We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
Posted Mar 08, 2024 - 10:28 CST
Update
The resolution steps are in progress now, and the ETA for completion is 1 hour. We shall keep you updated as soon as the steps are complete.
Posted Mar 08, 2024 - 09:44 CST
Update
We continue troubleshooting the issue, and we will share more details as we progress.
Posted Mar 08, 2024 - 09:08 CST
Update
We have involved our partner teams to troubleshoot the issue further and are working on the issue with utmost priority; we will keep you posted as we have more information available.
Posted Mar 08, 2024 - 08:06 CST
Update
We are actively working on the issue and will update you as progress is available.
Posted Mar 08, 2024 - 06:53 CST
Update
We continue working on the resolution and will keep you updated as more information is available.
Posted Mar 08, 2024 - 05:58 CST
Identified
Upon further analysis, we identified that the issue is affecting only EMEA customers as of now; we are working towards the resolution and will keep you updated on the progress.
Posted Mar 08, 2024 - 04:48 CST
Update
We continue to investigate the issue and we will update you as we have more information.
Posted Mar 08, 2024 - 04:31 CST
Investigating
We are experiencing an issue with Brand Messenger(BM V2) integrations in Care & Flow, which affects a subset of customers. As a result, agents are observing a failure while sending responses, and bot responses are also failing. We are actively investigating the issue and will update you on progress.
Posted Mar 08, 2024 - 03:52 CST
This incident affected: Khoros Flow (Khoros Care Integration) and Khoros Care (Brand Messenger).