Problems with message delivery through our Instagram and Facebook integrations

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Sep 11, 2026 - 01:08 CDT

Identified

We are aware of an issue affecting outbound message delivery through our Instagram and Facebook integrations. Some customers may experience failures when sending replies. Our team is investigating the root cause and working on a resolution. We will provide updates as more information becomes available

Posted Sep 10, 2026 - 16:35 CDT

This incident affected: Khoros Care (Meta Business Products APIs, Third-party APIs).