Khoros Care Twitter CSAT Issues

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Oct 07, 2019 - 11:16 CDT

Monitoring

We are continuing to monitor Twitter CSAT surveys. We believe it has been resolved on Twitter's end but will continue to monitor this issue over the weekend.

Posted Oct 04, 2019 - 14:17 CDT

Identified

We have identified an issue with NPS and CSAT surveys not being successfully submitted or sent via iOs and Android. We are notifying our partners at Twitter about these issues directly. We will update as we receive additional information.

Posted Oct 04, 2019 - 12:55 CDT

This incident affected: Khoros Care (Twitter API).