[Care - Brand Messenger] Maintenance for Brand Messenger for AMER region

Scheduled Maintenance Report for Khoros

Completed

The scheduled maintenance has been completed.
Posted Jul 31, 2025 - 06:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 31, 2025 - 03:00 CDT

Scheduled

We’re performing important updates to Brand Messenger for customers hosted in the AMER region. During the scheduled maintenance window on July 31, 2025, users may experience disconnections from the chat widget and mobile SDKs for up to 2 hours.
- The Web SDK will automatically reconnect once the update is complete.
- The Mobile SDK may require users to close and reopen the mobile app to restore the connection.

Maintenance Window: https://community.khoros.com/kb/supportinformation/khoros-maintenance-windows/45197

If you have any questions, please feel free to reach out to Khoros Support through our Case Portal: https://community.khoros.com/caseportal

We apologize for any inconvenience this may cause and appreciate your understanding.
Posted Jul 23, 2025 - 13:01 CDT
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