Facebook and Instagram issues

Incident Report for Khoros

Resolved

This issue should now be resolved, we've received reports that messages are now coming into Khoros care and also able to respond.

Posted Apr 14, 2019 - 08:56 CDT

Update

We are waiting for Facebook to resolve the issue.

Posted Apr 14, 2019 - 07:08 CDT

Update

Posted Apr 14, 2019 - 07:02 CDT

Identified

We've received reports about Facebook services including Instagram not receiving messages into Khoros care.

We believe at this time that there is a service outage with Facebook services.

We will continue to monitor the issue.

Posted Apr 14, 2019 - 07:02 CDT

This incident affected: Khoros Care (EU Hosted Care, US Hosted Care, Facebook API).