back on its normal refresh cadence. Because Community Analytics reports in UTC and refreshes on a delay, the most recent date may still be within the normal processing window before it appears. We continue monitoring the situation.
Update
We have completed the backfill, and the data for March 28th is expected to be completed in time. We continue to monitor the situation
Update
We have improved the speed of backfills, and expect to catch up on the remaining backfills over the next 2 days
Update
The backfill for the 22nd has completed, and the remaining days are in progress.
Update
The backfill for the 20th and 21st has completed, and the 22nd is in progress.
Update
The backfill for the 18th encountered issues and we are working on resolving this. The backfill for the 19th has completed, and the 20th is in progress.
Update
Backfill for 17th March has been completed. The backfill for the 18th is now in progress.
Update
Our Infrastructure team have resolved the issue, and the backfills for the 17th onwards are proceeding.
Update
Our Infrastructure team are investigating and fixing an issue with the backfill for 17th and 18th. The backfilling efforts will resume shortly.
Update
Backfill for 16th March has been completed. The backfill for the 17th is now in progress.
Update
Backfill for 15th March has been completed. The backfill for the 16th is now commencing.
Update
Backfill for 16th March is under progress. We will share another update once processing and validation have been completed.
Update
Backfill for March 15th for the affected region is completed.
We are continuing the backfill for March 16th, and we will share another update once processing and validation have been completed
We are continuing the backfill for March 16th, and we will share another update once processing and validation have been completed
Update
Backfill for March 15th for the affected EU data is completed.
Update
Backfill for March 14th for the affected EU data is completed.
We are continuing the backfill for March 15th, and we will share another update once processing and validation have been completed.
We are continuing the backfill for March 15th, and we will share another update once processing and validation have been completed.
Update
Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Update
Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
Monitoring
Backfill processing for the affected EU data is still in progress. Based on current progress, we expect the remaining data to be fully ingested by March 19 morning UTC, with a final confirmation to follow once validation is complete.
Update
Backfilling of data is in progress for the 9th and the jobs continue to run as expected.
Identified
Backfill processing is currently underway.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We have identified the analytics data population issue, and our teams applied a fix. Backfill processing is currently underway. We will share further updates as they become available.
Identified
We have identified the issue and are in the process of developing a fix for the same.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue that is affecting analytics data for EMEA Communities. Data have not been populated since the 14th of March.
Our infrastructure team is working on this with Urgent priority.
Our infrastructure team is working on this with Urgent priority.
This incident affected: Khoros Communities (EU Hosted Communities, Analytics).