[Care-Bot] Appearance issue with messages which include emojis

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Oct 25, 2024 - 14:12 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide updates accordingly.

Posted Oct 25, 2024 - 10:17 CDT

Update

The resolution steps are in progress; we will update you as the steps are complete.

Posted Oct 25, 2024 - 10:12 CDT

Identified

We are actively working towards the resolution and will keep you updated on the progress.

Posted Oct 25, 2024 - 09:01 CDT

Investigating

We have identified an issue with the chatbot where we observe that messages that include emojis are shown as agent messages in conversations.
We are actively addressing this issue and will provide an update soon.

Posted Oct 25, 2024 - 08:26 CDT

This incident affected: Khoros Care (Automation Framework).