Facebook team has resolved the issue, and Khoros Engineering also validated that publishing video content to Instagram is working normally. We will continue to monitor the situation and provide an update further.
Posted Aug 30, 2021 - 04:36 CDT
Khoros Engineering has reached out to Facebook team and continues tracking the progress. We will keep you posted when we hear back from Facebook contact or observe any updates through the public bug.
We are currently investigating intermittent errors with publishing video content to Instagram via our Direct Publishing feature. As a workaround, please use Instagram Mobile Handoff for publishing video content. We will keep you posted when we have more information on this.
Posted Aug 25, 2021 - 20:28 CDT
This incident affected: Khoros Marketing (Organic Publishing, Calendar).