[Care] Content ingestion issues for EMEA customers

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Apr 22, 2024 - 18:11 CDT

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted Apr 22, 2024 - 17:29 CDT

Identified

We have identified an issue in our Care systems that affects the ingestion of messages for EMEA customers. We are working on the Fix, and the ETA is 08:45 UTC.

Posted Apr 22, 2024 - 15:12 CDT

This incident affected: Khoros Care (EU Hosted Care).