[Care-Analytics] Performance degradation for APAC & EMEA region

Incident Report for Khoros

Resolved

This incident has been resolved.

Posted Jan 20, 2023 - 12:41 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Posted Jan 20, 2023 - 08:55 CST

Identified

We have identified performance degradation with Analytics in Care for APAC & EMEA regions. As a result, agents observe that Analytics is loading with latency or intermittently unavailable.
We are actively working towards the resolution and will keep you updated on the progress.

Posted Jan 20, 2023 - 08:23 CST

This incident affected: Khoros Care (Analytics).