[Khoros Care & Marketing] - Facebook Message Ingestion Issue.

Incident Report for Khoros

Resolved

This incident has been resolved. Facebook fixed the API issue after which the content started flowing back in the application.
Posted Jan 14, 2020 - 07:39 CST

Update

We are continuing to investigate this issue.
Posted Jan 14, 2020 - 02:14 CST

Investigating

We are currently investigating an issue with platform performance degradation while pulling in comments and privates messages from Facebook.

We will get back with more updates on this.
Posted Jan 14, 2020 - 01:49 CST
This incident affected: Khoros Care (Meta Business Products APIs).