[Khoros Care]

Incident Report for Khoros

Resolved

This issue has been resolved.

Posted Jan 07, 2021 - 16:15 CST

Monitoring

The system appears to be back to normal. Some incoming private messages may have been dropped during the outage. There was an outage with AWS-Kinesis (https://status.aws.amazon.com/)

Posted Jan 07, 2021 - 15:51 CST

Investigating

We are aware of the issues affecting Care in the US. We are currently investigating the cause.

Posted Jan 07, 2021 - 15:03 CST

This incident affected: Khoros Care (Third-party APIs).