[Care] Performance degradation for customers in AMER region
Incident
Report for Khoros
Resolved
This incident has been resolved.
Update
The platform remains stable since the fix was implemented. We will continue to monitor the system closely over the weekend.
Monitoring
A fix has been implemented, and we are monitoring the results.
Update
Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
We continue to work further, and We will keep you updated.
Identified
We are experiencing a recurrence of an issue that affects a subset of customers in the AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue and will keep you updated on its progress.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
We continue to work further, and We will keep you updated.
Update
We continue to work on the issue and will keep you updated on the progress, as we have more information.
Update
Upon further analysis, we found this issue affects all AMER customers.
We are actively investigating the issue, and we will keep you posted with the updates.
We are actively investigating the issue, and we will keep you posted with the updates.
Investigating
We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
We are actively investigating the issue, and we will keep you updated on the progress.
This incident affected: Khoros Care (US Hosted Care).