Khoros Status - Khoros Marketing - Monitoring of Approvals

Khoros Marketing - Monitoring of Approvals

Incident Report for Khoros

Resolved

Publishing Approvals Outage Resolved: A summary analysis of root cause can be found at https://community.khoros.com/t5/Khoros-Marketing-Blog/Outbound-Messaging-Publication-Approval-Service-Degradation/ba-p/550025.

Posted Oct 25, 2019 - 13:52 CDT

Update

Update - A current summary analysis can be found here: https://community.khoros.com/t5/Support-Forum/Social-Marketing-Approvals-Service-Update/td-p/547877

Posted Oct 10, 2019 - 11:06 CDT

Monitoring

Monitoring - While the Khoros Social Marketing Engineering team have processed posts affected by Approvals Workflow degradation, some existing messages may still appear stuck in approval status, and may not appear in the Approvals tab.

Any scheduled message will transition to Error status automatically if it has passed its scheduled time by more than one hour.

Posted Oct 08, 2019 - 18:31 CDT