[Care] Performance degradation for a subset of customers in US region

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Sep 11, 2024 - 15:17 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you further.

Posted Sep 11, 2024 - 14:10 CDT

Identified

We are experiencing performance degradation with Care, which affects a subset of customers in the US region. As a result, agents may have noticed latency in content ingestion, searching, claiming & responding to conversation.
We are already observing recovery for affected services, and we will update you once it is fully restored.

Posted Sep 11, 2024 - 13:50 CDT

This incident affected: Khoros Care (US Hosted Care).