[Care-Analytics] Performance degradation for EMEA region

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Jan 31, 2023 - 12:30 CST

Monitoring

We confirm that the affected services have been restored and are working as expected now. We will continue to monitor the situation and provide another update soon.

Posted Jan 31, 2023 - 09:48 CST

Update

We continue to work towards the resolution and will keep you updated on the progress when we have more updates.

Posted Jan 31, 2023 - 08:18 CST

Identified

We are observing the issue further, and we are actively troubleshooting it. We will keep you posted on the progress when more information is available.

Posted Jan 31, 2023 - 06:54 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted Jan 31, 2023 - 06:23 CST

Identified

We have identified the issue and working towards the resolution. We will provide an update as soon as we have more information.

Posted Jan 31, 2023 - 06:14 CST

Investigating

We are experiencing a performance degradation with Analytics in Care for EMEA region. As a result, agents observe that Analytics is loading with latency or intermittently unavailable.
We are actively working towards the resolution and will keep you updated on the progress.

Posted Jan 31, 2023 - 05:38 CST

This incident affected: Khoros Care (Analytics).