[Care & Marketing] Facebook, Instagram and WhatsApp Outage
Incident
Report for Khoros
Resolved
This incident has been resolved.
Update
We continue to monitor the situation further, and we will keep you posted when we have an update.
You can refer to the below links for more info from Facebook:
Facebook Statuspage - https://status.fb.com/
Facebook blog post - https://engineering.fb.com/2021/10/04/networking-traffic/outage/
You can refer to the below links for more info from Facebook:
Facebook Statuspage - https://status.fb.com/
Facebook blog post - https://engineering.fb.com/2021/10/04/networking-traffic/outage/
Monitoring
We see that services are recovering and the Facebook team has confirmed the same. We continue to monitor the situation closely.
Update
We continue to wait for an update from Facebook contact, and we will keep you posted when we hear back from them.
Update
We are in coordination with Facebook contact, and we will keep you posted when we have more information from them.
Investigating
Facebook, Instagram, and WhatsApp are experiencing a major outage which has also affected all API activity. This impacts all inbound and outbound content for both Care and Marketing, and users will not be able to perform any actions related to Facebook, Instagram, and WhatsApp content.
We have reached out to our Facebook partner contacts for additional information and will provide updates as they become available.
We have reached out to our Facebook partner contacts for additional information and will provide updates as they become available.
This incident affected: Khoros Marketing (Organic Publishing, Paid Publishing, Social Inbox, Agent Inbox) and Khoros Care (Facebook API, Third-party APIs).