[Care] - Error while responding to Facebook posts.
Incident
Report for Khoros
Resolved
This incident has been resolved.
Monitoring
Engineering has implemented a workaround enabling responding to Facebook posts as we await a long-term fix from Facebook. We are continuing to monitor results, please notify us via outage@khoros.com of any additional issues.
Update
Our engineering team is still working with Facebook on this and is still investigating the issue.
Due to this Facebook issue, replying to public Facebook issues might throw an error ,although, these responses are still published on Facebook.
Please check Facebook to verify the reply has been published.
Due to this Facebook issue, replying to public Facebook issues might throw an error ,although, these responses are still published on Facebook.
Please check Facebook to verify the reply has been published.
Update
Our engineering team is still working with Facebook on this and is still investigating the issue.
Please note that despite the agents seeing the errors when replying to the posts, the comments are still being sent across.
Please note that despite the agents seeing the errors when replying to the posts, the comments are still being sent across.
Investigating
We are aware of an issue where the agents are seeing an error while responding to Facebook posts. Our engineering team is currently working with Facebook on this and can be tracked here:
https://developers.facebook.com/support/bugs/2686748158316940/
https://developers.facebook.com/support/bugs/2686748158316940/
This incident affected: Khoros Care (Facebook API).