As Khoros has been working with Facebook, they have confirmed they are working on a permanent resolution to this issue that should prevent this in the future. They have provided a temporary solution on a per-account basis. If you run into this error within the Khoros software suite, please contact the Support team and we will work with Facebook to ensure the temporary solution is enabled for your accounts.
Posted Jul 03, 2019 - 15:25 CDT
Monitoring
Overnight, the errors occuring for some customers within the Social Marketing Inbox have not recurred according to our records. We continue to monitor this situation and will update this incident if the temporary block issues occur again. If you run into this error again please don't hesitate to reach out to Support
Posted Jun 19, 2019 - 10:43 CDT
Investigating
Khoros Social Marketing teams are investigating reports of Facebook rejecting actions on comments from Khoros Marketing. We are working with Facebook to understand the scope and impact of this issue and determine if what actions can potentially be taken by Khoros to alleviate this issue. If you receive "You're temporarily restricted from liking posts, Pages and comments, and from reviewing Pages." error when attempting to take action, and will update this incident as we know more
