[Khoros Care Analytics] CSAT/NPS Survey Widget missing data

Incident Report for Khoros

Resolved

Care Analytics CSAT / NPS Survey is restored to normal performance. Historical data is backfilled and current results are up to date.

Posted Aug 04, 2020 - 14:27 CDT

Monitoring

Care Analytics processing of Survey data has been restored to normal. We are in progress backfilling historical data and ensuring current results are fully up to date. We will update status when these activities are complete.

Posted Aug 03, 2020 - 14:37 CDT

Investigating

We are currently investigating an issue with the CSAT/NPS Survey Widget is displaying incomplete data

Posted Jul 29, 2020 - 09:31 CDT

This incident affected: Khoros Care (Analytics).