[Community Analytics] First Reply & Solutions Accepted metrics affected for Feb 12-Feb 22

Incident Report for Khoros

Resolved

This incident stands resolved, and we confirm that First Reply and Solutions Accepted Metrics data is available as expected now.

Posted Mar 03, 2021 - 02:54 CST

Investigating

Our Engineering team observed that data is missing for First Reply and Solutions Accepted Metrics in Community Analytics from Feb 12 - Feb 22 for NA customers. Our team is actively investigating it, and we will keep you updated when we have more information.

Posted Mar 02, 2021 - 01:55 CST

This incident affected: Khoros Communities (Analytics).