[Care] Performance Degradation in Care for Subset of Customers in the APAC Region

Incident Report for Khoros

Resolved

This incident has been resolved.
Posted Feb 18, 2025 - 00:25 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.
Posted Feb 17, 2025 - 21:36 CST

Identified

Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.
Posted Feb 17, 2025 - 19:23 CST

Investigating

We are experiencing performance degradation with Care, which affects a subset of customers in the APAC region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations.
We are actively investigating the issue, and we will keep you updated on the progress.
Posted Feb 17, 2025 - 18:49 CST
This incident affected: Khoros Care (APAC Hosted Care).
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