Our third-party vendor Sengrid has confirmed that the issue has been resolved and all the impacted services are up and running again now.
Posted Jul 28, 2020 - 17:25 CDT
Monitoring
Our third-party email vendor believes that they have recovered the remaining impacted services and are currently monitoring system performances. They have tested the remediation steps and are now working toward recovering all impacted services. They expect to provide another update in 30 min or sooner.
We have verified from our end that the e-mail is now flowing through.
Posted Jul 28, 2020 - 17:14 CDT
Identified
Our third-party email vendor believes they have identified the source of the issue. They have tested the remediation steps and are now working toward recovering all impacted services. They expect to provide another update in 30 min or sooner.
Posted Jul 28, 2020 - 13:57 CDT
Investigating
We are currently investigating an issue with our third-party email vendor causing notification emails to fail. This third-party is named SendGrid. Please see their status page for the latest: https://status.sendgrid.com/ We will be sharing further updates as we learn them here.
