Data for April 30th missing in EMEA communities in Khoros Communities
Incident
Report for Khoros
Resolved
The incident has been resolved
Update
The May 3rd data has been backfilled and should be available in Analytics.
Update
We are continuing to monitor for any further issues.
Update
The issue has been resolved and a fix has been successfully deployed by our Infrastructure team. We are currently monitoring the system to ensure stability.
Backfill operations are underway and progressing as expected:
April 30th data backfill has been completed.
May 3rd and May 4th data backfills are currently in progress.
Backfill operations are underway and progressing as expected:
April 30th data backfill has been completed.
May 3rd and May 4th data backfills are currently in progress.
Monitoring
The issue has been resolved and a fix has been successfully deployed by the Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations for April 30th data are in progress and proceeding as expected.
Identified
An issue was identified and a fix is being implemented by our Infrastructure team that will allow backfill operations to be performed for the April 30th data.
Update
We are continuing to investigate this issue.
Investigating
We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.
This incident affected: Khoros Communities (EU Hosted Communities, Analytics).