[Care-Twitter] Unable to respond to Twitter DMs

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Aug 12, 2022 - 13:28 CDT

Monitoring

We are observing recovery and seeing responses are going successful. We will continue to monitor the situation and provide further updates accordingly.

Posted Aug 12, 2022 - 05:58 CDT

Update

We continue to investigate the issue, and we will keep you updated on the progress.

Posted Aug 11, 2022 - 17:56 CDT

Update

We are partnering with Twitter contact to investigate the issue, and we will keep you posted when we hear back from Twitter team.

Posted Aug 11, 2022 - 14:30 CDT

Investigating

We are observing failure in responding to Twitter DMs(private messages) via Care. We are actively investigating the issue and will keep you updated on the progress.

Posted Aug 11, 2022 - 13:56 CDT

This incident affected: Khoros Care (Twitter API).