Starting from 9th May data not available on Cloud Analytics.

Incident Report for Khoros

Resolved

Issue resolved. DES data is up-to-date now.

Posted May 16, 2019 - 03:51 CDT

Monitoring

We are able to view/download data in Cloud Analytics/DES. Since we haven't heard any update from Aurea. We are keeping the issue under monitoring.

Posted May 10, 2019 - 05:40 CDT

Investigating

We have observed issues while pulling 9th May 2019 onwards data from Cloud Analytics/DES. It is already been Escalated to Aurea and Aurea is working with their Engineering team on resolving the issue.

NOTE:- Cloud Analytics/DES data prior to 9th May 2019 is accessible as normal.

Posted May 09, 2019 - 23:01 CDT